Our disputes team did review the photos that the seller submitted for their claimAs previously mentioned, the disputed areas were not visible on the seller's listing, meaning that there is no record of condition prior to shipmentThe team does not feel that the buyer purposely damaged the item; the scratches may have been slight oversights.
Due to this, we consider the case resolved.
I'm a seller on posh I sold a handbag that works *** this buyer that was constantly bothering me finally got me to accept her offer then at the end tried to cancel when that failed she took pictures of the purse saying its damaged when I have the pics on the site and gave her even more then she expected it was a *** handbag for her low ball offer I told her in public there was not going to include a bag or box from *** she agreed well poshmark refuses to give me the proof I need they just explained bag was not described pics were summited by buyerThere be unfair this woman seemed desturbed based on the convo she had with me on poshLook into it please this buyer was a scammer and a weirdo thank you
On December of I purchased and Michael Kors Dalia purse on Poshmark.com‘s website for $The site stated (and also written in there policy) it would be shipped out within three business days and I would receive it within five business daysI had not received any email confirmation or receipt and since then I have received nothing from PoshmarkNo confirmation of purchase no confirmation of the product being sent no receiptAfter debiting the full amount for the purse from my account I head nothing from PoshmarkDecember I reached out to Poshmark because I had not received the purse or any communicationIt is now December in Poshmark has done nothing to help me find the product they purchased and cannot find any information related to my purchaseI sent multiple emails to try to find out information about what is going on in Poshmark threatened me that if I continue to send multiple messages they will move my complaints to the bottom of their queueI tried to c
I sold a new, unworn Tiffany ring on PoshmarkI've never previously had any issues with a purchase or a sale on PoshmarkPoshmark has a strict no return policy that they dont followI sold the ring for $(my profit after Poshmarks $commission) to a husband who bought it as a gift for his wifeThe wife clearly did not like the ring (which is NOT a legitimate basis to return the ring) and falsely accused the ring of being not authentic and when that didnt work she claimed it was used and claimed there was a stain on the pouchThe husband, who was the actual purchaser, NEVER personally inspected the ring went it arrived nor when he filed the complaint as he admitted he was out of town during the entire dispute processThe wife took intentionally blurry photos of the ring (yet her Poshmark account she has extremely clear close up pictures of the items she sells) and intentionally blurred out the Tiffany stamp using a photo editing app (it was that obvious)I demanded they subm
I am both a seller and a buyer on Poshmark Or wasThe company is growing too fast for their own goodThey cannot keep up with communication and I find the platform outdatedThe "party" system is a fine concept, however, continuously having the same employees as hosts is misguidedThe company fails to vet sellers and has an increasingly worse replica issueCustomer service is pretty much non-existentProbably because they are at the company's open barAlso, the posh ambassadorship is no longer an exclusive clubI have reported sellers for fake/illegal merchandise and days/weeks later the seller is still active and the items are still listedAt this point, my account is having a fire saleI really want to be done with this site
Hello I sold some items on poshmarkThey emailed me that they released my money to my account and can redeem my money from my account and then they blocked my accountI emailed them times but all I get is automated respondI know how to redeem my money but when my account is blocked and I can not log in to my account how could I redeem my earningThey already got their money and now they wont give me any answerAll I want is for them to reopen my account one more time so I can redeem my balance and then I would never shop or sell hereI have star rating from sellers and buyersAll I want is to be able to log in to my account so I can redeem my earnimh
According to our dispute management team, the item in question was deemed to be authentic and was shipped to the customer after being reviewed at our headquartersThe package was also scanned as delivered to the customer by USPS on *** *** ***In addition, our team assisted the customer with
credit as a courtesy for the inconvenienceIf the customer has any further concerns or questions, they may respond directly to our team's last email
Due to this, we consider the matter resolved
I ordered a smart ring from the site, when I received the ring it would not connect to my phone and I assumed it needed to be charged ( have already own a ring from the same company and it needed a significant amount of time to charge for the first use)I responded to the company that the ring was not damaged and appear to be what the listing said it would be, the following day when I went to pair with my phone it would not stay connectedI went to the customer service section of the website that advised me to email the customer service team about the issuesI did just that and received a confirmation email that they received it, I heard back from a rep the next business day (I reached out on a Saturday), and was asked to send in a video to show the issues with the ring because I wanted to return it and get my money backThe team waited another hours before responding when I was told they could not do anything about it because I sent them an email and did not go through the site
I ordered a hat from a Poshmark sellerIt was a Nike baseball cap listed as a Women's hat, One Size Fits Most in Women's sizingI paid $When I received the hat, I noticed that it was tiny and obviously a child's size hatI called Nike.com with the product number on the hat's inside tag to make sure it wasn't just my perceptionThe representative at*** confirmed that the hat is indeed a Kid's hatI immediately requested a Return in accordance with Poshmark policyI included photo evidence that the item was listed incorrectlyPoshmark refused the return saying they don't accept returns for items that don't fitI did, in fact, know that if I ordered an Women's One Size Fits Most hat and that Women's One Size Fits Most hat did not fit I could not return itHowever, in this case the seller lied about the size
I have been using Poshmark for 1/years and they have always responded to me if I had any problem with a orderI have only had bad experience with a item that the seller had told me it was Authentic and it was notBy reading these reviews here online it does not look like people are aware that there are many scammers that will take advantage of youIf you order an item over Poshmark will have it shipped directly to them to make sure it is AuthenticIf you are going to buy on Poshmark then look at the sellers reviews and that will tell you if that person that you should be buying from
I just started using *** and became very uncomfortable with a platform that did not allow phone contact nor would not respond to emailsI sold several items and (to a total of 110.00)I tried to withdraw it and they told me that I gave them to wrong bank account numberI then went to with a check which was after their expense was just under It had disappeared and was down to I wrote them about it and never heard back
Bought *** *** dress com a seller on PoshmarkThe dress didn't fit, so I contacted the seller and she said yes, I could return itI gave Poshmark all the things they asked for photos, and message from seller stating I could returnI did that twice! Then they said I could notSomeone is just brushing me offThis has been going back and forth for a whileI have all messages in email
Poshmark has put a "hold" on my account with no explanation or warning ( they state here in other complaints that they send multiple warnings for a perceived infraction, they do NOT)I sold an item on Poshmark but had not "redeemed" my earnings to receive my paymentNow that money is missing from my Poshmark account as wellIt is not in my bank account eitherIt appears that Poshmark has stolen $*** from me
I have reached out to Poshmark twiceOnce before I made my first sale and once after I made the saleI have been looking to change my email address as it is no longer validI have not once received a replyThere is no way for me to cash out my earnings without verifying my emailThe reason this old email was used was because I logged in through FacebookMy email is incorrectPlease reach out to meMy username is ***
Do not use this companyThey have the worst customer service I've ever experiencedThere is no way to contact anyone there if you are unhappy with something you purchasedYou can e-mail someone, and it says they'll get back to you in one to two business daysBut it's been over days and I have yet to hear anything back from anyoneI bought a brand new pair of $Nikes and received them on a SaturdayYou only have days to report an issue once you receive your purchase, and I wasn't home until the second day I had the productThe shoes are so uncomfortable I don't believe they could be genuine NikesI'd never be able to work out in themSince I got the shoes on Saturday, even if I had emailed on Saturday they still won't respond til after two business days in which case it's too late to report an issue with the shoes and make sure they can be returnedI've never heard of a business where there is no phone contact whatsoever so I can't even figure out how to return the shoes and get a refundComplete waste of money, time and unnecessary stressI will never use this company again
I had some listings for sale On the Poshmark websiteSomeone purchased items from me and poshmark sent me a confirmation page telling me to pack my items and print a shipping label, and shipI waited hours to ship the items because under the guidelines it states that the buyer has hours to cancel if the purchase was made by mistake or they change there mindI went and dropped off my package at the local post officeA couple hours later I received an email from Poshmark "Thanking me for shipping my items, also states clearly, In order to provide the best customer service, Poshmark expects our sellers to ship their sales within days"Also in the email I received a tracking number so I could make sure my package went to the correct placehours later I got an email from poshmark saying DO NOT SHIP and that Poshmark has canceled the order because the person has failed to prove there shipping address/Identity and they immediately withdrew the funds from my accountAlso
Do not buy from this siteIf you receive the wrong item or not as described they will not refund your moneyOrdered an item that was listed as one size, when I received it, it was not only the incorrect size, it was HUGE! Item could not be wornContacted customer service, they "denied" return request saying seller listed correct size
Per the shipping information listed on the website, Poshmark states "your order will be arrived in 1-business days"The item I purchased was delivered days after shipment - clearly well outside of their promised windowBecause of the delay, I was no longer in need of the item, however their return policy does not allow for returns due to delivery outside of their promised windowHaving also paid for Priority Mail shipping, I then asked, at a minimum, that my shipping cost be refundedThey have not refunded my shipping costs, rather they insist on offering a credit only to be used on future purchasesThe purchase was made with funds stored on the site as a result of my merchandise salesThese funds can also be directly deposited into a bank account upon request, therefore to insinuate they are similar to store credit is falseGiven this experience, I have no intention of purchasing another item, rendering this credit uselessThey have failed to respond to repeated written r
I sold a nwt *** purse on poshmarkPoshmark believed my purse is a fake one which I bought from ** *** still with the original receipt(That's another complain)I was forced to pay $** shipping to get it back other wise poshmark will destroy itAnyway I paid!! It took almost 10days to get the purse backAnd they shipped the purse back to meGuess what? They shipped the purse back without any protection in the boxAnd the ID card of the purse is missing!!! This poshmark has no customer service phone number at allThe only way to reach them is the emailI want my purse's ID card back!!!
Our disputes team did review the photos that the seller submitted for their claimAs previously mentioned, the disputed areas were not visible on the seller's listing, meaning that there is no record of condition prior to shipmentThe team does not feel that the buyer purposely damaged the item; the scratches may have been slight oversights.
Due to this, we consider the case resolved.
I'm a seller on posh I sold a handbag that works *** this buyer that was constantly bothering me finally got me to accept her offer then at the end tried to cancel when that failed she took pictures of the purse saying its damaged when I have the pics on the site and gave her even more then she expected it was a *** handbag for her low ball offer I told her in public there was not going to include a bag or box from *** she agreed well poshmark refuses to give me the proof I need they just explained bag was not described pics were summited by buyerThere be unfair this woman seemed desturbed based on the convo she had with me on poshLook into it please this buyer was a scammer and a weirdo thank you
On December of I purchased and Michael Kors Dalia purse on Poshmark.com‘s website for $The site stated (and also written in there policy) it would be shipped out within three business days and I would receive it within five business daysI had not received any email confirmation or receipt and since then I have received nothing from PoshmarkNo confirmation of purchase no confirmation of the product being sent no receiptAfter debiting the full amount for the purse from my account I head nothing from PoshmarkDecember I reached out to Poshmark because I had not received the purse or any communicationIt is now December in Poshmark has done nothing to help me find the product they purchased and cannot find any information related to my purchaseI sent multiple emails to try to find out information about what is going on in Poshmark threatened me that if I continue to send multiple messages they will move my complaints to the bottom of their queueI tried to c
I sold a new, unworn Tiffany ring on PoshmarkI've never previously had any issues with a purchase or a sale on PoshmarkPoshmark has a strict no return policy that they dont followI sold the ring for $(my profit after Poshmarks $commission) to a husband who bought it as a gift for his wifeThe wife clearly did not like the ring (which is NOT a legitimate basis to return the ring) and falsely accused the ring of being not authentic and when that didnt work she claimed it was used and claimed there was a stain on the pouchThe husband, who was the actual purchaser, NEVER personally inspected the ring went it arrived nor when he filed the complaint as he admitted he was out of town during the entire dispute processThe wife took intentionally blurry photos of the ring (yet her Poshmark account she has extremely clear close up pictures of the items she sells) and intentionally blurred out the Tiffany stamp using a photo editing app (it was that obvious)I demanded they subm
Funds for this order has been released to the seller on *** 5thFor this reason, we consider the case resolved
I am both a seller and a buyer on Poshmark Or wasThe company is growing too fast for their own goodThey cannot keep up with communication and I find the platform outdatedThe "party" system is a fine concept, however, continuously having the same employees as hosts is misguidedThe company fails to vet sellers and has an increasingly worse replica issueCustomer service is pretty much non-existentProbably because they are at the company's open barAlso, the posh ambassadorship is no longer an exclusive clubI have reported sellers for fake/illegal merchandise and days/weeks later the seller is still active and the items are still listedAt this point, my account is having a fire saleI really want to be done with this site
Hello I sold some items on poshmarkThey emailed me that they released my money to my account and can redeem my money from my account and then they blocked my accountI emailed them times but all I get is automated respondI know how to redeem my money but when my account is blocked and I can not log in to my account how could I redeem my earningThey already got their money and now they wont give me any answerAll I want is for them to reopen my account one more time so I can redeem my balance and then I would never shop or sell hereI have star rating from sellers and buyersAll I want is to be able to log in to my account so I can redeem my earnimh
According to our dispute management team, the item in question was deemed to be authentic and was shipped to the customer after being reviewed at our headquartersThe package was also scanned as delivered to the customer by USPS on *** *** ***In addition, our team assisted the customer with
credit as a courtesy for the inconvenienceIf the customer has any further concerns or questions, they may respond directly to our team's last email
Due to this, we consider the matter resolved
I ordered a smart ring from the site, when I received the ring it would not connect to my phone and I assumed it needed to be charged ( have already own a ring from the same company and it needed a significant amount of time to charge for the first use)I responded to the company that the ring was not damaged and appear to be what the listing said it would be, the following day when I went to pair with my phone it would not stay connectedI went to the customer service section of the website that advised me to email the customer service team about the issuesI did just that and received a confirmation email that they received it, I heard back from a rep the next business day (I reached out on a Saturday), and was asked to send in a video to show the issues with the ring because I wanted to return it and get my money backThe team waited another hours before responding when I was told they could not do anything about it because I sent them an email and did not go through the site
I ordered a hat from a Poshmark sellerIt was a Nike baseball cap listed as a Women's hat, One Size Fits Most in Women's sizingI paid $When I received the hat, I noticed that it was tiny and obviously a child's size hatI called Nike.com with the product number on the hat's inside tag to make sure it wasn't just my perceptionThe representative at*** confirmed that the hat is indeed a Kid's hatI immediately requested a Return in accordance with Poshmark policyI included photo evidence that the item was listed incorrectlyPoshmark refused the return saying they don't accept returns for items that don't fitI did, in fact, know that if I ordered an Women's One Size Fits Most hat and that Women's One Size Fits Most hat did not fit I could not return itHowever, in this case the seller lied about the size
I have been using Poshmark for 1/years and they have always responded to me if I had any problem with a orderI have only had bad experience with a item that the seller had told me it was Authentic and it was notBy reading these reviews here online it does not look like people are aware that there are many scammers that will take advantage of youIf you order an item over Poshmark will have it shipped directly to them to make sure it is AuthenticIf you are going to buy on Poshmark then look at the sellers reviews and that will tell you if that person that you should be buying from
I just started using *** and became very uncomfortable with a platform that did not allow phone contact nor would not respond to emailsI sold several items and (to a total of 110.00)I tried to withdraw it and they told me that I gave them to wrong bank account numberI then went to with a check which was after their expense was just under It had disappeared and was down to I wrote them about it and never heard back
Bought *** *** dress com a seller on PoshmarkThe dress didn't fit, so I contacted the seller and she said yes, I could return itI gave Poshmark all the things they asked for photos, and message from seller stating I could returnI did that twice! Then they said I could notSomeone is just brushing me offThis has been going back and forth for a whileI have all messages in email
Poshmark has put a "hold" on my account with no explanation or warning ( they state here in other complaints that they send multiple warnings for a perceived infraction, they do NOT)I sold an item on Poshmark but had not "redeemed" my earnings to receive my paymentNow that money is missing from my Poshmark account as wellIt is not in my bank account eitherIt appears that Poshmark has stolen $*** from me
I have reached out to Poshmark twiceOnce before I made my first sale and once after I made the saleI have been looking to change my email address as it is no longer validI have not once received a replyThere is no way for me to cash out my earnings without verifying my emailThe reason this old email was used was because I logged in through FacebookMy email is incorrectPlease reach out to meMy username is ***
Do not use this companyThey have the worst customer service I've ever experiencedThere is no way to contact anyone there if you are unhappy with something you purchasedYou can e-mail someone, and it says they'll get back to you in one to two business daysBut it's been over days and I have yet to hear anything back from anyoneI bought a brand new pair of $Nikes and received them on a SaturdayYou only have days to report an issue once you receive your purchase, and I wasn't home until the second day I had the productThe shoes are so uncomfortable I don't believe they could be genuine NikesI'd never be able to work out in themSince I got the shoes on Saturday, even if I had emailed on Saturday they still won't respond til after two business days in which case it's too late to report an issue with the shoes and make sure they can be returnedI've never heard of a business where there is no phone contact whatsoever so I can't even figure out how to return the shoes and get a refundComplete waste of money, time and unnecessary stressI will never use this company again
I had some listings for sale On the Poshmark websiteSomeone purchased items from me and poshmark sent me a confirmation page telling me to pack my items and print a shipping label, and shipI waited hours to ship the items because under the guidelines it states that the buyer has hours to cancel if the purchase was made by mistake or they change there mindI went and dropped off my package at the local post officeA couple hours later I received an email from Poshmark "Thanking me for shipping my items, also states clearly, In order to provide the best customer service, Poshmark expects our sellers to ship their sales within days"Also in the email I received a tracking number so I could make sure my package went to the correct placehours later I got an email from poshmark saying DO NOT SHIP and that Poshmark has canceled the order because the person has failed to prove there shipping address/Identity and they immediately withdrew the funds from my accountAlso
Do not buy from this siteIf you receive the wrong item or not as described they will not refund your moneyOrdered an item that was listed as one size, when I received it, it was not only the incorrect size, it was HUGE! Item could not be wornContacted customer service, they "denied" return request saying seller listed correct size
Per the shipping information listed on the website, Poshmark states "your order will be arrived in 1-business days"The item I purchased was delivered days after shipment - clearly well outside of their promised windowBecause of the delay, I was no longer in need of the item, however their return policy does not allow for returns due to delivery outside of their promised windowHaving also paid for Priority Mail shipping, I then asked, at a minimum, that my shipping cost be refundedThey have not refunded my shipping costs, rather they insist on offering a credit only to be used on future purchasesThe purchase was made with funds stored on the site as a result of my merchandise salesThese funds can also be directly deposited into a bank account upon request, therefore to insinuate they are similar to store credit is falseGiven this experience, I have no intention of purchasing another item, rendering this credit uselessThey have failed to respond to repeated written r
I sold a nwt *** purse on poshmarkPoshmark believed my purse is a fake one which I bought from ** *** still with the original receipt(That's another complain)I was forced to pay $** shipping to get it back other wise poshmark will destroy itAnyway I paid!! It took almost 10days to get the purse backAnd they shipped the purse back to meGuess what? They shipped the purse back without any protection in the boxAnd the ID card of the purse is missing!!! This poshmark has no customer service phone number at allThe only way to reach them is the emailI want my purse's ID card back!!!