I have been a buyer and seller on this website for about years now I have nothing but good things to say about my experience with Poshmark Unlike other platforms, Poshmark does have both a seller and buyer protection policy I have benefited from both since I do buy ALOT and also sell As a buyer, they have refunded me funds for items I received and were not as described and as a seller they have protected me when not so honest buyers want to get a way with doing things that are not honest I truly recommend this app to sell or buy and do recommend you follow their guidelines strictly Only when you don't follow the guidelines is when you come across issues like the ones I've been reading here Almost % of the negative reviews are due to people not following their guidelines
I ordered a dress on their website which was advertised as new with tagsI received a used dress that was a replica of the brand advertised, and not authenticI submitted a claim for a return and refund on this order and Poshmark denied my claim without explanationI have contacted them several times since without a response from themThey have stolen money from meAccording to their Posh protect policy, my purchase should have been covered and refunded on the basis of it not being as advertised as well as it not being authentic
The seller, *** ***, filed a formal return dispute in our appUnfortunately, the photo proof that she provided was not sufficient evidence to determine the original condition in which the item was shippedWe resolved the dispute with the seller by providing her with "Posh Credit" as a
courtesyFor this reason, we consider the case closed
I DONT THINK THIS WAS THE SELL ON POSHMARKS SITES FAULTI PURCHASED SOMETHING ON THE 9TH FOR A VALENTINES DAY GIFT AND ON THE 12TH I GET AN EMAIL STATING THAT POSHMARK HAD TO REVIEW AND MAKE SURE IT WASNT A STRAW PURCHASEDUE TO A DIFFERENT NAME ON BILLINGSAME LAST NAMEAND SO NOT STILL ON THE 14TH I HAVE NO IDEA IF MY ITEM HAS BEEN SHIPPEDTHE DAY I PURCHASED THE ITEM I RECEIVED A TEXT FROM PAYPAL TO APPROVE PURCHASE AND I SAID YESAND NOW DAYS LATER STILL NO SHIPPING TRACKING NUMBERI WOULD NEVER PURCHASE ANYTHING ON HERE EVER AGAINBEWARE
I recently purchased my first item from PoshmarkThe item was described by the seller as "New Without Tags (NWOT)"The skirt I received was anything but newThe item had noticeable pilling, stains, and frayingNo big deal I thought, "I can shop with confidence, I am protected as a buyer." Posh protect is something that this company really pushes on it's consumersI have to admit I was lulled in to a sense of security and thought that this might become a new shopping addiction for me because unlike other vendors, you can return an item if it is not as describedTHIS IS SOOOOOO INCORRECTWhen I went to open the app to file a claim regarding the skirt I received I clicked on the order and noticed that the app stated it had been delivered (which it had) so I clicked on the skirt and started looking for the correct place to file a claim regarding this orderSomehow when I clicked on the item it was then marked as "accepted"I was panicked because there was NO WAY that I would have accepted the skirt in its given stateI IMMEDIATELY submitted an email to customer service explaining the whole situation (you can't call them apparently)I sent them photo proof of the skirt to support my claimsI did not hear back from customer service for AT LEAST 1.5-dayswhen they finally did email back they told me that they would give me a nominal credit (which they stated I should be grateful for) on my account but they could not return the item because I had already accepted itI sent a response explaining that I did not accept the order, I was trying to submit a claim to have the order returned and while I appreciate the credit, I would much prefer a refundANOTHER 24-hours later I receive another response saying that they can not help me because I did not submit a claim within the hour window of receiving the itemI sent another response stating that when I clicked on the item in the app it had been marked as acceptedwhen I realized this I immediately sent an email (thus starting a claim) and this was done within the hours!!!! I have asked at least twice for a customer service rep to call me so that I don't have to keep waiting days to receive a responseAt this point it's not about the skirtI feel like the customer service representatives are blowing me off and do not care to take the time to help me sort this situation outA company is only as good as the representatives who support itI WILL NOT shop at poshmark againBuyer bewareif there is an issue with your order you will be left out to dry
We have re-reviewed our prior communication and confirmed that the previously mentioned dates are correct and were successfully sentWe recommend checking your email Spam folder if you never received the prior emails.
In addition, a member of our disputes team reached out today because the package is lost in transitWe issued full earnings to the seller for this order, as well as re-sent the pictures from the buyer's claim
Due to this, we consider the case resolved
I received my product broken, and I was on vacation and couldn’t get to see if within thier day windowThey took it as I got it fine and would never refund me when I told them that the bag wa broken and wouldt closwThey are horrible company I will ever shop or sell with them again!!
On July 21st and again of the 24th, I received promotional emails from Poshmark advertising that I would receive free shipping on my next order after completing registration of my accountIn order to receive the deal, I completed the account registration then put on offer on a shirt for $On the 25th, the seller accepted the offer and my card was automatically charged for $plus an additional $for shippingPostmark does not have phone line customer service, so I contacted them immediately by email to ask that the shipping charge be refunded (email chain is included as an attachment)They apologized for the “inconvenience” but refused to refund the shipping, instead offering “Posh Credits” of $to be used on a future purchaseI let them know that the credit was an unacceptable resolution and not true to the promise that led to me place the orderI was told they could not reverse the decision but to “rest assured” that I had $in Posh Credits in my account for a fu
I am not a customerI am not a sellerBut somehow this company thinks I am, and sends 8-emails a day to me, despite repeated attempts to be removedBased on this alone, I would never do business with themThey are a shamI have tried working with them for a month now to no availUtterly ridiculous that they will not remove me
I purchased an item that was badly dammaged and in really poor conditionPictures on site misrepresentedThey would not refund me for the itemHorrible customer serviceBuyer Beware
HI There, I purchased a high price item, a Balenciaga purse from a seller on Poshmark on 5/20/** for $***The funds were immediatly taken out of my account, even before the item was shippedThe item was shipped from the seller to Poshmark for authentication purposesAfter it was authenticated, it was shipped to my address and was said to have arrived on 5/27/** and according to the tracking number was signed for by meI was out of town and was not able to sign for the package When I got home on 5/30, there was no package anywhere in the buildingNo neighbor had it, etcI emailed Poshmark to let them know the item never arrivedThey told me to wait a few more days to make sureby June 1, still no itemI emailed again-they have no phone number to call and do not take calls...-I told them no item has been seenThe customer service department got back to me and assured me they would get to the bottom of this and either refund my money or get the itemThinking it was tak
I PURCHASED A SHIRT FROM POSHMARK FEB 10, Order *** SELLER ADVERTISED THE SHIRT AND DID NOT SPECIFY OR TAKE PICTURES OF THE CUFFS HE DID NOT SPECIFY WHAT TYPE OF CUFFS THEY WERE AND IT WAS NOT WHAT I WANTEDPOSHMARK DENIED THE RETURN BECAUSE I ACCEPTED THE DELIVERYLIKE I TOLD THEM I AM A FIRST TIME CUSTOMER I AM NOT AWARE OF THEIR PROCESSES AND ITS POOR SERIVCE ON THEIR BEHALF TO NOT OFFER A RETURN AS A ONE TIME COURTESY
My item was sold on the app, and the payment went thruThe next day around 3:after I had shipped the shoes off, the app then gave me this message - Re: Order Id *** Dear***, We wanted to let you know that order # *** for "*** *** *** ** *** size 9" was canceledWe canceled the order for the following reason(s): - Payment method and/or shipping address needs to be verified Please do not ship this orderIf for some reason the order has already been shipped, please contact usSincerely, Poshmark Community Team I tried emailing them to ensure that my package gets returned, but I haven't heard from them yetUntil then I am taking things into my hand by trying to intercept the package myselfThis is ridiculous! worst selling app yet
In December 2018, I sold some Maskcara Beauty products through PoshmarkI have used Poshmark on mulitple occasions both selling and buying itemsI posted pictures of the products and the items sold for $to another purchaserI shipped the items immediatelyOnce the purchaser received the items she claimed that the items were damaged and she did not want to keep themI agreed to take the product back to avoid a long drawn out process even though I knew the products were exactly as the pictures I postedSomehow the return label generated with my old address, the purchaser took days to even mail the products and then of course the items were returned back to her because they had an invalid addressI reached out to Poshmark three different times to have this resolved and nothing has been doneAt this point, I feel like my earnings should be released and the purchaser should be held responsible for keeping the product this longPoshmark has not been helpful at resolving this i
I purchased a dress for a wedding off poshmarkThis was my second purchase, as the first was not as describedThe first time the dress shipped late and was received while we were away on orders for three weeks; the seller purposely shipped late and the dress was significantly not as describedI emailed poshmark and they refunded the money for the purchase with a snarky email response stating I should have checked the dress upon receiving (I did, but they only give hours from receipt, no exceptions)They said if I purchased again and had an issue to email within hoursFast forward to my second purchase: the service was much better this time and the dress was new with tags as describedThe app prompted me to say I received the dress, which I did, and to give a ratingHowever after examining the tag the dress was the wrong color and not the one listedI emailed customer service immediately and got a response that they would help refund if I sent photos to themI did send ph
Initial Business Response /* (1000, 5, 2015/06/17) */
We have conversed with the buyer and have alerted them that their order did not qualify for the shipping promotion because it was previously listed at $10, therefore the purchased price of $is not 10% lower than the historically lowest
price of the item
Due to this, we consider the case resolved
Poshmark has continued to deny an amount of $*** for a sale I made through their websiteMy personal bank balances do not show this amount received to dateMoreover, a faulty item was sold to me and they are refusing to provide a refundTheir policy states that a faulty item is able to be refunded for the full purchase amount
Was new to PoshmarkPurchased an item from a seller *** *** *** After days, item said pending scan USPSThis lasted for about more daysI contacted her on the 5th day and she says, “I’ve shipped your item sweetie with a fabulous free gift”I noticed on her comments to others that she’s big on the whole- “sweetie, doll, sugar” thing to everyoneShe then goes into this whole- “I have a relative in the hospital” thingI contacted Poshmark after two more days to no availFinally! I contacted PayPal and they got me a refundTurned out, this woman never shipped my item! I did some research and well, noticed that she’d done others like this too AND used the whole- “relative in the hospital” thingUnlike myself, they left her some harsh, but true commentsPoshmark was THE worse buying experience I’ve ever had!
I have use Poshmark several times to purchase various different things however a seller did not disclose the correct size of an item when I contacted Poshmark to return the item they told me all sales are final there is no place anywhere on their app or in anything that I clicked that says that there are no returns that all sales are final this is extremely misleading with clothing because if the seller does not say the correct size the buyer just has to assume the loss because they don’t except returns even though absolutely no where is it stated that returns are not allowed this should be not allowed to happen
I have been a buyer and seller on this website for about years now I have nothing but good things to say about my experience with Poshmark Unlike other platforms, Poshmark does have both a seller and buyer protection policy I have benefited from both since I do buy ALOT and also sell As a buyer, they have refunded me funds for items I received and were not as described and as a seller they have protected me when not so honest buyers want to get a way with doing things that are not honest I truly recommend this app to sell or buy and do recommend you follow their guidelines strictly Only when you don't follow the guidelines is when you come across issues like the ones I've been reading here Almost % of the negative reviews are due to people not following their guidelines
I ordered a dress on their website which was advertised as new with tagsI received a used dress that was a replica of the brand advertised, and not authenticI submitted a claim for a return and refund on this order and Poshmark denied my claim without explanationI have contacted them several times since without a response from themThey have stolen money from meAccording to their Posh protect policy, my purchase should have been covered and refunded on the basis of it not being as advertised as well as it not being authentic
The seller, *** ***, filed a formal return dispute in our appUnfortunately, the photo proof that she provided was not sufficient evidence to determine the original condition in which the item was shippedWe resolved the dispute with the seller by providing her with "Posh Credit" as a
courtesyFor this reason, we consider the case closed
I DONT THINK THIS WAS THE SELL ON POSHMARKS SITES FAULTI PURCHASED SOMETHING ON THE 9TH FOR A VALENTINES DAY GIFT AND ON THE 12TH I GET AN EMAIL STATING THAT POSHMARK HAD TO REVIEW AND MAKE SURE IT WASNT A STRAW PURCHASEDUE TO A DIFFERENT NAME ON BILLINGSAME LAST NAMEAND SO NOT STILL ON THE 14TH I HAVE NO IDEA IF MY ITEM HAS BEEN SHIPPEDTHE DAY I PURCHASED THE ITEM I RECEIVED A TEXT FROM PAYPAL TO APPROVE PURCHASE AND I SAID YESAND NOW DAYS LATER STILL NO SHIPPING TRACKING NUMBERI WOULD NEVER PURCHASE ANYTHING ON HERE EVER AGAINBEWARE
I recently purchased my first item from PoshmarkThe item was described by the seller as "New Without Tags (NWOT)"The skirt I received was anything but newThe item had noticeable pilling, stains, and frayingNo big deal I thought, "I can shop with confidence, I am protected as a buyer." Posh protect is something that this company really pushes on it's consumersI have to admit I was lulled in to a sense of security and thought that this might become a new shopping addiction for me because unlike other vendors, you can return an item if it is not as describedTHIS IS SOOOOOO INCORRECTWhen I went to open the app to file a claim regarding the skirt I received I clicked on the order and noticed that the app stated it had been delivered (which it had) so I clicked on the skirt and started looking for the correct place to file a claim regarding this orderSomehow when I clicked on the item it was then marked as "accepted"I was panicked because there was NO WAY that I would have accepted the skirt in its given stateI IMMEDIATELY submitted an email to customer service explaining the whole situation (you can't call them apparently)I sent them photo proof of the skirt to support my claimsI did not hear back from customer service for AT LEAST 1.5-dayswhen they finally did email back they told me that they would give me a nominal credit (which they stated I should be grateful for) on my account but they could not return the item because I had already accepted itI sent a response explaining that I did not accept the order, I was trying to submit a claim to have the order returned and while I appreciate the credit, I would much prefer a refundANOTHER 24-hours later I receive another response saying that they can not help me because I did not submit a claim within the hour window of receiving the itemI sent another response stating that when I clicked on the item in the app it had been marked as acceptedwhen I realized this I immediately sent an email (thus starting a claim) and this was done within the hours!!!! I have asked at least twice for a customer service rep to call me so that I don't have to keep waiting days to receive a responseAt this point it's not about the skirtI feel like the customer service representatives are blowing me off and do not care to take the time to help me sort this situation outA company is only as good as the representatives who support itI WILL NOT shop at poshmark againBuyer bewareif there is an issue with your order you will be left out to dry
We have re-reviewed our prior communication and confirmed that the previously mentioned dates are correct and were successfully sentWe recommend checking your email Spam folder if you never received the prior emails.
In addition, a member of our disputes team reached out today because the package is lost in transitWe issued full earnings to the seller for this order, as well as re-sent the pictures from the buyer's claim
Due to this, we consider the case resolved
I received my product broken, and I was on vacation and couldn’t get to see if within thier day windowThey took it as I got it fine and would never refund me when I told them that the bag wa broken and wouldt closwThey are horrible company I will ever shop or sell with them again!!
On July 21st and again of the 24th, I received promotional emails from Poshmark advertising that I would receive free shipping on my next order after completing registration of my accountIn order to receive the deal, I completed the account registration then put on offer on a shirt for $On the 25th, the seller accepted the offer and my card was automatically charged for $plus an additional $for shippingPostmark does not have phone line customer service, so I contacted them immediately by email to ask that the shipping charge be refunded (email chain is included as an attachment)They apologized for the “inconvenience” but refused to refund the shipping, instead offering “Posh Credits” of $to be used on a future purchaseI let them know that the credit was an unacceptable resolution and not true to the promise that led to me place the orderI was told they could not reverse the decision but to “rest assured” that I had $in Posh Credits in my account for a fu
I am not a customerI am not a sellerBut somehow this company thinks I am, and sends 8-emails a day to me, despite repeated attempts to be removedBased on this alone, I would never do business with themThey are a shamI have tried working with them for a month now to no availUtterly ridiculous that they will not remove me
I purchased an item that was badly dammaged and in really poor conditionPictures on site misrepresentedThey would not refund me for the itemHorrible customer serviceBuyer Beware
HI There, I purchased a high price item, a Balenciaga purse from a seller on Poshmark on 5/20/** for $***The funds were immediatly taken out of my account, even before the item was shippedThe item was shipped from the seller to Poshmark for authentication purposesAfter it was authenticated, it was shipped to my address and was said to have arrived on 5/27/** and according to the tracking number was signed for by meI was out of town and was not able to sign for the package When I got home on 5/30, there was no package anywhere in the buildingNo neighbor had it, etcI emailed Poshmark to let them know the item never arrivedThey told me to wait a few more days to make sureby June 1, still no itemI emailed again-they have no phone number to call and do not take calls...-I told them no item has been seenThe customer service department got back to me and assured me they would get to the bottom of this and either refund my money or get the itemThinking it was tak
I PURCHASED A SHIRT FROM POSHMARK FEB 10, Order *** SELLER ADVERTISED THE SHIRT AND DID NOT SPECIFY OR TAKE PICTURES OF THE CUFFS HE DID NOT SPECIFY WHAT TYPE OF CUFFS THEY WERE AND IT WAS NOT WHAT I WANTEDPOSHMARK DENIED THE RETURN BECAUSE I ACCEPTED THE DELIVERYLIKE I TOLD THEM I AM A FIRST TIME CUSTOMER I AM NOT AWARE OF THEIR PROCESSES AND ITS POOR SERIVCE ON THEIR BEHALF TO NOT OFFER A RETURN AS A ONE TIME COURTESY
My item was sold on the app, and the payment went thruThe next day around 3:after I had shipped the shoes off, the app then gave me this message - Re: Order Id *** Dear***, We wanted to let you know that order # *** for "*** *** *** ** *** size 9" was canceledWe canceled the order for the following reason(s): - Payment method and/or shipping address needs to be verified Please do not ship this orderIf for some reason the order has already been shipped, please contact usSincerely, Poshmark Community Team I tried emailing them to ensure that my package gets returned, but I haven't heard from them yetUntil then I am taking things into my hand by trying to intercept the package myselfThis is ridiculous! worst selling app yet
In December 2018, I sold some Maskcara Beauty products through PoshmarkI have used Poshmark on mulitple occasions both selling and buying itemsI posted pictures of the products and the items sold for $to another purchaserI shipped the items immediatelyOnce the purchaser received the items she claimed that the items were damaged and she did not want to keep themI agreed to take the product back to avoid a long drawn out process even though I knew the products were exactly as the pictures I postedSomehow the return label generated with my old address, the purchaser took days to even mail the products and then of course the items were returned back to her because they had an invalid addressI reached out to Poshmark three different times to have this resolved and nothing has been doneAt this point, I feel like my earnings should be released and the purchaser should be held responsible for keeping the product this longPoshmark has not been helpful at resolving this i
I purchased a dress for a wedding off poshmarkThis was my second purchase, as the first was not as describedThe first time the dress shipped late and was received while we were away on orders for three weeks; the seller purposely shipped late and the dress was significantly not as describedI emailed poshmark and they refunded the money for the purchase with a snarky email response stating I should have checked the dress upon receiving (I did, but they only give hours from receipt, no exceptions)They said if I purchased again and had an issue to email within hoursFast forward to my second purchase: the service was much better this time and the dress was new with tags as describedThe app prompted me to say I received the dress, which I did, and to give a ratingHowever after examining the tag the dress was the wrong color and not the one listedI emailed customer service immediately and got a response that they would help refund if I sent photos to themI did send ph
Initial Business Response /* (1000, 5, 2015/06/17) */
We have conversed with the buyer and have alerted them that their order did not qualify for the shipping promotion because it was previously listed at $10, therefore the purchased price of $is not 10% lower than the historically lowest
price of the item
Due to this, we consider the case resolved
Poshmark has continued to deny an amount of $*** for a sale I made through their websiteMy personal bank balances do not show this amount received to dateMoreover, a faulty item was sold to me and they are refusing to provide a refundTheir policy states that a faulty item is able to be refunded for the full purchase amount
Was new to PoshmarkPurchased an item from a seller *** *** *** After days, item said pending scan USPSThis lasted for about more daysI contacted her on the 5th day and she says, “I’ve shipped your item sweetie with a fabulous free gift”I noticed on her comments to others that she’s big on the whole- “sweetie, doll, sugar” thing to everyoneShe then goes into this whole- “I have a relative in the hospital” thingI contacted Poshmark after two more days to no availFinally! I contacted PayPal and they got me a refundTurned out, this woman never shipped my item! I did some research and well, noticed that she’d done others like this too AND used the whole- “relative in the hospital” thingUnlike myself, they left her some harsh, but true commentsPoshmark was THE worse buying experience I’ve ever had!
I have use Poshmark several times to purchase various different things however a seller did not disclose the correct size of an item when I contacted Poshmark to return the item they told me all sales are final there is no place anywhere on their app or in anything that I clicked that says that there are no returns that all sales are final this is extremely misleading with clothing because if the seller does not say the correct size the buyer just has to assume the loss because they don’t except returns even though absolutely no where is it stated that returns are not allowed this should be not allowed to happen
Poshmark is allowing users “posters” to sell non authentic items “fake” for high prices