I purchased a handbag from a seller on the website at 12:30pm on Friday, August 31stThat same evening, the same bag (same pictures, same bag) was posted on a competitive websiteI reached out to both sellers to determine who was being fraudulentThe seller on the competitive site provided proof that they had the handbag in their possessionThe seller that I purchased the handbag from did not provide any resolutionThe pictures are the exact same background (bag with a bike in the background on a wool rug)I reached out to Poshmark customer service to cancel the transaction as it had clearly been fraudulentPoshmark insisted there was nothing they can do and that the seller had to cancel the transactionWell, the seller is unresponsiveI then contacted Poshmark again and they claim the item has shipped but has been pending USPS scan since purchasePer Poshmark policies, they do not allow the sale of fraudulent/fake items, and this is clearly a case of fraudPoshmark refuses
On March 9th Poshmark had contacted me letting me know my account was TEMPORARILY deactivated due to not shipping items I had soldI was then told that I needed to reread the guidelines and agree and promise to ship within 1-days after receiving a saleI did accordingly and within hours my account was reinstatedThroughout the hours after getting my account reinstated, I had not made any sales, but I purchased one item lawfully and paid in full for the amount askedWithin hours after being told my account has been reinstated, I was then notified AGAIN that my account was deactivated, however, this time it was PERMANENTThere was no explanation as to why, nor would there be any reason for it to be deactivated again permanently as I HAD MADE NO SALES!!!! I have been contacting poshmark numerous times via email with no response, there is NO telephone number to contact anyone about this which is ABSURD and I even reached out on social media to try to get them to acknowled
In December 2018, I sold some Maskcara Beauty products through PoshmarkI have used Poshmark on mulitple occasions both selling and buying itemsI posted pictures of the products and the items sold for $to another purchaserI shipped the items immediatelyOnce the purchaser received the items she claimed that the items were damaged and she did not want to keep themI agreed to take the product back to avoid a long drawn out process even though I knew the products were exactly as the pictures I postedSomehow the return label generated with my old address, the purchaser took days to even mail the products and then of course the items were returned back to her because they had an invalid addressI reached out to Poshmark three different times to have this resolved and nothing has been doneAt this point, I feel like my earnings should be released and the purchaser should be held responsible for keeping the product this longPoshmark has not been helpful at resolving this i
I requested a direct deposit from poshmark on *** 6th, ***I have not received the money yetI was told that by a computerized message that after *** 13th, *** if I do not receive the direct deposit then to contact themI have emailed them and called them but no replyThis is an amount of $*** which belongs to me after I sold on poshmarkThey had taken there 20% share, but why are they not responding to my emailsCan someone help me get my money plizThanku ***
My recommendation is to buy and sell elsewhereThe multitude of negative comments exist for a reason and should not be ignoredIn addition to the large percentage that is taken when you sell, they actually fail to supportTheir system will indicate that packages have been delivered, even if you have not received themI have tried to make Poshmark aware of this; you can't inspect a package if it hasn't been received! Buyers must accept a package three days after it's received but sellers have SEVEN days to shipThe concept business must be reworkedMany sellers are also selling fraudulent items and Poshmark will not ban them once this has been revealedThis means that they can continue to sell to others who are not made awareWhen in fault, they offer minimal Poshmark credit
I opened my account with PM on 2/11/2017, I sold boots from 2/11/2017-2/13/and everything was going goodI had packages ready which were shipped on 2/14/on the same day ALL my orders were cancelled PM did not notify me, I had buyers commenting on my profile asking me why their order was cancelled, when I went to look at my sales in the appALL orders were cancelled - without explanationI have been emailing PM since 2/14/trying to figure out what happened to my orders and left a VM, but of course I didn't get a straight responseThose packages were shipped before PM took it upon themselves to CANCEL my orders I have packages that were delivered and received no Payment! Yet the Buyer did receive their refund Melanie from PM emailed be back on 2/21/on one of the orders that was cancelled and said: "Thank you for your emailWe can see that our system has picked up unusual activity linked to your current accountIt is currently under investigation and will remain suspended until our investigation is completedThank you for your understanding." I emailed back to clarify what they mean by unusual activityI do NOT understand! They don't make NO sense whatsoever! their responses are vagueI asked for an ETA on when this "investigation" was going to be done with, I have NOT received an email back from themThis company is a headache, all they do is cause STRESS! I don't know what kind of business these people are running but they're just hurting people, especially sellers
Complaint: ***I am rejecting this response because: the posting/description under the listing written by Poshmark stated "WOMEN DRESS MINI"Operative word being "WOMEN" NOT girl's I was blatantly mislead by PoshmarkI find that disgracefulThe very least they should do is offer me a credit for the out of pocket expense of $**Now I'm stuck with an item I have no use for and am out $**. Sincerely,*** ***
I purchased a ring on PoshmarkOn Friday, June 23rd I received another purchase from PoshmarkPlanning on clicking on the actual order I received, I accidentally clicked on the order I didn't receive (the ring)I notified the seller and emailed Poshmark for next steps (no response from Poshmark)On Saturday, I received the ring, but it was damaged and not as described by the sellerI reached out to Poshmark again to inform them of the situation and find out how to open a caseI even sent them pictures through their site of the cracked stone, so that they could see that the seller was deceptive.Again, Poshmark never respondedOn Monday, June 26th, I sent another email to Poshmark explaining my situation and asking for follow up because time was running out on the #days I had to open a caseAgain, no response from customer serviceThen on Tuesday, June 27th I finally received an email from Poshmark stating that would give me a $credit for the inconvenience, but I needed to go
Poshmark restricted my account because they believe I sell replica itemsHowever all my buyers gave me star reviews and positive feedbackThey held my earnings of $** for one of my orders where they buyer did not complainThe buyer still has the item but will not give me the money that I earnedBecause Poshmark gets to be the judge, jury and executioner what they say is antithetic or not is the endHow can I get proof for resale items especially when the buyer has the item stillI can't take pictures of what I don't have anymore! Either have the item returned or give me my moneyI don't understand why that is so hard for anyone to answerIts takes hours to get a response from Poshmark so a simple conversation is taking weeks to have! They not allow skirt around my questions about the return of the money or the item with just saying your account is suspended and will not be reinstatedI don't want my account reinstated! I just want my money or my item! Pretty simple
I ordered an item, the seller promised to ship it, and never didI think this company engages in fraudulent business practices by trying to scam consumers and obtain their private informationThe sellers also try to trick customers by posting handbags without identifying the brand name and with a search you can find those same bags on *** for half the priceDo not deal with this company at all
I paid for a dress by a specific designerWhen I received the package, there was a note inside stating the seller didn't realize it until she mailed the dress that it was not by the designer she specifiedWhen I acknowledged receipt of the package I gave the seller the lowest rating possible and described the reason in the comment sectionI then contacted Poshmark immediately to file a complaintPoshmark said that since I had accepted the package there was nothing they could doThey gave me a $credit on my accountThe seller's account does not show my rating anywhere and she is still selling products on the siteThe lack of recourse against the seller creates an environment where buyers are repeatedly taken advantage of by dishonest sellers
Poshmark has a policy where if the seller has not shipped the item after week, then they refund you for the purchaseI purchased a dress for my wedding and after week it had NOT been shippedWhen I checked the tracking info, it stated the dress had not been shippedPoshmark manually updated the status to "shipped" when USPS had stated it had not been shippedI have the screen shots to prove all of thisWhen asked for a refund, Poshmark asked for me to wait until January 24th to see if it arrivesThe problem is that is NOT their policyTheir policy is if it hasn't shipped in a week you get a refundI have sent several emails and they are extremely unresponsiveIt is unfair because now I am out a dress for my wedding and the money I paid for itI don't feel comfortable buying another dress when there is no assurance that Poshmark will even refund meAbsolutely horrible customer service and would not recommend to ANYONE
Seller on Poshmark misrepresented "Lululemon peace of mind leg warmer gray" for sale which was purchased due to prominent identifying photos evidently obtained from a Lululemon catalog/website which are significantly different from item receivedAlthough seller posted photos of actual item as well, they appear incidental, are of poorer quality/lighting conditions and look like same itemBoth can be and are described as grayCatalog photos are described as "for reference only" but this is usually stated to indicate they are not seller's photos and to better showcase the identical item for saleMultiple images on Google Search can be seen of the Poshmark listing, all identified with the prominent catalog imageAll invoices, notifications, communications and advertisements falsely present the catalog image for the Poshmark listingHave gone through the return/refund request process as instructedHave also had multiple communications with customer service via email as well as the mo
I purchased an item that was badly dammaged and in really poor conditionPictures on site misrepresentedThey would not refund me for the itemHorrible customer serviceBuyer Beware
An item I had been selling had been flagged and removedMy account was then suspendedI contacted Poshmark via email and online multiple multiple timesThey said my item needed to be proved it was authenticI have then sent multiple pictures of proof multiple timesI have the proof of purchaseI have the date code, tags bags and etcthey then said that's not enough and I need to pay someone to authenticate it I have offered to pay myself to send it to their office of authenticators to check it for themselves and they have ignored all of my emailsI have made poshmark a lot of money the past mo tha I created my account and now I've lost sales and purchases because of thisI need this resolved another way I suppose
Initial Business Response /* (1000, 5, 2015/07/17) */
We have proactively reached out to the buyer in regards to a voicemail left in our systemThe buyer only provided information in regards to order 557d84abcdd5d7398c09eb41, therefore we were able to compensate her for this returnAs there was
no mention of order 510c1e8ae4b03fXXXXXXc4ab, our system proceeded to release the seller's earnings as the item was not returnedTherefore we are no longer able to compensate the buyer for this order
Due to this, we consider this case resolved
According to our marketplace operations team, an agent was in contact with the customer on October 7th, ***, and provided their redemption detailsThey also recommended that the customer contact their bank for more information regarding the timing of their depositIf the customer has any further
concerns, we recommend they respond directly to our team's last email
Due to this, we consider the matter resolved
I purchased an item from Poshmark.com that was misrepresented/fake (I had the item authenticated myself) and sent the item back for a full refund as I was promisedI received delivery confirmation that the item was sent back but never received my refundI made several attempts to contact customer service but there is no live in-person phone number to call and my emails have still gone unanswered to this day
I ordered a pair of NYDJ from PoshmarkOne pair appearedIt wasn't the one I ordered and it reeked of cigarette smokeI never placed an order for these jeans, they just appearedA few days later, I received another pair of NYDJsAlthough labeled as a size 6, they were too bigPoshmark has no clear instructions for making returns, and I was told by the seller that Poshmark will not accept returns for wrong sizesI was charged for two pairs of pants, one I never even ordered and one that is too bigThey do not have any customer satisfaction dept, and the only thing I received from them was an email that told me not to reply to this email because it was automated
Our records show that this user has been permanently restricted from Poshmark due to the selling of counterfeit itemsSelling counterfeit items is against federal lawAny one of the following could result in up to $2,000,in fines and/or up to years in prison:
(1) conspiring to
traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
Due to this, we placed a hold on the seller’s earningsA member of our Operations team has been in touch with the seller and has let them know that they must agree to our terms that if they return to Poshmark and sell counterfeit items again, we will not be issuing any of their earningsWe do see that the seller has agreed to these terms and our Operations agent has released the hold on their earnings
Due to this, we consider the case resolved
I purchased a handbag from a seller on the website at 12:30pm on Friday, August 31stThat same evening, the same bag (same pictures, same bag) was posted on a competitive websiteI reached out to both sellers to determine who was being fraudulentThe seller on the competitive site provided proof that they had the handbag in their possessionThe seller that I purchased the handbag from did not provide any resolutionThe pictures are the exact same background (bag with a bike in the background on a wool rug)I reached out to Poshmark customer service to cancel the transaction as it had clearly been fraudulentPoshmark insisted there was nothing they can do and that the seller had to cancel the transactionWell, the seller is unresponsiveI then contacted Poshmark again and they claim the item has shipped but has been pending USPS scan since purchasePer Poshmark policies, they do not allow the sale of fraudulent/fake items, and this is clearly a case of fraudPoshmark refuses
On March 9th Poshmark had contacted me letting me know my account was TEMPORARILY deactivated due to not shipping items I had soldI was then told that I needed to reread the guidelines and agree and promise to ship within 1-days after receiving a saleI did accordingly and within hours my account was reinstatedThroughout the hours after getting my account reinstated, I had not made any sales, but I purchased one item lawfully and paid in full for the amount askedWithin hours after being told my account has been reinstated, I was then notified AGAIN that my account was deactivated, however, this time it was PERMANENTThere was no explanation as to why, nor would there be any reason for it to be deactivated again permanently as I HAD MADE NO SALES!!!! I have been contacting poshmark numerous times via email with no response, there is NO telephone number to contact anyone about this which is ABSURD and I even reached out on social media to try to get them to acknowled
In December 2018, I sold some Maskcara Beauty products through PoshmarkI have used Poshmark on mulitple occasions both selling and buying itemsI posted pictures of the products and the items sold for $to another purchaserI shipped the items immediatelyOnce the purchaser received the items she claimed that the items were damaged and she did not want to keep themI agreed to take the product back to avoid a long drawn out process even though I knew the products were exactly as the pictures I postedSomehow the return label generated with my old address, the purchaser took days to even mail the products and then of course the items were returned back to her because they had an invalid addressI reached out to Poshmark three different times to have this resolved and nothing has been doneAt this point, I feel like my earnings should be released and the purchaser should be held responsible for keeping the product this longPoshmark has not been helpful at resolving this i
I requested a direct deposit from poshmark on *** 6th, ***I have not received the money yetI was told that by a computerized message that after *** 13th, *** if I do not receive the direct deposit then to contact themI have emailed them and called them but no replyThis is an amount of $*** which belongs to me after I sold on poshmarkThey had taken there 20% share, but why are they not responding to my emailsCan someone help me get my money plizThanku ***
My recommendation is to buy and sell elsewhereThe multitude of negative comments exist for a reason and should not be ignoredIn addition to the large percentage that is taken when you sell, they actually fail to supportTheir system will indicate that packages have been delivered, even if you have not received themI have tried to make Poshmark aware of this; you can't inspect a package if it hasn't been received! Buyers must accept a package three days after it's received but sellers have SEVEN days to shipThe concept business must be reworkedMany sellers are also selling fraudulent items and Poshmark will not ban them once this has been revealedThis means that they can continue to sell to others who are not made awareWhen in fault, they offer minimal Poshmark credit
I opened my account with PM on 2/11/2017, I sold boots from 2/11/2017-2/13/and everything was going goodI had packages ready which were shipped on 2/14/on the same day ALL my orders were cancelled PM did not notify me, I had buyers commenting on my profile asking me why their order was cancelled, when I went to look at my sales in the appALL orders were cancelled - without explanationI have been emailing PM since 2/14/trying to figure out what happened to my orders and left a VM, but of course I didn't get a straight responseThose packages were shipped before PM took it upon themselves to CANCEL my orders I have packages that were delivered and received no Payment! Yet the Buyer did receive their refund Melanie from PM emailed be back on 2/21/on one of the orders that was cancelled and said: "Thank you for your emailWe can see that our system has picked up unusual activity linked to your current accountIt is currently under investigation and will remain suspended until our investigation is completedThank you for your understanding." I emailed back to clarify what they mean by unusual activityI do NOT understand! They don't make NO sense whatsoever! their responses are vagueI asked for an ETA on when this "investigation" was going to be done with, I have NOT received an email back from themThis company is a headache, all they do is cause STRESS! I don't know what kind of business these people are running but they're just hurting people, especially sellers
Complaint: ***I am rejecting this response because: the posting/description under the listing written by Poshmark stated "WOMEN DRESS MINI"Operative word being "WOMEN" NOT girl's I was blatantly mislead by PoshmarkI find that disgracefulThe very least they should do is offer me a credit for the out of pocket expense of $**Now I'm stuck with an item I have no use for and am out $**. Sincerely,*** ***
I purchased a ring on PoshmarkOn Friday, June 23rd I received another purchase from PoshmarkPlanning on clicking on the actual order I received, I accidentally clicked on the order I didn't receive (the ring)I notified the seller and emailed Poshmark for next steps (no response from Poshmark)On Saturday, I received the ring, but it was damaged and not as described by the sellerI reached out to Poshmark again to inform them of the situation and find out how to open a caseI even sent them pictures through their site of the cracked stone, so that they could see that the seller was deceptive.Again, Poshmark never respondedOn Monday, June 26th, I sent another email to Poshmark explaining my situation and asking for follow up because time was running out on the #days I had to open a caseAgain, no response from customer serviceThen on Tuesday, June 27th I finally received an email from Poshmark stating that would give me a $credit for the inconvenience, but I needed to go
Poshmark restricted my account because they believe I sell replica itemsHowever all my buyers gave me star reviews and positive feedbackThey held my earnings of $** for one of my orders where they buyer did not complainThe buyer still has the item but will not give me the money that I earnedBecause Poshmark gets to be the judge, jury and executioner what they say is antithetic or not is the endHow can I get proof for resale items especially when the buyer has the item stillI can't take pictures of what I don't have anymore! Either have the item returned or give me my moneyI don't understand why that is so hard for anyone to answerIts takes hours to get a response from Poshmark so a simple conversation is taking weeks to have! They not allow skirt around my questions about the return of the money or the item with just saying your account is suspended and will not be reinstatedI don't want my account reinstated! I just want my money or my item! Pretty simple
I ordered an item, the seller promised to ship it, and never didI think this company engages in fraudulent business practices by trying to scam consumers and obtain their private informationThe sellers also try to trick customers by posting handbags without identifying the brand name and with a search you can find those same bags on *** for half the priceDo not deal with this company at all
I paid for a dress by a specific designerWhen I received the package, there was a note inside stating the seller didn't realize it until she mailed the dress that it was not by the designer she specifiedWhen I acknowledged receipt of the package I gave the seller the lowest rating possible and described the reason in the comment sectionI then contacted Poshmark immediately to file a complaintPoshmark said that since I had accepted the package there was nothing they could doThey gave me a $credit on my accountThe seller's account does not show my rating anywhere and she is still selling products on the siteThe lack of recourse against the seller creates an environment where buyers are repeatedly taken advantage of by dishonest sellers
Poshmark has a policy where if the seller has not shipped the item after week, then they refund you for the purchaseI purchased a dress for my wedding and after week it had NOT been shippedWhen I checked the tracking info, it stated the dress had not been shippedPoshmark manually updated the status to "shipped" when USPS had stated it had not been shippedI have the screen shots to prove all of thisWhen asked for a refund, Poshmark asked for me to wait until January 24th to see if it arrivesThe problem is that is NOT their policyTheir policy is if it hasn't shipped in a week you get a refundI have sent several emails and they are extremely unresponsiveIt is unfair because now I am out a dress for my wedding and the money I paid for itI don't feel comfortable buying another dress when there is no assurance that Poshmark will even refund meAbsolutely horrible customer service and would not recommend to ANYONE
Seller on Poshmark misrepresented "Lululemon peace of mind leg warmer gray" for sale which was purchased due to prominent identifying photos evidently obtained from a Lululemon catalog/website which are significantly different from item receivedAlthough seller posted photos of actual item as well, they appear incidental, are of poorer quality/lighting conditions and look like same itemBoth can be and are described as grayCatalog photos are described as "for reference only" but this is usually stated to indicate they are not seller's photos and to better showcase the identical item for saleMultiple images on Google Search can be seen of the Poshmark listing, all identified with the prominent catalog imageAll invoices, notifications, communications and advertisements falsely present the catalog image for the Poshmark listingHave gone through the return/refund request process as instructedHave also had multiple communications with customer service via email as well as the mo
I purchased an item that was badly dammaged and in really poor conditionPictures on site misrepresentedThey would not refund me for the itemHorrible customer serviceBuyer Beware
An item I had been selling had been flagged and removedMy account was then suspendedI contacted Poshmark via email and online multiple multiple timesThey said my item needed to be proved it was authenticI have then sent multiple pictures of proof multiple timesI have the proof of purchaseI have the date code, tags bags and etcthey then said that's not enough and I need to pay someone to authenticate it I have offered to pay myself to send it to their office of authenticators to check it for themselves and they have ignored all of my emailsI have made poshmark a lot of money the past mo tha I created my account and now I've lost sales and purchases because of thisI need this resolved another way I suppose
Initial Business Response /* (1000, 5, 2015/07/17) */
We have proactively reached out to the buyer in regards to a voicemail left in our systemThe buyer only provided information in regards to order 557d84abcdd5d7398c09eb41, therefore we were able to compensate her for this returnAs there was
no mention of order 510c1e8ae4b03fXXXXXXc4ab, our system proceeded to release the seller's earnings as the item was not returnedTherefore we are no longer able to compensate the buyer for this order
Due to this, we consider this case resolved
According to our marketplace operations team, an agent was in contact with the customer on October 7th, ***, and provided their redemption detailsThey also recommended that the customer contact their bank for more information regarding the timing of their depositIf the customer has any further
concerns, we recommend they respond directly to our team's last email
Due to this, we consider the matter resolved
I purchased an item from Poshmark.com that was misrepresented/fake (I had the item authenticated myself) and sent the item back for a full refund as I was promisedI received delivery confirmation that the item was sent back but never received my refundI made several attempts to contact customer service but there is no live in-person phone number to call and my emails have still gone unanswered to this day
I ordered a pair of NYDJ from PoshmarkOne pair appearedIt wasn't the one I ordered and it reeked of cigarette smokeI never placed an order for these jeans, they just appearedA few days later, I received another pair of NYDJsAlthough labeled as a size 6, they were too bigPoshmark has no clear instructions for making returns, and I was told by the seller that Poshmark will not accept returns for wrong sizesI was charged for two pairs of pants, one I never even ordered and one that is too bigThey do not have any customer satisfaction dept, and the only thing I received from them was an email that told me not to reply to this email because it was automated
Our records show that this user has been permanently restricted from Poshmark due to the selling of counterfeit itemsSelling counterfeit items is against federal lawAny one of the following could result in up to $2,000,in fines and/or up to years in prison:
(1) conspiring to
traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
Due to this, we placed a hold on the seller’s earningsA member of our Operations team has been in touch with the seller and has let them know that they must agree to our terms that if they return to Poshmark and sell counterfeit items again, we will not be issuing any of their earningsWe do see that the seller has agreed to these terms and our Operations agent has released the hold on their earnings
Due to this, we consider the case resolved