I used Poshmark’s app to sell an item to another individualI posted photos of the item in original condition before sellingThe buyer pulled a seam apart and then claimed the item was sold defective and not as describedPoshmark did nothing to protect me (the seller) from this and will not release payment for the sale of the item or their 20% commissionThis is a terrible practice for a company that sellers pay a fee to for a reputable place to sell
I sold a Swarovski Crystal Tie Necklace on PoshmarkThe buyer who purchased the necklace wanted to make a returnSince Poshmark's policy is no returns, instead of reaching out to me to see if I would accept the returnShe cut and ripped up the necklace and then filed a complaint with PoshmarkShe stated that I sent a necklace that was all ripped upHowever, that was not the caseThe necklace I sent was in perfect conditionPoshmark accepted the return and when I got the necklace back, it was completely torn up and looked like a piece of junkI was very upset that the seller mutilated the product that I soldI immediately filed a case with Poshmark explaining what happened with detailed photosPoshmark's responses were robotic (seemed system generated) and they sided with the buyerI had a closet of over items and I had sold over items on the siteI was a top rated seller and did not have issues with any buyersI only had one other return before that and it was a fai
I sold a camera on their app, after the buyer sends me like offers even after I declined them! @*** is her name on Poshmark, do not trust her! She sent my item back after ripping it into pieces!!! Nobody will email me back and I just want my money for the damages since it was sold on their app and it was someone they allowed to do this to me!
I purchased a purse on the 5th and a coat on the 7thI did not get tracking infoJust a confirmation they received my moneyI used their e mail support to inquire, and the response was to contact seller, however, there is no clear way to do soOr my other option is to ask for my money back, and again there is no clear way to do soIn my e mail to Posmarks " support" team, I left my personal cell number and to contact me, because there seemed no other way for me to receive the items I purchased, or my money returnedA call to a business phone I found, also said to e mail themI fear I am out $My intent is to get my money backI will never use Poshmark again, and will certainly tell othersI wish I had seen your site before I gave them my account information and money
I sold a $item to a user*** for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
POSHMARK IS A VERY BIASED COMPANYTHEY LACK RESPECT AND THE CUSTOMER SERVICE TEAM IS VERY UNPROFESSIONALI put up a underwear set for sale that was never worn due to it being too smallThe underwear set was a exclusive custome item that was out a few years ago, I took detailed clear photos of the item may 17th, and it was sold may 18thI was new to Posmark and that was my forst sale however the next day the listed was deleted I asked why and was told it was flagged as not authentic and deleted by poshmark itself, after I in detail told them the items were authentic and that since I was a new seller its not fair to delete my sold items its not fair to buyers who view my page and see that im a good sellerFast forward to when my item gets the buyer *** files a complaint basically scamming me after theyve worn the item saying they want their money back and that I sent them soiled underwearWhy would I sell sooled underwear when the pictures were clear as day, why would you wait a
According to our customer support team, an agent was in contact with the customer and assisted them with creditThis resolution was deemed satisfactory according to the customerIf they have any further questions or concerns, they may respond directly to our team's last email.
Due to this,
we consider the matter resolved
As stated by the member of our Support team, orders that are not shipped within days can be cancelled by the buyer for a full refundCancellation instructions are as follows:
Step 1: Go to your Account tabStep 2: Select My PurchasesStep 3: Select the relevant orderStep 4: Select
Problems/Order Inquiry Step 5: The next screen will allow you as a buyer to cancel the order by selecting Order is Delayed
Due to this, we consider the case resolved
I wasn't going to do this but I'm going to do it because I feel like I have to Poshmark was different a few months back they had a very good protection for their Cellars and their buyers but unlike other platforms out there they really Protected Their buyer something has changedSomething has seriously changed over the last couple of months and they are siding with the sellers now that I have over items in my store and I've put a lot of hard work and effort into the items that I sell people and they have been citing when cases are open because of her broken item or misrepresented item which is total BullAnd then returning an item to meet that is damaged when it was new or like-new when the customer received it and returning the customers money and returning my broken item and I got zero for that item period starting to get very upset because I've requested to speak with a customer service manager have requested a phone number of requested to speak with someone in charge so that they could hear me out and I've gotten cryptic really short emails two days later and they're blowing me off every timeSo I'm thinking about finding someone else who would appreciate all of the thousands of items that I have to sell to so that they can make 20% off of me because Poshmark doesn't seem to appreciate it these days
This company does not have enough customer service helpI emailed over a week ago and was told there would be a response in hours and I’m still waitingThe “posh protection” is horrible, they don’t live up to what they advertiseI will NEVER purchase anything off this site again and I’m out $Buyer beware!
I'm a seller on posh I sold a handbag that works *** this buyer that was constantly bothering me finally got me to accept her offer then at the end tried to cancel when that failed she took pictures of the purse saying its damaged when I have the pics on the site and gave her even more then she expected it was a *** handbag for her low ball offer I told her in public there was not going to include a bag or box from *** she agreed well poshmark refuses to give me the proof I need they just explained bag was not described pics were summited by buyerThere be unfair this woman seemed desturbed based on the convo she had with me on poshLook into it please this buyer was a scammer and a weirdo thank you
I sold an authentic brand name clothing itemThey banned my account saying that he item was unauthentic and are attempting to charge me the price of the item to get my unbanned, not offering to return my item, even after I supplied all possible proof that my item is authentic
I purchased an item on July 5th for the amount of $***It was delivered on July 8th to reception/front desk of my apartment complexMy apartment complex states that they never rec'd the packageI have emailed Poshmark every day since July 8th and haven't rec'd a responseAccording to Posh Protect I should have been covered for this mishap and reimbursed the money for an item I never rec'dI'm extremely dissappointed that they feel this issue isn't worthy of being responded toI work hard for my money and this is extremely disheartening
Regarding order *** - Gucci Flip Up Sunglasses Our team has approved the case for a return on March 1st, On March 4th, the order was canceled and the user was refunded
the total amount of $For this reason, we consider the case closed
On 9/17/I purchased a Louis Vuitton Iena It was listed in good used condition for $Poshmark states that anything over $is considered a luxury item and is sent to their experts first to authenticate before they ship it to customersThen once they authenticate it they ship it and when the customer receives it they have days to accept or declineOnce they accept then Poshmark will release the funds to the sellerI received the purse on 9/25/and immediately noticed that the purse was peeling and the monograms were rubbing off on one side So I contacted customer service via email and notified themI received an automated email in return saying someone will get back with meAs of today I still have never received a response from an actual person from this company and I have emailed them over and over concerning thisI just want to return this purse and get a refundI have sent them pictures showing the peeling and can’t not even imagine that this purse is authentic
I bought a bag in good faith on this website that is supposed to be brand newWhen I received it and opened it it smelled like smoke and mold stronglyO contacted the website and they sided with the seller who refused to take responsibility for their productI was told to resell it if I didn't want itIt's not that I didn't want it - it's that the product smells like rotI can't clean the smell outThus, I can't resell it and the product was completely misrepresentedThey refused to give me my money backThis place is a scamOther buyers beware sellers especially *** can sell you whatever complete junk they have lying around their houses and misrepresent it and Poshmark will side with fraudNever using service againI want my money back
After having a horrible experience with Poshmark's customer service I decided to give them another try, which I deeply regretI sold another item on their site, printed the shipping label, packed it up nicely and brought it directly to my local post office on Monday, May 1stI went on Poshmark's site and click the "I shipped it button." The next day I check the status and it still said "waiting to be scanned by ***." To ensure everything went smoothly I called the Post Office who told me that they were experiencing "technical difficulties" and that their computer's were down and that they were closed and no packaged were able to be scannedI explained to them that if the package I sent out was not scanned, my payment will not be releasedI asked them if they had any proof that I could send to Poshmark and they said YESI went there the following day and picked up two pages on proof which only the Post Office had access too and they printed it out on their certified paperI immed
Put purses of many designer brands up and was told they were fake They then closed my account When ask how they come to the conclusion an items is fake, they state by shopper reviews of posted pictures
All items had complete photos of all manufacturing tags, inside n out of items, etc
If I thought an item wasn't authentic, I stayed so If sold to me as authentic, then posted as so
Saw many items same as mine with same tags selling as authentic
Also, buyers sometimes seems to buy the items, then exchange and send pictures of tens they had just like them already worn out and want a refund of their old worn out items If want refund, that's find but do not send me your old item back as the used or new item I sent you
They need qualifies inspectors of pictures of items before they remove them They don't just need to go on shopper reviews based on pics Also, shoppers need to read descriptions clearly
No longer a participant in their site
they direct deposit my sales money into my old bank account that is closed, I have tried to change and update my bank account with them prior to this but it worki contacted their customer service and he refuses to correct the error and redeposit my money into my current bank account
This site/application is ridiculousI sold my Louis Vuitton Montaigne MM on Poshmark, this bag is worth $newI purchased my bag and carried it 3-5x's only and it is in new conditionAfter selling my bag on the site, received my shipping label, and then dropped it off to USPS same dayAbout hours after purchase, I received an email from Poshmark to not ship my bag as it was a "REPLICA"I emailed and disputed for TWO weeks now the site is telling me there is nothing they can do to help meThey kept on emailing me their policies and terms and conditions regarding replica itemsThis site is trash and they have HORRIBLE customer serviceThey take 3-days to respond to emailsI have yet to receive payment from the client or the siteI have emailed and messaged the buyer and the site and still no luckBEWARE, this site does not protect their sellers-Beware of selling your EXPENSIVE $$$ items on this site
I used Poshmark’s app to sell an item to another individualI posted photos of the item in original condition before sellingThe buyer pulled a seam apart and then claimed the item was sold defective and not as describedPoshmark did nothing to protect me (the seller) from this and will not release payment for the sale of the item or their 20% commissionThis is a terrible practice for a company that sellers pay a fee to for a reputable place to sell
I sold a Swarovski Crystal Tie Necklace on PoshmarkThe buyer who purchased the necklace wanted to make a returnSince Poshmark's policy is no returns, instead of reaching out to me to see if I would accept the returnShe cut and ripped up the necklace and then filed a complaint with PoshmarkShe stated that I sent a necklace that was all ripped upHowever, that was not the caseThe necklace I sent was in perfect conditionPoshmark accepted the return and when I got the necklace back, it was completely torn up and looked like a piece of junkI was very upset that the seller mutilated the product that I soldI immediately filed a case with Poshmark explaining what happened with detailed photosPoshmark's responses were robotic (seemed system generated) and they sided with the buyerI had a closet of over items and I had sold over items on the siteI was a top rated seller and did not have issues with any buyersI only had one other return before that and it was a fai
I sold a camera on their app, after the buyer sends me like offers even after I declined them! @*** is her name on Poshmark, do not trust her! She sent my item back after ripping it into pieces!!! Nobody will email me back and I just want my money for the damages since it was sold on their app and it was someone they allowed to do this to me!
I purchased a purse on the 5th and a coat on the 7thI did not get tracking infoJust a confirmation they received my moneyI used their e mail support to inquire, and the response was to contact seller, however, there is no clear way to do soOr my other option is to ask for my money back, and again there is no clear way to do soIn my e mail to Posmarks " support" team, I left my personal cell number and to contact me, because there seemed no other way for me to receive the items I purchased, or my money returnedA call to a business phone I found, also said to e mail themI fear I am out $My intent is to get my money backI will never use Poshmark again, and will certainly tell othersI wish I had seen your site before I gave them my account information and money
I sold a $item to a user*** for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
POSHMARK IS A VERY BIASED COMPANYTHEY LACK RESPECT AND THE CUSTOMER SERVICE TEAM IS VERY UNPROFESSIONALI put up a underwear set for sale that was never worn due to it being too smallThe underwear set was a exclusive custome item that was out a few years ago, I took detailed clear photos of the item may 17th, and it was sold may 18thI was new to Posmark and that was my forst sale however the next day the listed was deleted I asked why and was told it was flagged as not authentic and deleted by poshmark itself, after I in detail told them the items were authentic and that since I was a new seller its not fair to delete my sold items its not fair to buyers who view my page and see that im a good sellerFast forward to when my item gets the buyer *** files a complaint basically scamming me after theyve worn the item saying they want their money back and that I sent them soiled underwearWhy would I sell sooled underwear when the pictures were clear as day, why would you wait a
According to our customer support team, an agent was in contact with the customer and assisted them with creditThis resolution was deemed satisfactory according to the customerIf they have any further questions or concerns, they may respond directly to our team's last email.
Due to this,
we consider the matter resolved
As stated by the member of our Support team, orders that are not shipped within days can be cancelled by the buyer for a full refundCancellation instructions are as follows:
Step 1: Go to your Account tabStep 2: Select My PurchasesStep 3: Select the relevant orderStep 4: Select
Problems/Order Inquiry Step 5: The next screen will allow you as a buyer to cancel the order by selecting Order is Delayed
Due to this, we consider the case resolved
I wasn't going to do this but I'm going to do it because I feel like I have to Poshmark was different a few months back they had a very good protection for their Cellars and their buyers but unlike other platforms out there they really Protected Their buyer something has changedSomething has seriously changed over the last couple of months and they are siding with the sellers now that I have over items in my store and I've put a lot of hard work and effort into the items that I sell people and they have been citing when cases are open because of her broken item or misrepresented item which is total BullAnd then returning an item to meet that is damaged when it was new or like-new when the customer received it and returning the customers money and returning my broken item and I got zero for that item period starting to get very upset because I've requested to speak with a customer service manager have requested a phone number of requested to speak with someone in charge so that they could hear me out and I've gotten cryptic really short emails two days later and they're blowing me off every timeSo I'm thinking about finding someone else who would appreciate all of the thousands of items that I have to sell to so that they can make 20% off of me because Poshmark doesn't seem to appreciate it these days
This company does not have enough customer service helpI emailed over a week ago and was told there would be a response in hours and I’m still waitingThe “posh protection” is horrible, they don’t live up to what they advertiseI will NEVER purchase anything off this site again and I’m out $Buyer beware!
I'm a seller on posh I sold a handbag that works *** this buyer that was constantly bothering me finally got me to accept her offer then at the end tried to cancel when that failed she took pictures of the purse saying its damaged when I have the pics on the site and gave her even more then she expected it was a *** handbag for her low ball offer I told her in public there was not going to include a bag or box from *** she agreed well poshmark refuses to give me the proof I need they just explained bag was not described pics were summited by buyerThere be unfair this woman seemed desturbed based on the convo she had with me on poshLook into it please this buyer was a scammer and a weirdo thank you
I sold an authentic brand name clothing itemThey banned my account saying that he item was unauthentic and are attempting to charge me the price of the item to get my unbanned, not offering to return my item, even after I supplied all possible proof that my item is authentic
I purchased an item on July 5th for the amount of $***It was delivered on July 8th to reception/front desk of my apartment complexMy apartment complex states that they never rec'd the packageI have emailed Poshmark every day since July 8th and haven't rec'd a responseAccording to Posh Protect I should have been covered for this mishap and reimbursed the money for an item I never rec'dI'm extremely dissappointed that they feel this issue isn't worthy of being responded toI work hard for my money and this is extremely disheartening
Regarding order *** - Gucci Flip Up Sunglasses Our team has approved the case for a return on March 1st, On March 4th, the order was canceled and the user was refunded
the total amount of $For this reason, we consider the case closed
On 9/17/I purchased a Louis Vuitton Iena It was listed in good used condition for $Poshmark states that anything over $is considered a luxury item and is sent to their experts first to authenticate before they ship it to customersThen once they authenticate it they ship it and when the customer receives it they have days to accept or declineOnce they accept then Poshmark will release the funds to the sellerI received the purse on 9/25/and immediately noticed that the purse was peeling and the monograms were rubbing off on one side So I contacted customer service via email and notified themI received an automated email in return saying someone will get back with meAs of today I still have never received a response from an actual person from this company and I have emailed them over and over concerning thisI just want to return this purse and get a refundI have sent them pictures showing the peeling and can’t not even imagine that this purse is authentic
I bought a bag in good faith on this website that is supposed to be brand newWhen I received it and opened it it smelled like smoke and mold stronglyO contacted the website and they sided with the seller who refused to take responsibility for their productI was told to resell it if I didn't want itIt's not that I didn't want it - it's that the product smells like rotI can't clean the smell outThus, I can't resell it and the product was completely misrepresentedThey refused to give me my money backThis place is a scamOther buyers beware sellers especially *** can sell you whatever complete junk they have lying around their houses and misrepresent it and Poshmark will side with fraudNever using service againI want my money back
After having a horrible experience with Poshmark's customer service I decided to give them another try, which I deeply regretI sold another item on their site, printed the shipping label, packed it up nicely and brought it directly to my local post office on Monday, May 1stI went on Poshmark's site and click the "I shipped it button." The next day I check the status and it still said "waiting to be scanned by ***." To ensure everything went smoothly I called the Post Office who told me that they were experiencing "technical difficulties" and that their computer's were down and that they were closed and no packaged were able to be scannedI explained to them that if the package I sent out was not scanned, my payment will not be releasedI asked them if they had any proof that I could send to Poshmark and they said YESI went there the following day and picked up two pages on proof which only the Post Office had access too and they printed it out on their certified paperI immed
Put purses of many designer brands up and was told they were fake They then closed my account When ask how they come to the conclusion an items is fake, they state by shopper reviews of posted pictures
All items had complete photos of all manufacturing tags, inside n out of items, etc
If I thought an item wasn't authentic, I stayed so If sold to me as authentic, then posted as so
Saw many items same as mine with same tags selling as authentic
Also, buyers sometimes seems to buy the items, then exchange and send pictures of tens they had just like them already worn out and want a refund of their old worn out items If want refund, that's find but do not send me your old item back as the used or new item I sent you
They need qualifies inspectors of pictures of items before they remove them They don't just need to go on shopper reviews based on pics Also, shoppers need to read descriptions clearly
No longer a participant in their site
they direct deposit my sales money into my old bank account that is closed, I have tried to change and update my bank account with them prior to this but it worki contacted their customer service and he refuses to correct the error and redeposit my money into my current bank account
This site/application is ridiculousI sold my Louis Vuitton Montaigne MM on Poshmark, this bag is worth $newI purchased my bag and carried it 3-5x's only and it is in new conditionAfter selling my bag on the site, received my shipping label, and then dropped it off to USPS same dayAbout hours after purchase, I received an email from Poshmark to not ship my bag as it was a "REPLICA"I emailed and disputed for TWO weeks now the site is telling me there is nothing they can do to help meThey kept on emailing me their policies and terms and conditions regarding replica itemsThis site is trash and they have HORRIBLE customer serviceThey take 3-days to respond to emailsI have yet to receive payment from the client or the siteI have emailed and messaged the buyer and the site and still no luckBEWARE, this site does not protect their sellers-Beware of selling your EXPENSIVE $$$ items on this site