Precision Air & Heating, Inc.

Manny was very good at explaining what was necessary to get the maximum out of our a/c unit

I had Precision Air & Heating conduct an AC tune-up, and I was very happy with the results. The tech Aaron was very helpful and I would recommend this company to my friends.

My experience with Precision Air & Heating, Inc. from their customer service to final install by the technicians was the most professional , knowledgeable and technically competent firm I have dealt with in the Phoenix Area. Their whole company ran like a very coordinated team!! An A +++ team.

Manny was on-time and did a great job checking our AC. I appreciated his thorough explanation of issues in the system.

We were having problems after having insulation put in. Our air condition wasn't cooling our house so we called and had Manny come out. We explained to Manny what was going on. He said he would take a look and he found the problem and fixed it. He explained what he did and let us know if we had any problems to let him know. All in all it was good experience.

Precision Air & Heating, Inc., respectfully responds to the above referenced complaint filed by [redacted].

The homeowner called Precision Air & Heating, Inc. and asked for a quote. Our worker went to her house, gave the quote and received a check for one-half the price...

($7514.27) for the contract. The contract was approved and signed on August 22nd. The homeowner set up an installation date arid we proceeded with the contract. On August 27, 2014 the homeowner emailed a notice for a full refund of her deposit for cancellation of her unit installation.. Subsequent emails from the homeowner also cite various federal statutes related to cancellation and the email dated August 28th at 4:28pm clearly states a cancellation of contract.

The homeowner's complaint involves non-related, contractor (s) quote(s) for demo work and roof patching. This has no involvement with the proposal agreed upon and sighed on 08/22/2014. Precision Air & Heating, Inc. did not contract for this additional work; the homeowner did.

Lastly, the  homeowner  indicated by her initials on our proposal that she understood there would be a 20% non-refundable amount for all scheduled work. This amount is a representation of necessary custom materials ordered in relation this specific contract and additional expenses incurred for her installation. 

The complaint of our business being deceptive in our practice is completely off base. [redacted] as well as [redacted] is not applicable.

Ultimately, this complaint is of a financial matter which is outside of the scope of the Revdex.com. We ask that this complaint be dropped immediately and abolished from the consumer and contractor records. 

Sincerely, 

We were first contacted by Mrs. [redacted] on 5/30/2014 to access her home Heating, Ventilation and Air Conditioning concerns. The concerns of her call related to a 1925 built home with a 2007 Trane unit not meeting her air flow expectations on the east side only. We were informed this property had a...

recent room addition and this was the first Arizona Summer in the home. Mrs. [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the home. The homeowner stated the unit was working and  cooling properly and currently reading and indoor temperature of 79 degrees. We have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older home. Adding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiency. The homeowner made that decision that she would like information on this as well. Our Field Supervisor, [redacted], contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home. The homeowner declined our recommendation on adding a return air duct for $1500 as well as insulation to achieve proper R-valves. The composite vents were installed at the horne on 06/03/2014. We have attached sale invoice H2054, installation invoice 296808 and the receipt of payment in full for your convenience.

We  received  a  phone  call  from  the  homeowner  on  06/12/2014  stating  the  home was  still. not meeting their  air flow  expectations  on the  east side of  the  home.   An appointment  was  set for 6/13/2014 where we discovered  the home contained  a  layer of debris in the  duct work  and was in need of a duct  modification.   We also discovered  the  homeowner was  running the unit during construction  in the  home. With  these findings,  our technician  recommended  a  duct cleaning  in addition   to   adding    a   second    return   air   duct. Again, the    homeowner    declined    our  . recommendations. We  have  attached  invoice [redacted]  for  your  convenience   in  addition  to  a photo  of  the  documented   "dirty  ducts". Our  technician  also  took   photos  and  advised  the homeowner  of dirty evaporative  and  condenser  coils  (these photos have also  been provided for convenience). As a no charge courtesy, our technician cleaned the evaporative coil for the customer. 

 

We received a phone call from the homeowner on 06/18/2014 at 10:42a.m. stating they are still not seeing any improvements in their air flow expectations. An appointment was set for our Installation Manager, [redacted], on 06/19/2014. On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct work. We again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the system. The homeowner accepted the work advised by [redacted]. We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience.

We received a phone call from the homeowner on 07/02/2014 stating they are still not seeing any improvements in their air flow expectations. Upon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- 22 unit. The homeowner declined the TXV repair. During this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeowner. We have attached invoice [redacted] for your convenience. 

We left a message for the homeowner on 07/23/2014 to see if the homeowner still needed services but to date, have received no return response.

The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature. From inception and during the entire course of work in her home her unit was operating and maintaining temperature.  We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issue. The latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the home. It is impossible to pinpoint when the TXV started to fail.

In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlement. Our company addressed all of the homeowner's concerns related to air flow. The homeowner continuously declined our recommendations. We do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the home. It is guaranteed that our work performed emphatically improved her air flow. The now partial TXV problem may be where the homeowner is confused. The fact that the unit isn't properly cooling now seems to be the issue, not the airflow. In addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeowner. The request for refund for work completed is not warranted.

We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records.

Manny informative. Showed up on time as scheduled.

Our technician Manny was very courteous and knowledgeable. He was able to answer all of our many questions.

Manny did a good job inspecting my system. The video that he took during the inspection made it easy to understand the problems. He also did a good job explaining my options.

They were able to come out same day. The technician, Daniel M, was courteous and professional. He worked quickly and did a quality job. I would gladly recommend them in the future.

Manny did a great job in inspecting our ac. Made sure everything was working fine for the summer.

A plumbing job well done by Cameron this morning.

We Have been customers of Precision Air and Heating since 2009. There service is excellent. My service Tech. name is Manny V[redacted], he was excellent today. Hard working, Honest, Trusting and has a great Attitude. Thanks for doing an Excellent Job!

I would recommend Precision Air and Heating to everyone in Phoenix area or where ever they are located. 10 out of 10! Thanks again Manny V[redacted] and Precision Air & Heating.

Sincerely,

Manny was knowledgable and showed us the benefit of getting the surge protection.

Precision Air and heating came out to do a routine checkup on the ac unit where I live and GARRETT did an awesome job! He even helped change the air filter which was very kind of him. He was very knowledgeable and even pointed out a few things with the water heater that will save money energy wise. I highly recommend Garrett and Precision Air!

Just want to say have used Precision for the last 12 years (that alone should tell you how happy and satisfied I am with this company).

Yesterday Mike, a supervisor for Percision, came by to provide me with a price on new air conditioner with ultra violet for my father's house. Felt the price was fair and reasonable so took the deal. Mike is friendly and professional and takes the time to answer any questions you have about the service and/or the product.

Today Josh and Keith are here installing the new unit. They were here right on time and went straight to work after introducing themselves. They have ensured that any trash from the install has been cleaned up. They were friendly and got the work done

in good time.

Had precision air and heating do a estimate today and couldn't of had a nicer more polite service guy.

Will for sure use precision again!

Thanks for sending manny he was great!

We've used Precision Air and Heating off and on since early 2000's when they were Precision Quality Services. More recently, we called to get a quote for a compressor on a unit that was 15 years old. The unit was also leaking oil and coils were dirty, so it was recommended that the unit be replaced. Since we have a two-story and two units, we requested a quote to replace both at the same time. Mike spent time inspecting our units and furnace and was very patient answering my questions and explaining how everything works and how the replacement process would transpire. The following Monday morning the installation crew of Jose, Mario, Guy and Eric arrived to do the work. Jose explained how the job would be divided between the crew and warned about their having to come in and out frequently during the process. My miniature schnauzer made sure to "announce" them each time they opened the front door, but thankfully, she eventually settled in. The crew laid down protective covering over the entire work area and cleaned up nicely at the end of the day. They were all friendly and polite and worked diligently to get the job done. I would recommend Precision for all your AC needs. They are knowledgable and professional.

Louis came out and fixed our AC unit in record time. He was very nice and told us what happened.