Precision Air & Heating, Inc.

Manny did a good job inspecting my system. The video that he took during the inspection made it easy to understand the problems. He also did a good job explaining my options.

Our technician Manny was very courteous and knowledgeable. He was able to answer all of our many questions.

Manny was very good at explaining what was necessary to get the maximum out of our a/c unit

Manny did a great job in inspecting our ac. Made sure everything was working fine for the summer.

Daniel M[redacted] was a welcome repeat serviceman from Precision Air. He fixed a leaky faucet and replaced an Anode Rod in our water heater, extending its life by as much as three years. He remembered us from a previous engagement and made his visit a pleasant and productive experience. We welcome his assistance in the future.

Manny informative. Showed up on time as scheduled.

I had Precision Air & Heating conduct an AC tune-up, and I was very happy with the results. The tech Aaron was very helpful and I would recommend this company to my friends.

9/25/15

I called early morning and related the problem I was having with our water softener. The girl at the desk said she could send Daniel out for the problem. Daniel was here in a short time. I explained the problem and let him go to work. within 10 minutes he had the problem resolved. He also found a leak and after I o.k.ed the repair he left to get the proper replacement part, returned and made the repair in 5 minutes. Daniel was the original installer of our unit and knew the product inside and out,. answering all of my questions to my satisfaction.

We Have been customers of Precision Air and Heating since 2009. There service is excellent. My service Tech. name is Manny V[redacted], he was excellent today. Hard working, Honest, Trusting and has a great Attitude. Thanks for doing an Excellent Job!

I would recommend Precision Air and Heating to everyone in Phoenix area or where ever they are located. 10 out of 10! Thanks again Manny V[redacted] and Precision Air & Heating.

Sincerely,

They were able to come out same day. The technician, Daniel M, was courteous and professional. He worked quickly and did a quality job. I would gladly recommend them in the future.

We were having problems after having insulation put in. Our air condition wasn't cooling our house so we called and had Manny come out. We explained to Manny what was going on. He said he would take a look and he found the problem and fixed it. He explained what he did and let us know if we had any problems to let him know. All in all it was good experience.

A plumbing job well done by Cameron this morning.

We were first contacted by Mrs. [redacted] on 5/30/2014 to access her home Heating, Ventilation and Air Conditioning concerns. The concerns of her call related to a 1925 built home with a 2007 Trane unit not meeting her air flow expectations on the east side only. We were informed this property had a...

recent room addition and this was the first Arizona Summer in the home. Mrs. [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the home. The homeowner stated the unit was working and  cooling properly and currently reading and indoor temperature of 79 degrees. We have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older home. Adding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiency. The homeowner made that decision that she would like information on this as well. Our Field Supervisor, [redacted], contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home. The homeowner declined our recommendation on adding a return air duct for $1500 as well as insulation to achieve proper R-valves. The composite vents were installed at the horne on 06/03/2014. We have attached sale invoice H2054, installation invoice 296808 and the receipt of payment in full for your convenience.

We  received  a  phone  call  from  the  homeowner  on  06/12/2014  stating  the  home was  still. not meeting their  air flow  expectations  on the  east side of  the  home.   An appointment  was  set for 6/13/2014 where we discovered  the home contained  a  layer of debris in the  duct work  and was in need of a duct  modification.   We also discovered  the  homeowner was  running the unit during construction  in the  home. With  these findings,  our technician  recommended  a  duct cleaning  in addition   to   adding    a   second    return   air   duct. Again, the    homeowner    declined    our  . recommendations. We  have  attached  invoice [redacted]  for  your  convenience   in  addition  to  a photo  of  the  documented   "dirty  ducts". Our  technician  also  took   photos  and  advised  the homeowner  of dirty evaporative  and  condenser  coils  (these photos have also  been provided for convenience). As a no charge courtesy, our technician cleaned the evaporative coil for the customer. 

 

We received a phone call from the homeowner on 06/18/2014 at 10:42a.m. stating they are still not seeing any improvements in their air flow expectations. An appointment was set for our Installation Manager, [redacted], on 06/19/2014. On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct work. We again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the system. The homeowner accepted the work advised by [redacted]. We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience.

We received a phone call from the homeowner on 07/02/2014 stating they are still not seeing any improvements in their air flow expectations. Upon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- 22 unit. The homeowner declined the TXV repair. During this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeowner. We have attached invoice [redacted] for your convenience. 

We left a message for the homeowner on 07/23/2014 to see if the homeowner still needed services but to date, have received no return response.

The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature. From inception and during the entire course of work in her home her unit was operating and maintaining temperature.  We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issue. The latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the home. It is impossible to pinpoint when the TXV started to fail.

In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlement. Our company addressed all of the homeowner's concerns related to air flow. The homeowner continuously declined our recommendations. We do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the home. It is guaranteed that our work performed emphatically improved her air flow. The now partial TXV problem may be where the homeowner is confused. The fact that the unit isn't properly cooling now seems to be the issue, not the airflow. In addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeowner. The request for refund for work completed is not warranted.

We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records.

Precision Air & Heating, Inc., respectfully responds to the above referenced complaint filed by [redacted].

The homeowner called Precision Air & Heating, Inc. and asked for a quote. Our worker went to her house, gave the quote and received a check for one-half the price...

($7514.27) for the contract. The contract was approved and signed on August 22nd. The homeowner set up an installation date arid we proceeded with the contract. On August 27, 2014 the homeowner emailed a notice for a full refund of her deposit for cancellation of her unit installation.. Subsequent emails from the homeowner also cite various federal statutes related to cancellation and the email dated August 28th at 4:28pm clearly states a cancellation of contract.

The homeowner's complaint involves non-related, contractor (s) quote(s) for demo work and roof patching. This has no involvement with the proposal agreed upon and sighed on 08/22/2014. Precision Air & Heating, Inc. did not contract for this additional work; the homeowner did.

Lastly, the  homeowner  indicated by her initials on our proposal that she understood there would be a 20% non-refundable amount for all scheduled work. This amount is a representation of necessary custom materials ordered in relation this specific contract and additional expenses incurred for her installation. 

The complaint of our business being deceptive in our practice is completely off base. [redacted] as well as [redacted] is not applicable.

Ultimately, this complaint is of a financial matter which is outside of the scope of the Revdex.com. We ask that this complaint be dropped immediately and abolished from the consumer and contractor records. 

Sincerely, 

Manny was knowledgable and showed us the benefit of getting the surge protection.

Thank to precision for all the great service manny also

I was having a little problem with my thermostat that Precision Air & Heating installed. A serviceman came out and I couldn't make him understand why I thought my thermostat wasn't working properly. Even as this serviceman was trying to be nice, he irritated me to the point where I asked him to leave. I called the office, talked to the CEO and he scheduled another serviceman (Mike S[redacted]) to come to my home to replace my thermostat. Mike came out; was very nice and he replaced my new thermostat and explained the whole thing to me. I asked questions and he was very patient. He was very pleasant and I was very happy with him. We had a good time with him and I would love to have him come back to do my maintenance when needed.

Precision Air & Heating was fast and efficient from start to finish. From the moment Claude, the field rep came out to address our issue, to the installation of a new a/c unit by tech's Marco and Tony, the entire process was professional and efficient.

Nick and Mike came out check on my unit which was originally purchased from Precision. Nick noticed several things that have not been mentioned to me in the past. I thought he's input was every good and I'll be talking with my husband tonight over all this.

I had both my Air Conditioning/Heater and Hot Water Heater break down in the same week. I eventually chose the company Precision Air & Heating,Inc. I had a great experience with the the technicians Aaron, Eric and Guy. They did a professional job and made sure I felt comfortable with the process and the results. I would recommend the company located at the Chandler location.