Precision Air & Heating, Inc.

Attached, please find our initial response to this complaint.

Today I had the technician Manny service my AC Unit. I was very pleased at how
Through in explaining what he needed to do, as well as answer all of my questions...and I had a lot of Questions. I will continue to use the service of Precision Air from here on out. Thank you Manny for understanding my position.
JoAnn F[redacted]

I also have had a very bad experience with Precision Air. I was out of town when my a/c unit stopped working, so I had to call someone to come look at it. Normally I will fix these sort of things myself, but I could not wait all week and have my wife live in a house with no a/c until I got back into town. The other reviews seemed pretty positive, so I hoped this company would provide good service. Very disappointed. The "tech" than came out, [redacted], told my wife that our a/c unit was basically shot and that we would need to invest in a new one. I talked to the tech on the phone, and had him just replace the compressor run capacitor, because he said the old one was bad and it would help keep the unit running until I got back home in a few days, but that the compressor was bad and won't last much longer. Completely wrong. When I got home, I checked the unit myself and the compressor was perfectly fine. Turns out the "tech" didn't even check the compressor, or didn't know how to properly check a compressor, I'm not sure which. So in they end, they charged me $200 to change one capacitor (which everybody knows is only a $20-$30 part), and which probably didn't even need to be changed in the first place, because it still wasn't running when I got home. I fixed the a/c unit myself in about 30 minutes, with only $17.50 in parts from the local hardware store. It's now purring like a kitten again. My unit is shot, and I need to spend $5000 on a new one? Not even close. I thought these "techs" were suppose to have some kind of certification or training, but apparently they still don't know the first thing about a/c units and are just trying to make a sale. Very sad.

Precision Air and Heating serviced our HVAC system on Dec. 17, 2015. Armando was the technician and he was extremely comprehensive in explaining the problems and how to resolve them. He was friendly and courteous and and provided great customer service. I was very pleased with our service.

James Shelton was the technician that came to service my air conditioner. Right from the start he was very professional but also had the personality that made it a pleasure to talk to him. He was also very knowledgeable about his job. He spent quite a bit of time at my house going over everything and either providing service or advice about the particular issue. The next time I need my air conditioner serviced it would be a pleasure to have James be the technician. In my opinion he is definitely an asset to your company.

The young man who helped us today with an AC tuneup, Armando, was beyond professional! He answered every single question we had without having to call someone for answers or looking up answers. He knew the company as well as an owner of a business would! When I answered the door, he was already wearing booties over his shoes; didn't even have to ask him to take off his shoes on our carpet. We are so glad we went with this company!

Manny came out and assess the situation promptly and in vivid detail I would like to give kudos to Manny for the professionalism and being cautious thank again manny

I had Precision Air & Heating come out to my home for an A/C tune up. They were very professional. [redacted] did a fantastic job and notified me about a couple things that could cause problems if not repaired.
Because of my overall experience with Precision Air and Heating has become my go to company for my A/C. I would definitely recommend them to family and friends.

Fast and efficient service.

I received timely and honest evaluation from Precision Air (and, specifically, technician Aaron A[redacted]) and was charged a fair price for the repair work rendered. I would happily recommend Precision Air to friends, neighbors and Revdex.com readers.

Amazing service from Manny V[redacted] and the team at Precision Air and Heating. This company truly cares for its customers. They work with you and they make sure they give you all the options to make the right choice for your home and budget.

Very thorough, professional and honest. Will continue to do business with them and HIGHLY recommend them above all other companies in the biz.

This past week I had two technicians out for air-conditioning and plumbing; Ryan with the plumbing and Armando for the air-conditioning. They both were professional and did an excellent job of explaining a couple of problems I was having and solving them. I would highly recommend Precision and both of the technicians.

I first called Precision about my heater and they came out to check on the system to find that my igniter switch had blown. They fixed it right away and I was back in business. However, as the week went on, I still hear a small noise and wasn't sure the system was working properly. I called and they promptly sent someone back out at again. Aaron A. was the service repairman who checked everything out again and found a very slight problem with the wiring. He fixed it at no additionally charge and gave me some good advice about the filters I was using. Overall, I was very happy with the service I received by this company.

Precision Air & Heating came to my house promptly and did an inspection of my AC unit. Manny(technician) was professional throughout the process.

Professional, quality service at a reasonable price. Garrett was very thorough and incredibly helpful.

Precision's team of Jeff, Davin, Guy, and Eric did an excellent job installing our new AC system. They installed two new AC units outside and two new furnaces in the attic along with new returns in the house. They did a tremendous job. They were on time, friendly, courteous and knowledgeable. They cleaned up after they were finished and they made sure all the deliverables were installed, tested, and working properly as promised. We are very pleased with the work performed by Precision Air & Heating.

[redacted]. AC unit quit working, technician Chris was able to remove a bug that got smashed between the contactor points today and got us back online. Thank you for getting us going again

We went with this company to actually get a good quality AC tune up. We were not let down. We had a technician named Armando who was polite and great at his job. He shampooed, conditioned, and body washed our AC's--haha!! (Just a joke he told us!) We ended up talking to a salesman he worked with named Mike. Mike gave us a fair, and reasonable quote for two new ACs. We could not be happier with the service. So many other places have talked to us, and we felt each of them were rip offs. This is the first place we have trusted, and actually made the big purchase!

I want to compliment a technician, named Manny, who works for Precision Air and Heating on his professionalism and prompt and efficient service call he completed on our a/c system on June 9, 2016. Great Job Manny and thanks again!

Thanks to precision air for giving me the deal of a life time also thanks to manny would strongly reccommed this company too anyone needing any havoc needs