Precision Air & Heating, Inc.

Manny was great .... Precision has awesome service alway on time and punctual

Review: Last summer we had Precision come out for regular maintenance on our air conditioners. We have used them prior to this without issue. Last year the tech that came out suggested a 3 yr " SERVICE/ MAINTENANCE agreement would be beneficial to us as valued customers. This way all of our service needs and maintenance would be covered at no cost. If a major issue was found it would be discounted at 20% with this plan. Our house is 6 years old now - not that old - but we agreed and the price was $ 742.50.

Fast forward to this spring. We had our kitchen remodeled a little and the builders unplugged the air handler in our garage at that time. On May 20th we attempted to turn on the air and nothing happened. We called precision - they came out the next day - charged me $75 for the call and found the unit unplugged - that was all. I paid - no problem. I then scheduled for my " special service and maintenance " check up. The following week a tech showed up and told me that my cost was $480.00 to clean the condenser coils, drain and clear condensor, and place safety switches in units to prevent flooding. Now, why did I pay $742.00 for service when the ON HOLD message on their phone system states that they :offer tune up and annual maintenance for $159 that includes cleaning coil, adding Freon up to 1 lb , cleaning elec compressor condenser , placing a permanent washable filter guaranteed for 6 mos .? Paying $160 / year X 3 years = $480 ~~~ WHY WOULD YOU PAY $ 742 for less service than that?

I have called - on 6-19-14 I spoke with "[redacted]" who told me I needed to speak with the owner/ manager - [redacted]. I left a voicemail for her that day.

Never hearing back , I called again on 6-25-14 and actually spoke to [redacted] , who told me that she would need to run my request of a refund on this false advertised sold by their tech the summer before, by her " owners" who only frequented the office a few times a month. Why she couldn't call or email them ???????

of course - I never heard back. On 7-23-14 I called asking for [redacted] - they asked my name then came back on the line to tell me she was "just going in to a meeting". I again left a voicemail without the courtesy of a return call.

Now I am an educated person with a higher degree - it isn't rocket science to figure out they are just plain ignoring me. I am now asking for your help in having my $742.50 returned to me as the service I paid for was falsely advertised and is not all what they "sold " last August 29, 2013.. I have receipts and documentation available upon request if needed.Desired Settlement: I would like a check for $742.50 mailed to me as soon as this issue is resolved.

Business

Response:

Precision Air & Heating, Inc. respectfully responds to the above reference complaint for [redacted].

Mrs. [redacted]' complaint is found to be erroneous in nature. She has a mis-conception between what is considered a "Complete AC Tune-Up" versus an Agreement with our company. Her reference to the "ON HOLD" message is additionally false. We have provided a copy of our ON HOLD message recording for your convenience.

Secondly, she has reached out to our company twice since August 2013 for AC service/diagnostic related issues, not preventative maintenance. Both times she has received the benefits of being an Agreement Holder which include discounted services and free service/diagnostic calls in addition to us correcting her issues. The last time our company has serviced Mrs. [redacted] was on 05/21/2014. This visit was to perform her annual agreement visit as per her contract. She was not charged or this visit.

In summary, Precision Air & Heating, Inc. has not falsified any advertisement as Mrs. [redacted] states. Additionally, Precision Air & Heating, Inc. has fulfilled all terms and conditions of Mrs. [redacted] agreement.

We deny the desired settlement Mrs. [redacted] seeks and request immediate dismissal of this complaint as it's of a financial matter outside the scope of the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is unfortunate that this company has decided to be dishonest. The "on hold" message was directly taken from the one of the many times I was on hold waiting for [redacted]. It was EXACTLY what they were advertising. Additionally - On May 15th 2014 as I previously stated - the ONLY thing that was done by Precision in response to my call was to determine why my air would not turn on. [redacted] determined that the air handler was left unplugged by our construction team. [redacted] plugged it in AND I PAID A $75.00 service call without hesitation check # [redacted]. ( is that something that was supposed to be covered by my "contract"?)

Our main ISUUE at hand is the following appointment approximately 2 weeks later that should have been the maintenance that I had previously paid for in their " service and maintenance contract".

On May 21, 2014 when [redacted] arrived and inspected my 2 units I was told ( all of the previously listed issues in original complaint ) that my units needed $1055.00 of service / maintenance. They were not broken and they were not NOT running or cooling. They needed yearly cleaning and Freon update etc. ( an optional smart switch for flooding was $408 of this quote). WHAT DID I PAY $742.00? for ??? that is my question ????? All they can say is 20% off some product you may need, no fee for service calls - HOWEVER I did get charged and I did pay. This is not right and I am a post graduate educated person and I will not be taken advantage of. If I need to pursue this further - I will. I would ask for your assistance in doing so.

Regards,

Business

Response:

8/29/2013 - We were contacted by the homeowner for a diagnostic call. At the time of service, the customer opted to purchase an agreement on two (2) units over a three (3) year period for the amount of $742.50. On this date, the customer also received the benefits of the agreement. The homeowner received a "no charge" service call and discounts for services provided. We have provided invoice [redacted] for you in addition to the terms & conditions of the agreement.

05/15/2014 - We were contacted by the homeowner for a diagnostic call. The homeowner was not charged for a service call. The homeowner was charged a discounted rate for getting the unit operational. We have provided invoice [redacted] for your.

05/21/2014 - We provided annual maintenance under the customer's; contract to inspect two (2) systems in accordance with the agreement holder terms and conditions. We have provided the terms & conditions for you in addition to our invoice [redacted]. this is the homeowner's maih issue in this complaint. This visit represents (1) of her annual maintenance inspections previously paid for under invoice [redacted].

06/19/2014 The homeowner contacted our office to see what is covered by her agreement. We informed her of the benefits of being an agreement holder. The homeowner then requested cancellation of her agreement. She was under the impression the complete tune-up was included as her annual inspection. We informed the customer an inspection and a tune-up are two separate things. She stated her agreement does not cover maintenance and stated we had "false advertising". We have already provided the Revdex.com with our "on Hold" message which the homeowner references.

Again, we spoke with the homeowner and clarified the difference between a tune-up and an inspection and addressed the request to cancel the agreement. The homeowner's request to cancel the agreement was not honored as the homeowner had already received over $600 in benefits of holding an agreement which included free service calls, inclusions and discounted pricing.

To answer the homeowner's additional qusetions in this complaint, the charge of the $742.50 referenced was for the purchase of the Agreement on two (2) AC systems. Secondly, the homeowner was NOT charged for a service call. Clearly, our invoice [redacted] shows the homeowner was NOT charged a fee.

Lastly, the homeowner's complaint now turns from an Advertising complaint to one of a financial nature. Both of these claims are clearly erroneous and the documentation and recordings are evident of such,

Dishonest, Precision Air & Heating, Inc. is not. We hope this post-graduate will take a second look at the facts and come to a clear reality that we have provided and followed through with what was advertised, communicated and documented to her. We have already tried to communicate with the homeowner but her perception is still clouded.

It is my hopes that Precision Air & Heating, Inc. does not have to spend a third time addressing a complaint of this nature.

Sincerely,

Owner

Everything happened quickly. We called late last evening and was called 1st thing in the morning and here in 30 min. Manny is very profesional and explained things completely. I would recommend this company.

Wow! What an awesome job Precision Air did for me and my family! From the fast response time sending out the first tech (James) and the great job he did evaluating our problem, to the fast visit from Claude to handle the sale, then the quick set up and installation by Guy and Eric when we decided to replace the unit that failed, they took great care of us. We heard from the office every time before the guys came out, so it was easy to schedule our time around their work. Each time someone came to our home they were professional and efficient. They made me and my kids feel at ease immediately, and we could tell right away we had picked the right company. We did get other quotes and looked at other systems, but no one beat their price or integrity. My husband is an engineer, and he can tell when equipment is installed correctly by pros, and Guy and Eric did a great job. I would recommend Precision Air for any HVAC or plumbing job, and I will be calling them again without hesitation if we loose another A/C unit. Thanks Erik for running a great company that truly does have integrity!

Just recently had my air conditioner go out it was 92° in my home called Precision Air they came out with it in a timely manner Manny was a technician that came out to my home he quickly assess the situation and found the problem within minutes he had my air conditioner up and cooling and help me go to the paperwork process for my home warranty thank you once again Manny and Precision Air y'all have went past my expectations

Precision was on time, friendly, and as a return customer, I was pleased with the honesty of their service Paul did a quote for energy conservation for adding insulation and the quote was less than the anticipated price. Erin Ocock

Aaron was very helpful and found a solution to a leaking air condition that other companies had just been band aiding for years.

I have been a customer of Precision for a few years now and have nothing but positive experiences with the technicians and the service performed.

My last experiece was this past Monday for the repair of a broken water control valve under the bathroom sink. Daniel did, as expected, a fine job in the repair and the evaluation of potential problems with other older madel shut off valves.

Thank you Daniel and Precision for the fine service.

Bob S

Have always used them for air conditioning issues, but this time I had a backed-up sink. They were prompt, courteous, and very reasonably priced. Would not hesitate to use them again.

I had my yearly inspection done by Precision Air. They replaced my air conditioner a couple of years ago and am always happy with their service. Recently replaced my water heater with them too. Curt is my technician and is very knowledgeable. I am planning on the air duct cleaning with him for my next appointment. Thank you Precision and Curt! [redacted]

Excellent care! Jacob was fantastic, he explained everything in such a way that I could highly recommend Precision!!!

Codey was prompt and very efficient. Thank you for our AC tune up. We are now ready for those hot Arizona summers.

Manny is awesome! He was polite, professional and efficient. You should keep this fellow happy, because he is a real company man.

We have used Precision the last 4 years for AC & heating help and they always send the best technicians. Our tech on April 19, 2016, was Sam Waltrip and he was thorough, knowledgeable and polite. Very, very satisfied.

Very professional. James S[redacted] and Mike C[redacted] both were great representatives for the company. They were both very informed and provided outstanding customer service.

Our compliments to Precision for their professionalism,honestly,and dependability. Especially for their technicsion Arron !!

I called for service on the morning of 5/12[redacted]. Precision air and heating sent Garrett to my home the same day and he found & fixed my problem. He was very thorough and explained everything. I am extremely happy with this technician. I am glad to be a PMA member with this company.

Louis came out and fixed our AC unit in record time. He was very nice and told us what happened.

Technician manny was very professional and knowledgeable. He was quick and friendly. Precision air stands behind their work. They have always helped anytime my unit has needed service or repair.

Today Louis came to house to get my AC back up and running. He was extremely professional and educated me on what was wrong along the way. It was nice to have someone servicing your AC like he was servicing his own.