Precision Air & Heating, Inc.

Manny did an excellent job and was very courteous.

I just had Garrett come out and service my unit. He was super very detailed and explained everything to me in plain english. I really appreciated the time he took review my A/C and give me all of my available options. He was super friendly and courteous.

Since my A/C has been having trouble for the last few years I knew it might be time to replace it. He offered to have one of the field supervisors stop by to give me a few quotes on new units. The supervisor, Claude, was also really friendly and didn't push like most sales people.

I would recommend this company for anyone looking for an honest assessment of their heating and cooling situation.

Review: Entered into a contract with Precision Heating & Air conditioning on 8/22/14. In good faith half of the money was put down in check for$7,514.27.Precision representative "[redacted]" felt the demo would be around $500 to include tape and texturing and spray foam roof to be a max of $500 aswell. "[redacted]" was going to collect estimates for demoliton and roof patching this was verbaly agreed to on 8/22/14. 8/28/14 is the installation date. I had to call and ask for "[redacted]" the representative on 8/27/14 for the "estimate. [redacted] after recieving estimates would in turn call me and let me know. Having not heard back from him I called him on 8/27/14 "the day before the install", His words to me were we are already for tomorrow.. I asked how much did the estimate from your crew "[redacted]" come in at? It came back at $1,400. just about double of what he had earlier stated. Also, the roof to came in higher at $1,440. I asked to post pone the work due to the outrageous estimates. And nothing in writing. Please see a copy of the email that I sent to [redacted]:

Hi [redacted],

I just wanted to follow up with you via email. The installation of the air-conditioning units is on until further notice. The estimates for demo and foaming in, is just incredible! I am disappointed that I had to call to inquire about the estimate from your demo team. The presumption to just move forward without complete costs is not only bold, but completely inaccurate.

Thank-you,

I did state to [redacted] that I felt they were jerking me around on fees. I requested a refund, but was told no that I had to pay for "metal"work. Then it turned out that I had to pay 20% of the total cost of 14,206.00. Which is around $280. This is completely unfair as I had communicated with [redacted] that I needed complete costs. I never recieved a written estimate regarding the demo and roof patching. Either I pay nearly $3000 more incosts or I am penalized $280 failure to do so.Desired Settlement: Full in the amount of 7514.27 which is the dposit I put down with good faith.

Business

Response:

Precision Air & Heating, Inc., respectfully responds to the above referenced complaint filed by [redacted].

The homeowner called Precision Air & Heating, Inc. and asked for a quote. Our worker went to her house, gave the quote and received a check for one-half the price ($7514.27) for the contract. The contract was approved and signed on August 22nd. The homeowner set up an installation date arid we proceeded with the contract. On August 27, 2014 the homeowner emailed a notice for a full refund of her deposit for cancellation of her unit installation.. Subsequent emails from the homeowner also cite various federal statutes related to cancellation and the email dated August 28th at 4:28pm clearly states a cancellation of contract.

The homeowner's complaint involves non-related, contractor (s) quote(s) for demo work and roof patching. This has no involvement with the proposal agreed upon and sighed on 08/22/2014. Precision Air & Heating, Inc. did not contract for this additional work; the homeowner did.

Lastly, the homeowner indicated by her initials on our proposal that she understood there would be a 20% non-refundable amount for all scheduled work. This amount is a representation of necessary custom materials ordered in relation this specific contract and additional expenses incurred for her installation.

Excellent service. Our AC unit went out on Saturday Evening after 6:30 within an hour our Technician KC was up in the attic.

Precision Air and heating came out to do a routine checkup on the ac unit where I live and GARRETT did an awesome job! He even helped change the air filter which was very kind of him. He was very knowledgeable and even pointed out a few things with the water heater that will save money energy wise. I highly recommend Garrett and Precision Air!

It's middle of August in Arizona and you wake up in a pool of sweat because your A/C has stopped working. PANIC, who will help us and fast. I called Precision Air and Heating at 6:30am and they had Aaron A. working on our unit by 8:00am. By 9:00am we were enjoying our working A/C. Thank you Aaron A. and Precision Air for helping us so quickly. I would highly recommend them to anyone.

Fast and reliable service always a good experience thanks again manny for bring on time !!!!!!!!

AC died around noon on a Friday. Called 4 businesses and none could come out that day except Precision Air and Heating. Scheduled an appointment for between 5 and 9. Aaron A was at the house toward the early part of the 4 hour window (around 5ish pm). He diagnosed the problem within 10 minutes of being on property (worn out capacitor) and had it fixed within 20 minutes of arriving on property (even with me pestering him with questions the whole time while he was working). I actually felt it took longer for him to write up the work order then to get the AC running. I was somewhat surprised on the cost of a capacitor (close to 3x what I would have guessed) but I guess that is the price for living in the Phoenix area during the summer.

Nick is very profesional and an expert on his trade. Heis an asset to Precision Air & Heating. It is always nice to get a service with him.

I had a an air- conditioner annual check-up on 10/06/2015. The technician, Manny, was very personable, capable, and he discussed the procedure for cleaning the coils in detail. I would not hesitate to recommend Manny.

I am very well pleased with your service representative. Manny he did a good job representing precision and himself well and explained everything well to me what he had to do it what do I need to have done I appreciate your help and taking care of my home and save money every way possible thanks again to manny and the precision team

Precision Air and Heating serviced our HVAC system on Dec. 17, 2015. Armando was the technician and he was extremely comprehensive in explaining the problems and how to resolve them. He was friendly and courteous and and provided great customer service. I was very pleased with our service.

Sam was great. Very thorough and knowledgeable. Took all the time I needed to answer all my questions. Made some good suggestions for upgrades I need to make in the near future. We were impressed by his professionalism and the excellent service he provided. If all the service techs are as competent as Sam, that would be great. Precision as a top notch employee in Sam Wiltrip. Sincerely, Scott Dais, Gilbert, Az.

Paul from Precision Air & Heating came out to tune our our AC unit. He was very helpful and went over all of my options. He listened to my concerns and answered my questions. I was very pleased with the visit and I would definitely call Precision Air & Heating again.

I've used Precision Air for years because of their professionalism, courtesy, and promptness. From scheduling visits, to conferring with the workman, to viewing pictures of my unit, to ease of payment--every step was smooth and timely. I gladly signed on for another 3-year service and maintenance contract for peace of mind. I know Precision Air will continue to take care of me! Thanks, [redacted]

As always we are happy with the service from Precision Air and Heating. We called 2 days ago and they called back right away to schedule an appointment. Our technician [redacted] arrived right on time and was helpful and courteous during the entire visit. He answered all of my questions and didn't mind me looking over his shoulder as he worked. I've always liked Precision Air because of their honesty and being straightforward. Letting you watch what they do means they have nothing to hide! Happy customer here!

this was my first experience with precision air my air conditioner was reading 85° at the thermostat so I thought I'd give Percision a call within minutes Manny was at my front door he diagnosed system within minutes he was very knolagable respectful and honest about pricing ...... I'm glad I made the precision decision !!!!!!!!!!!!!!!

I had a young man named Cameron from Precision Air come to my home to check my air conditioning unit. Cameron was very professional and personable. He did a thorough job of checking my air conditioner.

On November 30, 2015, Precision Air and Heating technicians, Garrett and his helper reviewed my air and heating system and made arrangements for duct cleaning on December 2, 2015. Both men were knowledgeable, pleasant, neat and respectful.
On December 2, 2015 two Precision Air and Heating technicians, Aaron and Francisco arrived on time and volunteered to put on plastic shoe covers when I mentioned that my carpets had recently been cleaned. I really appreciated this. They proceeded with the job of cleaning all the ducts in my house, using great care with their ladders and equipment. Again, these men were also knowledgeable about their work, very pleasant, neat and respectful.
I would be happy to recommend this company to anyone.

Very good service with Manny today. I feel confident in decisions made for upkeep and maintenance of my units.