Redline Steel

Order no. XXXXXX. The product was never received and they will not answer my calls or emails.
Purchased 11/24/2017. They immediately charged my credit card. The order # is XXXXXX monogrammed antler plaque. They sent an email to me on 12/22 apologizing for not being able to deliver my item and said they would give me 50% off on my next order. There was no mention of when I would receive the ordered item. I have emailed several times and they do not respond. They will not accept phone calls. I'm beginning to think this was all a scam.
Please resolve this complaint if possible. I ordered from Redline Steel because it is a veterans company. Very disappointing that they advertise as a veterans company and they give such terrible customer service.

I ordered a product from Redline Steel on 11/22/17 with the promise online that it would "arrive prior to Christmas". It is now 1/5/18 and I still have not received my order. I have tried calling, e-mailing and sending messages on FB Messenger. I have never received a response other than an auto-generated reply on FB. I was charged for the product the day after the order so I feel like I have been scammed by this company. Redline Steel's complete lack of customer service is appalling. I would not recommend them to anyone.

Delivery not received
I placed an order on November 19th. Was advertised guaranteed delivered by Christmas they charged my credit card right away. I have tried several times to contact them & have not received a response. It is January 4th & not contact from company saying it has been shipped.

Order items in November but haven't received items nor will they respond to my emails.
Three monogrammed antler medium 24 inch $90 each

Cannot contact them by phone or email. The telephone says they are not receiving anymore call, the cell says mailbox is full, and they ignore emails
I just want to cancel my order, I have been attempting this since I ordered.

I understand that the company is overwhelmed BUT to not answer your phone, to not answer multiple emails, and to not reply to Facebook messages is NOT OK. If you stand by your company, you will face the wrath and anger of your customers. You should not take orders that you can not fulfill. You got in over your hand and now face the music. Disgraceful. I can't even cancel my order and get my money back because you do not answer your phone. zero stars if I could do it.

I placed an order for 2 items for Christmas gifts. I did receive them. One thing I ordered, the deer desk sitter, came flat which is how it was supposed to. However, there are to be marks where it can be bent to sit upright. There are no marks. I am not going to try to bend it and ruin it. I have sent 3 emails, several days apart, no reply. I called before Christmas with the recording saying they are not accepting any phone calls. Called again today with the same response. All I want to know is where these supposed marks are on the item. As far as I can see this piece does not have them. Very disappointed in the customer service and will not order again. I was happy with the monogram antler, however. It's a shame that the customer service sector slaps the customers in the face.

Placed an order Nov 15th many e-mails and phone calls no response. Are they really veterans.
Ordered Nov 15 1- Distress battle flag $149.00
@- Eagle small black $27.95 free shipping total $176.95. This was placed on my credit card. E-mails and phone calls place no response from either are they still in business and are they really veterans.

I ordered previously from Redline Steel but I never got notified it was mailed. Recipients were delighted. I then ordered a Christmas gift on November 15 and have not heard from anyone. Each time I did try to contact them I got a robo message. They do not seem to be computer literate. I was hoping to be able to help veterans get a great business going. I am very disappointed.

1/2/2018 - Redline Steel is the BEST! I placed an order for a Christmas gift a little late and thought it might not arrive before Christmas. The product arrived in time to be gifted on Christmas Eve. Beautiful work of art by by a veteran owned American company! Thank you so much, Redline Steel!

Unsatisfied with the quality of the product purchased, poor craftsmanship. Unable to get in contact with company.
I purchased Monogram - Circle Medium - 24" / Black on Oct. 29th, was received Dec. 14th. Upon opening the item, I noticed multiple spots where the item was poorly cut. Either it slipped through quality control or was disregarded. Either way I am very unhappy with the quality and craftsmanship of the product, especially at the cost of $100. I have sent 2 emails to customer service, 1 email to the owner, and called 3 times (which no voicemail was allowed to be left). I was at first simply looking for an explanation from the company and potential offer from them. At this point though based on my extreme efforts and patience to contact the company to resolve, I am now seeking full reimbursement for my purchase. My
ORDER #XXXXXX, I paid with a credit card that is still active and able to receive a refund. If allowed I will provide pictures, although I have sent them through email in my emails to customer service which got no response.

False advertising. Redline Steel,LLC Guaranteed delivery and did not comply.
As others have written, I have the same story. Order placed on November 12, 2017 with a Guarantee delivery date of 12.24.17.(our Christmas Deadline for guaranteed delivery prior to Christmas is November 24th (this Friday).
No customer service response to their online submission form, just an automatic canned response from- Sean STAFF. Getting through by phone...Not a chance.
Shame on Redline Steel. To good to be true

On November 18th I ordered 2 items from Redline Steel as Christmas gifts. Today is Jan 1st, and my order still has not arrived.
I received an order confirmation and payment was made right away. Status continues to be "preparing for shipment". I have tried to contact the company via e-mail, with no reply, and by phone, with no option to speak to someone.
I am so disapointed with this company. I do not recommend placing an order with them.

I ordered 3 items but don't recall when I ordered but they did arrive before christmas. There was a card in the package for 20% discount for my next purchase. Can't complain but I did not order a large item or a specialized item. I purchased from them to support veterans.

Facebook Scam?
I am past giving this "veteran owned" company the benefit of the doubt. Like many others I saw the Facebook ad and placed an order November 15th well within the time allowed for Christmas delivery. My credit card was charged immediately upon ordering for one item $104.00. I waited 4 weeks before I tried e-mailing, and sending messages on Facebook. Like others I too only received robot messages and am unable to get a real response from this company. It is now December 28th and nothing..no response to any of my messages and deleting negative responses on Facebook posts and blocking people seems childish and tells me this "business" is in deep trouble. Too many people saying the same thing and all we asked for was a response from the owner . If you have time to delete responses why not just address the delivery issues? I keep reading where people had hope and wanted to believe in this veteran but we all feel like we were scammed. A business that doesn't answer the phone or e-mails or Facebook posts needs to be investigated. I had no Christmas gift to give and this whole experience has caused me sleepless nights.

Placed an order November 11th, 2017. Received NOTHING!

I placed an order with Redline Steel on November 11, 2017. Today is December 28th, 2017. I still do not have my order. I have emailed and called without a response. My order number is XXXXXX for $130.00. Paid with a credit card. Any help is appreciated. These were Christmas gifts.

I am so disappointed in this company. I ordered from them on Nov 16, 2017 (which was before their big Nov 24 marker for Christmas delivery) and understood to allow 4-6 weeks for delivery. It has been 6 weeks now and I have tried and tried numerous times to contact them to receive an update on my order with no response whatsoever. They directed me to a link to check on my order status and all it has ever stated is that my order was taken and that I would be receiving updates to my email for phone. I'm not sure that I will ever hear from them or receive my order. They have offered a discount on a future order in email they sent out to their customers about delays but I don't want a discount on a future order. I want to be assured that I will receive my order or get a refund.

I too have not received the items purchased from this company. I had no luck emailing or calling so I messaged through Facebook the week before Christmas and received this response:
I'd like to apologize on behalf of the company for your communication troubles thus far,
however, I'd be happy to assist and correspond with you via Facebook. I have your order
open and do see that this order is indeed well past our 6 week deadline that we publicly
advertise on our website and social media.
Therefore, I have gone ahead and noted the necessary information that my Shop Foreman
needs and will be speaking with him to make sure he is aware of the situation. Regardless
though, I do want to personally make sure this order is attended to properly and shipped
rather quickly. I look forward to getting this issue resolved as quickly as possible.
Thank you so much for remaining as patient and understanding as possible throughout the
delay! Once the item is shipped, you will receive a Shipping Confirmation Email which will
also contain your designated Tracking Information via either UPS or USPS.
With that said, I can assure you that this order will be shipped and delivered prior to
Christmas, as our Christmas Deadline for guaranteed delivery prior to Christmas is
November 24th. All orders placed after this date will be subject to delivery after Christmas.
Please let us know if you have any further questions or concerns. Thank you for your
understanding and we look forward to a quick delivery

As you can see it says that they assured me I will receive my items by Christmas which I did not. I messaged them again to find out when and if I will get the items PAID for and was told another 1-2 weeks. BUYER BEWARE!!!!

Phone voicemail is not set up. I ordered a tree of life in early November and did not receive it even though I was told it would get to me by Christmas since I met the Nov 24th deadline. still no response or update. I feel like I was taken.

Order placed 11-23, credit card charged. Numerous messages only 1 response 12-18 staying order will be expedited, now 12-27, have not received
Purchase date Nov 23. Credit card charged on that date for $79.00. I have messaged this company via FaceBook several times and only once, on Dec 18 did they respond saying they would expedite the order because the order was placed in time for Christmas delivery. Several messages have been sent Vince and no response other than the auto response. I have no order number. The only number on my Visa statement looks like a phone number XXX-XXXXXXXX AL