Redline Steel

Order placed 11-23, credit card charged. Numerous messages only 1 response 12-18 staying order will be expedited, now 12-27, have not received
Purchase date Nov 23. Credit card charged on that date for $79.00. I have messaged this company via FaceBook several times and only once, on Dec 18 did they respond saying they would expedite the order because the order was placed in time for Christmas delivery. Several messages have been sent Vince and no response other than the auto response. I have no order number. The only number on my Visa statement looks like a phone number XXX-XXXXXXXX AL

Placed an order, guaranteed delivery for Christmas. Did not arrive. Phone number invalid. No reply to online inquiry.
I placed an order in November. On 11/16/2017 my credit card was billed. Guaranteed delivery by Christmas. As of 12/26/2017, product not received. I sent an inquiry online prior to Christmas which was not acknowledged. I tried calling the phone number I found for Redline online -- number was invalid. I sent a message to them on Facebook... only received a generic response but no update as to when I could expect to receive my order. Very unprofessional. They advertise as a veteran owned company which plays on the heartstrings of many consumers. I'm very disappointed. At this point I cannot even cancel my order without a 15% restocking fee.

Order placed 11/3/17, credit card charged 11/6/17. Product has still not been delivered.
Ordered product on 11/3/17; credit card charged 11/6/17. Product has still not been delivered. Company website does say that some products may take 4-6 weeks to deliver (it's been more than 7 weeks). I've filed their online inquiry form 2-3 times with no response, and no one answers their 1-800 number. Their outgoing message says they can not answer calls. My opinion is that my credit card should not be charged until product enters the production process, or even until the product is ready to be shipped.

Place an order online 11/15/2017. Unable to reach by phone or email. Told I would have this order by Christmas. Have not received or heard from them.
Date ordered 11/15/17 ORDER #XXXXXX paid through pay pal amount of $190.00. After ordering owner *** sent an email thanking me for order. Tried to reply back to him about when to expect shipment. No answer back. Have not been able to reach them on the phone or through email. I have tried to send around 6 email only receive a standard form reply with no information. Unable to reach by phone you get a recording saying they aren't taking calls at this time. They have said if order before 11/24/17 you would receive order before Christmas.

Purchased on 10.7.17 via PayPal. No product received. No emails, no refund, nothing.
Purchased on 10.7.17 ORDER #XXXXXX for two Monogram Circles for $124.00 each. Have not received items. Have not received response to numerous emails. Have not received refund.

I have attempted to politely contact this company by email, by their online form, and by telephone regarding my order placed on 10/15/17. No response.
I just want to have communication from this company about my order placed on 10/15/17 (order #XXXXXX). I suspect that this company got overwhelmed with orders.....and I suspect that the quality of the product will be good when it arrives....but the consumer needs to be communicated with when you exceed the upper end of your projected shipment date. You have our money...and we are just asking for communication, that's all. Also, at Christmas, it is nice to know if something is going to arrive to be under the tree. Hire some people (who would probably appreciate the income) to make phone calls and respond to emails, even if you cannot get the product out in time.

Ordered an item from Redline Steel on 11/24/17. It was to be shipped and received prior to Christmas. They charged my credit card on date of order. I have not received the item. The company does not take phone calls, they do not respond to emails, and there is no update on my order when checked on the company website. I find there are many many other people with the same issue with this company when viewing them on Facebook.

I WANT TO CANCEL MY ORDER #XXXXXX AND I WANT MY MONEY REFUNDED.
I WANT TO CANCEL MY ORDER WITH THIS COMPANY. ORDER #XXXXXX. I PAID THROUGH PAYPAL, TRANSACTION #XXXXXXXXSCXXXXXW ON 11/14/17 FOR $69.00. IVE EMAILED THEM NUMEROUS TIMES OVER THE PAST SEVERAL WEEKS FOR MY ORDER STATUS AND TO HAVE THE ORDER CANCELLED. I EMAILED THEM AGAIN TODAY BUT I KNOW THAT I WILL NOT GET A RESPONSE SINCE I HAVEN'T FROM THE LAST 5 THAT I HAVE SENT THEM. THEY DO NOT RESPOND. WHEN I TRY TO CALL THEM, EVERY OPTION STATES THAT DUE TO HIGH CALL VOLUME, THEY CANNOT TAKE MY CALL AND SUGGEST ON GO ONLINE AND EMAIL CUSTOMER SUPPORT. MY MONEY HAS BEEN TAKEN OUT OF MY BANK ACCOUNT, MY PRODUCT HAS NOT SHIPPED AND NO ONE WILL RESPOND TO MY EMAILS. I THOUGHT THIS WAS A REPUTABLE COMPANY DUE TO THE FEEDBACK LEFT ON THEIR SITE BUT AM BEGINNING TO WONDER IF THEY ARE EVEN A LEGIT COMPANY. PLAIN AND SIMPLE, I WANT TO CANCEL MY ORDER AND I WANT MY MONEY RETURNED. AS THEIR WEBSITE PROMISED, IF I ORDERED BY 11/14, I WOULD HAVE IT BY CHRISTMAS. I DO NOT HAVE IT AND I NO LONGER WANT IT. I JUST WANT MY MONEY BACK. CAN YOU PLEASE HELP ME?

Order 10/21 w 4 wk lead time. Followed up early 12 was told mix-up & moved to top of line. CEO assured by Xmas & confirmed shipment to son in SC.
This company has turned off their phone number (due to high call volume) and removed the message option thru their Facebook page, the means I was initially communicating with their CEO. I have all their promises in writing. Sent an email request for status and received a tracking number. IT WILL ARRIVE 12/26 BUT TO ME HERE IN PHOENIX... after assurances it would arrive before Christmas and to SC. I WILL NOT PAY FOR THIS ITEM - DISPUTE OPENED IN PAYPAL.

No delivery of items ordered
I placed order #XXXXXX on 11/17 and got an email confirmation. Delivery was to be before Christmas per their Facebook and website advertising. I started following up by email on 12/12. No response. I posted a negative customer service post on their FB page and got a FB message apologizing and insuring I would get my items by Christmas. Never heard from them again despite my follow up messages. Posts on their FB page are deleted. A negative review posted to their page has been deleted. They list no phone number to contact them. They managed to charge my credit card but can't send me my items or respond to my requests for information about them.

Order 4 items for Christmas on November 21, 2017. Still have not received them nor have I gotten any response from multiple emails. I specifically ordered from them over a local vendor because he touted he was a veteran. Not only angry I haven't received my order but it makes my heart sad that he is conducting business this way after using the veteran status to beef up sales from people who hold soldiers in the utmost respect.
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I ordered a product in late September/Early November and clearly saw the shipping times at the top of the website. I also was notified shortly after my order was placed that they were under high demand and expected my item to be shipped towards the later end of the posted time frame. My item was shipped after 9 weeks (post at top of website in September said 6-8 weeks), however the item arrived in 2 days and was excellent quality and well worth the wait. All those complaining about not knowing the shipping time skipped reading the main page on their website. All those complaining about orders not arriving in time for Christmas should not order something that will take several weeks to process the order/create the product right before Christmas. FYI, Christmas 2018 is December 25th! Get ready!

I ordered an item from this company in early November as a Christmas gift. After reading the reviews, I was confident I wouldn't see it by Christmas. I contacted the owner to check on the progress and received an immediate response.....it was still being produced. Then in a few days I received an email saying it had been shipped and it arrived today....before Christmas!
The workmanship is outstanding and I am so pleased!

I previously wrote a negative review because I received my order but it was damaged and I could not call or get an email response from the company. But I am thrilled today because I received another plaque today and it is perfect. Thank you redline steel and Merry Christmas.

Chiming into the chorus of voices here who have received no word on their order status. I placed three separate orders as Christmas gifts ahead of the November 24 cutoff for guaranteed Christmas delivery. They've taken my money for all three, but have shipped only one (due AFTER Christmas). Still no word on the other two. I've tried calling and/or emailing, only to get a caned reply, and not even a helpful one at that. Fool be once ...

Unfortunately this company is either stupid or fraudulent. They have beautiful products but will NOT COMMUNICATE WITH THEIR CUSTOMERS after they take your money and your order. Fortunately I paid through PAYPAL and can get my money back.

I have read other reviews now and see that this is typical of this company.

Buyer Beware. Incompetent or crooked? And they claim to be Veterans. If so, they need to learn some business practices and ethics as well as communication skills.

Great company. Order seemed to be taking a while. Emailed CEO and he took care of issue right away. Extremely great, high quality product!

I placed an order for 2 items. I was charged and given a 4 to 6 week time frame for delivery. It is now the 6th week and I don't have my items.
I placed an order for two items on Nov. 9th 2017. I was charged the same day for both items. One charge for $36.00 and the other for $6.00. I was given a 4 to 6 week from order date time frame for delivery. After 4 weeks and still not receiving a tracking number I tried to contact the company. I sent multiple emails and tried to call the company. I didn't get a response from the company at all and the phone only directs you to extensions that don't work or that they are receiving a high call volume and to please email. I have yet to be able to get into contact with the company about my order or its whereabouts.

Ordered on Nov 7. Was charged for shipping on both orders. No response to calls or text to customer complaints
I ordered a total of 5 18 inch steel trees from a Facebook ad. Tried to order but accidentally ordered 1 then put in another for 4 more. First order was 36.00 with shipping. NumberXXXXXX. The second order was 108.00 including shipping. I tried to contact them at [email protected],no response. The ad said no shipping charge on orders over 100.00. The ad said shipping in 4 to 6 weeks. I have tried to find out if order has been shipped but no response. Items are for Christmas presents. I went to their website and called phone no. It says they are not taking calls because of high call volume. The money was taken out of my account and I can't get any response and no products.

Product was guaranteed delivery by Christmas if ordered by 11-24. Ordered 11-22 & payment was quickly processed on my credit card I never received an order number just a "thank you" email that said I will receive an order number via email. I have tried to contact the company by messaging on their web site, via email and all I get is an automated response that says they will get back to me in a few hours...nothing. No email, no contact at all. I have been trying all week. I also tried calling & they are not accepting any calls due to high volume.