Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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Worst customer service ever. Never returned ANY calls or emails
Ordered my product in October and it was delivered in December. never got an update. Called at least 7 times and emailed a dozen times.
I should receive a refund
Based on the information given from customer, we do not have record of an order. We ask that customer provide order number and/or name that order is associated with so we are able to look further into this.
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the order:
order #XXXXXX
Once again - poor coordination and collaboration.
We apologize for the delay with your order and response to the status of your order. We were able to verify that your order was delivered December 12,2017 at 6 weeks and 2 days of our 6 week timeframe and up to 8 weeks depending on the product.
Also, we had trouble locating your order due to the order being listed under a different name.
We thank you for your support and services to Redline Steel and look forward to assisting you further if needed.
I purchase 2 items for a total of $186.00. They were promised to be before Christmas. You can't get this company on the phone or through e-mail. They keep sending an automated message to me via Facebook. They didn't have a problem taking my money and I want it back. ORDER #XXXXXX I have never been so disappointed with a company as this.
I want a tracking number on delivery which I must have before Christmas or my money refunded.
We will be refunding and cancelling customer order as requested by customer as order did not ship for deadline.
I placed an order on 11/14/17 and was promised I would receive before Christmas and still have not received. The order total was $318.40
I placed an order online, paid $318.40 It was for 2 trees of life, 2 infinite signs, an antler monogram. I placed the order on 11/14/17 and was told it would arrive before 12/24/17. I have not received this order. I have emailed and received a generic email stating that orders placed before 11/24/17 would be received before Christmas. I have called and get recording saying "due to high call volume no more are being accepted".
Order number XXXXXX At this point I would like my money back since I will not be receiving my order by Christmas
I would like a full refund
We will be emailing customer to resolve internally
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe that I will get any sort of response from this company as I have Called and emailed on several different occasions within the last month and have gotten no response. The only sort of communication I have gotten is an automated message when I have called
I would still like a full refund
These were intended to be Christmas gifts and have since had to go and purchase other gifts to replace these
(The consumer indicated he/she DID NOT accept the response from the business.)
This order was placed on 11/14/17 as Christmas presents. Was informed it would be delivered in 4-6 weeks. In time for Christmas. Received on 1/4 after Christmas and the order was wrong!!! Not what I had ordered. Will not return my calls or e-mails. Terrible company, and awful customer service/satisfaction.
Refunded missing items. We spoke to customer directly and came to this solution. Thank you!
Order was placed on November 16th. Emails and phone calls made to the company have all gone unanswered.
Order #XXXXXX.
Of course, this is a Christmas gift. I understand that this is a new company and, perhaps, they are growing so fast that they can't keep up. The company's literature guaranteed Christmas delivery is placed by November 24th. My order was place on November 16th. After reading that so many others are experiencing the same thing, I am concerned. I've been trying to contact the company for two weeks now and have had no luck. Leaving me to think that they have zero customer service. Please advise.
Please let me know the status of the order; and shipping information, once it is sent out. If it is not going to be here before Christmas, as "guaranteed"...I would like to receive a refund. Thank you.
We sincerely apologize for the delay in shipment of order. We have shipped the order on 12/28/17. The tracking is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
In addition, we will be emailing customer to resolve this internally.
(The consumer indicated he/she ACCEPTED the response from the business.)
The item was received and it is beautiful. I am very happy with it. I believe that this company has become so successful, so quickly, that it was impossible for them to keep up with customer inquiries/requests.
I am withdrawing my complaint about REDLINE STEEL; and I wish them all the best with their business in 2018.
Final Consumer Response /(2000, 8, 2018/01/03) */
No response from company regarding status of receipt of delivery.
I placed an order on 11/22/17. I've emailed the company three (3) times requesting status of shipment with only automated responses. I called the company and an automated recording comes on stating the are too busy to take calls. Very poor customer service.
I'm wanting some communication from the company as to status of my order and ultimately receipt of the product I ordered.
We sincerely apologize for the delay in shipment of order. Order shows that it was shipped on 12/27/19 with an estimated delivery date of 12/30/17. Tracking provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
In addition we will be emailing customer to resolve this internally.
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a "Tree of Life" from Redline Steel in August. Unlike many others, it actually came on time. However, it was damaged -- bent and missing black powder coating in many spots. I emailed them repeatedly asking how to get replacement, with no response. I tried calling but their phones were not working in August. Poorest customer service ever.
I placed an order on 11/28. When I received my confirmation, the company's website noted that the lead time for all orders was 4-6 weeks from the order date. I'm still waiting. I have tried emailing the company and calling the company. It appears that I along with many others will not be receiving our purchases for Christmas. I am very disappointed.
I placed two orders which are Christmas gifts from this company, one on November 17 and the other November 22. Both were placed before the deadline to receive prior to Christmas. Here we are December 16 and my orders still show unfulfilled. I attempted to call, they are not taking calls, I emailed numerous times before getting a response, which in short told me my order was still on track for Christmas. I hope this is the case, although I am not quite sure HOW this can be received with only one week until Christmas Day! All I would like is a response with a status update and of course my orders BY CHRISTMAS as they are gifts and since this company had no problems taking my $$ right away I do not have money to purchase replacement gifts AND THESE ARE FOR MY CHILDREN- how do you explain to your children that you don't have a gift for them? Look I just want my items as and when promised - THANKFULLY I DIDNT HAVE TO MAIL THEM!
Paid for item, not received, sent several emails regarding item. No response, they don't answer phones or have voicemail.
I purchased an item on November 6, 2017. My payment cleared same day. Received an email confirming my order, payment and said allow 4-6 weeks for delivery and to check back for order status. Order number XXXXXX. my order status has not changed. I've sent multiple emails to company and to the owner asking for status update. No response received. When I call their business telephone no one answers, cannot leave a voicemail.
I ordered this item as a Christmas gift and by the company's timeline, it should be delivered in time.
This company has zero customer service. There is no option to attempt to resolve a problem with the company when they refuse to respond to emails or answer their telephone.
I'm requesting that the company delivery my order within the timeline provided in writing. I also believe the company should respond timely to customers in the form the company lists as options: emails, phone calls, social media, fax.
We will be emailing customer to resolve this internally and ultimately come to an agreement for the best interest of the customer
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from company on 12/29/17 stating they were sorry the order was not received by 12/24 and offered a 50% off my next order. I haven't received my first order why would I order from them again?
The status of my order has not changed since 11/7, eight weeks!
They need to ship the product I paid for.
Order was shipped and delivered 01.08.18:
USPS Tracking number XXXXXXXXXXXXXXXXXXXXXX
We apologize for the delay. We are making changes to assist in our communication with customer relations to ensure a smoother transition going forward.
(The consumer indicated he/she DID NOT accept the response from the business.)
My order was finally received 9 weeks after the order was placed.
I NEVER GOT AN ANSWER ON WHERE MY ORDER IS AND NEVER HEARD FROM THEM AFTER SEVERAL EMAILS TO THE COMPANY. NOT HAPPY WITH THE WAY THEY TREAT CUSTOMERS
NEVER GOT PRODUCT OF TREE OF LIFE #XXXXXX
WANT THE PRODUCT A S A P
We sincerely apologize for the lack of communication concerning customer order. This was not intentional as we do receive thousands of emails daily and are doing what we can to answer each email. However, some emails are overlooked due to the volume.
Our current production time is 4-6 weeks with some orders taking up to 8 weeks to be shipped as this time frame is for production time only.
Customer has been emailed and explained our time frame at this time. We will continue to handle this internally.
I submitted an order for 127.00 on October 8...and it was billed through my Amex card. Have not received any notification of late delivery or delivery of merchandised. I have left an email asking for a response from a representative of Redline Steel to contact me regarding my order....no response. I have called and received the same messages the other customers stated in other reviews. these were Christmas gifts and without knowing their intentions I will have to start the process with my credit card company disputing these charges.
I ordered on Nov 7 for Christmas gift giving and have yet to receive them. I have emailed numerous time and have not received a response. I am to say the least getting upset and concerned about my order. Christmas is only a few very short days ahead. I paid out $110.00 for the love with paw prints for the people who run our local doggie day care.
Others that have commented how nice they are once they do receive the items. I am still holding out hope they will arrive in time.
I ordered two flags on October 27th 2017. As of December 13th 2017 no products have been shipped and no communication. I have sent 7 emails none have been answered. When you call you get a message that says we are to busy to take calls with no why to leave a message. On their web site they promise 4 to 6 week delivery. I am into week 8. if the products are delayed I would be OK, it is the lack of communication. They say on their web site products ordered before November 25 will be delivered by Christmas I don't see that happening. I would not recommend this company.
I placed an order Oct. 16th and have not received my order, which was promised in 4-6 weeks. Multiple attempts to contact this business through their customer support email received only canned responses with no information. Their phone number "is not accepting calls". Very poor customer service - if my order is going to be late, AT LEAST let me know!
Order status update, No way of contacting a live voice.
I ordered 3 items on Nov 6, 2017 all Christmas items, I have not heard on status of items, not returning my emails and you are not able to ever speak with anyone by phone. "They are not taking calls at this time". I ordered my items 6-7 weeks prior to Christmas. I am very frustrated. order number XXXXXX.
First I would like a status update, second I would like my product delivered in time for christmas as they are gifts. I spent a lot of money on these items and am excited about their work but very disappointed at this point.
Thank you for this information. We have been made aware of this specific complaint and will be resolving this, as well as, continuing correspondence with the buyer privately via email. Please let us know if there is anything else that is needed at this time. Thanks :)!
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive my product on Jan. 5. I am very pleased with my items. Redline Steel did a fabulous job. They did finally respond by email as well just recently.
Final Consumer Response /(2000, 11, 2018/01/10) */
I placed an order in October 2017 for Christmas gifts for my family and cancer stricken sister. It is Dec 2017 and I still have not received products
ordered several items in October 2017. Have not received any of the products as of December 12, 2017. They are Christmas gifts for family and my cancer stricken sister. I am very disappointed in the customer service of this company as I have attempted to reach them numerous time to no avail. I have left my contact information and I have not received a phone call or an email. However, within a day of my order my PayPal account had been charged. This is unacceptable
I would really like the products I ordered (if they are of good quality). Or a complete refund immediately.
We apologize for the delay in shipment. Order does show that it was shipped on 12/18 with an ETA of 12/22. Tracking is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
No response from customer service!
I placed an order on 11/5 and still have not gotten an email if item has been shipped. The website still shows my order as unfulfilled. I have tried submitting an request online, only to get an automated response. I have also sent emails to [email protected] and still no response. With only a week to go before Christmas I have no way of knowing if they will be received in time. The order was placed well before their deadline of 11/24.
I would like my items that I ordered as they are Christmas presents.
We apologize for the delay with delivery. It was shipped 01.03 and scheduled for delivery, UPS: 1Z3YEXXXXXXXXXXXXX, for today 01.08.
I ordered an item on November 25th. It still has not been shipped. They are not accepting any calls and my order hasn't even been filled. I'm very up!
purchased November 25th 2017
order number XXXXXX Paid 36.00
Order unfulfilled
I want my item delivered ASAP so it comes for Christmas and I would like the company to call contact me
We apologize for the delay in response time.
Our typical production time frame is 4-6 weeks. We offered a guaranteed Christmas delivery for orders placed by November 24th. All orders placed after November 24th can not be guaranteed to be delivered by Christmas. In addition, due to the amount of orders we are currently handling, we are not expediting any orders at this time.
Order is still within typical time frame of 4-6 weeks.
(The consumer indicated he/she ACCEPTED the response from the business.)
At least it's an explanation I was not aware of the deadline and it was only one day after the deadline . It would be nice if they could fill the order.
We have looked back into the order and it will be shipping within a week's time.
I have read all reviews about great product but customer service is terrible! They have not responded to emails and can't get through on phone. Just want to know when the heck my order is coming . Ordered Nov 22 for Christmas gift and no response.
I sure wish I had seen these reviews prior to ordering from Redline Steel Co. I too ordered a gift for Christmas thinking there was plenty of time to receive it but as of yet have not received it nor have I been able to find out just how long its going to take. You cannot reach this business by phone and the scripted emails answer no specific question about the status of my order. I love that this company is veteran owned and operated but maybe more veterans need to be employed here to keep up with the workload.