Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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I ordered from this company with guaranteed Christmas's delivery. It is now the 21st with no new updates. When you email the company they first said that I am one of many orders and get have no way of tracking the order! Then, on another email they just responded that they are getting to many inquiries and just check the FAQ section of the website. Do not order from This company.
I placed an order Nov 14.. They take your money but refuse to answer any phone calls, emails or Facebook messages. Feeling completely ripped off, buy beware. I did get an email with a tracking number but the shipment never made it to USPS so nothing to track. I along with many others don't have Christmas gift.
I ordered items on October 18. They charged my credit card but I never heard anything. I asked for an update in early December. I was sent a UPS tracking number that was then cancelled by Redline Steel. They will not respond by email or phone. I have contacted my credit card company.
Very disappointed in Customer Service. I sent numerous emails just trying to get information on my order but I never received a reply. I placed an order 2 weeks before the Christmas cut off date but it looks like I will not be receiving my item before Christmas. 5 1/2 weeks after I placed the order, all it says is "Unfulfilled ". The company could get lots of better reviews if they would just take the time to respond to clients.
Ordered for Christmas gift, payment taken out of my account, unsuccessful attempts at finding out status of order.
I have seen this company's work and it it amazing which is why I ordered. Ordered Nov.26, 2017, payment deducted from bank account on Nov. 27, 2017.
My issue is strictly about communication between customer and business. If you call their phone number they tell you that due to high call volume they aren't accepting calls. They ask that your go online, enter your order number to track the order. When doing this it brings up status that it's not fulfilled. There is also a way to email them. Over this past week I have sent them two with no response at all. I wish I had checked the reviews on this company before ordering. I haven't found a positive review yet! Will not ever recommend them to anyone.
Delivery of my Tree of Life asap
We have looked into the order and emails. Files show one email sent on December 10th from customer and a response from us stating our guarantee Christmas delivery deadline was November 24th. Any order placed after this deadline is subject to our typical 4 -6 week lead times. At this time the order is within the beginning of week 5. This order will be placed for shipment within 1-2 weeks at the latest.
(The consumer indicated he/she DID NOT accept the response from the business.)
No response was ever given. This was my major complaint. Communication failure. I have learned through this experience to read all reviews. With this company there aren't many positive reviews. They could alleviate this negative status with their customers with an updated system of response. By looking st their employee picture online, they certainly have enough staff to facilitate a customer service rep. A simple fix to their unsatisfactory reviews. I will be watching for my purchase to arrive in the near future.
order shipped 01.9 delivered 01.11:
USPS Tracking number XXXXXXXXXXXXXXXXXXXXXX
Within lead time. Thank you for your business~
Placed an order 11/14/17, no order status and zero response to my inquiries from the company
I placed an order on 11/14/2017 for two monograms, my payment of $112.00 was deducted from my bank account on 11/15/2017. I received an email on 11/14/2017 from Collin Wayne thanking me for my order. Later that week I read some very bad reviews about this company, so I sent an email to get an update on my order status as the website does not provide any order status such as please allow such and such time for orders to be fulfilled. I received a reply to my email stating I needed to reach out using the Web form submission on the companies website so I filled out their form 11/22/2017. I never received a response to my inquiry and I have checked my order status at least once a week. The status is still set to unfulfilled. I reached out again today as we are approaching Christmas and my order is still in the unfulfilled status. This company was very quick to take my money but cannot reply to my email.
I would like a full refund if my order cannot be fulfilled and shipped this week.
WE sincerely apologize for the delay in shipment of order. order is being shipped immediately and we will also be emailing and communicating with the customer to resolve this internally.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still not happy with this company and their lack of communication. I received an email offering me 50% credit. Which is pointless because I will never order through them again. My order status is still set as unfulfilled and I was embarrassed on Christmas day.
Order was shipped and delivered:
USPS Tracking number XXXXXXXXXXXXXXXXXXXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Product was received. They need to work on their customer service and order policy and procedures.
Product was guaranteed delivery by Christmas if ordered by 11-24. Ordered 11-22 & payment was quickly processed on my credit card I never received an order number just a "thank you" email that said I will receive an order number via email. I have tried to contact the company by messaging on their web site, via email and all I get is an automated response that says they will get back to me in a few hours...nothing. No email, no contact at all. I have been trying all week. I also tried calling & they are not accepting any calls due to high volume.
I want my product delivered by Christmas like their website guaranteed and the guarantee is still posted on their website. If they can't deliver then I want a refund because I have paid for a product that I have not received
We will be shipping order immediately and emailing customer to resolve internally
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered on Nov 7. Was charged for shipping on both orders. No response to calls or text to customer complaints
I ordered a total of 5 18 inch steel trees from a Facebook ad. Tried to order but accidentally ordered 1 then put in another for 4 more. First order was 36.00 with shipping. NumberXXXXXX. The second order was 108.00 including shipping. I tried to contact them at [email protected],no response. The ad said no shipping charge on orders over 100.00. The ad said shipping in 4 to 6 weeks. I have tried to find out if order has been shipped but no response. Items are for Christmas presents. I went to their website and called phone no. It says they are not taking calls because of high call volume. The money was taken out of my account and I can't get any response and no products.
I just want the products before Christmas and the delivery charge refunded from the 117.00 order
We apologize for the delay in shipment of order. Order does show that it has been shipped with an ETA of January 2nd 2018. Tracking is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
In addition, we will be emailing and communicating with the customer to resolve this matter internally.
(The consumer indicated he/she DID NOT accept the response from the business.)
The only response I got from this company was to tell the estimated date of shipping arrival. This was almost 2 months after this was ordered. Since it was for 5 Christmas presents, I have already replaced them, on Christmas Eve before the stores closed. I had no response from any of my texts and none of my calls were answered. I did receive the products after Christmas but they will be returned unopened for a refund. This is no way to do business and I would tell everybody not to order from this company.. we will see if they will refund my payment and shipping, since they did not fulfill there 4-6 week delivery as advertised.
Thank you for this information. We have received and reviewed this complaint and have resolved this internally via Email correspondence between the affected parties. Thanks!
Ordered a few days before 11-27-17 which was the date my credit card was charged. At that time, the estimated delivery was 2-3 weeks. Order # is XXXXXX. It was a Dog Love x 1. Order was $9.00 plus $2.95 shipping.
I just want the item delivered. i have yet to dispute the charge on the credit card but if not here by 12-27 will do so.
Orders placed after November 24th are subject to our normal advertised lead times of 4-6 weeks. Order was placed on November 27th. We do apologize for the inconvenience and have expedited the order assuming a charge back has not been generated.
Tracking has been provided below.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
I placed an order for 2 items. I was charged and given a 4 to 6 week time frame for delivery. It is now the 6th week and I don't have my items.
I placed an order for two items on Nov. 9th 2017. I was charged the same day for both items. One charge for $36.00 and the other for $6.00. I was given a 4 to 6 week from order date time frame for delivery. After 4 weeks and still not receiving a tracking number I tried to contact the company. I sent multiple emails and tried to call the company. I didn't get a response from the company at all and the phone only directs you to extensions that don't work or that they are receiving a high call volume and to please email. I have yet to be able to get into contact with the company about my order or its whereabouts.
PLEASE SEND ME MY ORDER AS PROMISED AND EMAIL ME THE TRACKING NUMBER ASAP SO I CAN FOLLOW ITS WHEREABOUTS UNTIL ITS ARRIVAL. THANK YOU
Since filing this complaint, the company has contacted me and apologized for not making deadline. They have also given me a credit of 50% of my order. I am very pleased with this outcome.
My story is no different than what I have seen posted here and elsewhere. False promises and guarantees, delayed delivery. False advertising. Promised delivery by Christmas for an order placed November 6th...not here yet and don't have much hope. I did, however, receive replies from Colin, the self proclaimed CEO of the company. The emails were beyond disappointing. For a man who promotes his business as veteran owned, he certainly does not act like it in his correspondence. His emails turned ugly to say the least, to the point he told me not to bother ordering from his company again and when I pointed out his lack of professionalism, he informed me that is why he "is not in customer support". Forgive me, but I have known, and continue to know many veterans in my life. Those men and women are respectful and more importantly leaders. The CEO of a company is nothing if not a leader. If this is how the leader treats his customers, what will his staff do? The leader is supposed to present an example to those he leads. Every last person in every single company is in customer support and should realize this. This CEO would do well to revisit the training in whatever branch he served in and take a good hard look at how he is treating his customers and the example he is setting for those who work for him. Still waiting for my "Christmas Gift"...perhaps it will be a Valentine's Day gift..
Placed an order on Dec 3, expecting delivery by Christmas. Received no notification that the order would be delayed, nor any notation on the site when ordering. Now only a few days remaining for this gift to arrive, I log into their website and by an automated bot I am told that they are running more than 6 weeks and up to 8 weeks for delivery of a $10 item. This is unacceptable customer service. My Order #XXXXXX Their products are beautiful, but they need to step up production and customer service or they won't last long.
I placed an order in November for three Christmas gifts. They immediately deducted the amount of the order from my checking account.
I placed an order on Nov. 25 for three steel items totaling $29.95. The amount was immediately deducted from my checking account via my debit card. Since that date, I have emailed four times and attempted to call numerous times. No answers were received to any emails. The telephone message says that "Due to a high volume of calls, they are not accepting calls or messages." I just want to cancel my order and get a refund at this point. This is NOT a well run company.
I want the total amount of my order #XXXXXX refunded to the debit card with which I placed it.
Our Christmas delivery deadline was publicly announced for November 24th. Order was placed after deadline, therefore is subject to typical lead times.
Customer will be emailed personally and this resolved internally.
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed an ONLINE order and nowhere during that process did it say ANYTHING about a Christmas deadline for shipment. If it was announced elsewhere, there was no way for me to see it. Also, there remains a TERRIBLE customer service issue with this company. They would not answer the phone or respond to emails. Miraculously, when I filed a Revdex.com complaint, they were able to find one of my inquiry emails and use that to respond to me. Also, when I requested a refund, they would comply but demanded I pay a RESTOCKING fee even though the "stock" had never left their hands. This company remains suspect and other customers should be warned off. They are NOT HONEST. They also HAPPENED to find the items I ordered in stock after the complaint was filed. Why could that not have been done before. I do NOT TRUST these people and others need to be warned.
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the delivery of the items I ordered weeks and weeks earlier. I just feel people need to be warned this is not an ethical business. When they say they "publicly announced" the last day orders could be placed for Christmas but DID NOT INCLUDE THIS ON THE ORDER FORM ON THEIR SITE I tend to doubt their transparency. Others need to beware of this business. They "found" a few items for my order ONLY because I complained to the Revdex.com. What about all the others who did not? Not a good business. Beware consumers!!!
We apologize that the customer was not happy concerning the delivery time of the order placed on Nov 25th. The order was delivered Jan 2, within our stated lead times of 4-6 weeks. The order was placed for discounted items through a social site; therefore, if not visiting our website the lead times may not have been seen, just assumed to be delivered by Christmas. We apologize for any confusion. Please let us know if we can assist any further.
Placed an order for a product that was not cheap. Was promised to have it by now and no word. I have sent emails and messages with no response
Purchased on November 2nd. Order number XXXXXX.payment amount of $79.00. They took the money out of my account and Beverly sent me the product I ordered as a gift. I have sent messages and emails with no response. Now I have no money or gift.
Send me the product by Friday or I want a full refund. Now I'm left with no time to find another gift. Disappointed
We sincerely apologize for the delay in shipment of order. We will be emailing customer to resolve internally
they haven't sent our product in over 2 months. I ordered it Oct 14th. 3 monogrammed letters. They said 4-6 weeks. It's paid for.need it for Christmas
I ordered it Oct 14th. It's for 3 monogrammed letters. My order number is XXXXXX. We paid $204.00 on credit card. They said it would be 4-6 weeks and haven't heard a thing. They don't answer the phone or emails. Need them for Christmas gifts. Would like an answer as to why they aren't here yet as it's been over 2 months. Thanks
I want my product for Christmas.
An email was sent to several customers from the owner explaining the delay in orders and offering a 50% credit to these customers. We have on file that customer has accepted the 50% credit and they are satisfied.
This order is currently in transit with an estimated delivery date of 12/29/17. Tracking is provided below for reference.
http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z3YEXXXXXXXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
We did receive the product on the 29th and they said 50% off so I ordered one for myself. We'll see if they honor this. When I ordered and put my gift code in the gift box and the credit card info in and hit continue it only had the credit card info. I plan on trying to call them to apply the credit and I emailed them right away so we'll see what happened this time.
Thank you for this information. We have received and reviewed this complaint and have resolved this internally via Email correspondence between the affected parties. Thanks!
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed my order on 11/20, still no product, not able to talk to a human, no returned emails
On 11/20, I placed AND PAID FOR my order for two Christmas presents and I was excited to do so! Since then, I've tried calling at various times of the day to get a recording (on all of the extensions) that call volume is too high and to submit an email request. I have done that as well, 4 times over the span of 3 weeks - the first being just a few days after I received an email from the company thanking me for my order because I wanted to be sure I would receive it in time for Christmas. I have not yet been able to speak with a human being, NOT ONE of my emails have been responded to in the past 6 weeks and my order status still says "Received". I just want what I ordered and I just want to speak to someone about the status. It is disappointing to have spent a good bit of money on Christmas gifts that I was very excited to give to my family, 6 weeks ago and not have one shred of communication from the company since they got my money.
I would like to be contacted by any of the methods submitted in my order - email or phone - to receive an update on the status of my order. I just want what I paid for!
We will be emailing and communicating with customer to resolve this internally.
(The consumer indicated he/she DID NOT accept the response from the business.)
On December 28, they said they would email and communicate with me to resolve. It is not January 3 and I still have not received one bit of communication from this company.
Emailed sent to customer on Dec 29th and response also received from customer on the same day. Order shipped and delivered 01.11.18:
UPS Tracking number 1Z3YE559YWXXXXXXXX
We are continuing to work on our customer response time and communication.
(The consumer indicated he/she DID NOT accept the response from the business.)
While the communication and response time definitely need improvement, I did receive my order and I am absolutely thrilled with the way it turned out. I knew I would be, which is why I didn't request a refund or dispute the charge. I hope our future dealings are smoother.
I placed an order with Redline Steel on 11/18/17, After e-mailing them several times and trying to call I have not received a response from them.
On 11/18/17 I placed an order for a metal monogram sign for my son for Christmas. It's now a few days before Christmas, I've e-mailed them several times and no response. Today I tried to call and their recording said due to overwhelming responses we cannot take calls please contact our website and send an e-mail.
I would like them to respond to my e-mail and let me know when I will get my product I ordered. Or refund my money
Just to let you know Redline Steel finally sent an e-mail to let me know my product has shipped. Why couldn't they respond sooner so I didn't have to contact you. Poor customer service.
This is a company that doesn't understand how to operate in the digital world - no response to emails (send them an email and see what you get), no order updates, won't accept phone calls (call their 800 # and select order status and see for yourself), etc. While they advertise heavily on social media sites, if you are use to ordering online, get ready for a shock...this is the opposite of Amazon. I heard nothing for 6 weeks until I received a shipment notice, and have 6 days left for a "guaranteed" Christmas delivery for my other orders, but haven't heard anything...and can't get a response from the company. I shouldn't have ordered more, until I experienced the first order and saw quality of the product.
I placed an order on Nov 13 for a Christmas Gift and the website noted if the order was placed by Nov 23, it would be delivered for Christmas. I have emailed 3 times now with no response. I have received no email that it has shipped or any information on a delay. I need to know if this will arrive for Christmas or I need to cancel and find another gift. I was charged when the order was placed. I think it is unacceptable that you cannot reach someone by phone and/or email and that there is literally no prompt customer service avenues. After reading reviews, I am very concerned that this will arrive on time or at all, for that matter. I come from a military family and my son currently serves in the US Marine Corps. I will always try to support any business that is operated by a veteran and I feel proud to do so. That is my job as an American citizen. This company is letting me down, as it has many of its' customers. This is so sad to know that a veteran makes absolutely beautiful products, as we can see in the reviews, but will loose customers due to lack of service. Hoping to hear from someone soon on the status of my order.
I placed my order on November 17th and it stated on the website that I would have my order by Christmas if I ordered by November 24th. I received my order confirmation but that is it. When I check on my order it just states that it hasn't shipped. I have tried calling many times and emailing and cannot get a response from anyone on where my order is. Here it is December 19th and the status of my order still says "Not Shipped". This is a Christmas present. What kind of business are they if they don't provide customer service? There is no way to reach them at all. I know I have a few more days left until Christmas but if my order is still saying "Not Shipped", I am not feeling too confident.