Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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I too have ordered from this company and have not received my products. I ordered on November 15th before the Christmas deadline but after reading many of the comments I am realizing that I will not be receiving my items before Christmas. I have tried to contact the company but only receive canned responses. I wish someone there would just contact me and let me know where my order is at or if I need to find something else. Very frustrating hopefully the quality will make up for it.
I ordered before the given deadline to receive my item by Christmas but have yet to receive anything.
I have tried numerous times to contact them. I have emailed, called (they aren't accepting any calls) and even sent a Facebook message and comment on their posts. I just want to know if I am getting this before Christmas as promised. At this point it would have to be mailed overnight. Can someone PLEASE respond.
I want my items before Christmas!
we apologize for the delay in shipment of order. We shipping order immediately and will be emailing customer to resolve internally
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my order and Redline Steel gave me 50% back as credit to their store for not meeting the guaranteed delivery date. The product is beautiful. They just need to work on their customer service.
placed an order October 18, 2017. have not yet received it and also have contacted the company numerous times with no response.
I have contacted the company by Facebook messenger and also through their web site with my order number requesting an up date on status. All my status says on their website is that I have paid for it......
I would like to have what I have ordered.
We sincerely apologize for the delay in shipment of order. Order shows that it was shipped on 12/27/17 and has an ETA of 12/30/17. Tracking has been provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
In addition, we will be emailing customer to resolve matter internally
The date of delivery was not shown until the order was placed. I have called and email this company repeatedly to find out the status of the product
NO one answers the phone or responds to emails. The order was place far enough in advance to arrive by Christmas.
I would like to have the order fulfill and shipped in time for Christmas
We apologize for the delay in shipment of order. We will be getting order shipped immediately for customer. In addition we will be emailing and communicating with customer to resolve this internally
I placed order before the Christmas deadline. I have not received product nor will they answer any emails I have sent them.
order date: November 18, 2017.
Order # XXXXXX
I placed this order based on a Facebook ad for a custom metal sign. I placed the order before the advertised date for guaranteed Christmas delivery. I have not received product. When I check on order status all it says is unfulfilled. I have sent emails with no reply from company. I have called them, with their answering machine saying that they are not accepting phone calls at this time! its obvious I will not get this in time for Christmas gift and now I cannot even cancel or get my money back because I cannot get a hold of them!!
I would prefer if they could expidite my order for Christmas delivery or refund my money and I will order same thing elsewhere. They should not be ignoring their customers or making promises they cannot keep.
Order was shipped on 12/19/17 and delivered on 12/23/17. Within the Christmas deadline. Tracking has been provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my package on December 23. There were a couple of issues with the product however. I upgraded the monogrammed sign to be black powder coated. There was a spot on it where the coating had been chipped off and there was a spot that a very sharp burr was not filed down. Recipient was happy with product but also noticed the two areas of concern. I understand they were swamped with orders but I feel quality control should be more mindful of completed product
Thank you for the following information. We have received notification of the updated response and will be resolving this internally between both parties via email. Thanks :)!
Ordered on Nov. 23 have called and emailed have not gotten a response.
Ordered (order #XXXXXX) from this company on Nov. 23, 2017 have tried calling and emailing to check on the status of my order. As of Dec. 19 I have not received an response. They were quick to take the money out of my account for what I purchased. This was to be a Christmas gift but I guess it won't be this time.
Just would like to get my item shipped to me. If they can't do that then refund my money.
We do apologize for the delay in shipment of order. We do see that the order was shipped 12/20/17 and delivered 12/26/17. Tracking has been provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
In addition we will be emailing and communicating with the customer to resolve this internally
(The consumer indicated he/she ACCEPTED the response from the business.)
Communication would be good. The company stated guaranteed Delivery before Christmas if ordered by 11-24-17. I have emailed several times. Called and the recording said not accepting calls. I hope I get my order before Christmas. Fingers are crossed. COMMUNICATION would be good.
I ordered an item for Christmas delivery on 11/21 and while the money was immediately taken from my account, I received no confirmation email or order number. I have since emailed this company 5 times requesting that someone confirm receipt of my order and provide me with an order number, but I have not received a response. When I call the number provided, it says due to high call volume they are not accepting calls and to check my order status with my order number - which I never received. Needless to say I am nearly certain that I will not have a Christmas gift for my in-laws and I have had a very unpleasant and frustrating experience with this business. I am not even sure how to go about requesting a refund.
Wow, After reading everyone's comments, I'm in the same boat. I placed my order online on 11/23/17. I did not think in my wildest dreams that now at 12/18/17 I wouldn't have my order. No where on the website did I see any sort of shipping dates/time, etc. I'm very disappointed as this was going to be a Christmas gift. I checked online today and it still has not been filled. I too have tried calling, emailing and nothing. No response. I would think they could at least keep their customers up to date on the status of their orders.
I placed an order in good faith on Nov 4 2017 - and have only received a confirmation of that order. No shipping information - no response to my emails and no way to contact them via phone. At the time the site indicated 4-6 weeks so I assumed that would be plenty of time. I really wanted to purchase from this company due to the craftsmanship and it being a USA company also operated by a veteran. However, I (and it looks like many others) have not received the desired customer service. I would've preferred notification that my item would not be arriving in time for Christmas or the option to cancel the order. Very frustrating situation.
Delivery and Communication Issues
I placed an order on 10/15/17 order#XXXXXX. 1. US Conus Flag red/blue 18" $64 and 1. Flag rectangle traditional R/W?B 18" $ 69 paid using PayPal $106.40 after using 20% discount code. Company lead time was stated as 4-6 weeks after 6 weeks I started sending emails and placing phone calls inquiring abou my order. Redline has not responded to my emails and are not recieving phone calls about orders. As of 12/15/17 we are into the 9th weeks sice order was placed. I understand manufacturing delays but the lack of response from Redline steel is concering.
I still want the items ordered but would like to have an update on order.
We sincerely apologize for the delay in shipment of order. We see that the order was shipped on 12/20/17 and delivered on 12/22/17. Tracking is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
Again, we do apologize for the delays that have occurred and do thank you for your initial support of our company.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased with the products ordered and will probably order from Redline Steel in the future. I wouldn't have filed the complaint had there been some communication about the delays. Thanks for the great product.
Placed an order and unable to track the order, contact anyone at company, etc. Looking for information and unable to find anything helpful.
I placed an order for two custom made steel signs in late November (confirmation email reads 11/27/17). This also included a sale price, free shipping, and a free sign with purchase. I was debating on purchasing but finally did because of the great deal they were offering. When the order was placed, I was informed of 4-6 weeks delivery time. I recognize that it was close to Christmas for delivery, but within the time frame I was given I would have received them in time. Nonetheless, I went to the website to check for an option to track the package, contact customer service, or find some way of contacting someone at the company simply for an order update. If that was an option, and I was able to know whether or not the gift would be here in time for the holidays, my complaint would not be valid at this time. It is concerning that when you call the customer service line, the recording states "Unable to accept calls due to heavy call volume." Simply unacceptable when running a business. If the company were to communicate there was a delay, let people know at time of order that things are running behind, it would be a different story. It feels like a total scam when you are unable to voice concerns/get information that you are looking for in relation to an order already placed AND paid for.
I would like someone to contact me and let me know the status of my order, that should be a right as a consumer of their product.
We are communicating with customer about order and are on track to have order fulfilled and placed for shipment within 2-3 weeks at the latest.
Order XXXXXX. I ordered products on 10/21 with 4-6 week processing times. It is 2 days shy of 8 weeks now and no product. They will not return any of my emails nor answer their phones. This company is advertised as a veteran owned business but yet cares nothing about taking hard working Americans money and acting as though they owe their customers not nothing. Not even having the decency to answer the phone e or emails to talk to their customers about their orders. This company may be Veteran owned but it is definitely not operated like a Veteran should. Give me my products as promised or refund my money. 10 days from Christmas and I have no earthly ideal if I need to purchase other gifts or ????? In the dark and out $504 dollars. Pretty sure that's a felony.
Era
I want my products that I paid for and I want them now. This has been a horrible experience. I also want COMMUNICATION. IF THEY CAN NOT OROVIDE AS PROMISED I WANT MY MONEY BACK.
An email was sent to several customers from the owner explaining the delay in orders and offering a 50% credit to these customers. We have on file that customer has accepted the 50% credit and they are satisfied. This order has been shipped and will be delivered on 12/28/17. Tracking has been provided below for reference.
http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z3YEXXXXXXXXXXXXX
We do sincerely apologize for the delays that have occurred and do appreciate the initial support of our small business.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are trying to spin this off as though they were communicating with the customers. I received an email on the Friday EVENING before Christmas stating I wouldn't receive my order and they offered the 50 percent gift certificate towards OTHER merchandise of what I had spent. Well sure I'm going to take that. They kept my money for almost 10 weeks with little to no communication of my order. Then right before Christmas they send an email to all the people who's money they had and said they would not be receiving their products by the promised time. This is an extremely bad way to do business. They took my money and kept it for almost 10 weeks. I received my products just yesterday on the 28th. I ordered 6 pieces. Four look fine the other two look not good. Like they were done in a hurry so they could respond to this complaint that they products had been shipped. Funny how they don't respond to the complaints until after they have a shipping confirmation. Oh and I have not yet received an email or anything else confirming my 50 percent off of future products. This company does not understand what customer service is. You can't put a different spin on the true events just because you responded to your customer after 10 weeks of holding their money and then they filed a complaint. I have been in retail business my whole life. I own and operate a business and have for the last 10 years. If I treated my customers in this fashion I would be out of business. Such a shame....
We have owed our issues and done our best to fix them. We are still working with her to correct issues. She also reordered using her gift card the day after receiving her first order.
Thank you for your orders. We are working to keep the lines of communication open and responded to in a timely manner. Have a nice day!
After not receiving my order I've emailed with no response and can't get anyone on their phone. These are Christmas presents and I don't know what to.
I got a confirmation that my order number XXXXXX was received in the amount of $126.40 on November 13th. I paid by credit card. After several weeks of no shipping I reached out to their email. Got no response. I've done this several times and no response. Today I tried calling and couldn't get through to anyone. These are Christmas presents and I have no idea if I will get them. I'm a senior citizen and feel it's a poor way to run a business. Please help me.
I would like to receive the products before Christmas and know now that I'll get them in time.
Order will be shipping on 12/29/17. We apologize for the delay in shipment. We will be emailing customer to resolve internally.
Completely unable to contact Customer service and received products of VERY poor quality! I want a refund, but they don't answer phones nor email!
My Order number is XXXXXX, ordered 10/16, delivered 12/07/17. I ordered three duplicate circle initial/last name signs for my nephews for Christmas. Two months to deliver, and then horrible quality. Two of the signs have five inch long bends at the hole for hanging on the wall. On all three of the circles that have the initial "B" and last name *** which is cut out of a circle of metal, have edges that were not filed properly and then painted anyway (I think it's powder coated?), so the edges are sloppy! I am now out $156 for the three metal circles and cannot send this junk to my nephews for their Christmas gift, so must buy other gifts and ship them at this VERY LATE DATE!
I would be happy to have these replaced if the quality is better, but I suspect they will be soon out of business with inferior quality and the numerous complaints about them already. I want my money refunded. My Order number is XXXXXX, ordered 10/16, delivered 12/07/17. They are heavy and if they want them back, they are going to have to send me a paid shipping label.
We will be emailing customer to resolve this internally as we do not have emails highlighting this matter in any way.
(The consumer indicated he/she DID NOT accept the response from the business.)
NOTE THIS IS MY SECOND ATTEMPT TO SEND THIS RESPONSE - I'M NOT SURE IT WENT THROUGH LAST TIME AS I HAD TRIED TO SEND PHOTOS. IF YOU NEED PHOTOS, PLEASE ADVISE HOW BEST TO SEND THEM. I do NOT accept the response from RedLine stating "We will be emailing customer to resolve this internally as we do not have emails highlighting this matter in any way." They are not telling the truth regarding my efforts to contact them. Their company phone voice recording says they are getting so many calls they can no longer answer the phone!!! I tried contacting them in every possible way available including Facebook links, email, which comes back as undeliverable, and by phone which is not answered. They have contacted me by email yesterday (what a surprise, and thank you for your help getting their attention), and I will be sending them photos they've requested of the three horrible pieces of junk they sent me. These custom gift items are black, so photos are somewhat difficult but the painting is flawed with light spots, metal is rippled in some areas, the edges of the letters are not filed well and rough but just painted over, there are deep flaws in the actual metal in several places, also these flaws are just painted over. These poor quality of these custom products make them look very cheap. I want my money back since I couldn't give these as gifts as intended and had to buy new gifts to replace them.
The credit I was told was coming apparently missed my January statement and did not show up, so I called VISA to check if it had yet been received, and $156 from RedLine was in fact credited to my account. Thank you very much, and I will advise the Revdex.com. However, I'm not sure how the Revdex.com rates companies, but by copy of this email, I would like them to know I do not recommend your company, nor would I give it anywhere near an "A" rating, so I hope they take note of that since the quality of the products I received were awful. The difficulty I've had in communicating with your company since you don't even have a customer service phone number or email with which I could contact your company, hence I had to contact the Revdex.com, is simply not acceptable for any business selling products in the marketplace.
A refund was issued through our system on 01.25.18. We have emailed customer to see if she received it on a certain credit card. We have pulled order information to also review with management to see what has happened with refund if not received by customer.
Not shipped or delivered
I ordered in October. Plenty of time for Christmas. Have received nothing. They don't answer emails and you can't call them. I want what I ordered.
Send me what I ordered.
We sincerely apologize for the delay in shipment of order. Order shows that it was shipped on 12/21/17 and delivered 12/27/17. Tracking is provided below for reference.
http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z3YE559YWXXXXXXXX
In addition, we will be emailing and communicating with customer to resolve this internally
Ordered $300.58 of products on 10/15/17. Have not received product and company not returning emails with update.
I placed a $300.58 order on 10/15/17, for Christmas gift for family and friends. I received a message at that time that it would take 4-6 weeks to received the order. I have tried on 5 occasions to contact the company - 3 by email and 2 on their website chat sessions and have not gotten a response back. I have contacted my bank and they are looking into to this matter as fraud since the phone number that is connected to the charge on my account was answered by an individual that said they had no connection to the company and they have been getting numerous calls regarding complaints similar to mine.
Trying to determine if this is an actual company or scam. Would love to get the product if they are actually who they state they are, Ex-military trying to make it on their own.
We sincerely apologize for the delay in shipment of order. We will be emailing and communicating with customer to resolve this internally
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive the product on January 2, 2018. This was much too late for Christmas gift giving. They have offered 50% refund in product purchase. Not sure if I want to go through all the frustration for $150 of product.
Billed twice for the same items.
On 12/11/17 I placed an order from Red Steele from an ad on Facebook. When the order was placed I did not get a confirmation so I went to their website and placed the order again. this time I got a confirmation and the ad on Facebook led you to believe you would get your order before Christmas. I checked my bank account and learned I had been charged twice for the order. I immediately tried calling them, kept getting High Call Volume message and instructed to send email. I have done this 4 times and have yet to get a response and have no idea when my order(s) would be delivered.
I want to be refunded for order#XXXXXX and send my items from Order# XXXXXX and get an estimated time of delivery.
Emails were looked into and do see that customer was taken care of internally. Second order that was mistakenly placed was cancelled and refunded. Customer was explained lead times as well pertaining to first initial order.
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me a refund on the one order but cou9ld not provide an expected delivery date on the remaining order. Per their advertisement on Facebook, the order was guaranteed delivery by Christmas. Still no word on when I can expect the product.
Order XXXXXX was cancelled. Order XXXXXX, December 8th, falls under the 4-6 week lead time. Tracking information will be sent to email on account when order is processed for shipping.
have sent multiple emails, made multiple calls, tried all I know to do to connect with redline steel......NOTHING!!
I placed a $175+ order on October 17,2017. While thinking that would be more than enough time to recieve for Christmas with the 4-6 weeks as stated in the order confirmation e-mail. I have made many calls to the business. I have sent many e-mails to the company. Wanting to touch base and get an idea of when the product would be completed. No response whatsoever! With no contact from this company, how would I get my money back??? Very very frustrated at this point! Was so excited to receive and give the 'Tree of Life' piece as gifts for Christmas. They would mean so much to my family. Now the week before Christmas, I am looking for more gifts for my family. I am so very disappointed with the way this company is conducting its business and customer service.
if this business cannot keep up with taking customer calls and respond to e-mails being sent to them then I truly hate to say it but they should close the doors. Customer care is a huge part of returning business.
Emails have been looked into. Although the Christmas Delivery deadline was explained, we do see that order was not shipped within deadline. We do sincerely apologize for the delay of shipment in order. Order shows that it was shipped on 12/26/17 with delivery on 12/28/17. Tracking has been provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
In addition, we will be emailing and communicating with the customer to resolve this internally.
I did receive my entire order. I am happy to say they are beautiful! I'm only disappointed with not receiving response to my email. The product is amazing.
Have not received my order, status says have not shipped and am getting no answer.
I placed an order on 11/24/2017 for several items for Christmas presents. My items have not shipped and I am not getting any answer either by phone or email from this company. Christmas is a week away and the website doesn't even show the items as shipped yet.
I would like my purchase sent to me prior to Christmas.
An email was sent to several customers from the owner explaining the delay in orders and offering a 50% credit to these customers. We have on file that customer has accepted the 50% credit and they are satisfied. Order shows that it will ship within 1-2 weeks at the latest.
We do sincerely apologize for the delays that have occurred and do appreciate the initial support of our small business.
(The consumer indicated he/she DID NOT accept the response from the business.)
I again ordered this for Christmas. I had nothing to offer the 6 sons for our celebration. I was offered a 50% off our next order. Why would we order from a company who can't deliver when promised. No code was sent for this, by the way!
We apologize about the delay in response to the status of your order.
After verifying your order, it shows to be shipped by mid next week and due to the longevity of your order, we've send over a E-gift card for the inconvenience.
Again, we apologize that we weren't able to deliver in time for Christmas, but glad we were able to accommodate you with the shipping of your order and E-gift card for 50% of your purchased order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept. This has all been resolved. We finally received the products this week and were given a code for free merchandise which I have already ordered. The products are wonderful. In the future don't promise things you can't deliver.
Not being able to gift you have selected, at the appropriate time is rude!!