Redline Steel

I received my order finally and its damaged. I ordered the fleur de lis with my surname and its bent on the left side, we can't use it. I have tried to call, emailed pictures and went on their website to fill out a form with pictures also. I am at a loss here on what to do. I have paid for it but cannot use it. It took quite a while to get it the first time, is there a point in returning it? I would really like to communicate with someone from the company. May I return it and get my money back? Its a shame because I really liked it and wanted to use it. I would like to give them a question mark instead of the star system.

I placed my order in October and still have received it. I've send numerous requests for status via email, Facebook messenger and tried to call. You just get an automated message back that they're not accepting phone calls due to a high call volume and to check the FAQ page to get answers. It's extremely disheartening to see such poor customer service from a new small business. The items on order are for Christmas, I'd just like some real response with a ship date.

Have not received product nor can contact anyone.
Order XXXXXX was placed on 11/06/17 for Christmas gift. Have not received product nor can I contact anyone. Have tried contacting through website and phone calls with no response. Company had no problem charging me for product within days of ordering but can't seem to complete order. Very disappointed with company since I could have placed this order with other companies.

11/20 my order was placed and my bank account was debited but I never received a confirmation email and have never received the product.
I have called and emailed Redline Steel about my problem more times than I care to count and have NEVER received ANY response.

I placed an order on Nov. 20th for two "dog love" signs. I charged my order to my Master Card ending ***. My bank account was charged for both signs (on 11/20) but I never received an email with my order number and I still have not received the *** One Dog Love sign was to be sent to my sister, *** POB *** (this should be ***, my typing mistake), Sheffield, PA XXXXX and the second to me: ***, *** Court, Englewood, Ohio XXXXX. My email is: ***@yahoo.com

When I placed my order on 11/20, I never received an email with my confirmation number but my bank account was charged. I will be glad to provide you with a copy of my bank statement confirming the withdrawals (I don't expect you to take my word for it). My contact information is below:

***, *** Court, Englewood, Ohio XXXXX, XXX-XXX-XXXX, ***@yahoo.com

Delivery was to be in 4-6 wks. It is now 8 wks and I have heard nothing. Cannot reach by phone.
I completed an online order 10/15/17, paid with credit card. Rcd confirmation email immediately with order #XXXXXX. Confirmation email stated I would get an email when the item was shipped in 4-6 wks. I have tried calling the business and no matter what extension you pick the company is not taking any calls. I have emailed the company twice with no answer. My order was for Christmas and would really like an answer one way or another. I checked my order status online it says order placed 10/15/17 and updated on 10 /15/17 so it appears they haven't even seen the order since the day it was placed.

I made a purchase on Nov. 6 2017 they took my money have had no response from the company. I have emailed multiple times and called on the phone nothing. These were to be Christmas gifts and now what?

I placed a order on October 20,2017 and patiently have waited for our order to be shipped out. It has now gotten past the shipping policy notice and I still have not received any kind of response or order status update after trying to contact them via the website and personally sending them 3 separate emails for a update. I really do hope I get my order soon as these are being used for recognition for a event we are hosting soon.

I, like many others ordered 3 items to give as Christmas gifts. After I placed the order and paid and ONLY after I did, I received a message that shipping would take 4 to 6 WEEKS! It should have stated this before I placed the order! I emailed about my disappointment and did receive a reply a few days later that they would be shipping orders to arrive before Christmas but with no details as to when. I have since emailed to ask the status of my order and tried to call several times - they are not accepting calls and now refuse to answer emails! They appear to have nice products but have very poor customer service. The order process should say clearly how long it will take to receive the items and they should have anticipated the Christmas rush and hired additional personnel to answer questions, etc. I think their business practices are questionable and I have been left with an unfavorable experience with this company. Wish I had checked Revdex.com before spending money with this company. Buyer beware!

I placed my order on October 30th thinking that I would have plenty of time to get my order by Christmas. I placed an order for 4 pieces which are all Christmas presents. I have tried to contact the company about the status as after almost 2 months it still says that the order in unfulfilled. I can't get through by phone and keep getting the same canned response by e-mail. The e-mail response says that they guarantee delivery for Christmas if you placed your order by November 24th which is a month after I place mine and I still haven't gotten any notice of ready to ship or shipped. I have to reship these to my family so they will needless to say not be getting them in time for Christmas. I only hope that when I do finally get them it will be worth the wait.

I too have an order placed in October. I received an email stating it ship however when I checked the tracking number it never left the factory. I have sent numerous emails with no reply. I am very disappointed in this company and plan on contacting my credit card to file fraud report.

Have not received product, nor have I received replies from emails regarding the issue.
Placed order on 9-25-17. Order number: XXXXXX. The amount of $36 was debited from my account on 9-28-17. It said to allow 6-8 weeks for delivery, however it has now been 11 weeks. I have emailed them on two separate occasions and have received no response. When calling, they say due to high call volume, they are not taking calls.

2 items ordered October 16th. XXXXXX is the order number.they don't answer their phone, email, or internet messages from their own website.
Order XXXXXX. Redline Steel has not delivered this order to either *** or ***. These are Christmas presents ordered on October 16th. They removed our cash from PayPal on October 16, 2017. They don't answer their phones or email, or messages created from their own website. Can't get anyone to respond. They are still heavily advertising and I'm seeing MANY COMPLAINTS.

No response after sending three emails to inquire about delivery date
I purchased a 50th anniversary gift for my parents on November 14th. Since placing the order, I've sent three emails to check on the status of the order with no response. Having spent years in retail management, I understand that November and December are some of the busiest months of the year; however, I also know that without stellar customer service, a business will not survive.
I was not asking that anything be changed about my order, but I did expect a response to my inquiry, even if it was that the order would be delayed because of the demand. Had I received even acknowledgement that my emails had been received, I would not complain. The products the company offers are gorgeous, but the lack of customer service makes it a less than desirable company to support. My husband is a veteran, so it was important for me to support a veteran run company. Unfortunately, due to the lack of correspondence, I doubt I will place another order with Redline Steel.

Order not received
I have not received my order for 2 monogram items I ordered on October 17 2017. I paid with PayPal and Redline steel has received payment of $136. I have tried contacting business by email, online customer service, and PayPal requesting a status update on my order #XXXXXX. No response except auto generated generic response 1 time. These are Christmas presents. I have no choice but to submit a complaint when they wont respond otherwise

I am upset that they can't answer the messages I have put on their site.
Want my order by Christmas.....and I ordered by 11/24/17 like the site said. My card has been charged. Not Happy!

I have now ordered 4 things from Redline Steel. Two of them came quickly and the last two were ordered together and came weeks later but after ordering the final two, I had received an email telling me they would be at least 6 weeks getting them to me. So, no worries. They came at the time I was told they would be here.
I love the metal products...all of them! I will order again from this business soon.

Well, I guess I take some comfort in knowing that I am not the only one that is so disappointed in the lack of communication from this company. The products are so beautiful and I ordered a HUGE amount at the first part of November for different family members for Christmas. I even initially received an email from someone at the company thanking me for my business. But, unfortunately, since many of my gifts have to be mailed and I still have heard NOTHING about the status of my order, I will probably have to stop payment on my credit card if I don't hear something soon. Not only is this disappointing because I won't get the beautiful family trees that I ordered, but now I have to figure out, shop for, buy and ship all new gifts. So disappointed!!!

12/7/17 I am also trying to get status of order #XXXXXX which was placed on October 17, for two items ordered for Christmas. My credit card was charged within a day, but yet no responses to my emails on the status of the order. It's unacceptable to charge a customers for the items, and ignore their request for status, especially knowing this time of year they are probably gifts for holiday.

I had ordered some items online through this business. I became upset after I had tried to contact them through email and phone and was unable to get a response from anyone. After contacting the Revdex.com I received my items. This order was not received in a timely manner. It was ordered in Sept 2017 and I did not receive until Dec 2017 {the 7th} But I will have to tell you these items our of utmost quality. They are beautiful. If this business would just post on their website they are running behind, I don't believe the consumer would be upset if the order took longer than expected. But not to hear is disheartening when you have already paid for your order. But in all honesty I would definitely order from this site again. Their products are of high quality, beautiful craftsmanship, and are worth waiting for. I thank Redline Steel for their products. And I also thank Colin for his service to our country!!!!!!!!!!!!!!!!!!!!!!! Thank You

I placed an order on 11-16-17 and have not received my order, even though I have paid in full. They are not responding to emails or phone calls.
I placed an online order 11-13-17 and received a confirmation order #XXXXXX, $74.00 . I have tried to contact this company via email and telephone. I have had no communication with them concerning this order. Their phone message is "due to high volume calls" we can no longer receive your call. I have paid for the order in full, $74.00 and want my money back. This was a Christmas present that won't happen. These people are advertising delivery by Christmas on Facebook. Other reviews are now popping up about they are experiencing the same problem that I am having. I believe this is a scam artist and is just out there taking peoples money.