Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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I ordered a product and I have not received my item
I placed an order on Oct 17th. The money was deducted out of my account the same day order was placed. I started to get concerned that I had not received my item on November 17th which is a month from the time I placed my order. So I sent a message on Facebook and at first I got a message thanking me for contacting Redline and due to high volume they directed me to FAQ page and further inquires to their e-mail. So I did and no response. Then on Nov 18th received a message saying I do apologize about the delay in the update on your order. I will have someone get back with you on Monday. I waited until Wednesday to inquire and got the message again thanking me for contacting Redline. I then sent another message requesting a refund. The occasion I was purchasing item for has now passed
I would love to have the item I ordered in a timely manner if not, money refunded
We currently advertise a 4-6 week production only time frame, however, as seen, we are dealing with several delays on orders. We have found that this order was shipped on November 30th prior to us knowing about this complaint. This shipment date was 3 days after the item had finished the 6th week of production. Delivery was 12/4. Tracking is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
I placed an order 8/29/17 & still have not rec'd my order, but they have already charged my card. It has been approx 13/14 weeks & no order product.
I placed an order (#XXXXX) X/29/17 and paid by CC of $88.20. Which was charged on 8/30/17 Order should have been done in 6 wks. On 10/08 emailed to see what the problems was and *** replied with 'machine issues'& they are doing all they can. I sent a few Facebook message 11/11 and 11/13 with less that adequate responses. Rec'd and email from "Sean" stating sorry but we only have 25 employees and are swamped. and he assures me I will receive by Christmas and their deadline to mail out would be 11/24/17. I have yet to receive a "your order has been shipped" email as stated. it has been nearly 14 wks and I do not have my order but yet they have their money. I was initially chocked when my credit card got charged as usually when I buy online my card does NOT get charged until the item has shipped. NOT HAPPY! THEY ARE NOT EVEN EXCEPTING PHONE CALLS FOR ME TO EVEN GET A STATUS UPDATE. THEY REFER ME TO THEIR WEBSITE AND "CONTACT US" WHICH IN TURNS REPLIES WITH A MESSAGE FROM "SEAN'
I WANT MY ORDER OR MY CARD CREDITED IMMEDIATELY. THOSE ARE THEIR OPTIONS AND I NEED IMMEDIATE NOTIFICATION OF EITHER.
We apologize for the delay in shipment of your order. Order shows that it was placed for shipment prior to receiving this complaint. Order is set for delivery on December 4th. Tracking link has been provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I will not be using this company again, regardless.
We thank you for your initial support of our company. Again, we do apologize for the frustrations and inconveniences that were caused due to the delays.
ordered product did not receive. Was unable to get a response from company. Ordered product 11/2/2017 have not received purchase
Ordered a steel sign on 11/2/2017, cost with shipping $11.95, money was taken from my bank account on 11/2/2017. Have tried to contact Redline Steel multiple times via email and phone calls. No answer or just a recorded message, no way to leave a voice mail. As of today, 11/24/2017 no response or product has been received. They are thieves and have stolen my money. I am a senior citizen and don't have money to throw away.
I want my money refunded!
We apologize for the emails being missed and going unanswered. We have looked over the order. Our typical production time frame is 4-6 weeks from order date. Order shows that it was shipped and delivered within this time frame prior to us receiving this complaint through mail. Tracking link is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the product but it was not what I expected. I did speak to another customer who ordered the same product I did, she was not satisfied with hers. Both were thin metal with sharp edges, it would make a good weapon. The company did send me an email regarding my complaint stating they were sorry for the misunderstanding and that the product would arrive shortly. I accept the company's response but I will not purchase anything else from them. Thank you for your quick response to my complaint.
Hi,
Thank you for this information. We received this claim in the mail on 12/11 and will get this resolved via private email directly with the buyer. Thanks again :)!
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything has been taken care of regarding this compalint. I am satisfied with solution we reached. No further action needs to be taken.
I purchased three $100.00 gift cards 10/26/17. I haven't received yet and have emailed the company 3 times and have attempted to call.
I purchased three $100.00 gift cards on 10/26/17 paid by PayPal and deducted from my account that day. I received an email right away that my order had been filled. I have not received them and have emailed them three times 11/6/17, 11/14/17 and 11/18/17, with no reply. I moved yesterday and now have a different address. I have tried to call but each time I just get the same recording saying that due to high calls they aren't accepting any calls at this time and it hangs up on you. My order # is "Order #XXXXXX confirmed"
At this point I would just like a refund of my money. I will not order a product and have to go through this again. This is obviously a scam of some kind. It is sad they are doing it representing veterans.
We apologize for the delay in response to your emails.
The gift cards are E gift cards and sent through email. The E gift cards are fulfilled immediately after ordering and sent. We do apologize for the misunderstanding.
Customer will be emailed to resolve this matter internally.
(The consumer indicated he/she ACCEPTED the response from the business.)
After filing a complaint, I was emailed to let me know that e-cards had been sent, but they hadn't. I then emailed the person who gave me that information to let them know that I had not received any emails, even in spam. Today, I did receive all 3 gift cards in separate emails. That is all I wanted.
Got the product I ordered on 9/17/17 today, 11/22/17. The product itself is beautiful and is as advertised. My concern is that I tried communicating with this company several times through regular email, their website, and voice mail without success. I did get an initial confirmation of my order and one response to an email after 4 weeks. After 9 weeks I finally called the Huntsville Chamber of Commerce(where I did get to talk to a real person) and emailed the Huntsville Revdex.com. Redline Steel's products are beautiful and their advertising is great. I would recommend that they put more time and effort into customer relations. Communication is key, especially when your order is late. At least a blanket statement on your website saying that due to high demand orders are running late.Once again, thank you for my product delivery.
We do apologize for the lack of communication. This is not intentional in anyway as we are receiving thousands of emails on a daily. We are working on this obstacle and doing everything we can to improve vastly. We do thank you for your initial support of our small business.
This company has very poor customer service. I ordered Oct. 10, 2017 tree of life through paypal. It is Nov. 21, 2017 still have not received my product. They keep sending me a form email stating same reasons for non delivery. No way to get my money refunded. And they are still selling this product with guaranteed delivery by Christmas.
On 9/7/17 I placed my order with Redline Steel. As of today it has not been delivered!
On 9/7/17 I placed my order with Redline Steel (Order confirmation # XXXXX) at the time I placed my order it noted give 4 to 6 weeks for delivery. It has now been almost 11 weeks and online my order has not even been "fulfilled". So they have not even made the: Monogram-Fancy-Small/Black items that I was already charged on my credit card for $61.00. I tried to call them and they do not take phone calls. I emailed them several times and never got a response. In may last email I said to either confirm my order is being processed/mailed/delivered with a specific date, or cancel my order and give me my money back or I will go to Revdex.com. Well it has been another week - and I have heard nothing from them... This was to be a wedding gift for my bosses Son - which he has never received and I look like a heel!! So at this point I just want my money back and I will look elsewhere to get him a gift.
All I want now is a refund of my $61.00. I do NOT trust that this business will honor what they say they will do.... so I just want my money back please.
We do apologize for the delay in shipment of order. Order does show that it was shipped 11/28 and has an estimated delivery date of 12/2. Tracking link has been provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
Again, we sincerely apologize for the delay that had occurred and the frustrations and inconveniences that were caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad the order has now been shipped. I am satisfied. Thank you for your help Revdex.com on this matter.... I appreciate it! I also want to thank Redline Steel for completing my order and getting it shipped out.
I ordered several items the first week of September and today is November 21. I have multiple attempts to contact them via email, letters and phone but NO RESPONSE!!!! I need an update and needed to make arrangements for a change of address on the order. NO response!! I have heard many positive comments on the product but the customer service is horrible. I would like to do more business with them but because of the LACK OF COMMUNICATION I will not. They took my money on the day the o deer was placed in September but they WILL NOT RESPOND TO AN EMAILS and are "not taking phone calls at this time". Poor business and that is too bad
STAY AWAY FROM THIS COMPANY! I ordered 3 items from this company on September 16 and it is now November 21st and I still haven't received the items, yet my credit card was charged right away. I've email them twice and received no response, I've tried calling and they don't receive phone calls. I'm now out over $100 on three gifts and no way of knowing if I'll ever receive them. This is horrible customer service and not only will I never order from them again, I'll be telling every one I know to stay as far away from them as possible.
My complaint mimics all others. Ordered 3 items at beginning of Oct, now end of Nov and no delivery. Like everyone else, have tried the phone and email with the same response. My question is did anyone get their delivery?
I too ordered from this company and 8 weeks out not product, no answers to emails or phone calls. They have my money and I still have no product will now go through my credit card company to try and get my money back.
We do apologize for the delay in shipment to your order. Your order was shipped and is currently in transit. We will email you with the tracking.
Order not received in time promised. They debited my acct and wont respond to attempts to contact.
On Sept 28, 2017 I placed an order (#XXXXXX) "The Tree of Life" in black and the small 18 inch size (wall decoration) I was charged $56.20 on my card Oct 2, 2017. Although the item was listed as "in stock" other places on the site said orders could take 4-6 weeks. I waited until 6 weeks passed and began to try and contact them. I sent 2 emails asking for an update. I sent 2 messages to their chat on the web page asking for an update. No one has responded. I tried to call the number they have listed on the site 3 times and the recording says they are not accepting calls because of the high volume of calls. They took my money immediately and don't even have the courtesy to reply to emails. I have waited long enough for a product that is listed as "in stock".
I want the product shipped immediately or I want a refund. I am no longer interested in doing business with this company due to the terrible customer service
We apologize for the delay in shipment. Order does show that it was shipped on 11/27 with an estimated delivery date of 12/1. Tracking link is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as far as the item was shipped when I complained. However, the item was WAY over due and I had to resort to Revdex.com and Social media to get a response from them. It is TOTALLY unacceptable business practice and I do not think they should receive a good rating. I wish someone had warned me and I will never order from them again and will warn others as well. A simple update from them when requested could have kept me as a customer.
Order placed on line and acknowledged but item ordered not delivered and customer service not responsive to emails.
I ordered a "Tree of Life" in late August after seeing their advertisement and received a response that it would be about 6 weeks for delivery. That was plenty of time as it was an anniversary gift for late November. It is now a week from that date and I still do not have the item. I have sent multiple inquiries to their customer service and still have not herd back from them. At this point, this company has ruined a very special event in my life which cannot be re-lived. I would not recommend this company to anyone!
I want the item or return my money with interest
we apologize for the delay in shipment of your order. Order was shipped on November 20th, and delivered on November 24th. tracking link for order is provided below for reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
Again, we do apologize for the delay that had occurred and the frustrations and inconveniences that have been caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
The item was received on Nov 24th but it took several complaints to get it resolved. Never did get any direct response from the company.
I ordered 2 items; emailed multiple times, no response. No invoice emailed. No product received.
I made a purchase of two items on October 31. At the time of ordering I was not aware of the 2 - 3 week delivery time or extended delivery time due to high demand. I never received a copy of an invoice emailed to me from Redline. I have emailed them multiple times and emailed owner, Colin, twice. No response provided. I have called multiple times and always receive the message "due to high call volume calls are not being taken at this time."
Response to my request. product in a timely manner.
We have looked over customer's order. It is stated on multiple places on our website that we have a 4-6 week production time frame and orders can take longer. We do apologize if we have not been transparent enough with our lead times. Order shows that it was shipped and delivered within lead times and before we were aware of this complaint. In addition, the order also shows that an order confirmation email was sent to customer when the order was placed. Screen shot of email is provided. Tracking information for order provided below.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
We do apologize for the one email we received not being responded to in a timely manner. We are working on getting thousands of emails answered as quickly as possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business claims "an order confirmation email was sent to customer when the order was placed. Screen shot of email is provided." The screen shot provided does not show proof of an email but rather an electronic log of the process of my order. When I had attempted to go to the website to find out what the status of my order, I was requested to enter in an order number. I was not able to do this because I had no order number because I never received an email from the company. The only email I had received was from the owner, Colin, (attachment redline steel 1) thanking me for my order. I used that email to respond inquiring about my order. (attachment redline steel 2) I never heard anything until the order was shipped. The company claims to have a statement "multiple places on our website that we have a 4-6 week production time frame and orders can take longer." It is located in two places which require a search. I attached multiple screen shots of the website to show where it is and where it isn't. It should be stated clearly on the home page. It is stated, after searching in two other areas. And it is stated, discretely, at the bottom of the page of a product. This company misrepresents the facts. yes they fially delivered but they failed to provide an email invoice. I have yet to receive an invoice. I have yet to receive an invoice from them and the only way I know what I ordered and paid is through my PayPal history.
We apologize about the delay in response to the status of your order.
After verifying your order placed on October 30th, it shows it was shipped 11/18 and delivered on 11/24 and within our 4-6 week timeframe.
We thank you for your support and services to Redline Steel and look forward to assisting you further if needed.
Thank you and have a nice day.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a joke and will forever be a joke. Their response "We apologize about the delay in response to the status of your order." is insincere at best. They rest on that "apology" and think because the order was shipped within their 4 - 6 week timeframe and that they now "apologized" it is good enoough. This is a terrible company to do business with. Never again and I will let tons of people know about it. They do not need to respond any further to my responses. They are a joke.
Placed an order on October 12th & have tried 3 times to communicate with Redline Steel about when I could expect delivery. absolutely NO response.
Purchased Texas Distressed Flag on October 12, 2017. Total purchase price with shipping & tax was $51.00. I was told that it would be 4-6 weeks before delivery. I have emailed this company 3X & have called the 800 number associated with this companies corporate HQ. The answering machine won't even let to leave a message!! It says to go to the website to inquire about my purchase. The machine literally states that they are NOT taking any calls anymore!! My order #XXXXXX. I paid for this with my credit card. These people have cut off all forms of communication with their customers. My son is a soldier in the US Army & will be finally be home for Christmas...we were buying this for him. This is an absolutely unacceptable & shady business practice.
I want my flag I paid for & I want to know when it will be delivered!!
Order was looked over and it shows that customer's order was shipped and delivered within the 4-6 week production time frame, before we were aware of this complaint. Tracking link for order is provided below for reference.
http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z3YE559YWXXXXXXXX
With that being said, we do apologize for the slow response to emails. This really is not intentional. We are working to resolve this so we are able to communicate better and faster with our customers.
another dissatisfied customer! This is November 2017, so very fresh...do not order from this company!
I placed an order with Redline Steel on 9/17/17. I got an immediate confirmation of my order. 9 weeks later my order still has not been fulfilled. A call to the Huntsville Chamber of Commerce confirms that they are still in business and that the workers are putting in overtime. I do have a problem with a company whose advertising is great but does not balance that with customer service. A reassuring email from the company about my order or even being able to leave a voice mail would be helpful. , especially since I have attempted to contact them 10-12 times by both measures. Communication is key to good public relations and they truly lack that.
Online process was confusing/misleading. Tried to cancel immediately. Company won't answer phone call or repeated emails.
On the evening of 11/13, I placed an order for 1 stock item via a Facebook add @$9 with flat shipping rate of $2.50 and then gave my payment info. Then was prompted to purchase a 2nd item for just $9. Clicked for 2nd item. But was charged again for more shipping. Was not given an opportunity to revise the order and billed for both item and separate shipping charges. Plus it said shipping would be 6-8 weeks after the order went through. I immediately requested a cancellation of entire order via email. No response. I have tried to call numerous time - recording only, no live person answers. No response to numerous emails left through their website form. I have screen shots and saved emails of all communications.
Full refund of $23.45
We apologize for the delay in response and this matter not being handled in an appropriate amount of time. We see on the order that the original shipping discounted price offered with the promotional price of the Dog Love is for $2.95 and the additional shipping was for $2.50. This additional shipping is for the second item that was ordered and due to the additional weight the item would add to the package. If this is not paid with order, there is an additional charge that the shipping carriers will charge the customers, which from what we have found is more than what we are charging. With that being said, We will emailing customer and refunding the full amount on the order as requested. Again, we do apologize for the frustrations and inconveniences that have been caused and we will be handling and resolving this internally.
(The consumer indicated he/she DID NOT accept the response from the business.)
8 days and refund still has not posted.
Order and filed have been looked over. Our files show that customer order was passed over to management due to a glitch in our system and refund not going through immediately. Once order was passed over to management, customer was manually refunded through PayPal in the full amount of $23.45 on December 6th.
I have just review my distressed flag from Redline Steel and it was awesome. I know it took several extra weeks to get to me but well worth the wait. I can always be patience for a veteran. This is our second item from Redline and we will be purchasing more. Just want to say "Thank You" for your service to our country and for the awesome steel art. Keep up the great work.
Thank you so much for your support and appreciation of our small business. It truly is appreciated. We look forward to serving you in the future!
Ordered on 9/10 and received the confirmation but it was INCORRECT. I emailed them 4 times and on 11/11 received the INCORRECT order. I have called (get the same recording everyone else does) and now I am going to mail a paper complaint to them and dispute my credit card charge. Too bad, they have a good product but HORRIBLE customer service.
We do apologize for the delay in response to your emails. We will be emailing you to resolve this internally.
Red line contacted me after seeing this review AND have taken steps to correct this. I appreciate them reaching out. The product that came in error was very nice and I look forward to receiving the correct item. Like many others have said, the product is great it is the lack of communication that prompted the negative reviews. They did mention this and said they were working to correct it and that they have been overwhelmed by the rapid growth of their company. Since they have corrected the issue I would like to change my review to 4 stars.