Redline Steel

Placed my order 2nd week of December haven't received product or any info on where my order is. They are taking no phone calls and no email responses.
ORDER #XXXXXX
Discount (DONTGO15) $-16.20
Subtotal $91.80
Shipping $0.00
Total $91.80
ORDER PLACED
2018/12/11 TOTAL
91.80 USD SHIP TO
*** ORDER #XXXXXX
Order Detail
Placed through paypal
Live, Laugh, Love Black 49.00 USD
Monogram - Mr and Mrs - Small - 18" / Black
Monogram - Mr and Mrs Small - 18" / Black 59.00 USD

I purchased the 2 signs 12/15/18, I received an email of confirmation. I didn't hear anything so I tried calling the company January 25, 2019, I received a reply Jan 30 from G stating that it could be 6-8 weeks and they were behind on their orders because of big demand. I waited, I emailed her again yesterday and got a standard response today stating that if I email it puts my request at the end of the queue of requests. I still haven't gotten my signs, I paid for them and its been 11 weeks.

I ordered two products four months ago and have yet to receive them.
I had placed an order last November for a few holiday gifts for my family. I received a message that there was an issue with their equipment in their plant and that I would not receive the order by Christmas. I was okay with this because I understand the manufacturing business has its turbulations. Ever since late January, I have been trying to get a hold of them to see the status of my order, but have heard nothing back. I paid with a debit card and the money was taken right after I ordered online. My order number is XXXXXX.

Have not received product that was order almost 3 months ago and they will not respond to emails.
Order Number is XXXXXX
Product was ordered on 12/16/2018.
1st Email was sent on 2/7/2019 asking for an update.
2nd Email was sent on 2/19/2019.
Still have not received a reply.
Reached out to them on facebook and they responded to me telling me to email the same email I have been.

Order number: XXXXXX
Paid for a product, never delivered. The business has stopped answering any forms of communication.
Order number: XXXXXX
Item: Monogram Country x1 Medium 24" Black Matte
Standard Shipping
I ordered a custom design with the company on Dec 14th 2018. They have deducted the $85.87 from my account the same day and got a thank you email from them. I emailed them on Dec 18th to inquire about the shipping and date of delivery which I was told "All products are custom and may take 6-8 weeks to complete. We will keep you posted". I tried reaching out again late January and nothing, tried again in February, nothing. I have called and left VM. I even FaceBook messaged them and got a response to email ***@redlinesteel.com and I have sent the email, and another one with no reply. Tried FB messenger again and now they have stopped reading and answering that too.
Now I am at the point where I would rather have a full refund and go to another business. This is going on 12 weeks and I have read many reviews in the last few weeks where they are having the same issues, wanting money refunded for the product that was never completed.

placed order 01-Dec-18, finally received on 16-Feb-19, order was not correct. Company sure took the credit card money quick! Have contacted company via email numerous times w/ no response. Order # is XXXXXX. I ordered a dragon fly piece and received a butterfly instead. The confirmation stated a dragonfly was shipped. everything I ordered was Christmas presents. Had to spend another $40 to send out additional packages to the recipients.

placed an order on 12/7/18... to date, nothing, no product, no info other than in production. I've emailed on more than once occasion without answer

Please note our current manufacturing lead times are averaging 4-6 weeks on all Orders. this is from the order I had placed... needless to say the item is grossly overdue.
Order Placed 2018/12/07 Total 81.62 USD
3 months and nothing... based upon the scores of other dissatisfied customers I have no confidence that the order placed will be completed.

Purchased 2 signs on December 7th and another on December 27th. Have not received any information on them. I have emailed the company on February 4, February 8, March 1, and March 4 with no response. I have called several times but there is a recording that states no one is in the office. I have tried to contact them via chat on their website, but it also states no one is there. My orders are #XXXXXX for $102.40 and #XXXXXX for $60.37.

I have read a lot of the complaints below and mine is same.
Ordered in Nov 23...and only a few responses to my emails
More responses to my negative comments on Facebook.
I have ordered in the past and like the products. Please please
give me my items. Order 533066. Sorry that you are loosing so many
customers due to the delay and no customer services. Hopefully you will
learn from this.

Order never received. Multiple email and phone call attempts, minimal/canned response. Zero progress towards resolution or completion of order!!!!!!!
Pleeeeeeeeeeeasssssssssseeeeeeee...........let me know what I can do to get my order??

#XXXXXX December 14, 2018 Paid Unfulfilled $240.72

placed an order in Nov 25 2018 and after several emails order finally received on Feb 12 2019
order received, but contained incorrect items.
After waiting from November 25,2018 until order finally received on Feb 12, 2019, only to find order was incorrect . I ordered four items.
Of the four items ordered, I received one item that was correct (a fleur-de lis welcome sign in bronze) . Item # RLS-HH-01-blk "Heart Home", item # RL-HXXX-XX-XX-BLK "Family - black" , and special order item # RL-CXXXXX-BLK "Monogram-Fancy"
were not receive at all. Instead I got two signs
that look like "elk antlers" with the letter "J", or "T" on them.
I have sent two emails to the company since receiving this incorrect order and as of today,
(March 4, 2019) I have not received any response at all.
As a retired military individual myself, I was trying to support a business run by and owned by vetrans, but now I am second guessing
my thoughts and actions.
This order was placed via "credit card" and the card was charged within one week of the order, but I had to wait three months to get the wrong order.
NOT A VERY GOOD WAY TO CONDUCT BUSINESS !!!!

Great product. Excellent quality.
Friends, family, and I love your work.

Ordered name plates for my son his wife and their daughters. I was so pleased when they arrived and they are beautiful. Yes - they were late - not a problem - they were still a hit. Will definitely keep looking for more ideas from Redline. This was my second order from them and they made a huge hit on Christmas. Thank you...

I ordered the Hope sign (in blue). I'm very happy with my purchase. It was easy to order and the description matched the item I received. It shipped fast as well. I think it was a very good price and the quality is excellent. I will be making another purchase soon.

I have ordered twice from this company. Both times they have exceeded my expectations! Great communication. If you ask a question they promptly answer. Shipping is fast and the products are amazing! I love the items that I have received! The quality is outstanding! Plus it's not hard to find a coupon which makes me feel like I am getting an even better deal!!

Redline Steel might have had a few hiccups during the holidays but the items I ordered finally came and they were spectacular. The craftsmanship of these items were outstanding and more beautiful then I even expected. I will continue to do business with this company because I know what I will be getting is quality work.

I placed an order(XXXXXX)on 12/17/18 My visa was charged $65.17 on 12/17/18 It has been 10 weeks, I have contacted them by e-mail, NO RESPONSE!
Even though I was charged for the order on my Visa the day the order was placed, I have contacted them several times to confirm that my order will still be made and mailed (as gift to another state). I have waited 10 weeks for confirmation that my item is even being made??? Why are they so quick to charge your credit card if they know there are problems meeting manufacturing and delivery quotes? I have called at least 10 times and have sent 5 e-mails and have received an email back stating if I keep contacting them, my email will go to the back??? This is how you treat your customers that have already paid for an item?

placed order in early December and still no product. reached out to redline steel via email several times with no response.
placed order on 12/9/18 for more than 200.00. I reached out to them on 1/21/19 to see about a shipment date, and received a general response from redline steel support team, assuring me I would be reached by someone in 5-7 days. I was not contacted regarding my order so I then reached out again on 1/29/19 with no response at all. I again reaches out on 2/6 and 2/23 before deciding to file a complaint. I have bought several items from redline steel in the past and had zero issues, not sure at which point this outfit went down hill and has the feeling of zero responsibility to respond to the people that keep them in business even after they have taken the money for the product. im very disappointed with the way this purchase has gone.

Order not received after 15 weeks.
Placed order on 11/30/18 for two items, order #XXXXXX for $84.00, and still have not received them. The lead time on their website says 6-10 weeks. We are well past that would like our items.

I never received the entire order I placed, even though the paperwork says it was shipped complete. It was not.
I placed an order for 2 items (Order #XXXXXX) with Redline Steel on November 9, 2018. I FINALLY received a PARTIAL order on February 16th. The paperwork stated that both items were in the package, however, clearly there was only the one item. I did NOT received the Infinity Sign (which is not a special order monogrammed item). I have called them, emailed them, and have received NO response. Both items were paid for in full when the order was placed. I would like the courtesy and respect of a response. I stuck with this company because they are Veteran owned. I guess that was my mistake. I just want the Infinity Sign I ordered shipped and I would like to know WHEN that will happen.