Redline Steel

I ordered two "God is Good" wall art pieces. The items came as promised and I was very pleased with them. One of them is a birthday gift for a priest from my parish. I will be giving it to him this Friday. I hope he likes it as much as I do. Thanks for your good service and products!

Order never received, no communication and phone number disconnected!
I placed my order on 12/21/18 in the amount of $151.50 for 3 custom products. As of January 13th I had not yet received my product or a shipping confirmation. I emailed customer service with a delayed reply until January 22nd which explained to me that they were still behind and they were working 24/7 to meet the orders. As of today, March 3rd, I have yet to receive my order or shipping confirmation. I emailed again and tried to call the phone number listed in Revdex.com. Which to no surprise is disconnected.

They were so quick to charge my account but yet over 10 weeks later I am still waiting for my order, or even an email reply or notification. This is absurd to charge a customer and then never ship their product. I can see from the other complaints that this is an ongoing occurrence with them. If they can't meet their fabrication times then they need to refund the customer. My order was to be a Christmas gift and yes, I did order it late. But, I told my two bosses that they had a gift coming from me around the end of January 2019. Now I look like a total it because it's now March 3rd and no light at the end of the tunnel of ever receiving the order. I will be contacting my bank to file a complaint as well.

A family member ordered similar items for me and my family but from a different company. The too ordered late December and I had my order by January 7th. Now I wish I had used that same company!!

BUYER BEWARE, do not order from Redline. They are an apparent scam and will take your money!!!!

I placed order with company on December 11th, 2018 for the amount of $100.30. As of 03-03-2019, I have not received order.
I placed online order, #XXXXXX, on 12-11-2018 for the amount of $100.30, which was immediately deducted from my bank account. On 02-04-2019, I sent the company an email asking for update on order status. I received an auto reply stating that the orders were backed up and not to call the company due to "only 4 people working". It also stated not to send another email asking for update because it would be sent to the "bottom of the que." It said that I would be contacted in 5 to 7 days. I still have not received the product or any other communication from company. I have read many complaints about this company.

I ordered their product on 12/7/18, order # XXXXXX and paid for it immediately, $94.97 with my credit card. I still have not received this item. Contacting them by phone-only gets a message. I e-mailed them and received a "canned reply". my order status says in production. I am very concerned that I have been ripped off.

Never shipped what I paid for
Ordered my items on 11/23/2018 for Christmas gift on Dec 21 2018 I got an e-mail from them stating they were running behind and my order would be delayed. Now they stopped replying to emails and no refund.

We ordered a custom design 11/25/2018 and have yet to receive it. We submitted a customer service inquiry on 2/14/2018 with no response
Basically we ordered a product. Our credit card was charged and it has been over 90 days and no product. We contacted customer support and they have not responded but with a canned email.

Ordered product in November 2019, was told would receive before Christmas 2018. It's now March 1st 2019 and have never received product ordered.
Ordered items in November 2018 with the guaranteed delivery promise by the company of before Christmas 2018. Nothing received before Christmas. Sent numerous e-mails, finally received an e-mail in January 2019 and I was told my order would ship by end of January 2019. Still received nothing - Emailed again February 18, 2019, received another standard response of "they receive over 10,000 emails a day, blah blah blah" still no product - e-mailed again February 24th 2019 stating I wanted an answer by end of February or I would file with Revdex.com. It's now March 1st 2019 and still no e-mail or product received.
I want an answer with status of shipment

Order # XXXXXX placed on 11/25/18 has still not been received.
On 11/25/2018 I placed an online order and have not received the product. My order number is XXXXXX. I would still like to have them fulfill my order as I still want the product, but I have been unsuccessful reaching this company. I have emailed several times with no response, and after commenting on Facebook someone deleted my comment. They charged my credit card when the order was placed.

Made an order early December and here we are in March with no product
I just want my money back, this is outrageous.

December 9th 2018 I ordered one item and still have not received it as of March 3, 2019.
I placed an order back on December 9th 2018 and it is March 3rd, 2019 and I still have not received my order. I knew I was not going to receive it by Christmas but My son really wanted it here for his dads birthday on January 24th. I did email 3 times and continue to get generic computer generated emails back. This product should not have taken this long. I was told 4-6 weeks and obviously that did not happen. My order number is #XXXXXX. I paid $99.00 for this product. I am extremely upset because my son has been waiting so long to give this gift to hos father.

WAS TOLD IT WOULD BE 4-6 WEEKS TO SHIP ORDER (ORDERED ON 12/10/18) STILL DONT HAVE, NOONE WILL CALL ME BACK WITH STATUS.
I BOUGHT 3 SIGNS ON 12/10/18. ON WEBSITE IT SAYS DELIVERY 4-6 WEEKS. I STILL AS OF TODAY 3/4/19 NOT RECEIVED MY ITEMS. I HAVE CALLED, EMAILED AND FACEBOOK MESSAGED. I CANT GET ANOTHER TO GET BACK IN TOUCH WITH ME ABOUT ORDER.

I never received the entire order I placed, even though the paperwork says it was shipped complete. It was not.
I placed an order for 2 items (Order #XXXXXX) with Redline Steel on November 9, 2018. I FINALLY received a PARTIAL order on February 16th. The paperwork stated that both items were in the package, however, clearly there was only the one item. I did NOT received the Infinity Sign (which is not a special order monogrammed item). I have called them, emailed them, and have received NO response. Both items were paid for in full when the order was placed. I would like the courtesy and respect of a response. I stuck with this company because they are Veteran owned. I guess that was my mistake. I just want the Infinity Sign I ordered shipped and I would like to know WHEN that will happen.

Order not received after 15 weeks.
Placed order on 11/30/18 for two items, order #XXXXXX for $84.00, and still have not received them. The lead time on their website says 6-10 weeks. We are well past that would like our items.

placed order in early December and still no product. reached out to redline steel via email several times with no response.
placed order on 12/9/18 for more than 200.00. I reached out to them on 1/21/19 to see about a shipment date, and received a general response from redline steel support team, assuring me I would be reached by someone in 5-7 days. I was not contacted regarding my order so I then reached out again on 1/29/19 with no response at all. I again reaches out on 2/6 and 2/23 before deciding to file a complaint. I have bought several items from redline steel in the past and had zero issues, not sure at which point this outfit went down hill and has the feeling of zero responsibility to respond to the people that keep them in business even after they have taken the money for the product. im very disappointed with the way this purchase has gone.

I placed an order(XXXXXX)on 12/17/18 My visa was charged $65.17 on 12/17/18 It has been 10 weeks, I have contacted them by e-mail, NO RESPONSE!
Even though I was charged for the order on my Visa the day the order was placed, I have contacted them several times to confirm that my order will still be made and mailed (as gift to another state). I have waited 10 weeks for confirmation that my item is even being made??? Why are they so quick to charge your credit card if they know there are problems meeting manufacturing and delivery quotes? I have called at least 10 times and have sent 5 e-mails and have received an email back stating if I keep contacting them, my email will go to the back??? This is how you treat your customers that have already paid for an item?

something different and love it!!

I placed 2 orders with the company (for 8 items) on Nov 8 & Nov 22 of 2018. As of March 1, 2019 only 1 item has arrived. No communication since Jan 4.
I placed two orders with this company. The first, #XXXXXX, was placed on November 8, 2018. It was for 5 items totaling $256. None of these items have been received. The second order was placed on November 22, 2018. It was for 3 items and totaled $71.03. One of those items (which cost $30.20) was received. Both payments were made from my Wells Fargo bank credit card, with payment already received by the company. I have received 2 email communications from the company, the second coming on January 4, 2019. In there, they showed me that my items were in production. Additionally, I was promised that the items would be out by the end of the month. It is almost 2 months since that original email. I have tried SEVERAL times to contact them using that same email, but I have not received a response. In addition, I have tried posting on their FB page and FB messaging them, but again, no response. I noticed that their website, which used to be www.redlinesteel.com has now been redirected to www.redlinedecor.com. At this point, I would like a refund for the 7 items that were not received, which would be a total of $296.83.

I placed an order and have not received my items or gotten an accurate delivery date.
I placed an order on November 24, 2018 on Redline Steel's website. On the website it showed that the items were available. I received an order confirmation for order #XXXXXX. On December 21,2018 I sent them an email asking when my order would ship.I received an email back stating the difficulties they were going through and that my order would not be ready in time for Christmas and a link to receive a $50 gift card.On December 31,2018 I asked if they could give me an estimate of when my order would ship. They again replied back and told me about the difficulties they were going through. They also stated that all pre December 5th orders will be finished and shipped by the end of January and that I should receive a shipping confirmation email within the next 30 days. On February 1,2019 I asked them how much longer for my order. They replied back on February 6,2019 that my order is still in their production queue. They apologized that it was past the previous quoted deadline. They said it should be completed within the next 5-10 business days (if not sooner). They also said the majority of the orders are set to be shipped by February 8th ath the absolute latest. Unless there was an issue then it would take the whole 10 business days. On February 21st I emailed and told them it had been more than the 10 business days and could they tell me when my order was going to ship. They have yet to respond. I tried to call their phone number from my cell phone and it says it can not be completed as dialed. I tried to call it from a land line and it just has a busy signal. I paid for the order through Paypal.

When order was placed, I was given a 6-8 week delivery. Now, I can't anyone to return an e-mail and there is not even a phone number to call.
I ordered a product from this company on 12/10/18 and paid with c/c. Order #XXXXXX custom product, placed online, 6-8 wks delivery. I have e-mailed on 3 occasions and get a standard form reply that they will get back with me in 5-7 days and never do. They have no phone and no way to contact or speak with them. I paid $112.00
"A charge for $112.00 will appear on your next Visa statement as "AMZ*Redline Steel LL amzn.com/pmts WA."

No response from them on the orders that I placed.
I placed an order on December 13th and was told it would ship in feburary still have not recieved any info and have emailed them multiple times with no response. So I guess I'll have to contact PayPal and and get my money back.