Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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Purchased 2 signs for gifts. They are absolutely beautiful. Great quality, very reasonable priced. I highly recommend this product. I will be ordering more in the future. Thank you Redline Steel
I made a purchase on 11/25/2018. Was guaranteed would be here by Christmas. I have yet to receive my order. They have stopped answering my emails.
I made a (2) separate purchases on 11/24/2018 and 11/25/2018 as a Christmas gifts for my family. The guarantee was orders placed on or before Dec 5 would be in time for Christmas. As Christmas drew near they sent a video out on Facebook advising they had equipment failure and they were doing their best to get orders out and suggested to buy back up gifts for our loved ones. I knew I was not going to receive my order. So Christmas past and a week went by. I emailed to see if they had a status on my orders. Did not get a response. Emailed again a week later. They responded they were working hard to get the orders fulfilled. Another week went by I emailed again. An automated email advised they would respond in 5 to 7 business days due to lack of employees. I waited the 5 to 7 business days and received no response. I emailed again. This time a *** emailed me back advising another 2 to 6 weeks for orders to be fulfilled. I finally received one of my 2 orders. So I emailed again to see the status on my second order and they have not advised as to when or if I am going to receive my order. They changed their name to Redline Decor and I can no longer get into my account to check the status of my order. I do have all the emails I sent to them and the few they returned to me. I have asked for a refund and no one has gotten back to me. They do not provide a phone number to call for customer service. So this is where I am today. It has been almost 3 months since I made my purchase and I am still waiting to see if I am going receive it or not.
I just want either my order shipped with a confirmation that I am getting it or a total refund.
Order# XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered
Order# XXXXXX Is still in the Production Process.
Once placed for shipment you will receive a tracking email . I apologize for the delay. We are currently working to get ALL orders fulfilled and shipped.
WE appreciate your support and patience.
(The consumer indicated he/she DID NOT accept the response from the business.)
Orders from November should have priority status. It is already the second week of March and all I get is that a tracking number will be sent. It's one item, it should not take 4 months to fabricate. This is very unsatisfactory and very bad business.
Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order# XXXXXX
With that being said, at this time how would you like to proceed with your order?
I ordered on 11/07/18 Order #XXXXXX. I have still NOT received the item. Want full refund!
This was a housewarming gift that the family never received!First couple of times I contacted the company, they got back to me via email. They even offered a $50 certificate for future orders. However since February they have not responded to any emails and phone number listed says it is not in service! They were happy to charge my credit card back in November, but I still have NO PRODUCT!!!!!
I would like a full refund for my 11/07/18 Order #XXXXXX Monogram Ã? 1
Large - 30" / Rust $160.00
Discount (welcome15) $-24.00
Subtotal $136.00
Shipping $0.00
Total $136.00 USD
FULL REFUND or someone to contact me to let me know the product will be sent!
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
Made a purchase from this company on November 16, 2018 for a Christmas gift, however still have not received the product as of Feb. 2019.
Purchased two items: Fancy Address Monogram and a Fancy Monogram Letter with last name for $122.36 with a credit card
It would be nice to receive the product but waiting over 3 months for a Christmas gift is definitely unnecessary. A refund would be expected.
Order#XXXXXX was placed on December 16
Due to the amount of orders we are currently working thru , it is almost impossible to locate your specific order once it's in Production process.
As soon as your order is placed for shipment you will receive tracking email .
Thank you for your support, patience and understanding.
We paid over 100.00 in Products Dec, 9 2018 and have not received out purchase items and keep getting different dates to delivery. Misleading.
We ordered our items Dec 8,2018 with the impression per there advertising we would receive our order by Christmas. The order confirmation I received afterwards indicated 4 to 6 weeks delivery. I sent an email confirming this to be true and 12/10/18 CEO & Founder Colin Wayne responded that I missed the deadline and it would be 4-6 weeks. (There was no mention of a deadline on the advertisement)12/13 I asked again if we may get possibly by Christmas (even though I took this as a lesson and still wanted the items we purchased) Dec 18, I was told upward to 6 weeks by Jei Customer Service Support. I emailed again, Emailed again, advised that it don't typically takes upwards 8-10 weeks from the custom order was still unfulfilled and now it will be 6-8 weeks. Emailed again indicating that I want our items or refund that it had been 8 weeks. The response I got was from Margaret Customer Support indicating the 8th weeks starts Feb 3rd. There was No response to my refund request. and I was surprised by the response. Yes, I was mistaken for the 8th week. Sent another email Februa email as time went on and no response. I even mentioned in the email 02/12 I want our order within week or refund that I was dissatisfied and would report them. We paid over 100.00 in Products Dec, 9 2018 and have not received our purchase items and kept getting different dates to delivery. Feel Ripped off! We want our items or money back! Pretty Simple.
Delivery ASAP or Full Refund12/201
I apologize for the delay. Due to the amount of orders we are currently working to get fulfilled it is almost impossible to locate each specific order. At this time I will go ahead and cancel and submit refund.
Refunds can take 5-10 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
We closed the bank credit card in fear of this being a scam. Please mail our check to the address we provided.
Thank you!
REFUNDED 3/6/2019
WE DO NOT SEND PERSONAL/COMPANY Checks
0XXXXXX received damaged, unusable. No response from company. Still waiting XXXXXX
I placed an order XXXXXX on 11/22/18 in the amount of $135. After generic communication I finally received my order on 26/19. The box was open and one feather of the rwb eagle was outside the box bent and minus paint. The welcome sign had broken paint bubbles as did the 2 chrome eagles. The eagles also had numerous cracks in the coating. The only item that survived was the black eagle. After waiting 3 months to receive this poorly packed merchandise is ridiculous. I even attached pictures and still no response. I would like my order reshipped in good condition. Also 3 days later I placed another order XXXXXX on 11/24/18 and still have no order or responses. American vets treating honest supporters like the enemy. I am ashamed. I would like these problems fixed.
Replacement of damaged merchandise asap and shipment of my 2nd order.
Order#XXXXXX
UPS tracking
1Z3YE559YWXXXXXXXX
In transit
Order#XXXXXX We issued you a remake. Due to the amount of orders we are currently working thru ,it is almost impossible to tell where your specific order is. Once placed for shipment you will receive tracking.
(The consumer indicated he/she ACCEPTED the response from the business.)
After all you hsve put me through not even an apology. I show that XXXXXX will be here the 9th. With the replacenent order I accept as long as it is placed as a priority and I dont have to wait another 3 months. Also what am I supposed to do with the unusable defective items?. THANK YOU Revdex.com for your help in hopefully resolving this matter.
I reached out to Mrs. and got her a replacement shipped out yesterday . Also got her concern with her previous order taken care of also and it will ship out today !! Thank you again for working with me Mrs. I appreciate your understanding. I also enjoyed talking to you :) Thanks again !!!
(The consumer indicated he/she DID NOT accept the response from the business.)
I was extremely pleased with the resolution and management. I WILL continue to order from Redlune Steel. Thank you Revdex.com for your assistance. There was a lack of communication but now the business is on track again. CONGRATS Redline for overcoming the hardship. You've got a fantastic manager.
I placed an order with Redline Steel in the beginning of December and have yet to receive my order. Customer Service has not responded to my emails.
On December 11, 2018, I ordered several items from Redline Steel totaling $253.56. The stated lead time was 4-6 weeks for production. I am now at 10 1/2 weeks post order and have yet to receive my order. I emailed the company on 2/8/19, as their phone line is practically useless, and their automatic response system replied stating they would get back to me within 5-7 business days. It even states not to email them again or it will throw your email to the end of the queue and you will wait even longer for a response (I do not even want to know how long that would take). Needless to say, the 5-7 day window has passed and Redline Steel has again failed to meet another deadline. I do not believe Redline Steel cares much for its customer base. Delayed production and shipping "due to equipment issues" is one thing, but to fail to reply to so many customers (I am aware I am not the only one experiencing this poor customer service) and explain the situation to them/us or make the situation right is just a complete slap to the face. Redline Steel did not hesitate to quickly charge my credit card the day after my order. I guess they have their priorities, and its not the customer. I will never recommend this company to anybody I know, and if I hear it mentioned I will quickly make my experience known. There are plenty of other fabrication companies who offer much better customer service and value. I will be requesting a refund. I do not want store credit or expedited shipping. At this point, I will be taking my business to a company that deserves it.
I want a full refund within a week.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she ACCEPTED the response from the business.)
I was issued my refund
Refunded. CASE CLOSED
They advertised their lead time as 4-6 weeks but it's been 11 weeks and they stopped answering emails. Bad business. Time for a full refund.
I was understanding when item didn't come by Christmas. Then it didn't get here by the end of January birthday. Now they are deferring emails to automated response system stating a 5-7 day response window (that window has come and gone). After waiting 11 weeks and the product still showing in production I'm not going to be made happy by anything they could offer.
I don't know what they've gotten themselves into there. Maybe they sold beyond their production capability. I just want to move on from a bad business experience.
I will submit for Cancel and Refund.
Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
Order placed on 12/11/2018. Listed as still in production. Two emails sent to company inquiring about order status; no response.
Order placed on 12/11/2018. Order # XXXXXX, small 18" monogram. Payment via credit card; amount $65.17. Informed via email of manufacturing lead times of 4-6 weeks for all orders. Item is listed as In-Production. Two emails sent to company inquiring about order status after 6 weeks (1st email on 2/09/2019 and 2nd email on 2/14/2019); no response.
Automated email response from company. No phone numbers to contact. Automated email states a response will be sent 5-7 business days from receipt of most recent email.
Wish item to be completed and shipped immediately or full refund.
Immediate completion and delivery of item ordered or full refund.
On behalf of the entire team at Redline Steel/ Redline Decor , I apologize for the delay in your order . Unfortunately we experienced some equipment failures which caused our lasers to be down longer than we anticipated and the delay of our powder-coat vendor . Our entire team from our guys in the shop to our customer service are working non-stop, 7 days a week to fill ,ship all orders and answer emails as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. It is impossible to tell where exactly your order is during the production process.
Order#XXXXXX
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
Where is my order in production:
Design Stage
Steel Cutting
Grind Stage
Powder-Coat
Baking (Oven)
Cooling Stage
Fulfillment (Shipping) Stage
With that being said, to locate your specific order with 1000's of orders that are currently in production as well is nearly impossible. I assure you , you WILL receive your order and I hope that it will have been well worth the wait.
Once your order has been completed , and placed for shipment ( shipping label created) you will receive a email with TRACKING. Again, I apologize for the delay. Thank you for your support and we appreciate your patience and understanding !!
(The consumer indicated he/she DID NOT accept the response from the business.)
Absolutely DO NOT accept response from business. The response was impersonal and vague as if an automated response. The response included numerous excuses for non delivery of the purchased item with no solutions. THREE months after the order was placed the business was still unable to provide status of item ordered stating the order was one of thousands.
Demand immediate completion and shipping of item or money back.
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered
(The consumer indicated he/she ACCEPTED the response from the business.)
Never received order
I placed my order 11/29/18 -order # XXXXXX. Received email with paid receipt staying 4-6 weeks. Payment was taken from my account the same day. I have emailed asking for status.. called and left a message asking for status. No response. It has now been 12 weeks with no answer
I would like to receive the items I purchased or just a full refund if they are unable to fulfill the request
Due to the amount of orders we are currently working thru, it is almost impossible to locate your specific order. There are many stages of Production Process. At this time I will cancel
Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered 2 Christmas Gifts on Nov. 17 2018, Today is Feb 21, 2019. I have not received my order. My credit card was charged Nov. 17th. Attempted contacting company via email and phone. No response to email. Phone calls not being accepted.
Product_Or_Service: 2 custom monogram signs
Order_Number: XXXXXX
Delivery If the are unable to fill the order Now I would like a full refund
Order#XXXXXX DELIVERED
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered
I apologize for the delay
(The consumer indicated he/she ACCEPTED the response from the business.)
Wrong order received. Have tried contacting 3 times to resolve with no resolution.
I placed my order (#XXXXXX) on Dec. 3, 2018 for $94.97 as a gift for a family member. I ordered a "D" Fancy Monogram Ã? 1/Medium - 24" / Black with "DELGADO" inscribed. I received my confirmation and then shortly after their email communication that my shipment would be delayed. I had NO issue with the delay and waited patiently. I was informed on Jan. 22, 2019 that my order (#XXXXXX) was shipped. On Jan. 30, 2019 it was delivered to my family member. Upon opening the order they informed me that they received the letter "P" with "PLYE" inscribed. I looked up Redline Steel support and tried using their "chat" option but got no reply. On Feb. 1, 2019 I sent my first email to ***@redlinesteel.com informing them of the wrong order along with my order number and a picture of the item received. I received an automated response that they would respond within 7 days. Upon no response and again trying to reach them using "chat" I sent my 2 email to ***@redlinesteel.com on Feb. 13, 2019 which had the previous 1st email information along with the picture. It is now Feb. 22, 2019 and I have not received any communication on my issue. Upon reading other's complaints, I am concerned with not getting any response at all and being out over $94 for an item I/family member can not use. Prior to submitting this complaint Revdex.com had posted that on Feb. 20, 2019 Redline Steel had responded to them that they had installed a customer support number and have addressed many concerns. I went to their website once again and the "support" only had the "chat" and "email" options available. The "Chat" feature was still not answered so I felt I had no other choice than to file this complaint. I believe this issue could have been quickly resolved if they had the proper customer support in place to address the issue and drive a resolution in a timely and transparent manner. At this time, I don't trust nor have the time to track (and hope) I get a "replacement". I would like a total refund of $94.97
I would like a total refund of my purchase for the amount of $94.97 within 2 weeks.
UPS tracking
1Z3YE559YWXXXXXXXX
Delivered
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response and honesty regarding a new delivery date. I would like a refund of my purchase for the amount of $94.97.
I hope your company works through its challenges and sets up a customer service department that can handle direct customer calls instead of having to rely on Revdex.com
I will submit your request for a full Refund.
Order# XXXXXX Please allow 8-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
Total order $94.97
(The consumer indicated he/she DID NOT accept the response from the business.)
The company gave me a refund of $89 - even though it's not the full amount (89+taxes) - $5 is not worth any more time or effort on this -I will take it so this can be closed/resolved.
Ordered 3 items on November 14, 2018 and have never received them or a refund. No one returns my inquiries.
On 11/14/2018 I order three items, my order number is XXXXXX. I made a 2nd order a few weeks later which I did receive. After hearing on the news about Redline having shipping issues I made a few email inquires. *** (no last name supplied) responded to my emails and said all orders that were made prior to Dec 5 should be shipped out by January 31, 2019. So I waited. It is now February 22 and I have tried emailing and calling and NO ONE has responded. I paid $118.66 and I either want a refund or my merchandise.
I would like to have the merchandise I purchased since they were suppose to gifts, but I will also take a full refund of $118.66.
I'm sorry to hear that you want to cancel your order with us. Due to recent set back with equipment failure some orders are delayed.
I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
Product was high quality. Will purchase again.
Items is exactly as described. Excellent quality and craftsmanship. Will absolutely be ordering again.
Thank you for your support. We look forward to working with you again soon.
A great young business with amazing people and beautiful products!
Thank you for the kind words. We appreciate your support.
Products were amazing, shipping was slower than expected but it was the holiday season & they apparently had some equipment break plus moved to a bigger location. We will order from them again.
Negative 100 stars. My order #XXXXXX was placed Nov, 2018 for 2 items. Numerous emails to them and I am STILL WAITING! I have been very understanding until 2 weeks ago when I realized that the email I received January 15, 2019 assured me that ALL orders placed in November 2018 will be shipped by the end of January. What a HOAX! I have sent 2 more emails waiting for a reply to my question as to where my order is since their generic auto response insists you need to wait 5-7 days for an actual customer service response. I will be filing a complaint with my credit card company and demanding my money back f I do not hear anything by next week.
Excellent, quality products.
Company made of point of ensuring we were in the loop with shipping details and lead-times.
Great value for the product.
Love their product and what they stand for!!