Redline Steel

This company is horrible. I ordered some gifts on Black Friday and then got an email that they took 4-6 weeks so I asked and was assured that I would receive my order by Christmas. I was spending it at family's house so when I got there the Friday before Christmas I noticed it was the ONLY gifts of many that did not arrive. I called that company only to be told they were off for the holidays. No way to follow up on my order of gifts so I could enjoy my holiday with my family because they were off enjoying their holiday with their family. No word from them and no one would answer until mid January when I received an email finally apologizing but fell short when it was filled with excused as though I was to have empathy for going weeks with feeling like I was being ripped of! They said I could cancel the order and would get a refund. You guessed it NOPE...more deception!!!! NO REFUND but rather they sent the order to a location I am not at anymore! This business has absolutely NO ETHICS!!!!

I placed 2 orders on 11/28/18 and have only received 1 of the orders. The one I received was a non-personalized. The order 551512 was personalized and got an email on 12/20/18 stating that I would not receive the order but it is still being worked on. Here it is 12 weeks later and still "in production". I emailed and and got an auto response from them stating that it would be 5-7 business days before they can response to my email. They have no phone number listed on their site. I had to google a phone a number. After waiting on hold for more that 10 minutes before I finally got to leave a message. After looking into this more I see that this is a common situation. I am only leaving this because it seems to be the only way to get a proper response.

Order from Redline Steel Dec 12th, order #579471. I have reached out by email and phone to company every week after the 6-8 week deadline. No response I even left a message asking if they were a scam? No response. It gives somewhat a relief I am not the only one who got suckered to buy from company that does not give you the product. Still no response to date on if I still even have a order. I also emailed them that I was going to get with my credit card company to pursue a scam report still nothing. It is a shame they can't fix this with the amount of orders and now money they should hire people or they won't have a business to run much longer. I too should of read this first before purchasing I would have never done it.

Placed order 11/21/2018 (guaranteed delivery by Christmas). Still haven't received items on 2/15/2019. Emailed inquiry 2/5/2019 with no response.
Placed Order #XXXXXX for six metal signs totaling $117.53 (paid with Paypal) on 11/21/2018 (guaranteed delivery by Christmas). Still haven't received items on 2/15/2019. Emailed inquiry 2/5/2019 with no response, other than an auto-generated response that I should hear in 4-7 days (it's now been 10 days).

Ordered Products on 12-29-2018. Credit card charged but products still haven't been delivered.
Order #XXXXXX
Purchase on 12-29-2018
Payment Made via Credit Card $149.00 USD

Emailed support (12-3-2018) for shipping information and was guaranteed to receive shipment before 12-25-2019

"All of our pieces are made to order and are primarily processed by hand. Depending on several factors such as the design time, fabrication processing, and various internal resources that are necessary for these specific items, our products can range in shipping dates. Although our lead-times are currently averaging roughly 4-6 weeks (if not sooner) from the customer's order date, I would like to clarify and confirm that your order is guaranteed to arrive prior to Christmas. Our Christmas Deadline is set for December 5th. All orders placed prior to or on December 5th are guaranteed to arrive before Christmas."

Called customer support 1-800-308-6708 (1-24-2019)

Again guaranteed for items to ship with the next two weeks

Emailed customer support (***@redlinesteel.com) (2-14-19)
Requesting a refund.. no response

I placed an order on 12-7-18, cannot get a hold of anyone, and now it is 2-15-2019 and still no product. They have my $$ & I have nothing.
I ordered a custom design on December 7, 2018. Received an email from Colin Wayne (probably an auto email) stating it would take up to 6 weeks to produce my order. So I was banking on this to be a week late Christmas gift. Well, it is now February 15, 2019 and still no indication that my order is even out of production. This was to be a Christmas gift, NOT Valentine's Day gift, and if they are not careful my husband MIGHT get lucky and get it for a Birthday gift in early March. I can NOT reach anyone via phone, and well, the person that I was emailing ***, Customer Services Representative has stopped responding to to emails. I am a very unhappy and dissatisfied customer. My husband wants to me get a refund. How do I even begin to do that, as when I call, NO One is ever available to speak to, it always goes to voice mail. Mr. Colin Wayne if you are reading this please advise on my next steps.

Unhappy and dissatisfied in California :(

Placed on-line order #XXXXXX on 12/7/18 & received confirmation e-mail stating lead time was 6-8 wks. Products still not delivered as of 02/14/19.
I've mad several attempts to check the status of my order by using the "support" link on the website, by e-mail and by voicemail messages. I have had no reply and am now worried that I have been scammed.

Order never received. Credit card billed 10 weeks ago
Order #XXXXXX was placed Dec 8th 2018. Stated delivery time was 4-6 weeks. Visa debit card was billed Dec 9th for $60.37. Company has not responded to phone messages or emails. No communication from company since order confirmation December 8th, 2018. Company now has Redline Decor on their website. I want product shipped immediately or my money refunded

ordered 2 products, one product never showed up.no packing list,no way to contact. shannon eventually reached out,said would fix, hasn't yet
On 12/1/18 I placed an online order for a "God is Good" stock piece, and a special order "fancy Monogram". THEN they said it would be 6 weeks for delivery-no mention of this before I placed order. After 5 weeks (too late for Christmas) I got a shipping tracking number, the package arrived, but with no "Fancy Monogram"- the centerpiece of my wife's Christmas present. There was also no packing or shipping list. Efforts to call the company resulted in "We cannot accept phone calls" or a number that appears to have been disconnected. Efforts to reach the online customer service "chat" feature ALWAYS says no one is in the office, and the emails kick back a generic template.

Eventually Shannon from customer service responded to my email. Gave me an explanation about 1,000 emails a day, 10,000 emails behind, busy Christmas, working 7 days a week, 4 people in customer service. She appeared to want to help. That was a month ago. No recent contact, no retuning of emails, still no phone that works at their place.

I placed my order #XXXXXX on Saturday, December 1, 2018. My credit card was charged $87.85 for a $13 stock piece that took 5 weeks to get here after Christmas. After what I had hoped was a sincere effort to resolve this, I am out of patience with this company and want my money back. I am not confident at all they can deliver the piece I ordered. I think it is fair that I keep the piece they shipped already, but if they want it back, I will send it as quickly as they work, and they can pay the shipping.

That sums it up, but since I have over 2000 characters left, let me rant a minute...I love to help small, American and/or Veteran owned companies out. But this company gives a bad name to anything that claims to be "Veteran Owned" or "American Made". I understand they may be small, getting started and working the kinks out, but this is one more reason I hate ordering online. Nameless, faceless pirates that steal from you and there is no way to get ahold of them. They take your money and run, yet WE are unpatriotic if we complain about an American company owned by a veteran. If this company cannot perform it's job, it's mission, then it should close it's doors. But since they don't appear to have any integrity, then I hope somebody closes their doors for them.

I was excited about what the "Fancy Monogram" would look like, but I don't even want it anymore. I would be ashamed to hang anything from this company up because if their craftsmanship is twice as good as their customer service, it will still be worse than anything made in China or North Korea. As an American and veteran myself, this company saddens me.

ordered 11/27/18, finally an email of delivery 2/6/19, received order but it is not mine, I have emailed, called and posted on facebook (which was quickly removed). Still have not received my order or what to do with the order that someone else is waiting for. Very frustrating, I too ordered thinking I was supporting our veterans.

Waiting Since 12/6 for products after credit card was charged. No response from emails that were sent. Like a refund.
Ordered my products on 12/6. Promised 4-6 weeks. Was fully charged 85.87 on my cc. Order number XXXXXX. No one is available to answer phones. I emailed them numerous times with no response. I sent a message on facebook with no response. At this point I just want to cancel my order and get a refund. It's been over 10 weeks and I just want my money back. Terrible customer service and misleading business practices.

I ordered about 10 Holiday steel decor on Dec. 4, 2018 and as of Feb. 13, 2019, I have yet to receive any.
Order # XXXXXX paid by my debit card

I would like the product I ordered on November 21,2018 delivered. It was a Christmas gift that I still want.
The metal flag I ordered on Nov. 21,2018 and charged on my pay pal account was paid for and today it is Feb. 13,2018 and I have not received it or any indication that I will get it. If not I would like a refund of $102.25.

Company is a hoax. They don't answer the phone. It has been three months since I placed my order and I still have not received a tracking number. They sometimes answer by email, with a standard letter always with an excuse and a phony final shipping date. The did, however, take my money the day after I ordered. I'm not sure why or how they are still in business. Veteran owned? I doubt it! If so you should be ashamed!!ð??¡

I ordered on 12/13 and was told 4-6 weeks for delivery. It is now 2/13 and when I emailed the Customer Service I received an auto email stating that
they are experiencing high volume of emails and a response can take up to 5 to 7 days.

It's actually quite sad that I'm not the only one with concerns about this company. I'm ashamed of myself for not first reading the hundreds of complaints against Redline Steel BEFORE placing an order with them. My order was placed Dec 9, 2018 and I'm out $60 (as compared to many whose reviews I've read - waiting since early November and being out of pocket hundreds of dollars). I just have to question the legitimacy of this company, as well as if I will ever see my order.

Order placed Nov 29th with 4-6 week delivery date. Its almost 11 weeks with no product in sight. Multiple attempts at contacting co. have failed
2 items purchased through Redline Steel on November 29, 2018. 4-6 week delivery. I received an email Dec 21, 2018 that stated they were backed up and the order will take longer than expected. I was told I would receive a $25 gift certificate for my troubles. I never receive said certificate. I followed up with 3 emails to try and contact the company to see where my order was with no reply. I have tried multiple times to get through via the telephone with no luck, only received a recording stating there is no one to take calls at this time. My order has already been paid for and I actually still want the product.

Items ordered on 11-19-18, paid for and never received. No phone to call and emails not answered.
I placed an order on 11-19-18. Items were paid for by credit card but have never been received. I've sent emails that have never been answered and there is no phone number to call.

Item ordered online was PAID IN FULL and hasn't been delivered after 8 weeks.
Item ( # XXXXXX) was initially purchased online from Redline Steel on Dec, 9th 2018.Total amount of purchase was $77.17. Using payment method " AFTER PAY" . 4 payments of $19.29 have been automatically deducted from my checking account.This is now PAID IN FULL. I have sent 3-4 e-mails to this company with an automated general response returned on 2 e-mails. Was initially told production could possibly take 6-8 weeks, AFTER I made my first contact. This was NOT disclosed on their online website. There is no telephone number listed for contact. It is now over 8 weeks and there was no response from my last e-mail to the company a week ago.

Ordered two steel signs 12/12/18 was told 4-6 weeks. It has been 8 weeks and I have attempted on 6 weeks with no response. emailed with no response
ordered 2 Christmas gifts and still have not received them. I have attempted to contact by phone, on line and by email. Have not received a call back, an email or my products.
I want my money back or I want my products. It has been 8 weeks. It seems as though I am not the only one that has had this problem with them.