Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
Phone: |
Show more...
|
Web: |
www.RedlineSteel.com
|
E-mails: |
Sign in to see
|
Add contact information for Redline Steel
Add new contacts
ADVERTISEMENT
Placed an order on December 7th and have not received it and they will not respond to my email.
I placed an order on December 7th and was charged right away and have not received my order. I emailed them on February 6, 2919 to find out the status of order #XXXXXX and got an automated email stating due to high volume of emails it would be 5-7 business days before I got a response. It has been 9 business days and I still have no response from them.
I would like my product that I ordered and paid for.
I do apologize for the delay. I have emailed customer with order information and production process.
Once your order is completed and placed for shipment you will receive a email with tracking.
Thank you for your support, patience and understanding. WE are working to get ALL orders shipped at quickly as possible.
Thank YOU !
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not the reply I received from them. Their response to me was a lot of excuses followed by them saying it is impossible to determine when my order will be shipped. That is not acceptable to me. I have requested a full refund through paypal.
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolution. All they said was due to high volume of emails they are trying to respond as quickly as possible. Email was sent asking for an update on my order well over a month ago with no response. I want a full refund.
Order# XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered
My order placed 11/16/18 and I have yet to receive my items. No response to emails.
My order, XXXXXX, was placed on 11/16/2018 and my Visa charged $67.35 on the same date. I have emailed ***@redlinesteel.com several times which gave me generic "your order is in process" answers. I went onto their Facebook page and saw an email for ***@redlinesteel.com under their many complaint comments. *** answered on 1/30/2019 that my order would be shipped no later than 2/8/2019 and I would receive the tracking information. I emailed him again on 2/8 and 2/14 because I had not received any tracking email information, with no response. My order still says "In Production" as the status. I have filed a payment dispute with my bank and hope to receive a refund.
I want a full refund. These 2 custom signs were supposed to be Christmas presents. Redline Steel advertised non-stop over the holidays to place orders in time for Christmas, which I did. And here we are, 2 months later, without the items and no response to inquires.
Submitted request for cancel and refund. Please allow 24-48 hrs to be processed. You will receive a email once processed.
thank you 2/20/2019
Never received order. Continue to receive run around on production with expiring deadlines.
I placed an order with the company online on Cyber Monday (11/26/18). I was told to expect the order in 4-6 weeks. On week 7 (1/13/19), I sent an email to the company requesting a status update since they had already taken my money. I waited until 1/21/19 to receive a response in which I was told the order would be fulfilled within 3 weeks (but probably sooner). As of 2/19/19, I have sent them multiple emails stating we are past the second production deadline with zero response.
In addition I am constantly bombarded with advertising emails trying to get me to buy more products which shows the company can't fulfill their current orders yet they are pushing for more business.
I want my order fulfilled and sent to me so I can move on from this company without filing a lawsuit or report of fraud with their local police department.
I have emailed customer with options of how he would like to proceed with his order.
Order is in production at this time, however I understand that your order is delayed and would like to make this right however you wish to proceed.
At your convenience ,please let me know.
Thank You !
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded with a possible resolution in response to their "offers" which I included allowing them to extend their expected delivery time to March 31st. Which is approximately 4 months passed their expected delivery date. I have received zero response. I believe they are selling a quantity of products they are are unable to produce, and continue to do so knowing they are behind on fulfilling orders which is fraud.
I apologize for the miscommunication. Credit will be applied. Please allow 5-10 business days to process.
We appreciate your support.
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a partial refund and after 3.5 months of waiting, my order arrived. I am very pleased with the product that was delivered, and wish we had a better experience because I would have been a repeat customer many times over. I plan was to incorporate these products into woodworking designs, but I can't put my projects on hold. This complaint has been resolved.
Stock order placed Nov 24, 2018. Email from customer service dated Jan 14 stated order would be shipped in 3wks and offered a gift card.
Stock order placed Nov 24, 2018 with a 4-6 wk delivery date. Dec 24, the company had changed that date via their website to 8-10 wks. I contacted them via email on Jan 7. I received a response from customer service dated Jan 14 stating my order would be shipped in 3wks and $50 gift card would be emailed within 48hrs. I contacted them again by email dated Feb 9th, by email Feb 11 and by phone Feb 13 with no response. After viewing multiple complaints via social media, I'm aware that many customers stock orders placed AFTER Nov 24 have received their shipments and gift cards. Had your company fulfilled any of its communicated commitments, I would not have filed this complaint. Order #XXXXXX
Ship my order within 48hrs, or provide a full refund within 48hrs.
Just emailed customer to try and resolve the issue with order delay. Your order is expected to ship within the next 8-10 working business days.
Please let me know here how you would like to proceed with the options I emailed you.
Thank You !
Order#XXXXXX
it is going on 10 weeks since I ordered from this company
on Dec 6th.2018 I ordered 2 medal eagles in steel color and a red,white and blue totaling $159.00 which was charged to may account on the same date.
I have emailed the company 1/14/19 informing them I had lost my order number and they replied , I would hear from them in early February 2019. the company no longer has a active phone number. last email I received was 2/09/19 telling me they missed me shopping at their site
The buisness advertises to be Veteran owned. I truley believe in supporting our Veterans and would like this company to fufill my order
I apologize for any miscommunication that occurred throughout the order process. I have emailed customer with Production process information.
Order#XXXXXX In Production
Once your order is placed for shipment, you will receive a email with Tracking.
Thank You for your support, patience and understanding.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was finally given my order # that was lost.
Although the business was apologetic for the delay, all they said was my order was in production. I'm afraid to close this complaint when my order is not even complete.
Order has been placed for shipment/shipped.
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed two orders on Nov. 25 and Nov 26, 2018 and have not received the merchandise.
On Nov 25 I placed order #XXXXXX for an American Eagle Flag and included in the order was a small eagle and Fleur de Lis Welcome sign. I payed via Paypal using my Southwest Visa Card. The amount of $87.10 was charged to my Visa Card the same day. On Nov 26 I placed order #XXXXXX for the same merchandise, Eagle flag, eagle and Fleur de Lis Welcome sign. The amount of $100.17 was charged via Paypal to my Southwest Visa Card. I received prompt thank yous and acknowledgments of my orders and understood that it would take 6-8 weeks to fulfill these order. After numerous inquiries about my orders I received a $50 gift card on Dec. 29. After a few more inquiries I received an email on January 30 saying we miss you and here is 20% off your next order. They are now called Redline Decor. I get two responses to my emails that basically tell me my orders are in the last stages of production (Dec and Jan emails) and not to contact them anymore unless I receive a response of shipping information. I've noticed on this site that several people who ordered in Dec and Jan are receiving their orders. Mine have been since November and I feel that I should receive some sort of tracking information. Please contact this company on my behalf and inquire about my two orders. I've been waiting patiently but can't wait much longer.
I am requesting the business to ship the items I ordered in November 2018. If they don't intend to deliver then I would like a refund of $187.27 to my Southwest Visa Card.
Your order is Order#XXXXXX and both are in production
Order#XXXXXX status: In production
I have emailed customer with options to resolve the order delay.
Please let me know how you would like to proceed with your order.
(The consumer indicated he/she ACCEPTED the response from the business.)
As of now I accept the company's response in their emails to me. I have accepted a $50 discount on the one order and a $25.00 discount on the other order. They indicated to me that shipping information will be disclosed to me in 8-10 days. I am holding them to that. If not I will reinitiate my complaint.
Order# XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Out for delivery
Order#XXXXXX In Production -
Where is my order in production:
Design Stage
Steel Cutting
Grind Stage
Powder-Coat
Baking (Oven)
Cooling Stage
Fulfillment (Shipping) Stage
With that being said, to locate your specific order with 1000's of orders that are currently in production as well is nearly impossible.
ORDERED A PRODUCT IN EARLY DECEMBER AND HAVE NOT GOTTEN IT YET. THEY KEEP BLOWING ME OFF.
METAL SIGN ORDERED AROUND DECEMBER 11TH 2018.
ORDER # XXXXXX
I WANT WHAT I ORDERED AND PAYED FOR
Order# XXXXXX was placed on December 10 CUSTOM MONOGRAM-Mr.& Mrs
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. I apologize for the delay and have sent customer a email with Production process information.
(The consumer indicated he/she DID NOT accept the response from the business.)
they keep saying the same thing to everyone involved and I see nothing happening
(The consumer indicated he/she DID NOT accept the response from the business.)
have been getting the same run around for months with no change.
still want the product, but come on
Your order is almost complete. Final stage of Production. Once I can provide you with Tracking I will.
Fulfillment will place your order for shipping and you should receive a email with TRACKING #.
Ordered items from this company on Dec 16, 2018 and still have not received my order.
Order number XXXXXX, ordered Dec 16, 2018. I have tried calling to find out only to hear music and told no one to help. We are in the process of selling our home and moving and spent over $200.00 and no idea if or when my order is coming. Will never order from this company again. Help!!!
Either refund my money or ship order asap.
Order#XXXXXX was placed on December 16 4-Custom Fancy Monograms
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment. I have emailed customer with Production Process. At this time if you wish you cancel and Refund your order, please let me know asap so I can pull your orders from Production.
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I am requesting a refund. Their response states that they will refund. That is why I am accepting their response.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
I ordered a product on 6 dec 2018 it is now 19 Feb 2019 and the communication from the company about my order is unacceptable and does not exist.
Ordered a product on 6 dec 2018
I emailed three times the last time asking for a refund I have not had any response to any email other then please email with your questions when I did email.
order number XXXXXX
I am now asking for a refund since they can not hold up to their agreement and good business practices
Order#XXXXXX I have emailed customer with order information. Please let me know how you would like to proceed. Again, I apologize for the delay and would like to make this right . I assure you, we are working to get ALL orders completed and shipped as quickly as possible. We appreciate your support, thank you for your patience and understanding.
THANK YOU !!
Order placed, credit card account charged, but never received my order. Placed my order on Dec. 14, 2018. I have sent emails asking for the status of my order and the response to my first email was that my order was "unfulfilled and awaiting shipment". There is NO customer service to speak of and email responses are lagging and automated.
At this time, after many attempts at communicating with the company and no resolution, I would like a full refund ($84.15).
Order#XXXXXX was placed on December 14 Custom Fancy Monogram
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
I have emailed customer with Production Information
If you still wish you cancel and refund your order, please let me know asap so I can pull your order from Production.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been communicating with them since early January and their rather automated responses have been the same each time, never able to give a definitive date and never being able to resolve their issues. Several other consumers who have purchased have experienced the same issues and those issues were not resolved either. I have no faith at this point that my item will be manufactured or shipped to me and, at this point, a "reasonable time" has already passed being that it is now going on three months. I'm no longer willing to wait for something that I honestly do not believe I will receive. I would appreciate a full refund. Thank you.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
I placed my order on 12/9 and still have not received it yet. I want my product or a refund.
I placed my order on 12/9, order #XXXXXX, and it still has not been received. I've not heard from anyone at the company, and every time I reach out, I get an email back saying stop reaching out an that I'm pushing myself farther and farther down on the list of people to help.
I want my money back. These items were intended to be Christmas presents. The time for gift giving has come and gone.
order#XXXXXX
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund . Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
purchased 3 items on 12/17/2018, per companies website items will be received in 4-6 weeks.
it has been 8 weeks and items have not been made.
placed an order for 3 items on 12/17/18, order number XXXXXX.
per the companies website, it takes 4-6 weeks for items to be produced and shipped. I have been checking the order regularly and on 2/4/19 emailed Redline for an update as it had been over 6 weeks and the product had not been shipped. I received an auto-generated response that Redline has received an unusually large volume of emails and would respond in 5-7 days. Along with a request to not email again until a response was received.
The 7 days have passed and no further response has been received from Redline.
Checked the order status again this morning and the product still has not been shipped.
It has been 8 weeks since the order was placed.
I would like Redline to complete the order and ship within 7 days. If they are unable to meet this request then a full refund.
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. There are many stages that occur from ordering to receiving the shipment. I have emailed customer with production process information.
Order#XXXXXX placed on December 16,2018 CUSTOM FANCY FAMILY MONOGRAM
We are working to fulfill ALL orders as quickly as we can. We also don't want to rush, and make a mistake on your order. Thank you for your support, patience and understanding.
EMAILED Order#XXXXXX 2/20/2019
Redline Steel responded and stated that they cannot meet the request of processing my order within 7 days as they have no way of locating where my order is in the production process.
Redline Steel did not address my request for a refund if they were unable to complete the order in 7 days.
In their response Redline Steel stated I would get an email once my items were packaged and ready to ship.
Redline Steel needs to update their website stating that production times are 4 to 6 months, not 4 to 6 weeks.
Order# XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
In transit to be delivered 3/23/2019
March 21, 2019, 4:11 pm
Arrived at USPS Regional Origin Facility
HUNTSVILLE AL DISTRIBUTION CENTER
Your item arrived at our HUNTSVILLE AL DISTRIBUTION CENTER origin facility on March 21, 2019 at 4:11 pm. The item is currently in transit to the destination.
(The consumer indicated he/she DID NOT accept the response from the business.)
Order was finally received.
I will not order from Redline Steel again
We ordered a Christmas present Nov 25, 2018 and it has not been delivered, even after we contacted the company.
Multiple emails go unanswered, resolution was sought and refund, no response.
Full refund of purchased, undelivered product
I apologize for the delay of your order. We are currently working to fulfill ALL orders as soon as possible and get them shipped.
Your Order#XXXXXX status: In Production
I have emailed customer with our Production Process information. Please make sure you submitted the TEXT information for your Fancy monogram.
(The consumer indicated he/she DID NOT accept the response from the business.)
As of March 5th, 2019 We still have not received the refund or the product.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX
I understand you are upset, however I did provide a screenshot of your order, and the text that customer is suppose to enter for their custom monogram was not entered by customer
Please allow 8-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund finally received. We are finished with this company, and no other contact from them is needed or wanted. Thank you
Order number XXXXXX placed on 12/9/18. Credit card charged $236.00. No product has ever been shipped. No response to emails and they don't have a phone number to call. Online status just says in production.
Refund my money or ship the items ordered
Order#XXXXXX was placed on December 9
ALL Custom Monogram orders are subject to our terms and conditions posted on our website and lead time from order date. Due to the recent set backs and equipment failures, some orders are delayed and we are currently still working through those to get them out as soon as we can. There are many stages that occur from ordering to receiving the shipment.
I have emailed customer with Production Process information. 2/25/2019
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to just have my money refunded. The lead time was explained to me in the email of 12/10/18 after I ordered of 4-6 weeks. It has now been over 11 weeks and they still can't give me a timeline. They only responded to me once this complaint was filed. Their communication and business practice is horrible. I am attaching a copy of the email received from their CEO stating lead time of 4-6 weeks but they were working to beat that time. Please provide refund.
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order# XXXXXX Please allow 5-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund is fine
Product not received after ample time. Emails ignored. Website no longer up
Order #*** 12/03/18
order placed 12/03/18 with guaranteed delivery before Christmas. Never received shipping confirmation and emailed company several times without response 12/19/18, 12/20/18. Received a generic email that they had production issues and were working to resolve them 12/21/18. then 12/31/18 received an email guaranteeing delivery by the end of January. Still have not received order and company is not responding to emails. They have taken their phone # off their contact info. Also, today I could not pull up their website.
I would like my product to be shipped expeditiously or a refund of my purchase
I apologize for the delay. Orders placed prior to Dec 5th are expected to ship within 8-10 working business days. Once your order is placed for shipment, you will receive a email with tracking.
Again I'm sorry for the delay, it has taken longer than we anticipated and I really am sorry.
Thank you for your support
(The consumer indicated he/she DID NOT accept the response from the business.)
I received this response from the business on 02/21/19 stating the items would be shipped within 8-10 business days. It has been 10 business days and my items have not shipped. 14 days if they are working 7 days a week as claimed
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Out for delivery
(The consumer indicated he/she ACCEPTED the response from the business.)
Still no delivery of purchased product.
I sent Redline Steel "CEO" (Colin Wayne) the email below:
I placed an order on 18Dec18. Upon confirmation of the order and the email I received the day after purchase, items should've been shipped no later than 30Jan19 (6 week mark). I've checked status multiple times and for the last month I get the message "in production". I'm pretty disappointed, as it now has passed three different occasions/holidays in which it could have been presented. Please cancel order and refund money. Thank you. Please reference order #XXXXXX
There has been zero response or refund from this company. Order totaled $107.06 USD.
Below is the order confirmation I recieved upon order:
Hi ***,
I wanted to personally thank you for placing your first order with us. We can't wait to start working on your design!
While we list manufacturing lead times at 4-6 weeks, we are running production 24/7 to beat those lead times. I wanted to let you know that when your item(s) ship, you will receive a tracking number via email. These custom pieces will be well-worth the wait!
If you have any questions please reach out. We are here to help!
I would also like to invite you to join our VIP GROUP on Facebook, it's 100% free and gives you exclusive discounts, first access to new products, and upcoming sales.
As always, thank you for supporting our business.
Thank you!
Colin Wayne
CEO & Founder, Redline Steel
Refund money and cancel order
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund . Please allow 3-5 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we are unable to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
I ordered an item online from the company on 12/7/18, they stated it would be a 4-6 week wait time. It has not been received almost 3 months after.
Order number XXXXXX. Ordered on 12/7/18, never received. They state it was a 4-6 week wait for it to be received. Now it has been almost 3 months and I have still not received it. I emailed the company 3 weeks ago to follow up but never received a response back. I paid $136.00 for a monogram "S", I paid via card online.
I either want the item I purchased or I would like a full refund. This is unsatisfactory treatment of a veteran from a veteran owned company.
Emailed customer with Production process information. ALL custom monograms are subject to our terms and conditions, and lead time from order date. I apologize for the delay , and assure you , your order will be completed and shipped.
Once your order is placed for shipment , you will receive a email with Tracking.
(The consumer indicated he/she DID NOT accept the response from the business.)
It has taken reaching out to the better business borough for any response regarding this to happen at all. The company did not notify me of any equipment failure or any issues for the entire time I was waiting for the item to be created. Even now I do not have a solid lead time on when the item is expected to be completed. Essentially I am left waiting for an infinite amount of time based on the vague response from the company. Business should never be conducted like this and Redline Steel should be embarrassed with their conduct. I have waited over the 4-6week timeline that was cited on the website. It has now been 11, almost 12 weeks since purchase. That is 3 times the original timeline that they posted that it would take to be ready. This business should no longer be allowed to steal money from people expecting actual service and an item in the end.
(The consumer indicated he/she DID NOT accept the response from the business.)
Since Redline Steel claims that they can't tell me when, if ever that my order will be completed and shipped, I want a full refund and I would like to ensure that this company is blacklisted and not able to take money from the hardworking people of the US. They should be ashamed of their business practices and should have their rights to function as a business taken away for false advertising and lying to their customers!
I'm sorry to hear that you want to cancel your order with us. I will submit your request for Cancel and Refund. Order#XXXXXX Your order will be pulled from fulfillment and not shipped at this time. Please allow 8-10 business days for refunds to be processed. Once your refund has been applied you will receive a email with confirmation. If there is a dispute filed with your CC or PayPal , we will NOT able to make any adjustments to your order until the dispute is lifted and or resolved.
Thank You !
I ordered November 8, 2018 an item from them in the amount of $126.65, which I wanted for Christmas.
( Note: Christmas, 2018!) According to their promotions I had ordered in ample time for this to be achieved. Let us fast forward to today's date of Feb. 6, 2019 and I have yet received my order. That is 3 months!!
I feel as though I have received nothing but a runaround. I tried to contact them via phone in December and that was a complete hoax. I would get a recording telling me their office hours and "no one was is in the office at this time. " Yes, it said no one is in the office, please try
back. Guess what, you try back in and hour, two hours, same thing!! No one to ask about order.
Of course, I tried e-mail and I am sending some of the copies and answers. I even went online and posted about my inability get any response or my order! I got a programmed response.
The reason I know this is another person had inquired and she got the very same "personal" response. So I am thinking they are not even looking at my inquiry just responding with prerecorded answer. Oh yes, on some of their web-pages, my negative review was not even
posted, I never said anything that was in poor taste. Just wanted to warn others not to order as they will wait months to get their order.
I could request my money back but now I 'm so annoyed I feel that is what they want me to do. They had my money 3 months and used it for their purposes and not fulfilled their end of the business transaction.
I even reported this to an Alabama tv station but never heard from them. They had a reported this method of business about Redline in December and I found this when I started trying to figure out if this company was legit. But I did discover I am not the only one with this problem.
Anyway, I think your Revdex.com should be aware of Redline business methods. Their CEO says he is a veteran, well so is my husband, in fact, he is a retire police officer on top of being a Marine!! So I do not appreciate him using his veteran standing as a business promotion when he is running a sub-standard business.
Thank you for taking time to allow me to tell my tale of frustration!
Deliver my items.
Order#XXXXXX status: DELIVERED 2/18/2019
UPS tracking
1Z3YEXXXXXXXXXXXXX
Delivered
Again, I apologize for the delay. Thank you for your support, patience and understanding.
THANK YOU !!!
I finally received my order, after 3 1/2 months! I got a great many excuses from Redline as to why it was taking so long but their response was always in the form of a mass response letter. Anyway, I do have what a paid for in November! Hopefully that company will improve their mode of doing business.
Thank you for your assisting in this complaint.
Sincerely
Placed my order on November 28, 2018. On December 14th requested an update on my order and received a stock email saying I would have by Christmas. Sent a follow up on December 19, 2018 asking again if I would get by Christmas, if not I needed to buy a new gift for my father-in-law. I never heard back from them again until January 2nd, 2019. They told me then that they would have my order out by the end of January and gave me a $50 credit. On February 12th, I sent another email asking about my order - no response at all. Today I have sent another email requesting a full refund. Anybody that orders anything from this company should think twice. This is the worst customer service I have ever experienced.
I ordered in December and have not received it yet. I let them know that where my Christmas gift was moving out of the country the end of February and it needed to be there. I gave them their address so they could get it and they stated it would be there. Now the truck is being loaded and still nothing. I would love to call them but no phones. email and messaging don't work. I hope to get my money back now because they will be in Canada. Its too far past Christmas for the gift now. Made me feel like the butt with no gift and promises.