Redline Steel

I placed two orders on Nov. 25 and Nov 26, 2018 and have not received the merchandise.
On Nov 25 I placed order #XXXXXX for an American Eagle Flag and included in the order was a small eagle and Fleur de Lis Welcome sign. I payed via Paypal using my Southwest Visa Card. The amount of $87.10 was charged to my Visa Card the same day. On Nov 26 I placed order #XXXXXX for the same merchandise, Eagle flag, eagle and Fleur de Lis Welcome sign. The amount of $100.17 was charged via Paypal to my Southwest Visa Card. I received prompt thank yous and acknowledgments of my orders and understood that it would take 6-8 weeks to fulfill these order. After numerous inquiries about my orders I received a $50 gift card on Dec. 29. After a few more inquiries I received an email on January 30 saying we miss you and here is 20% off your next order. They are now called Redline Decor. I get two responses to my emails that basically tell me my orders are in the last stages of production (Dec and Jan emails) and not to contact them anymore unless I receive a response of shipping information. I've noticed on this site that several people who ordered in Dec and Jan are receiving their orders. Mine have been since November and I feel that I should receive some sort of tracking information. Please contact this company on my behalf and inquire about my two orders. I've been waiting patiently but can't wait much longer.

it is going on 10 weeks since I ordered from this company
on Dec 6th.2018 I ordered 2 medal eagles in steel color and a red,white and blue totaling $159.00 which was charged to may account on the same date.
I have emailed the company 1/14/19 informing them I had lost my order number and they replied , I would hear from them in early February 2019. the company no longer has a active phone number. last email I received was 2/09/19 telling me they missed me shopping at their site

Stock order placed Nov 24, 2018. Email from customer service dated Jan 14 stated order would be shipped in 3wks and offered a gift card.
Stock order placed Nov 24, 2018 with a 4-6 wk delivery date. Dec 24, the company had changed that date via their website to 8-10 wks. I contacted them via email on Jan 7. I received a response from customer service dated Jan 14 stating my order would be shipped in 3wks and $50 gift card would be emailed within 48hrs. I contacted them again by email dated Feb 9th, by email Feb 11 and by phone Feb 13 with no response. After viewing multiple complaints via social media, I'm aware that many customers stock orders placed AFTER Nov 24 have received their shipments and gift cards. Had your company fulfilled any of its communicated commitments, I would not have filed this complaint. Order #XXXXXX

Never received order. Continue to receive run around on production with expiring deadlines.
I placed an order with the company online on Cyber Monday (11/26/18). I was told to expect the order in 4-6 weeks. On week 7 (1/13/19), I sent an email to the company requesting a status update since they had already taken my money. I waited until 1/21/19 to receive a response in which I was told the order would be fulfilled within 3 weeks (but probably sooner). As of 2/19/19, I have sent them multiple emails stating we are past the second production deadline with zero response.

In addition I am constantly bombarded with advertising emails trying to get me to buy more products which shows the company can't fulfill their current orders yet they are pushing for more business.

My order placed 11/16/18 and I have yet to receive my items. No response to emails.
My order, XXXXXX, was placed on 11/16/2018 and my Visa charged $67.35 on the same date. I have emailed ***@redlinesteel.com several times which gave me generic "your order is in process" answers. I went onto their Facebook page and saw an email for ***@redlinesteel.com under their many complaint comments. *** answered on 1/30/2019 that my order would be shipped no later than 2/8/2019 and I would receive the tracking information. I emailed him again on 2/8 and 2/14 because I had not received any tracking email information, with no response. My order still says "In Production" as the status. I have filed a payment dispute with my bank and hope to receive a refund.

Placed an order on December 7th and have not received it and they will not respond to my email.
I placed an order on December 7th and was charged right away and have not received my order. I emailed them on February 6, 2919 to find out the status of order #XXXXXX and got an automated email stating due to high volume of emails it would be 5-7 business days before I got a response. It has been 9 business days and I still have no response from them.

Item ordered 12/11/18 - still not delivered
Placed order #XXXXXX on 12/11/18. Payment was made to Redline on 12/11/18 via Discover. Was told at the time via email the order would take 4-6 weeks. When there was no delivery or notification at week 6, I sent off email to Redline (no phone service at the company??). Was sent a response after 7 days stating now 6-8 weeks for delivery. Waited 2 more weeks, still nothing, sent another email. Was told 8-10 weeks. Now week 10 and still nothing, not even responding to email requests. I want this item shipped ASAP.

Problems With Product/Service
On December 16,2018 I placed an order with Redline Steel and was expecting a 6-8 week wait for the order. As of today February 19,2019 I have not received my order. My order number is #XXXXXX in the amount of $81.62 and was made on my credit card.
I have tried to contact them through phone calls multiple times, the latest today and each time either no one answers or I get recording of "Due to the high call volume we are not accepting calls", I also emailed and get no response.
At this point if my order is in the process of being completed I want the job finished and ship my order. If they have not even started it I want a full refund. I understand that the orders are behind however I feel I have been patient especially when getting no response from Redline and it's time to resolve this. It is so frustrating to not be able to reach anyone to discuss the situation with and in my opinion is a horrible example of customer service (as there isn't any).

Order from Redline Steel Dec 12th, order #579471. I have reached out by email and phone to company every week after the 6-8 week deadline. No response I even left a message asking if they were a scam? No response. It gives somewhat a relief I am not the only one who got suckered to buy from company that does not give you the product. Still no response to date on if I still even have a order. I also emailed them that I was going to get with my credit card company to pursue a scam report still nothing. It is a shame they can't fix this with the amount of orders and now money they should hire people or they won't have a business to run much longer. I too should of read this first before purchasing I would have never done it.

I placed 2 orders on 11/28/18 and have only received 1 of the orders. The one I received was a non-personalized. The order 551512 was personalized and got an email on 12/20/18 stating that I would not receive the order but it is still being worked on. Here it is 12 weeks later and still "in production". I emailed and and got an auto response from them stating that it would be 5-7 business days before they can response to my email. They have no phone number listed on their site. I had to google a phone a number. After waiting on hold for more that 10 minutes before I finally got to leave a message. After looking into this more I see that this is a common situation. I am only leaving this because it seems to be the only way to get a proper response.

This company is horrible. I ordered some gifts on Black Friday and then got an email that they took 4-6 weeks so I asked and was assured that I would receive my order by Christmas. I was spending it at family's house so when I got there the Friday before Christmas I noticed it was the ONLY gifts of many that did not arrive. I called that company only to be told they were off for the holidays. No way to follow up on my order of gifts so I could enjoy my holiday with my family because they were off enjoying their holiday with their family. No word from them and no one would answer until mid January when I received an email finally apologizing but fell short when it was filled with excused as though I was to have empathy for going weeks with feeling like I was being ripped of! They said I could cancel the order and would get a refund. You guessed it NOPE...more deception!!!! NO REFUND but rather they sent the order to a location I am not at anymore! This business has absolutely NO ETHICS!!!!

I ordered in December and have not received it yet. I let them know that where my Christmas gift was moving out of the country the end of February and it needed to be there. I gave them their address so they could get it and they stated it would be there. Now the truck is being loaded and still nothing. I would love to call them but no phones. email and messaging don't work. I hope to get my money back now because they will be in Canada. Its too far past Christmas for the gift now. Made me feel like the butt with no gift and promises.

I ordered November 8, 2018 an item from them in the amount of $126.65, which I wanted for Christmas.
( Note: Christmas, 2018!) According to their promotions I had ordered in ample time for this to be achieved. Let us fast forward to today's date of Feb. 6, 2019 and I have yet received my order. That is 3 months!!
I feel as though I have received nothing but a runaround. I tried to contact them via phone in December and that was a complete hoax. I would get a recording telling me their office hours and "no one was is in the office at this time. " Yes, it said no one is in the office, please try
back. Guess what, you try back in and hour, two hours, same thing!! No one to ask about order.
Of course, I tried e-mail and I am sending some of the copies and answers. I even went online and posted about my inability get any response or my order! I got a programmed response.
The reason I know this is another person had inquired and she got the very same "personal" response. So I am thinking they are not even looking at my inquiry just responding with prerecorded answer. Oh yes, on some of their web-pages, my negative review was not even
posted, I never said anything that was in poor taste. Just wanted to warn others not to order as they will wait months to get their order.
I could request my money back but now I 'm so annoyed I feel that is what they want me to do. They had my money 3 months and used it for their purposes and not fulfilled their end of the business transaction.
I even reported this to an Alabama tv station but never heard from them. They had a reported this method of business about Redline in December and I found this when I started trying to figure out if this company was legit. But I did discover I am not the only one with this problem.
Anyway, I think your Revdex.com should be aware of Redline business methods. Their CEO says he is a veteran, well so is my husband, in fact, he is a retire police officer on top of being a Marine!! So I do not appreciate him using his veteran standing as a business promotion when he is running a sub-standard business.
Thank you for taking time to allow me to tell my tale of frustration!

Placed my order on November 28, 2018. On December 14th requested an update on my order and received a stock email saying I would have by Christmas. Sent a follow up on December 19, 2018 asking again if I would get by Christmas, if not I needed to buy a new gift for my father-in-law. I never heard back from them again until January 2nd, 2019. They told me then that they would have my order out by the end of January and gave me a $50 credit. On February 12th, I sent another email asking about my order - no response at all. Today I have sent another email requesting a full refund. Anybody that orders anything from this company should think twice. This is the worst customer service I have ever experienced.

I ordered an item online from the company on 12/7/18, they stated it would be a 4-6 week wait time. It has not been received almost 3 months after.
Order number XXXXXX. Ordered on 12/7/18, never received. They state it was a 4-6 week wait for it to be received. Now it has been almost 3 months and I have still not received it. I emailed the company 3 weeks ago to follow up but never received a response back. I paid $136.00 for a monogram "S", I paid via card online.

Still no delivery of purchased product.
I sent Redline Steel "CEO" (Colin Wayne) the email below:

I placed an order on 18Dec18. Upon confirmation of the order and the email I received the day after purchase, items should've been shipped no later than 30Jan19 (6 week mark). I've checked status multiple times and for the last month I get the message "in production". I'm pretty disappointed, as it now has passed three different occasions/holidays in which it could have been presented. Please cancel order and refund money. Thank you. Please reference order #XXXXXX

There has been zero response or refund from this company. Order totaled $107.06 USD.

Below is the order confirmation I recieved upon order:
Hi ***,

I wanted to personally thank you for placing your first order with us. We can't wait to start working on your design!

While we list manufacturing lead times at 4-6 weeks, we are running production 24/7 to beat those lead times. I wanted to let you know that when your item(s) ship, you will receive a tracking number via email. These custom pieces will be well-worth the wait!

If you have any questions please reach out. We are here to help!

I would also like to invite you to join our VIP GROUP on Facebook, it's 100% free and gives you exclusive discounts, first access to new products, and upcoming sales.

As always, thank you for supporting our business.

Thank you!

Colin Wayne
CEO & Founder, Redline Steel

Product not received after ample time. Emails ignored. Website no longer up
Order #*** 12/03/18
order placed 12/03/18 with guaranteed delivery before Christmas. Never received shipping confirmation and emailed company several times without response 12/19/18, 12/20/18. Received a generic email that they had production issues and were working to resolve them 12/21/18. then 12/31/18 received an email guaranteeing delivery by the end of January. Still have not received order and company is not responding to emails. They have taken their phone # off their contact info. Also, today I could not pull up their website.

Order number XXXXXX placed on 12/9/18. Credit card charged $236.00. No product has ever been shipped. No response to emails and they don't have a phone number to call. Online status just says in production.

We ordered a Christmas present Nov 25, 2018 and it has not been delivered, even after we contacted the company.
Multiple emails go unanswered, resolution was sought and refund, no response.

purchased 3 items on 12/17/2018, per companies website items will be received in 4-6 weeks.
it has been 8 weeks and items have not been made.

placed an order for 3 items on 12/17/18, order number XXXXXX.
per the companies website, it takes 4-6 weeks for items to be produced and shipped. I have been checking the order regularly and on 2/4/19 emailed Redline for an update as it had been over 6 weeks and the product had not been shipped. I received an auto-generated response that Redline has received an unusually large volume of emails and would respond in 5-7 days. Along with a request to not email again until a response was received.
The 7 days have passed and no further response has been received from Redline.
Checked the order status again this morning and the product still has not been shipped.
It has been 8 weeks since the order was placed.