Redline Steel

Taking too long to finish my order
Ordered these Nov 25th and every time I check
Check they are still in production . Order number XXXXXX

Placed an order Nov. 17, 2018 for $226.95. The company complains of problems and continues to promise shipment. There is no phone number at this time
I placed my order November 17, 2018, with Redline Steel on November 17th and was promised delivery for Christmas. It seems the company was experiencing some mechanical difficulties and stated that all orders placed by December 5, 2018, would continue to receive their order in time for Christmas. My order did not arrive and when I inquired about it I was promised that my order would arrive in January along with the choice of a $50 credit and/or 20% discount for my next order. This morning I tried to contact Redline Steel by email and received an automated response:

Hello ***@bellsouth.net,

Redline Steel Customer Support Team apologizes for the inconvenience, but we are currently experiencing an unusually high volume of emails at this time. Due to this fact, our response to you may be delayed up to 5-7 business days from your most recent email.

Additionally, we would ask that you wait until you hear back from us before sending another email. We answer emails in the order that we receive them and every email sent in after the first one pushes you, and your concerns, to the back of the queue.

We would also like to clarify that we do not offer phone service at this time, as the amount of orders that we receive is way too much for 4 agents to handle via phone. However, we are looking to add phone services this year, including customer service and ordering processes that can be done via phone calls and we will put that number up on our website when it goes live.

If you have not included this in your previous email, please respond with your six-digit order number so that we may more quickly locate your specific order and address your concerns.

Office hours:
9:00 AM - 5:00 PM
Monday-Friday
Closed: Saturday and Sunday

Placed an order on 12/18/2018. Received 2 of the items, but not the 3rd! Charged $57.00 but no product! I want the product or a full refund!
I purchased 3 items from Redline Steel on 12/18/2018. I received 2 of the items but not the 3rd, but was charged for all 3! The company shut down their telephone customer service line and says that the wait time for a response is 5-7 business days. This is totally unacceptable!!

Purchased (2) Fancy Monogram items in Nov, credit card charge, have not received my order
Ordered (2) Fancy monogram items in November, they already charged my credit card $64 the day after. I have not received my order as of today, Jan 29. I tried calling, and the message says they are not receiving any phones calls due to high volume. States to go to their website to check the status, but it doesn't work. I sent emails and have not had any responses at all. I thought that because this company was run by veteran's that it was a great way to support our veterans but now I wonder if they are even legit!! Looks like they have all their customers money, but we don't have our purchases.

Ordered December, processed my CC 12/04/18
have not received products, given ample time and opp to make right
automated email responses to inquiries
ORDER #XXXXXX - X monogram steel signs

12/20/18 - Hello, I am checking on the status of this order, if it hasn't started or shipped, I would like to cancel the order. Some Communication from Redline would have been greatly appreciated, so disappointed that we will not receive in time for Christmas presents.

The funds were cleared through my bank on 12/03/18.

12/21/18 - received automated response about growing pains, equipment failures etc

01/22/19 - Hello, I have not received our order yet. I am not worried about the gift card, but would like to just make sure it has or has not shipped yet. If not, what is the expected ship date? If you will be unable to complete the orders, when will there be a refund?

(No response from Redline)

01/12/19 - Wow, you have a very lot of unhappy customers. I am very disappointed. I purchased from you solely because you are a veteran owned business and provide work to veterans. I feel that I have been very patient without any progress.

First, As a reputable business you should never have processed my credit card until you shipped my products.

Second, you should have communicated with me about the delays in processing and shipping long before I asked.

Third, you should have offered me a refund, not a $50 Gift Card.

Fourth, you have yet to reply to my last inquiry sent over 1 week ago. I still do not have my products.

I feel that I have been very patient, especially now that I have looked on FB and see that you have many unhappy customers who you have essentially stolen money from. It seems that some have actually received their refund.

When may I expect a refund? Thank you, ***

(01/16/19 - automated response)

01/16/19 - I truly want to support small veteran owned business, I will give you to the end of January. If the orders cannot be processed and shipped before the end of January, I will demand a refund.

(No response)

01/29/19 - I replied that I would give to the end of the month. Since you have failed once again to communicate and provide any additional information on the status of my order, I would appreciate a full refund. As I stated before, I do not want your gift card, that is an empty gesture.

No one responds to order placed but took my money and I have no merchandise
Ordered on 12/6..said 4 to 6 weeks but working harder to get orders out faster! No one answers phone, emails, or chat! My order has still not been shipped on 1/25.

ordered items promised delivery prior to Christmas. still not delivered

11-26-2018 paid

redline steel $97.20

redline canvas $42.35

I am very frustrated with the amount of time to receive my order, my credit card was charged immediately, I have emailed twice now about the status of my order and have only received an automatic reply and there is no phone number to actually speak to a live person.

At this point I would like to cancel my order #XXXXXX and have my credit card refunded.

I understand from reading other reviews I am not alone and while they may be swamped with orders that does not help me. These were to be gifts and now I no longer need them.

My order was placed in late November for Christmas presents. I was told there would be a $50 credit because they were running behind & wouldn't be delivered for Christmas... I've tried calling...no one answers the phones; have sent multiple emails & haven't received any responses. I FINALLY received a partial order on Saturday 1/26/2019 and quality is sub-standard & unacceptable and there was no invoice & no credit.

The order has already been paid in full... VERY disappointed & frustrated in the lack of customer service & inability to fulfill an order. I would advise anyone to avoid using this company.

***
Fort Worth, TX

I placed an order on November 26, 2018, for Christmas presents. I paid in full and still have not received it. I have tried calling, company is not accepting calls, sent emails and have received no response from an actual person. I would like to know if I will ever receive it. Order #545459

I have bought a few products from this company. I received what I wanted in a timely fashion. Looks great! Wonderful quality great customer service when I had an issue.

It is terrible customer service, I paid for my order in 11/2018 (a large order) and still have not rec'd my order or my refund, you cannot speak to a person just get a recording.

This company is a scam. I have made over 1000 online orders with charges to my credit card only happening upon shipment of product. This companies shipment policies are not clearly stated unless you actively research their website. I was charged immediately upon checking out (an order of over $200). After waiting for a Christmas delivery, which was apparent it was not going to happen, I found their 4-6 week shipment policy. After 6 weeks of their website stating my order was still "in-production", I contacted them. Their phones are not manned and voicemails are not accepted. The only way to contact them is via their customer support email. I received an email back stating they have "suffered through mechanical and equipment issues, delayed vendor shipments and delays while moving to their new facility during the extremely busy holiday season" ????? What the heck! Why make a move during your busiest season. Anyway, a request to cancel my order was made over 2-weeks ago and still no refund. I am ready to make a complaint to the Attorney Generals office of Alabama. It has been 8 weeks with no production of order and no hope of a refund. Stay clear of this business unless you have the patience of Job and are in for a fight for your product. I can't imagine their product is worth the wait. I should have done my due diligence in this company first. Shame on me

Ordered product on 11/26/18 as a Christmas present. Company guaranteed product by Christmas. It's 1/23/19 and still no product despite being charged
I ordered Christmas presents from Redline on 11/26/18 with guarantee from *** that it would be delivered by Christmas. (Order #XXXXXX). This order included 3 signs - 2 we initially wanted and 1 the company gave for free. I emailed them on 12/14/18 because I had not received my ordered or any communication on my order. The response I received was an automatic and generic response saying my order was still in production. In this email it's states cutoff for Christmas deliver was 12/05/18 (9 days after I placed my order). Because it was an automated response, my fiancé called a number provided on the companies social media to inquire about our order on 12/19/18. The call resulted in an automated voice message stating call volume was too high and they were not taking any calls. It also states to email the same address I emailed on the 18th. The message stated to include the order number and to be sent from the ordering email. Because it was not sent from the ordering email, a response was never received. On 12/21/18 I received a generic email from the owner, Colin Wayne, via the company's email stating products would not be fulfilled by Christmas and no timeline on when we will receive our order. I emailed again on 1/21/18 to inquire about my order again to which I received another automatic and generic response I received. It is currently 1/23/19 and we have yet to receive further communications or our product despite paying Colin $100.17 which has been deducted from our accounts on 12/27/18

*** is a thief! He states he's military but abuses military folks who support his business. He ruined 2 Christmas presents! We want the product we paid for and were promised including the free sign!

Note: video proof of companies Christmas delivery guarantee is available. The video was originally posted on 11/22/18 and was recorded in case the owner deletes the video.

I was hoping to see some different reviews than the one I was going to leave....but unfortunately mine is also the same complaint. I placed an order in Dec. over 4 weeks ago and haven't received anything regarding that order. I didn't get an order number, expected delivery, confirmation of order. The only reason I know the order went through is because my credit card was charged. I sent an email inquiring into the order and haven't received a response. To be fair I just emailed them a day or so ago...but this is a big concern here! Just to reiterate what *** J said in her review below - production issues are one thing. Most people will understand that, but its not communicating AT ALL that starts to upset customers. What a shame this is because I want to support Self-employed companies and USA made products.

My order was made and paid for on Dec. 12, 2018, I still have not received my order. I have tried calling and no one is answering the phones and the email is responded by a robo email. I have even called the sheriffs dept to see if you are a real company or a scam. I am starting to think I have been scammed. I would really like someone just to answer the phone or respond to email to reassure me that I haven't been scammed. My order #576967. Please Respond!!!!!

Delivery issues, Customer Service Issues, Product Issues
Product ordered it took 7 weeks to receive even through I had cancelled 3 times since it was not received in time for Christmas. You cannot talk to a human when trying to contact the company. The shipped a product which was not what was originally ordered. I ordered antlers and they shipped an anchor with a M. A very poor company to try and do business.

Order #XXXXXX placed 11/26/2018 has not need received yet. Money was deducted from my account immediately.
I placed an order with Redline Steel on 11/26/2018. Order #XXXXXX in the amount of $160.20. They immediately charged my credit card for this order. I ordered 1 Fancy Monogram Steel L and 2 Fancy Monogram Steel M. I have contacted the company by email 3 times as they are not answering their phone. Keep getting same answer that they have suffered through mechanical and equipment failures and are working 7 days a week 24 hours a day to fulfill orders. I am just hoping they aren't taking customers money and not sending out the orders in order to pay for their own expenses.

I placed my order on XX-XX-XX for a monogram made out of steel. I have not received my order as of X-XX-XX and have tried to contact them many times.
This Company by looking at all the Complaints have taken a lot of people's money and never delivered on the product ordered. My order is #XXXXXX and was told at the time of the order (12-17-18), it would be delivered after the first of the year. They also said they would be sending me updates to let me know when. I have never received an update and when you try contacting them by phone you always get a message that they are not taking phone calls today. I can't get them by e-mail. The amount I paid was $60.37. I would like the product or if not, I would like my money back.

I never received my $300 order. It's been 3 months and I can't get anyone on the phone, email, or text of any kind. They took my money.
It's been 3 months since I placed my order and last heard from them. I cannot reach anyone to get info on my order. No email, call of any kind. All lines stay busy and no reply at all. They need to refund my money or send product immediately!!!!!