Redline Steel

I ordered two monogram hangings as Christmas gifts on Nov. 22,2018. The websites stated I would receive them by Christmas. My confirmation email was received immediately when payment was deducted from my account yet it stated delivery times were four to six weeks. Since this would be after Christmas, I immediately emailed the company to request a cancellation and refund. They responded saying they had a no cancellation no refund policy and that since my order was placed before Dec. 5 that I would receive it before Christmas. I emailed on Dec. 20 because I had not received my order and to inquire that it would be delivered by Christmas and was promptly emailed back that I would receive by Christmas but did not yet have a tracking number. The very next day, I received an email saying I would not receive my order until after Christmas but offered me a $25 gift card to use on a future purchase. (My order was $94.55. I saw where others on this feed had totals of $100 and were given $50 gift cards. Strange) I did not accept the gift card. I still, as of Jan. 18, 2019, have not received my product nor a refund. Today I filed complaints with the WV and AL Attorney Generals and am leaving this comment with the Revdex.com and will be filing a complaint with the Revdex.com. I feel if I had been given the cancellation and refund I asked for the day my order was placed it would have helped the company and myself. Instead Redline Steel chose to lead me on and lose me and my friends and family as future customers.

Order has not been filled and they don't answer emails or their phone order number XXXXXX
Purchased a gift for 14.99 on Nov 27 2018

Christmas present not to be made
I placed an order online on Dec 7 2018 and it is Jan 18 2019. The company keeps giving me the run around and saying that it hasn't been made. Too many orders to fulfill. I have asked for a refund since it was NOT made and I get "company policy" there are no refunds. However I keep getting form emails and the run around for and ETA on delivery. I don't feel they are being honest and no production time line.

I am having a terrible time trying to get information on my order. My order was placed on December 6, 2018, order number XXXXXX what is the status??? I would like my order and I am willing to wait if someone will talk to me. I understand you have had production issues and those have been addressed. Apparently you are having issues in the communications department and they are not being addressed. I make this suggestion to you...hire some people to work the front end of your business, get them to start answering the phone and talking to your customers. its not going to matter what you have done to fix your production issues if you have made all of your customers upset. You can start by contacting me on my order.

My husband had a design made for our anniversary. We are very pleased with our purchase and will continue to do business with this great company

Order placed in November 2018. My account was debited on November 1, 2018. As of today have not received order.
Company not accepting phone calls and will not respond to emails. I want a total refund. This company is scamming people!

Never received products I ordered.
I placed an order for 2 products on November 30, 2018 that was promised delivery before Christmas. After several failed attempts to receive estimated delivery status, I finally got a response apologizing for the delay due to technical and manufacturing issues but that I would be sent a $25 gift card and my order would be processed as soon as possible. Now it is January 17, 2019 and I still have not received my order or the gift card. I do not want the gift card as I would never order from this company again now that I see on Revdex.com that they have a history of not fulfilling orders. I would like a FULL refund ($64) if I am not going to receive my order in the next 2 weeks. Two months is plenty of time to fulfill an order that was promised within weeks of placing the order. This is ridiculous. I have tried several times to get a phone number to speak with an actual person, but have yet to receive one. Nor will they give any possible dates of delivery. Is this company legit at all? Has anyone ever received any product they've ordered from here? Is this company a scam? I believe the proper term for this would be "theft". I don't need any other excuses for the delay. I understand malfunctions can happen and delay orders. However, I feel like that is a common excuse that's been used many times and not just for orders placed during this time. Seems to be a pattern for this company. Yet no dates can be provided. I need an actual date of delivery or a date I will receive a full refund. These items were for business purposes. This company has very poor business ethics. It is very frustrating since we were planning on placing multiple orders in the future for our business. I am certainly glad this happened on a sample order and not a larger order. We will definitely be taking our business elsewhere. Please INFORM me of the ETA of my order or my full refund ASAP.

I ordered a Christmas Gift on 12/1/18 and as of 1/15/19, I have not received the order. No way to contact the company for updates.
I ordered a Made in USA Flag from Redline Steel on 12/1/18 (order #XXXXXX). They said we would receive it by Christmas. We got a letter before Christmas saying that it would be a little longer. It is now 1/15/19 and we still do not know when we will receive this Christmas gift. I tried to contact the company but was unable to send an email and no phone number was listed. I went to the Revdex.com site and found a phone number which was out of order. Would like to know if they are still in business or if I have lost my money.

There is ZERO customer service with this company!
I'm very sorry to do this. I wanted to give Redline Steel a chance because the products looked beautiful. I just wanted to know where in the process my order was but it's been a month and no one will answer. I understand the company was overwhelmed and not prepared to handle this volume. No one would care if you'd just answer emails! I ordered Dec 14th and while I know I wouldn't receive the two items by Christmas, I'd at least like to be kept in the loop so it doesn't look like you just took my money and ran with it. If this is the only way I can get you to answer me, then so be it. I'll decide what to do with the order after this.

I placed my order with Redline Steel on November 19th. As of today Jan 16 I still haven't received my item that was guaranteed by Christmas.
Placed order November 19th and as of today January 16th I still haven't received my order that was guaranteed by Christmas. Money was taken immediately and attempts to contact the business via phone and email have failed.

I ordered product from them in Nov, said it would be here for Xmas, never received it, asked for my money back, never received it. Received an email offering me t gift card, I wanted my product. What would I do with a gift card, if I never received my product or refund.
Product_Or_Service: God is Good wall hanging 3 of them
Order_Number: XXXXXX

53-day delay, repeated broken promises, order received was wrong, refusal to issue credit or refund, deceptive advertising, poor customer service.
Based upon a promotion on their Facebook page, I decided to order fifteen (15) pieces from Redline in the "God Is Good" style (Order #XXXXXX). I paid for an upgrade to a gold finish. This order was placed on November 13th via the Redline website. I received immediate confirmation of my order and my credit card was charged the full amount. In last November I inquired with Redline about the status of my order since all of the items in my order were intended as Christmas gifts. After about a week, I received an email stating that there were some production problems and equipment problems but all orders before Dec. 5th would arrive by Christmas. By mid-December, I was getting very worried, and I inquired again- with both the customer service representative and the owner (Colin Wayne). Again, I was assured that my order would arrive by Christmas day and that a "rush" had been put on the order. A few days before Christmas, I received an email stating that because of equipment, supply and production problems that my order would not arrive by Christmas Day, but soon afterwards. I was offered a $50 coupon to use on a future purchase as a way to show good faith toward me and other customers who had been impacted. I responded by saying that I would not accept a credit toward a future order because I never intend to order from Redline again, but I would accept a refund of $50 on my current order (which still had not been delivered by that date). After about another week without any communication, I was told that $50 would be credited back to the original credit I used to make the purchase. On January 5th, my order arrived- 54 days after I originally placed my order online. Upon opening the order, I was shocked to find out that Redline only sent the items in their standard black finish, not the gold finish I had chosen and paid extra for. Being quite upset at all the broken promises and lack of customer support, I immediately contact them again by email requesting a UPS lapel to send back the black items that I never wanted. There was no response to this request but I was told that a "rush" order had been placed for 15 gold finish items. As of this moment, my order online shows that it has been delivered, there is no new order on file, and no $50 credit was ever issued as promised. I have no idea if I will ever receive what I originally ordered from Redline or the $50 refund. I believe Redline is guilty of false advertising, false delivery promises, a gross negligence in how they handled my order. I have now requested a full refund but have heard nothing from Redline. It is almost as if they are ignoring me. The 800# provided on their website is only a fax line. It is impossible to speak with any person at their company about issues. They only deal by Facebook and email. Though the amount of my loss is relatively small, I have reason to believe that a number of other customers have been impacted by their lack of integrity and false promises. I believe an investigation is warranted by the State so that accountability for their actions (and inactions) can occur and customers like myself can receive a full refund. I would be happy to provide any documentation of the initial order, correspondence or a photo of the items that were delivered to verify this claim.

Redline Steel has failed to return email and is not accepting calls. I have an order that was ordered over 2 months ago and is still not here.
I ordered two steel signs on 11/19/18 Order #XXXXXX. Items Monogram - Circle black and Monogram - Antler chrome. The total of the purchase was $159.80 USD. After ordering and receiving a confirmation I immediately emailed Redline Steel requesting a change to the order. On 11/19/18 I received an updated Order number #XXXXXX. Items Monogram - Circle black and Monogram - Antler chrome. A month after ordering (12/20/18) I emailed ***@redlinesteel.com to inquire of my order. I received a response that orders were high and THOUSANDS would be shipped in the next few days, but if it was intended as a Christmas gift the company "highly advised and encouraged a back up gift." After receiving the email I responded for Redline Steel to asking to CANCEL my order and issue a REFUND. I received no response. 12/26/18 I again emailed asking to CANCEL my order and issue a REFUNDno response. 12/26/18 I called Redline Steel, but lines were not accepting calls. 1/5/19 email to Redline Steel to CANCEL my order and issue a REFUND. In this email I also stated I would be filing with the Revdex.com if my email was not returned or the item was not cancelled or shipped. 1/5/18 I called Redline Steel, but lines were not accepting calls. TODAY 1/14/19 (nearly 2 months after the order was placed, I am filing a formal case against Redline Steel for continued neglect of costumers, by failing to communicate or respond; as well as failing to deliver a product in a timely matter.

Items ordered 11-10-2018 and promised by Christmas. As of today. 1-15-2019, still no items received, but withdrew funds from my bank account.
I ordered items from Redline Steel on 10-10-2018 with a promise delivery date by Christmas. When items not received, tried to call but they are not accepting calls. I emailed them and was still promised the items by Christmas. The Friday before Christmas, I received an email stating I would not have my items as promised but should in a week or two. As of today, 1-15-2019, I still have not received my items, still not accepting calls, and now not replying to emails I have sent. Do not order from the this company unless you do not want your items for a long time or not get them at all.

Have not receive me order after 45 days and 3 inquiry emails have gone unanswered.
I placed my order on November 24, 2018. It is now January 15, 2019 and I still have not received the product. I have reached out three times via email to inquire about the status of the order with no response. At this point I would like to just cancel the order .

Order one of their products on November 6th.
Was told 4- 6 weeks to be shipped. Has yet to be shipped 10 weeks later. No way to talk w them.
Order # XXXXXX.. ordered November 6th. Emailed many times. They dont take calls. Just generic messages back.

I placed an order on 11-27-18. Have not received it. They haven't responded to me email. They have my money but I don't have a product.
Placed my order (order number XXXXXX) on 11-27-18. Payed by credit card. Total payment was 64 dollars. I received an automated response saying it would be 4-6 weeks for redline steel to make my products. I sent them an email after 6 weeks. They have not responded to my email nor have they sent me my product.

The order took a long time to finally reach us. The company advertised being a veteran owned and made in the USA. I think people responded by ordering to support this company and it overwhelmed them. I think they will be able to adjust in the future. When I did get my order it was beautifully done. I am really impressed with the quality.

I really wanted to do business with this company, but I get a robo email reply when I ask about the order I placed 12/15/18!!! I'll be calling my CC company to dispute the charge if I don't receive the order this Friday Order- #581422. I had high hopes for a Veteran owned business. I really wanted my God is Good signs.

never received order or reply to my delivery date.
I placed my order on dec. 7th. received my confirmation order and a thank you from owner. since then nothing sent email to owner and contacted customer support 3 times. received message customer support is unavailable. since today jan 12th nothing.. no reply's...