Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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The arrow and cross were exceptionally well made. They look perfect in my home. Customer service was great.
Thank you so much for sharing!! We appreciate your support of our products and company. We look forward to working with you again in the future!!
I was extremely impressed with the quality of the product. And very happy that I was able to support a vet owned and operated business. Thank you.
Wanda Brady
We sure appreciate your kind words and support. We look forward to working with you again in the future. THANK YOU !!!
Placed an order for 5 different items on Nov 26th, 2018. It is now Jan 8th, 2019 and I have received no items. Company does not take calls.
I placed an order for Christmas gifts on November 26th, 2018 with Redline Steel. Their website indicated there were still 'Black Friday' sales ongoing, implying delivery in time for Christmas. As Dec 19th approached without any delivery, I checked my order (# XXXXXX) and it stated "In Production". I checked the shipping website, and it stated that orders placed before Dec 5th would be delivered in time for Christmas. I was out of town from the 19th through the 27th, and arrived home to find that the order had not been delivered and was still "In Production". I decided to wait the 6 weeks as advertised to see if my products would be delivered, just in case it was my error and I overlooked something about shipping times. It is now Jan 8th, past the 6 week period, and my order is still listed as "In Production." This company is a scam. They are not accepting calls due to "high call volume" and their chat windows are "off line" at 4:30 EST. Google reflects business hours until 6pm. The most maddening thing is that they advertise themselves as Patriotic and Veteran owned, yet this is how they treat their customers? I want a full refund, especially after going through the embarrassment of not having Christmas gifts for 4 different parties that were all a part of this order.
A full refund. There is no reason to not communicate with your customers if there is a problem with production or with the order. Good customer service involves offering resolution for issues that arise. Redline steel has only dug its head into the sand and ignored the unhappy customers around them!
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have three options for you that I'm happy to offer. Order# XXXXXX
1. I can offer you a Redline Steel E-Gift Card in the amount of $50.00 to put towards any future order with us, or to give as a gift to another friend or loved one while keeping your order processing.
2. I can refund you that $50.00 and also still keep the order active.
3. I can cancel your order and refund your purchase.
At your earliest convenience, please let me know how you would most prefer me to proceed. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I too am saddened to know that it took a Revdex.com complaint to get a response to my concern. I appreciate the apology and effort to now make amends. However, as much as I would have loved to experience Redline Steel's products and give them as gifts, the bottom line is that I needed to come up with alternate gifts in short order after Christmas to replace the ones I did not get from Redline. I had to spend additional money, and now I need to recoup MY losses. Redline steel made a poor business decision early on in this debacle, which was to place their profits ahead of customer service. You KNEW that with all the aforementioned delays, you would not be able to satisfy Christmas orders before Christmas, nevermind within your usual non-seasonal time period of 6 weeks. (And now you want me to wait up to a total of 10 weeks for a November 26th order?) Rather than alerting your customers who ordered before Dec 5th (and after) that there would be a delay due to production issues, and allow them an opportunity to cancel so that they can get gifts for their intended parties in a timely manner, you chose to not lose your profit margin by not giving the consumer that option. You would not take calls, respond to email and your chat windows were off line during business hours. Additionally, your website claims that orders cannot be cancelled once in production. That is not customer service. That is placing your profits ahead of your customers. That poor choice is why I can not do business with your company. At this point, if you really want me to experience your products and give it a chance, I would think that among your resolution options would be delivering the order (10 weeks late, I might add) with a full refund. If you do not agree that the all or part of the order can be delivered in addition to the refund, then I would just like a full refund. I certainly hope that in the future, you will alert your customers to foreseeable delays in production so as to allow them the option to look elsewhere for timely product deliveries, especially for Christmas.
Yes, I did receive my entire order from Redline Steel this week, and received a full refund from the company.
I ordered 2 products from this company on 11/24/18. I have yet to receive these products that total approximately $121.00
I have an issue with this company they have yet to delivery my order and I cannot reach then by phone chat or email my order # is ORDER #XXXXXX
I want my products and/or a refund
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have three options for you that I'm happy to offer.
1. I can offer you a Redline Steel E-Gift Card in the amount of $50.00 to put towards any future order with us, or to give as a gift to another friend or loved one while keeping your order processing.
2. I can refund you that $50.00 and also still keep the order active.
3. I can cancel your order and refund your purchase.
At your earliest convenience, please let me know how you would most prefer me to proceed. Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered their product on 12/2/18, was told should be delivered in time for Christmas.
Received one email, saying it be delayed.
I haven't received it
Ordered from Redline Steel on 12/2/18, I have one email form owner, that due to manufacturing issues my order will be delayed. I paid in full, & have repeatedly tried emailing the support staff & owner. I have yet to get any response.
I try on their website to contact, it tells me out of office, really for weeks?? No way to contact than email, this is ridiculous.
I am beyond angry
I want a full refund. This was supposed to be a Christmas gift for a family member. I am so embarrassed. I am livid by the lack of customer service. They had false advertising, it said order by 12/5...guaranteed by 12/25...well not true!!! You should have a 1800 number for people to call, I have been waiting weeks for an email response with no other way to contact them.
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
As requested by customer I will CANCEL and REFUND this order. Order # XXXXXX Please allow 24-48 hours to process refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
We ordered a custom piece on 11/13 for guarantee delivery by Christmas. After many emails, we were told we were to be refunded & haven't received $
Order #XXXXXX was placed the week of 11/12. We were guaranteed delivery for Christmas. We contacted multiple times, through social media, phone and email. We were told that it would be delivered by Christmas, then it was changed for us to have a "back-up gift" ready. Our social media questions were deleted, and emails not returned. Then at the beginning of January a generic email was sent informing of manufacturing issues, and we could get a discount of future product, refund or have it shipped. We emailed repeatedly to have this refunded and was told it would be refunded immediately. It has not been.
We would like our money refunded as promised
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
This order has been shipped and tracking # information was emailed to customer. This order has also been REFUNDED 1/9/19
Again, I apologize for the delay and appreciate your patience and understanding.
Ordered a Monogram plaque..Was never received!
I ordered a Letter 'F' Monogram plaque from REDLINE on November 26, 2018. Order # XXXXXX. They posted payment right away from Paypal, $38.40 Order was promised by Dec 25th 2018. I can NOT get ahold of this company VIA email or phone, and I either want my product or a refund. This was a gift that could not be given. Thank You
I would like to receive my product that I ordered
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have three options for you that I'm happy to offer. Order#XXXXXX
1. I can offer you a Redline Steel E-Gift Card in the amount of $25.00 to put towards any future order with us, or to give as a gift to another friend or loved one while keeping your order processing.
2. I can refund you that $25.00 and also still keep the order active.
3. I can cancel your order and refund your purchase.
At your earliest convenience, please let me know how you would most prefer me to proceed. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept when the item is received. I will accept option #2
Thank you for your response. I will get that credit to your order and still keep your order open to be filled. Once your order is ready for shipment , you will receive a email with tracking # information. Thank you for your patience and understanding. Please note that the credit to your order may take 48 hrs to process. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
Still awaiting product. Will give a reasonable amount of time for delivery
I placed an order with them for $94.97 (which has been paid) on 12/1/18 with a guarantee for delivery before Christmas. It is 1/9/19 and no order.
Ordered 12/1/18
Guaranteed before Christmas
Received Confirmation and auto generated messages that say it is on its way
AND a letter after the fact (christmas) that said it would be arriving and they would give me a credit for $25 toward another purchase! I just want what I ordered .. nothing else. I will definitely NEVER order from this organization again.
I would like to receive my order and if not I would like a FULL refund! NOT A STORE CREDIT
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have three options for you that I'm happy to offer.
1. I can offer you a Redline Steel E-Gift Card in the amount of $25.00 to put towards any future order with us, or to give as a gift to another friend or loved one while keeping your order processing.
2. I can refund you that $25.00 and also still keep the order active.
3. I can cancel your order and refund your purchase.
At your earliest convenience, please let me know how you would most prefer me to proceed. Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am sorry to hear that you had such difficulties with the transition into your new building during the holidays. Bad timing for sure. I am glad however to know that you are able to still keep the orders going, even if they are late. I was starting to wonder if you were not 100% legitimate as all responses were automated and there was no way to talk to anyone live.
In looking at your three options I would choose 2: To get a $25 credit but still get my order. I am definitely looking forward to having it as I truly like the style of your work.
Thanks for your response and I look forward to getting my piece. Hope things continue to get better and running smoother for you in your new location.
Thank you for your patience and understanding. I'm glad we are able to still provide you with high quality home decor. I will get that credit to your order. Please allow 48 hours to get a updated account order confirmation.
(The consumer indicated he/she DID NOT accept the response from the business.)
Look forward to getting it soon ...
Ordered and paid for a Christmas gift from RedLine Steele for $80.60 on Nov. 7,2018. We've never received it.
We ordered and paid through, PayPal, an item from Redline Steele on Nov. 7, 2018. Cost was $80.60 and the order number was XXXXXX. This order was done online with no assistance from a sales rep. We received confirmation of the order on Nov.7,2018. We sent emails asking when the item would ship on 11-21, 12-5-18, 12-7-18,12-28-18. Redline responded on 12-17-18 saying the order was scheduled to ship by Christmas. We had arranged for RedLine to ship the gift to an address in Delaware. The gift never arrived. Upon calling RedLine's phone number shown on their website many, many times, we received no help as the only option was to listen to a message and be instructed that due to the high call volume they were no longer accepting calls. I have since sent emails but have received no response from RedLine.
Since Red Line has not been able to fulfill our order in a timely manner and didn't have the courtesy to contact us about any issues they were having, we would like a full refund.
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
As requested by customer I will get this order CANCELLED and REFUNDED . Please note that refunds take 24-48 hours to process.
(The consumer indicated he/she DID NOT accept the response from the business.)
I should have been notified of all these reasons for the delay long ago. The entire matter has not been handled in a professional manner. I will not ever consider doing business with this company again, and, will alert others about their business practices. I will be looking for our full refund each day until I receive it.
At this time your order has been refunded. Refund date 1/10/19 ( If there was a dispute with credit card company it will be pending until your cc company resolves the issue) However, we did submit refund for this order on 1/10/19 .
Thank You !
Thank you for your continued diligence on our complaint. We received notice January 10th from Redline Steel stating they refunded our payment. As of January 14 we received our money and are satisfied with that. We absolutely appreciate the help you've given us. I don't believe we would have had any success in getting a refund without your intervention.
I ordered a steel elk monogram nameplate for my son who lives in Colorado. He is an experienced hunter and gets a bull elk every season. It was so appropriate for him and he loves it. When I received it, it was so nice that I ordered another one for my other son who also lives in Colorado. Even though he is not a hunter I know he will like it.
THANK YOU for sharing !!! We look forward to working with you again in the future !!
My husband bought me an L for Christmas. I'm in love!! It's beautiful on my front door.
That's AWESOME ! Thank you for sharing and supporting our company. Look forward to working with you again in the future .
I ordered 4 items (3 of them duplicates) long before the Christmas delivery deadline stated on the web site. They have not fulfilled my order to date. I understand delays and the overwhelming demand for their products. They are cool and the owner's personal story is a compelling one.
What I DON'T understand is how the company is virtually unreachable via email, social media, telephone or web site. The phone number here has been disconnected. There have been NO responses to my inquiries. This company took no time in collecting my 200+ dollars, can they take as much time to answer my questions? Disappointing.
If I am not getting my order, please let me know. If I am, please let me know. It's the honest and decent thing to do.
Maybe, just maybe, if they communicate in a timely manner they wouldn't have so many complaints filed against them. Had I dug more into this company before placing my order, I would have thought twice. Appears they had the same problems in 2017 with delays and miscommunication that they had in 2018. Product was not as anticipated (much smaller than I thought it would be), however, after the frustration and lack of communication I received from this company on the delay of my order (placed Oct. 11 - didn't receive it until Dec. 21), I am not willing to waste more of my time on them.
I ordered a Christmas gift for my dad from redline steel and when I found out I would not have it on time I was disappointed but things happen and I contacted them after Christmas. I sent a message to them stating my dad was moving to Florida and I really wanted him to have it before he moved. They got back to me right away and told me they would ship it out the following week and they did. The item I ordered was not what I was expecting it was much better than what I was expecting. I will be ordering from Redline steel again and would recommend them to my friends and family.
We sure appreciate your support of our products and company. Thank you for your understanding and patience . We look forward to continuing to provide you with high quality home decor .
I have ordered so may things at least 10 plus the candles and have loved everything I have ordered! Easy to work with and I love this is Owner and operated by our Veterans!
That's great to hear! Thank you for sharing and for the support of our products and company!! We look forward to working with you again in the future.
I love the Faith Hope Love pieces. I had ordered one last Christmas, but this year I ordered 2 more.
That's GREAT to hear !! Thank you for sharing and for the support. We look forward to working with you in the future. :)
I never received my product
I ordered a sing from redline steel on the 16th of December, with shipping it was 54.97. I have an order number of XXXXXX. they told me by an email they would keep me informed of when it was ready to ship. I have heard nothing and when I email or try to call, no response and they are not accepting any calls
i would like them to return my money
Thank you for reaching out! I'd be happy to assist you with this. I do have open and can see that your order is currently still in production. I would expect shipment within the next 7-10 business days, if not sooner. Being that our average lead-times are typically 4 to 6 weeks from the customer's order date, I would not expect too much longer until this order is fulfilled. As a smaller business that specializes in steel fabrication, all products are made to order and are unique to your individual experience.
Once shipped, you will receive a Shipping Confirmation Email containing your personal tracking number and information designated to your order. Thank you for following-up and we look forward to fulfilling your order as soon as possible!
ORDERED A CHRISTMAS GIFT ON NOVEMBER 12, 2018 AND PAID WITH MY PAYPAL ACCOUNT ON NOVEMBER 12, 2018AND HAVE NOT RECEIVED MERCHANDISE.
ORDERED MERCHANDISE ON NOVEMBER 12, 2018 AND MY ORDER NUMBER IS XXXXXX. PAID WITH MY PAYPAL ACCOUNT ON NOVEMBER 12, 2018 IN THE SUM OF $151.30. ON DECEMBER 21, 2018 I RECEIVED AN EMAIL FROM REDLINE STEEL SAYING THEY WERE BEHIND AND WOULD NOT BE ABLE TO SHIP BY CHRISTMAS BUT I WOULD RECEIVE ORDER. THEN THEY SENT ME A $50.00 GIFT CARD ON FUTURE PURCHASES. I HAVE CALLED NUMEROUS TIMES AND EMAIL MANY TIMES TO SEE WHEN I WILL RECEIVE MY ORDER AND NEVER GET ANY RESPONSE AS OF JANUARY 8, 2019. I DESERVE MY MONEY REFUNDED OR MERCHANDISE SOON. THIS ORDER WAS A CHRISTMAS GIFT.
I WOULD LIKE TO RECEIVE MY ORDER SINCE IT WAS A CHRISTMAS GIFT AND I HAD TO TELL THE PERSON TEIR PRESENT WOULD BE LATE. IF I CAN NOT RECEIVE MY ORDER THEN I WANT MY MONEY PUT BACK IN MY PAYPAL ACCOUNT NSINCE THEY HAVE BEEN USING MY MONEY SINCE NOVEMBER 12, 2018.
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have responded to customers to try and resolve the issue with their order.
(The consumer indicated he/she ACCEPTED the response from the business.)
I liked the product and wanted in for a Christmas gift but if I do not receive this order I will be contacting the Revdex.com.
Again, I apologize for the delay in your order. I have double-checked your order status and it is in production. Your order will be fulfilled as quickly as possible. Once your order is completed and ready for shipment, you will receive a tracking # email confirmation. I assure you , your order will be fulfilled. We are processing orders as quickly as possible. Thank you for your patience and understanding. Please contact ***@redlinesteel.com if you have questions about your order.
Thank You
(The consumer indicated he/she DID NOT accept the response from the business.)
I want the product because I bought it for a Christmas gift. I will give the company until the end of January for me to receive my order.
Products ordered as Christmas gifts not received; company not accepting calls or responding to emails
Purchase date 11/12/18; credit card charged 11/13/18; emailed inquiry 12/20/18 re: order status; 12/21: message received products would not be received as promised; requested order cancellation & refund to credit card without response following multiple attempts to contact vendor. Have contacted credit card company to investigate.
Request refund & Revdex.com rating of F! Very saddened vendor is using veteran status to promote fraudulent business practices!!
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have responded to customer to try and resolve the issue with this order.
(The consumer indicated he/she DID NOT accept the response from the business.)
Despite his statement that he has been in contact with me, I have received no communication from this man since the automated message he posted/I received when I attempted to contact him on 12/21! Although he is clearly having challenges fulfilling orders, he should NEVER have charged my credit card when he knew he could not fill the order! This constitutes fraud!! Rather, he should have stopped accepting orders as soon as he knew he could not complete these!!
Based on his response to your inquiry, it is apparent that he has no intention of refunding my money or contacting me directly! I would think he would have filled my order immediately to make this complaint go away!! By Friday of this week, it will be the 4th week he cited as the timeframe in which I can expect delivery. I don't see any effort in that direction! He needs to cancel my order & refund my credit card as requested! Since I initially made that request on 12/21, he has made no contact with me via email or telephone!! His office phone has an outgoing message stating they are not answering their phones!!!
At this time , at request your I will CANCEL and REFUND the order amount. Please note that refunds can take 24-48 hrs to process. Again, I apologize for the delay.
I ordered my product on 11/06/2018. It is now 01/08/2019 and I still do not have my order. No return e-mails or phone calls from the company.
I ordered the product on 11/06/2018. It was a monogrammed dear head with my boyfriends last name and the First Letter of his last name. My order number is #XXXXXX and I paid 56.95. I have e-mailed a few times with a response of my product was in the final stages of manufacturing and I should have my tracking number in my e-mail soon. That was in the very beginning of December. After that, I never received a return e-mail to the e-mails I sent out regarding my product. I did receive a mass e-mail stating the issues RedLine Steel is having and that a 25 Dollar gift card would be my way, I replied to that. I did receive a generic response that my order would be out soon and to keep looking for my tracking number in my e-mail. It is now January 8th. Two months later. Redline steel will not respond to my recent e-mails or answer the phone at the business.
At this point I would like the product I ordered shipped to me ASAP and I feel that I deserve my money back. I do NOT want the 25 dollar gift card as this company will never get my business again.
Thanks for reaching out! I'd be happy to assist you with this. On behalf of the entire team at Redline Steel, I apologize for the frustration and inconvenience this must have caused you.
At this time I can offer you $25.00 towards your order and discount it, or CANCEL and REFUND you for your order ORDER #XXXXXX . Please note refunds take 24-48 hrs to process.
Please let me know how you would like to proceed with your order. Again, I apologize for the delay and appreciate your patience .
(The consumer indicated he/she DID NOT accept the response from the business.)
My account was refunded before I was e-mailed this response. I would like to receive the product I ordered still. I have no issues with paying for it, I would just like to receive what I ordered. But instead my money was refunded, it seems as soon as they received the Revdex.com information, and from what it says in their response, cancelled. They will cancel and refund. I WANT the product I ordered. This is ridiculous. I didn't care if I got refunded, I will happily pay for the product, I just want what I ordered in a timely manner. My order number is or was at this point #XXXXXX. I received an e-mail on Wed 01/09/2018 at 430PM that I was refunded from Redline Steel. I received this response from the Revdex.com on 01/11/2019 at 5:13AM. I should have had the option to answer this before I was refunded. I WANT the product I ordered. It would have been nice to have a response to my e-mail that I asked for a timeline of when I would receive my product and none of this would've had to happen.
Thank you for reaching out again. I do apologize for the confusion on your order. At the time of your complaint we understood that you wanted your order however orders are delayed due to the equipment failures and minor other factory issues. I have RESTORED your order and at this time your order is ACTIVE to be fulfilled. Once your order is complete, you will receive an email with tracking information. We are working as quickly as possible to fulfill and ship orders. Thank you for your patience and understanding. Order # XXXXXX In Production to be fulfilled 1/15/2019
(The consumer indicated he/she DID NOT accept the response from the business.)
If it is true that I WILL be receiving my order then, yes. I am fine with it and this can be closed. I still would like to have some sort of timeline as to when though. Is it going to take 6 more weeks or is it going to take 12 weeks? When should I be expecting or start watching for my tracking number? If this case is going to close, could I please get an e-mail with the information I am requesting. ***@hotmail.com