Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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Two items ordered on November 19, 2018 still have not been received/shipped. When contacted for status of the items, business is evasive.
On November 19, 2018 I placed an order (#XXXXXX) for two items, as Christmas presents. I contacted Redline on December 13th for an update and was told by Shannon, Redline's Customer Service Rep that "all orders placed before December 5th were subject to deliver before Christmas." On December 22, I received an email from the owner indicating the orders would not be shipped before Christmas. Since then I have requested an estimated date for shipping and Redline only responds back with evasive emails. My credit card has been charged for these two items but the two products have been received.
The two products shipped and a F rating on the Revdex.com. It appears that there have been numerous complaints filed against this company. A B- rating seems misleading.
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I will replay to email to try and resolve the issue with this order.
Ordered a customized product from this company on 11/11 and have not received the product which was guaranteed to be here by Christmas. Paid in full. This product is a gift and was ordered a two months ago, paid in full and still not received. Sent numerous emails to support services, only to receive auto- generated responses and one that said they have added employees and shifts to ensure that everyone gets their product immediately. Phone lines are not accepting calls. The company is still advertising "Guaranteed to be delivered . This is obviously a scam and I WANT MY PRODUCT. Order # XXXXXX placed on 11/11/18. Oh, and they further insulted me by offering an up to $50 coupon on a future order! On 12/8 I received the following message (and nothing since): Hello ***,
Thank you for reaching out to us.
We anticipate several thousand additional orders to be fulfilled and placed for shipment prior to this weekend, to ensure delivery prior to Christmas. Given the large volume of orders placed in anticipation for the holiday, we cannot offer expedited shipping in order to ensure fairness across the board. Orders are being processed in the order that they came in. We are working as hard as possible to get your order out as soon as we can make it. Currently all of our production staff are working 7 days a week, and there are shifts covering 24 hours a day in order to ensure that we get orders out as soon as possible while still maintaining the quality we are known for.
With that said, if this order is intended as a Christmas Gift, we highly advise and encourage you to have a back-up gift readily available in the event that your order is not shipped in time.
Once the order has been fulfilled and placed for shipment, you will receive a Shipping Confirmation Email including your designated Tracking Info per either UPS or USPS. We sincerely apologize for any inconvenience, and appreciate your patience and understanding. Thank you.
I WANT MY PRODUCT. They are STILL accepting new orders even though they have not delivered on those promised. BAD BUSINESS PRACTICES.
I want my product delivered by the end of the month. If not, delivered I want a full refund PLUS $100 (NOT SITE CREDIT) for the major inconvenience.
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
I will contact customer via company email to try and resolve the issue with their order.
(The consumer indicated he/she DID NOT accept the response from the business.)
Keeping this complaint open until February 9th which is when the company says will be the latest I will receive my item. IF the company fulfills its obligation, I will withdraw my complaint. If it does not, I will press on.
Again, I apologize for the delay in your order. I sent customer a email on 1/16/2019 to offer options of how they would like to handle their order.
We are working around the clock to fulfill and ship ALL orders as quickly as possible. Please let me know how you would like to proceed with your order from the 3 options I sent you in your email on 1/16/2019
Thank YOU !
(The consumer indicated he/she DID NOT accept the response from the business.)
Answering "Yes" because I want my money back BUT this business is a SCAM. Promises (over and over and over) are broken and money is kept. There is no way to get in touch with the company - no phone number and auto answer email which promises to get back to customer go unanswered. I was promised delivery of 4 different dates and NONE were honored. I am going to track Revdex.com complaints and then consider launching a class action suit against this company for false advertising. This is one of the most shameful companies and they should be SHUT DOWN before accepting anyone else's hard earned money. VERY VERY DISSATISFIED and DISGUSTED.
I have ordered from Redline several times and am EXTREMELY happy with every single product. Many items were gifts and everyone is raving about them. I tell them Redline Steel - look it up!!
Placed my order in Dec 2018. Money was taken out of my credit card, however, I haven't received my order. Have tried calling the 2 different numbers for this company & the recording says "they cannot receive calls at this time". I want my money back, if I'm not going to get my product, since they got their money. Will NEVER recommend this company or place an order again.
It was perfect. My daughter lost her dog this year so I purchased the love sign with the dog paw, she loved it. The quality was exceptional. Would definitely recommend
So sorry to hear about the loss of your pet. Thank you for your support of our products and company.
I placed an order on October 4, 2018, well before the holiday rush and even reached out to the company asking about their reviews. They assured me they had worked through those issues and I would receive my product within 4-6 weeks. I placed the order then never heard back from the company. The 4-6 week period came and left without any communication from the company. When I looked up my order online it stated it was still in production. I tried reaching the company by email and phone only to find they were not taking phone calls and the emails were not being responded to. After about 4 attempts at emailing someone finally responded yet not answering my question as to when it would be shipping. It took me calling the state of Alabama regarding their business license to get a name and number of the general manager who took care of my order for me but not before letting me know my order was at the bottom of the pile because of something that was done wrong internally. I ended up finally receiving my products on December 18th and one of them has very sharp edges. I never brought it to the company's attention because I do not want to do business with them again. All they were concerned with was getting a lot of orders yet not being able to fulfill them in a timely manner. I would not suggest doing business with them. Find someone local, they exist you just have to look for them because they aren't spending hundreds of thousands of dollars on advertising.
On behalf of the entire team at Redline Steel, I would like to apologize for any miscommunications that occurred throughout the order process, We are working non-stop, 7 days a week to fill and ship orders as quickly as possible. Please always check spam/junk folder in case you are having issues receiving our emails. Again, I apologize for the delay.
Ordered 11/26/18 with delivery by Christmas guarantee. Item has not been delivered and no response from 2 emails regarding ETA.
Order number XXXXXX - Ordered 11/26/18 with delivery by Christmas guarantee. Item has not been delivered and no response from 2 emails regarding ETA. The Facebook page today is now saying it could take another 6 weeks before the order is delivered.
The Facebook page is the only place they are responding to customer complaints and refunds requests. I requested a refund and no one has contacted me. This company is a fraud and bamboozled people out of money before Christmas without following up with their promise to deliver.
I would like a full refund.
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. I do show that Order#XXXXXX
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered
Again, I apologize for the delay. We appreciate your understanding and support.
(The consumer indicated he/she ACCEPTED the response from the business.)
After not receiving any response to my email requests, I finally used the company's Facebook page to ask to cancel my order and refund me. They refunded me my full amount and canceled the order. Then 3 weeks later the order appeared at my door AFTER I found someone else who was able to make my sign for me within 1 week. Thanks for the extra sign but I will not do business with you anymore.
Again, I apologize for the delay. We are making every effort to correct mistakes made going forward.
Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing to say.
Placed order on 11/17/18 still have not received it. Sent emails and sent messages on the support page. No answer!
My order #XXXXXX for a total of $67.85 (metal deer with monogram name) was placed on 11/17/18. I've tried several times to contact via email/support page with no response. I did receive one email a few days before Christmas stating I would receive a $25 gift card for my trouble. Not sure why I would want a gift card to order another item from Red line steel, when they can't fulfill my first order!
Would really like to see it delivered. Contact me and at least let me know the statis of my order! Has it been made yet and would like to receive it as soon as possible. Didn't hesitate to withdraw my money from my account right away!!
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
You have been a supportive customer, and we are grateful to you for giving our company and product a chance. I am so saddened that this is how the situation turned out, and I understand the frustration of not having your order to you on time. However, in the end, I would really love for you to still receive your order and be able to enjoy our pieces for years to come.
I have three options for you that I'm happy to offer. Order#XXXXXX
1. I can offer you a Redline Steel E-Gift Card in the amount of $25.00 to put towards any future order with us, or to give as a gift to another friend or loved one while keeping your order processing.
2. I can refund you that $25.00 and also still keep the order active.
3. I can CANCEL your order and REFUND your purchase. Please note that refunds take 24-48 hrs to process.
At your earliest convenience, please let me know how you would most prefer me to proceed. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like the $25.00 refund and my order processed. How long will my order take to be delivered?
Tracking History
February 4, 2019
In Transit to Next Facility
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
In transit
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my order on Feb. 5, 2019 Thank you! In the future it might be wise to not advertise delivery before Christmas if you know that it wasn't possible! Very nice product and my Husband enjoyed getting a belated Christmas present.
Order placed 11/20/2018, never received by guaranteed delivery date 12/25/2018. Many attempts to get status updates with no response from company
Did not receive: Order #XXXXXX Confirmed Redline Steel; Fancy Monogram Ã? 1
Small - 18" / Black; purchase date 11/20/2018;payment method PayPal; online order through website redlinesteel.com; follow-up status request emails sent to redline steel on 12/4/2018, 12/20/2018, 12/18/2018, 1/6/2019. Status requests made through Messenger App 12/14/2018, 12/18/2018.
I have yet to get a response in my order.
I would like to receive my order by 1/31/2019 or a refund. This was after all christmas gift!!!!!
On behalf of the company, I sincerely apologize to you for the delay in delivery of your order with us. We have suffered through mechanical and equipment failures, delayed vendor shipments, and delays while moving to our new facility during this extremely busy holiday season. However, I realize that an excuse is not a substitute for good service. I look forward to making this right for you as soon as possible. We are trying our best to minimize the delay as much as we can, and get everything rectified to the best of our ability. We have equipped our departments with more staff, who are currently working 7 days a week, 24 hours a day to ensure that these Christmas orders are fulfilled and shipped out as soon as they can be. Orders impacted by this delay can take up to 4 weeks (if not sooner) from the current date to be fulfilled and shipped.
I do have tracking on your order and have enclosed that in your email.
(The consumer indicated he/she ACCEPTED the response from the business.)
Package was delivered
Order placed and paid and said would receive before 12/25.. As of today 1/7 still not received.
11/6/18 order #XXXXXX placed, paid $108.80 for 2 items, said I would receive before 12/25. 11/27 sent email request if items would arrive by 12/20. 11/28 Redline replied takes 4-6 weeks (or sooner) and 12/5 was deadline to receive by 12/25 (my order placed 11/6). 12/13 email to Redline asking when I could expect order, they replied before 12/25. 12/21 emailed again requesting when I would receive. Received email from CEO stating several reasons who in would mot be receiving items (offd $50 gift card). 12/27, 1/1 emailed and requested refund of $108.80.
Since these were Christmas gifts, and moreover since I was continually advised that I would receive before, I just want my money refunded
On behalf of the entire team at Redline Steel, I apologize for the frustration and inconvenience this must have caused you. We are working 7 days a week, non stop to fill and ship orders as quickly as possible. At the customers request and date of order I will CANCEL and REFUND your order at this time.
Order# XXXXXX Refunds can take 24-48 hrs to process.
Again, I apologize for the delay in your order.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have refunded my money. It was a sad experience especially since the business is owned and operated by veterans. I was trying to support them, but they obviously have some management issues. Thank you
Again, I apologize for the delay. We appreciate your understanding.
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund made
Ordered from them on Nov 11,2018. Immediately deducted from my credit card. Have never received my order, get no response from them.
Ordered from their monogram collection on Nov 11 2018. They collected from my credit card immediately. Said 4 to
6 week delivery. Have never received my order. No response from other than I would not receive by Christmas. Still no response. Payment amt. 69.00 by credit card. Order no XXXXXX.
Since they have not filled my order, I request my money. Be refunded.
This order has been refunded . 2/11/2019
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their resolution to refund my money. Hopefully they will follow thru.
Love my purchase and quality. Good prices. I will differently purchase from them again.
Great product! Very happy with my experience from ordering to delivery. Will definitely be ordering again.
Their products are 5 stars for sure! Their Christmas Orders fiasco is why I gave them a 2, along with their very unsupportive customer service
I realize Redline Steel is going through growing pains right now & many people have complaints, so I wanted to share my experience as proof that there are a lot of great things going on there !!
I ordered on 11-20-18, gifts for my retired-Marine son & his new bride. I knew the made in the U.S.A. & the Military connection would make these gifts even more special.
I knew going in that it would be 4-6 weeks. I'm realistic about mail-ordering things & I don't expect that everything on *** & Earth will move so that MY order will be there precisely a certain date. Our son was deployed on a lot of holidays & got his gifts, "late". We learned it is the celebration & being together that is important, not always the exact date that everyone else celebrates.
Even though expecting my order to arrive after Christmas, I was pleased to receive several e-mails updating me of delays, including an e-mail instructing me how to obtain a $ 25.00 Gift Card for my, "inconvenience."
My order was received on 01-05-19, & we are ABSOLUTELY THRILLED. We received HIGH-QUALITY, DETAILED pieces that were absolutely PERFECT !! It may not mean much to some, but our name constantly is screwed up on special orders, squished together, "Delmuro" or "de muro" or "Muro".... use your imagination.. !! It's really awful. These guys got it RIGHT !!! YAY !!!
In summary, we received our order in a timely manner, were constantly updated, even provided with a $ 25.00 Gift Card, our name was spelled right... the newlyweds will be as thrilled as we are when they return later this month ! ð?? We would have paid double for the quality of what we received, honestly.
I feel bad for those who had bad experiences, but I do feel this Company is going to make it right. Everyone experiences some type of growing experiences in their lives. Give these guys the opportunity to make it right~ I really feel they will. My husband is an especially tough customer, but we are now brand-loyal to Redline Steel & look forward to many future orders & great experiences.
God Bless ! ���
That is so GREAT to hear !! We appreciate your kind words and are grateful to have your support . Thanks for sharing and we look forward to continuing to provide you with high quality home decor in the future!! THANK YOU !!!
I love my piece from Redline Steel. My husband ordered it as a gift for me. He had absolutely no complaints about the company. We WILL be ordering more items from them.
Redline Steel LLC provides excellent products that are very high quality. I am truly grateful for the pride and hard work this business puts into their products.
I have ordered 3-4 times from Redline Steel over the past two years and have been very satisfied every time. My pieces came when promised and the workmanship was excellent. I will order from this company again.
I have purchased from Redline Steel twice now and have been satisfied both times. The quality and craftsmanship are excellent! I will be making other purchases in the future.
Thank you for sharing !! We appreciate the support of our products and company ! We look forward to working with you in the future.
I purchased about 20 of the GOD IS GOOD for Christmas gifts. I am very happy with the quality and workmanship . Also that are made in America. My family love their gifts. When dealing with your company everyone was so polite and caring . Excellent service. Thank you again
We sure appreciate your enthusiasm for our work and are grateful to have your support. Thanks for sharing and we look forward to working with you again in the future.
all good and all true