Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no offer.  With regards to the shady business practices of 24 hour fitness I have decided to terminate my membership.
Regards,
[redacted]

Funny how I need to provide the contract from more than nine years ago instead of them.  There is nothing in this contract that either of us are debating but it will serve to prove a few of the facts that everyone has agreed on up to this point.  I also added the most recent bill showing the massive overnight increase in dues.  I re-did the math on this.  They actually raised me an my wife's rate 145% overnight.  Well more than my original 116% figure.  it went from $69 to $169.
Fact #1 - Contract states that rate will be $69 per year
Fact # 2 - New rate is $169 (A whopping 145% increase)
Fact # 3 - The salesman lied to me and others about the lifetime rate never increasing. (cannot be proved or denied with this document but I am working on supplying that evidence and will have it for the arbitration)
Fact # 4 - The 3% per year increase is the only mention of any maximum annual rate hike. No max due increase is stated for annual members. (This is where the Revdex.com comes in to ensure ethical standards and anti-discrimination practices)
Now you have three written testimonies from me and proof in black and white showing you the (1)unethical practices, (2)customer deception and (3)discrimination. 
The evidence proving these three damning points is overwhelming and undisputed by 24 Hour Fitness even though they've had almost two months to dispute any of this but have chosen not to...they can't...it's all true.  There is no way you can allow them to increase the rate 145% overnight, its undeniably unethical...hence the fact that they have not denied this. They have also not denied that they deceived customers (straight up lied to us) and have not denied that they have discriminated against annual payment customers. They are aware of business ethics and actually regulate themselves with month-to-month customer rate hikes at 3% per year.  Why to double-standard? Force them to end the discrimination.  Bring them to justice for their intentional deception and lies.  Send a message to them with a swift ruling. 
They have disrespected the Revdex.com and this process in such a way that serves only to reinforce my claims that they do not abide by any logical ethical standards.  They don't even have the decency to address my claims, attempt to rebut any of them in any way or even get back to you guys in a timely fashion, and when they do , they say nothing.  I have responded to every email within 24 hours.  Ironic how 24 Hour Fitness cannot provide you this courtesy.  When they bother to respond again or take part in arbitration they will be forced to defend themselves and try to refute the fact that:
1.  They lied! (this sales practice is customer deception at its finest and exactly what the Revdex.com is our to rectify)
2. This rate hike is unethical! My rate went up 145% overnight.  An annual rate increase of 3% is the only limit ever mentioned. Make them stick to it.
3. They discriminate! They print their discrimination on the contract.  3% max increase for month-to -month.  No max mentions for annual paying members. Obviously they can't ethically raise rates to whatever...good thing the Revdex.com exists to curtail this. 
Make them prove they didn't lie, make them prove that this rate hike is ethical and make them prove that they don't discriminate.  If they prove these things to you then let them carry on treating other customers in this fashion.  If they don't, then award me $200 for the outrageous dues I paid for me and my wife and force them keep our rates at $69 per year as promised.  At the very least, end the discrimination and cap the fee increase at 3% since apparently they need a third party to keep them honest and make them treat all customers equally.
This process has taken way to long already.  Let's move this along.  I expect a ruling or request for arbitration by the end of the week. Don't let them drag their feet any longer.
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter as there is no voicemail option for the phone number you provided in your correspondence.  At your earliest convenience, please provide an alternate phone number where you can...

be reached so we may assist you.
We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern. Should you have any questions, please let us know. 
Sincerely,24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that our written response was mailed to your address on file on or about 12/2/16. As you were previously notified, your membership privileges with 24 Hour Fitness remain permanently revoked and you are not eligible for a membership with our company, or to use any current or future 24 Hour Fitness locations. 
Sincerely,
24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any further questions or concerns regarding this matter, please let us know.We wish you continued success with your health and fitness goals.Promoting Health and Fitness, 24 Hour Fitness...

Corporate

Dear [redacted]
Our records indicate that your concern was resolved by the local Club Manager. 
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused.24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We...

sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office.  Should you have any further questions or concerns, please let us know. We wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to speak with you as you stated it wasn't a good time to talk.  At your earliest convenience, please return our call for further...

assistance.
We look forward to hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear Mr. [redacted]
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We thank both you and your wife for being members and wish you continued success with your future fitness...

goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The manager of the 24 hour fitness club contacted I regarding the repair of the whirlpool, and it still is not operational.

Dear [redacted]
We have received a copy of your comments filed with the Better
Business...

Bureau and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any further questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I tried to call them back at 9:30 AM Pacific Standard Time today Friday 3/11/2016. I got a recording saying "thank you for calling; we are open from 8 AM to 5 PM Pacific Standard Time; call during business hours". Another example of their bad business ethics.Regards,[redacted]

Dear [redacted]
We have received and thoroughly reviewed your letter that was filed with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience,...

please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter
and look forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that you have been contacted by our office in follow up to the additional feedback you provided to the Revdex.com, and you have received the requested confirmation for your records. If you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted],
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to speak with you at that time but a follow up call has been scheduled for 12/9/15 per your request. Should you have any questions, please...

let us know.
Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

While this has clearly inconvenienced  me for many months and  for some unexplained reason 24 hour fitness committed  many membership access and renewal and payment account  and communication and customer service errors all on the national side and not from my local club who are also very nice, and  national call censeter service support or whatever the dept is called -ignored  efforts to resolve and clarify this over many months,---------------------------------------------- I am willing and happy  to put an end to this assuming what they have promised in their email is true and they make good on their promises to me. For the most part I have always enjoyed the club and membership throughout the years and most of the 24 hour fitness people I have met are very nice and good people  and this seems out of the ordinary but it occurred many times on their part of this depty in national and in particular an individual there ---- and it is they that perpetuated this error. I wish to thank the kindness and professionalism of the BB for their efforts and I appreciate them very much. Thank you Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]