I ordered custom magnets weeks before I needed them for a party I was given a window when they would be delivered I continued to track my order online and saw my items were "in delivery." When they didn't come in the allotted time, I called to see what the holdup was I was told they weren't created yetI asked how that could be when the tracking said they were "in delivery." The woman then told me she could rush the order and have them delivered in days--which was after the party, which is useless to me if I would have known they wouldn't be here on time, I would have made other plans, but because they lied about my product being "in delivery," I am out gifts for my partyThe failure to notify me of the issue and the blatant lie that my product was created and on it's way to being delivered are too much to overcome I will not order from them again
I ordered business cards from Zazzle*** on JanI was told that the cards would arrive between Janand FebHowever, no cards and it is FebI called to see what was going on, as there is not even tracking info availableI have emailed, called multiple times, and still cannot receive an answerThey tell me that there is a delay in production, but they cannot tell me what that delay is or how long it will beThey say they have contacted production via email, which is the only way they have to contact production, and they are waiting for a response, but that production usually does not tell them anything specific, so they have no way to tell me anything solid at allThis is absolutely unacceptableI spoke to a supervisor, ***, a few moments ago by phone and told her that I want to cancel this order completely and want a full refund for the $that was charged to my card, and also told her that I am filing complaints, as well as contacting authorities to repor
I purchased "Vintage poster - Orient Express" in 20"x24" Value matte finish on 8/4/It took 2+ weeks for this company to produce the poster (which I found an absolutely absurd time-frame) and then finally shipped it the slowest way possible charging me a whopping $for shippingI finally received the poster and it is damaged on the sides, the resolution of the poster albeit perfectly clear on their website is blurry and "cheap" in appearance on the posterI contacted Zazzle and didn't hear anything backI therefore opened a PayPal disputeZazzle never replied to PayPal but they replied to me in reference to the charge-back I initiated and offered a solution, which I acceptedZazzle offered to re-produce the poster in any means, so I requested a different size and different poster typeThis was acknowledged by Zazzle via email and offered to Next Day Air the poster after production so I agreedOver the course of this dispute, I spoke to (via email): Allanna, Nicole and Gary
I placed a custom baby tee shirt mid December and it was 'lost in transit'...notified ZazzleThey were to remake the item on an 'expedited' manner and fast ship it outThe product is still not made let alone shippedThey did refund the original shipping (altho it has not shown in my account as of today)However, by the time this item if it ever does get done, will be too small to wear and the holidays are now long pastMy next step will be to cancel the order altogether and probably never use Zazzle againI never had a problem like this with them before for custom orders so I am perplexed why this timeI appreciate the apology and in the process of getting my item, however, it is not acceptable
On December 14, I placed two orders for my best friend and myself (we are in different city) as Christmas gifts, and paid quick shipping so that to ensure delivery by ChristmasOn the day of Christmas eveZazzle told me both orders were "lost in transit"What a terrible scam!
I ordered Christmas gifts on November They were due to arrive on December I contacted them five times before Christmas (including two phone calls when I waited over an hour on hold each time) and two times since Christmas I have yet to receive the order
Poor quality products and poor customer serviceBeware the offer of free shipping -- you'll be enrolled into a "subscription service" and will be auto-renewed the following year (without warning) and charged $It's in the fine print of the agreement, but of course almost no one reads the whole thing
My designs are constantly being removed and it goes against my artistic and intelectual property rights of my own artwork hand drawn by meI am writing because I am loosing out on sales due to said designs being removed
Zazzle processed a payment for an annual subscription after I canceled the subscription and received a confirmation that the payment would not be processed causing my bank account to go into the negativeI attempted to contact them, they acknowledged that they made a mistake and would correct the mistake they did not correct the mistake in my account fell deeper into the negative
I purchased some items from Zazzle (order number ***) on November 27th for christmas gifts for coworkersUpon receipt of the items, I noticed two items were defectiveI called customer service and was told to send a picture of the defective items and they would decide whether they would reissue the item or refund meI never heard a response, so I called again and was told they they would resend the items and I would receive them by the end of the next week (12/16/16)I did not receive the items until the week of 12/19/16, which was too lateI tried contacting the company via phone to request return labels for the entire order, but could not reach them as their waiting time for customer service was upwards of a half hourI sent an email on 12/16/indicating that I had not received the items but never received a responseI sent a follow up email on 12/20/16/and on 12/21/I received an email stating that I would receive a refund for my entire purchase and th
I ordered a custom sweatshirt as a gift over a week agoThe item was supposed to be here yesterday and never arrivedI went to look at the status of the order and it says it is still "in production"So I reach out to customer support via online chat, because Zazzles phone lines are and have been down for over a weekThe representative on the chat can't tell me when I will receive my item, or what happened to it, other than it has been "delayed" with no other solutions or updatesI placed an order three weeks ago and received a defective item, in which I was also told I would be receiving a replacement, and they cannot give me the status of that eitherThere is no one that can give any legitimate reason for delay or why I have no received my product and no one is even trying to solve this issue
I ordered some invitations from Zazzle on May 15, Per conformation they should have been here by May 25thI made several attempts to contact the company but their phone number doesIt work and all forms to make contact are disabled from their websiteSo they basically stole $*** and no way for me to get it backThis company needs to be taken down and it allowed to do business any more
I have been ordering from Zazzle*** for years and I am really annoyed and disappointed with the way I have been getting the run around from customer service latelyI order at least weekly if not more and I placed three orders for photo enlargements on 8/16/I have since placed more orders for postcards after this date and have received them just fine, but never received the photo enlargementsWhen I inquire through their customer service e-mails, I feel like the two people I've talked to just copy and paste answers from a script and don't really read my e-mails at allI'm tired of it! So today I sat on hold for over minutes when I called their customer service department and was told "I'm sorry", but then told the same ** story about how the items are in production and being ready to shipThey claim they just moved facilities and production is behindThis is not an excuse to not inform the customer when they've been waiting over a month for itemsThe customer service representative then told me he was making sure my order would be mailed to me by this Wednesday and put me on hold to "take a few seconds to update things"I was LIVIDHe put me on hold for another minutes and I just hung up because I've been on the phone for over minutes now and I'm at work and don't have time for this crappy customer serviceZazzle, I am very disappointed with youI have given you so much money over the years and this is how you treat people? It's just sad
EXPECTED DELIVERY DATES NOT ACCURATE!
Placed an order on 12/8/with expected delivery of Dec - As of 12/22/the order was still in processingCalled customer service twice, with wait times over minutes each timeThe second call was to cancel the orderI will now order from ***The item will not be personalized or arrive before Christmas, but I have more faith the the estimated *** delivery datesZazzle cannot keep up with their production requestsYou would think after being in business years, they would have figured this out by nowI'll be looking for a new custom shop for next year
Zazzles is the worst online company ever There is a disconnect between the website and customer support I ordered invitation Jan 31st per the standard delivery time provided on the website to receive by Feb I received the order after Feb 12thThe product was coming from California to Arizona According to the package tracking it shipped on Feb 1st, again on Feb I received several emails from them which made no sense regarding the arrival time I will never use again
What a shamThey took twice as long as they should have to produce the order; notified that it shipped but it never arrived, then had the audacity to tell me they cancelled the order a long time ago! Obviously the smaller orders are not part of their business planComplete fraudsWill never do business with again
this has got to be the MOST incompetent company I've EVER dealt withI placed an order on April 4th and I'm still waiting to receive what I orderedA simple onesie and diaper coverI got the diaper cover, they sent two because they messed up one of themBut the onesie is a whole different storyI have received of them all of them WRONG of them the wrong size one of them the wrong designI've been kept on hold for over minutes, I've been hung up on, or no return phone callThis is the 3rd time I've ordered for this company 1st time was almost as bad as this last time 2nd time was okayThis will be the vert LAST time I deal with this CompanyThey plain and simple don't care
I was wrongfully charged $for a Black Card feeI never purchased anything from this companyI am looking for a refund I have contacted the company via email on several occasionsI have spoken with several representativesI have been put on hold for upwards of minutes and hung up onI have been told my money would be credited, but it never shows upThis has been going on for several monthsI ask for a supervisorThey say I need to provide infoI do so and they still do not deliverI have not purchased anything from this company in the last plus monthsThey charged me the $without my permissionI am looking to have my money refunded asapADDITIONAL DETAILS: Case is being handled by another organization:
I ordered custom magnets weeks before I needed them for a party I was given a window when they would be delivered I continued to track my order online and saw my items were "in delivery." When they didn't come in the allotted time, I called to see what the holdup was I was told they weren't created yetI asked how that could be when the tracking said they were "in delivery." The woman then told me she could rush the order and have them delivered in days--which was after the party, which is useless to me if I would have known they wouldn't be here on time, I would have made other plans, but because they lied about my product being "in delivery," I am out gifts for my partyThe failure to notify me of the issue and the blatant lie that my product was created and on it's way to being delivered are too much to overcome I will not order from them again
I ordered business cards from Zazzle*** on JanI was told that the cards would arrive between Janand FebHowever, no cards and it is FebI called to see what was going on, as there is not even tracking info availableI have emailed, called multiple times, and still cannot receive an answerThey tell me that there is a delay in production, but they cannot tell me what that delay is or how long it will beThey say they have contacted production via email, which is the only way they have to contact production, and they are waiting for a response, but that production usually does not tell them anything specific, so they have no way to tell me anything solid at allThis is absolutely unacceptableI spoke to a supervisor, ***, a few moments ago by phone and told her that I want to cancel this order completely and want a full refund for the $that was charged to my card, and also told her that I am filing complaints, as well as contacting authorities to repor
I purchased "Vintage poster - Orient Express" in 20"x24" Value matte finish on 8/4/It took 2+ weeks for this company to produce the poster (which I found an absolutely absurd time-frame) and then finally shipped it the slowest way possible charging me a whopping $for shippingI finally received the poster and it is damaged on the sides, the resolution of the poster albeit perfectly clear on their website is blurry and "cheap" in appearance on the posterI contacted Zazzle and didn't hear anything backI therefore opened a PayPal disputeZazzle never replied to PayPal but they replied to me in reference to the charge-back I initiated and offered a solution, which I acceptedZazzle offered to re-produce the poster in any means, so I requested a different size and different poster typeThis was acknowledged by Zazzle via email and offered to Next Day Air the poster after production so I agreedOver the course of this dispute, I spoke to (via email): Allanna, Nicole and Gary
I placed a custom baby tee shirt mid December and it was 'lost in transit'...notified ZazzleThey were to remake the item on an 'expedited' manner and fast ship it outThe product is still not made let alone shippedThey did refund the original shipping (altho it has not shown in my account as of today)However, by the time this item if it ever does get done, will be too small to wear and the holidays are now long pastMy next step will be to cancel the order altogether and probably never use Zazzle againI never had a problem like this with them before for custom orders so I am perplexed why this timeI appreciate the apology and in the process of getting my item, however, it is not acceptable
On December 14, I placed two orders for my best friend and myself (we are in different city) as Christmas gifts, and paid quick shipping so that to ensure delivery by ChristmasOn the day of Christmas eveZazzle told me both orders were "lost in transit"What a terrible scam!
I ordered Christmas gifts on November They were due to arrive on December I contacted them five times before Christmas (including two phone calls when I waited over an hour on hold each time) and two times since Christmas I have yet to receive the order
Poor quality products and poor customer serviceBeware the offer of free shipping -- you'll be enrolled into a "subscription service" and will be auto-renewed the following year (without warning) and charged $It's in the fine print of the agreement, but of course almost no one reads the whole thing
My designs are constantly being removed and it goes against my artistic and intelectual property rights of my own artwork hand drawn by meI am writing because I am loosing out on sales due to said designs being removed
Zazzle processed a payment for an annual subscription after I canceled the subscription and received a confirmation that the payment would not be processed causing my bank account to go into the negativeI attempted to contact them, they acknowledged that they made a mistake and would correct the mistake they did not correct the mistake in my account fell deeper into the negative
I purchased some items from Zazzle (order number ***) on November 27th for christmas gifts for coworkersUpon receipt of the items, I noticed two items were defectiveI called customer service and was told to send a picture of the defective items and they would decide whether they would reissue the item or refund meI never heard a response, so I called again and was told they they would resend the items and I would receive them by the end of the next week (12/16/16)I did not receive the items until the week of 12/19/16, which was too lateI tried contacting the company via phone to request return labels for the entire order, but could not reach them as their waiting time for customer service was upwards of a half hourI sent an email on 12/16/indicating that I had not received the items but never received a responseI sent a follow up email on 12/20/16/and on 12/21/I received an email stating that I would receive a refund for my entire purchase and th
I ordered a custom sweatshirt as a gift over a week agoThe item was supposed to be here yesterday and never arrivedI went to look at the status of the order and it says it is still "in production"So I reach out to customer support via online chat, because Zazzles phone lines are and have been down for over a weekThe representative on the chat can't tell me when I will receive my item, or what happened to it, other than it has been "delayed" with no other solutions or updatesI placed an order three weeks ago and received a defective item, in which I was also told I would be receiving a replacement, and they cannot give me the status of that eitherThere is no one that can give any legitimate reason for delay or why I have no received my product and no one is even trying to solve this issue
I ordered some invitations from Zazzle on May 15, Per conformation they should have been here by May 25thI made several attempts to contact the company but their phone number doesIt work and all forms to make contact are disabled from their websiteSo they basically stole $*** and no way for me to get it backThis company needs to be taken down and it allowed to do business any more
I have been ordering from Zazzle*** for years and I am really annoyed and disappointed with the way I have been getting the run around from customer service latelyI order at least weekly if not more and I placed three orders for photo enlargements on 8/16/I have since placed more orders for postcards after this date and have received them just fine, but never received the photo enlargementsWhen I inquire through their customer service e-mails, I feel like the two people I've talked to just copy and paste answers from a script and don't really read my e-mails at allI'm tired of it! So today I sat on hold for over minutes when I called their customer service department and was told "I'm sorry", but then told the same ** story about how the items are in production and being ready to shipThey claim they just moved facilities and production is behindThis is not an excuse to not inform the customer when they've been waiting over a month for itemsThe customer service representative then told me he was making sure my order would be mailed to me by this Wednesday and put me on hold to "take a few seconds to update things"I was LIVIDHe put me on hold for another minutes and I just hung up because I've been on the phone for over minutes now and I'm at work and don't have time for this crappy customer serviceZazzle, I am very disappointed with youI have given you so much money over the years and this is how you treat people? It's just sad
EXPECTED DELIVERY DATES NOT ACCURATE!
Placed an order on 12/8/with expected delivery of Dec - As of 12/22/the order was still in processingCalled customer service twice, with wait times over minutes each timeThe second call was to cancel the orderI will now order from ***The item will not be personalized or arrive before Christmas, but I have more faith the the estimated *** delivery datesZazzle cannot keep up with their production requestsYou would think after being in business years, they would have figured this out by nowI'll be looking for a new custom shop for next year
Zazzles is the worst online company ever There is a disconnect between the website and customer support I ordered invitation Jan 31st per the standard delivery time provided on the website to receive by Feb I received the order after Feb 12thThe product was coming from California to Arizona According to the package tracking it shipped on Feb 1st, again on Feb I received several emails from them which made no sense regarding the arrival time I will never use again
Have shopped multiple times Customized items have been accurate and quality has always met or exceeded expectations
What a shamThey took twice as long as they should have to produce the order; notified that it shipped but it never arrived, then had the audacity to tell me they cancelled the order a long time ago! Obviously the smaller orders are not part of their business planComplete fraudsWill never do business with again
Such an amazing website, there is lot's of to choose from and the best part of it is that you can customise it yourself
this has got to be the MOST incompetent company I've EVER dealt withI placed an order on April 4th and I'm still waiting to receive what I orderedA simple onesie and diaper coverI got the diaper cover, they sent two because they messed up one of themBut the onesie is a whole different storyI have received of them all of them WRONG of them the wrong size one of them the wrong designI've been kept on hold for over minutes, I've been hung up on, or no return phone callThis is the 3rd time I've ordered for this company 1st time was almost as bad as this last time 2nd time was okayThis will be the vert LAST time I deal with this CompanyThey plain and simple don't care
I was wrongfully charged $for a Black Card feeI never purchased anything from this companyI am looking for a refund I have contacted the company via email on several occasionsI have spoken with several representativesI have been put on hold for upwards of minutes and hung up onI have been told my money would be credited, but it never shows upThis has been going on for several monthsI ask for a supervisorThey say I need to provide infoI do so and they still do not deliverI have not purchased anything from this company in the last plus monthsThey charged me the $without my permissionI am looking to have my money refunded asapADDITIONAL DETAILS: Case is being handled by another organization: