I was not able to edit one of my designs in Spanish, even though they said that I could, but they edited it for me anywaysThey assured me that they had edited it for me and even sent me to a website to show me that it was correctedMy invites arrived weeks before the event and nothing was editedEtsy did a better job for me
I ordered a few shirts on Zazzle on 6/to see if the product would be what I wanted (Order ***) I found that I did like the shirts and they were of great qualitySo, I went back online 6/and clicked the original order number and choose to reorder more(New order #***) When the shirts arrived, the front design was missingI DID NOT change anything about the order, only requested a larger quantityI then went back online 6/and ordered EVEN MORE in different sizes for marketing purposesUpon arrival of the shirts, they are ALL missing the front designWhen contacting Zazzle, the representative ***, told me that I must have "accidentally" deleted the frontThis is not the case as I ordered from the original order BOTH timesI find it almost impossible that BOTH times I went in and "accidentally" deleted the front designZazzle's resolution is that I return all shirts and wait for days for a credit OR wait for days for a refundI DO
Razzle customer service representatives are friendly, professional and helpfulI have never experienced wait time longer than min before a representative is on the line!
Thank you for your service!
I ordered business cards from Zazzle, which is boxesUnfortunately when I received them my name was mis spelled on the back of the cardAll I wanted was my boxes to be replacedI was advised by customer service that they could issue me store credit, sounded easy enough right? Wrong! Firstly, they only issued me enough credit to replace one box of cards & when I attempted to order the one replacement box (even though I originally paid
for 2) at the end of check out I had a balance due of $This made me extremely upsetI should not have to pay anything! Just replace my cardsI will NEVER do business with this company again!
Do not shop here!
I ordered t-shirtsAll were poorly producedWhen I contacted Zazzle, even though they claim to take returns, their explanation for my problem was:
Unfortunately we couldn't reach designer *** Zazzle is providing blank products which are used by designers for placing their designBecause of that, we are not able to edit designWe would recommend to search for similar design on Zazzle.***So, I can't get a refund or an exchange because Zazzle can't connect with THEIR designerJust awful!!!
I placed an order on 7/25/According to their website, it indicates that I would receive the products between 8/1/17to 8/3/On 7/26/17, I received an email stating that my order is ready to be picked up by the courierOn 8/1, I checked their website and it showed that the package has been shippedI even tried to track the packageOn 8/2, I called the courier company and they told me that they never picked up the packageI immediately contacted Zazzle by sending them an email because their customer line was already closedIn my email, I stressed that I need the products by 8/On 8/3, I received a response to my email stating that my package was "lost in transit." It would take 4-days for production, then shipping OR if I want, they can offer me a refundI told them that I did not a refund, I simply want my products that I orderedIt was a generic response with no regards to urgency of the issueOn this same day, I contacted customer service and asked to speak to a mana
This company refuses to give me a refund even after they stated that they would give 100% refund for this inferior productHowever the funny thing is that they would give some people 100% return and let them keep their inferior productThis company has horrible customer serveVery slow on replies via email or phone callThis is a very unethical company
This company recommended a product to me that was completely not what I wantedGlossy business cardWhen it came in it was far from gloss and the font on the card was hardly legibleI hand delivered my package to them, and they lost itNow their customer service says their nothing they can do
on 4/30/I ordered a custom coffee mug off of zazzle.comIt arrived in good shape, but the customization was poorly doneThe wording was cut off at the beginning and it could not clearly be read what it said as the first letter was half chopped offI filled out the form on the website and uploaded a photo of the mugWhen I heard back via email they again asked for photo proofI emailed more photosThey agreed the lettering was cut off and it was defective and suggested an account credit so I could reorder the same item to see if it would come out right this timeI informed them (as I had in my first contact) that this was intended to be a gift and I didn't have time to place another order to see if it'd come out betterThey pushed for an account credit, but when I insisted on a refund they said they'd refund meThey also stated I could keep or dispose of the defective mug (I did not request this and would have been fine with returning it to them)This morning 5/I get an
I had ordered a birthday gift from Zazzle, marking regular mailingLater I realized that it will probably not arrive in timeI called if I can still update to first class mail, and they generously offered to deliver it first class, free of chargeThe gift was delivered days before the eventI am very pleased with this company's service
My order *** is incorrectI ordered baby shower invites and was sent templates instead of the customized version that I madeI have attempted to contact the business and they have been unresponsiveI want a full refund and for them to take the templates back
I utilized a free trial over a year agoThe trial period ended and then I was charged the annual membership of $I let it go even though I never used them againNow, a year later, they've charged another $for another yearI wish to cancel this sneaky recurring charge (especially because I haven't used their services since the last time I was charged)I want a refund for the most recent charge of $
I have had two experiences with Zazzle where I needed to contact them -- one problem was my fault and the other discrepancy was theirs I was delighted with their quick responses and the solutions which were presented to me I consider them an honorable company which I will be pleased to do business with again!
Worst experience EVER!!! Ordered mugs of the were defective when received Emailed, called, they said they would fix and resend So they resent the defective mugs -- which were ALL STILL DEFECTIVE with even more defects than the first time They then sent an entire new order of 5, of which were defective again!!! Even more than the first time!!! (All of which, by the way, arrived hours AFTER I needed them, even though I was told they would still be here in time.) Where is the quality control here? Don't your people look at the products you produce to make sure they're okay? Yet their "customer service supervisor" kept insisting it was my file that I submitted that was the problem, not them The same file was used for all mugs How can it be my file when it was not the same defects every time? That is impossible! Could not make this person understand what I was saying Yes, they refunded my money, but I NEEDED those mugs to present on 11/10, and since they were useless, I had to scramble to find something else at the last minute And then when I called their corporate headquarters to let somebody in charge know what kind of service people are getting, they just passed it on to the same person I talked to in the first place, who kept insisting it was my file that was the problem NEVER AGAIN!!! CUSTOMER BEWARE -- poor quality products and extremely poor customer service! And they just don't seem to care!
I was impressed with the speed of this delivery, as well as the presentation I did have an issue in that I wanted a man's and a woman's watch I called prior to my order to inquire as to if the woman's watch was smaller than the man's I was told it was When received, they were both he same size I called customer service they were extremely helpful, and told me to keep the woman's watch at no charge, and suggested I order a child's sizeThey also gave me a code to use to buy a new watch at the sale price which I originally paid I have become a repeat customer, and would recommend this company to everybody
I specifically searched to find stone/agate guitar picks for their durabilityI chose the Zazzle site to utilize their custom pick making featuresAgate picks are much more expensive than typical plastic or Celluloid picks and they had a 'buy more save more' optionSo I used their custom template to select the stone and position the pick template over the striations in the stones to get the exact look I wanted and selected for their stone cutters to make or each totaling $I later decided to cancel my order, about minutes later in factI didn't get a response until a day or two later and they told me the picks weren't Agate at all, but Celluloid and they didn't answer my request to cancel the orderI had told them I wanted to cancel after finding out about Agate stone cutters getting ill inhaling agate dust etcand I didn't want to support such industryYet, they attempted to tell me there was no need to worry they weren't agate at all but Celluloid picksI told them
I placed an order of $*** on the 10th of July for product that was pre-purchased by clients of mineZazzle quoted me that they would arrive by the 19th of JulyI have had exchanges with customer service, and the order has still not left production stageThe exchanges are documented as follows: 7/17/17- I wrote to Zazzle customer service worried about the delivery of my productThe customer service rep kindly upgraded me from day shipping (I pay $** annually to be a member of faster shipping) to business day shipping, but could not promise that they would make it by the 19th7/20/- I inquired about the state of my orderThe only response I received is that orders can sometimes take 7-days to be fulfilled, and that I should expect a delivery one business day following the 7-day rangeAt that point my order was in the 9th business day of production7/25/- My third inquiry was never addressed, and I never received a response from customer service
This company is a joke I ordered thirts on 11/to be delivered 11/or 11/however it never came called and someone hung up one me Called again and was told it was in production still Why wasnt I updated when I emailed the company on 11/instead of a message from someone who couldn't have read my actual message Called again and was like yeah sorry dont know what to tell me? I paid extra money for delivery if you couldnt honor the order dont take it or my money and then saying I would need to wait 7-business days in order to get a refund for their mistake
Incident Reference* *** I ordered three personalized luggage tags on 11/30/The tracking information has said Shipped since 12/7, but the tracking number shows it was never picked upZazzle Customer service has told me nothing except sending me a tracking number that doesn’t workI just want a refund or my productsThis was a Christmas giftI can’t even see if they are in transitZazzle customer service will not give me any information
Product ok but would not use again due to overlong delivery time What was a present for my granddaughter ‘s 22st birthday arrived nearly a week lateVery disappointed
I was not able to edit one of my designs in Spanish, even though they said that I could, but they edited it for me anywaysThey assured me that they had edited it for me and even sent me to a website to show me that it was correctedMy invites arrived weeks before the event and nothing was editedEtsy did a better job for me
I ordered a few shirts on Zazzle on 6/to see if the product would be what I wanted (Order ***) I found that I did like the shirts and they were of great qualitySo, I went back online 6/and clicked the original order number and choose to reorder more(New order #***) When the shirts arrived, the front design was missingI DID NOT change anything about the order, only requested a larger quantityI then went back online 6/and ordered EVEN MORE in different sizes for marketing purposesUpon arrival of the shirts, they are ALL missing the front designWhen contacting Zazzle, the representative ***, told me that I must have "accidentally" deleted the frontThis is not the case as I ordered from the original order BOTH timesI find it almost impossible that BOTH times I went in and "accidentally" deleted the front designZazzle's resolution is that I return all shirts and wait for days for a credit OR wait for days for a refundI DO
Razzle customer service representatives are friendly, professional and helpfulI have never experienced wait time longer than min before a representative is on the line!
Thank you for your service!
I ordered business cards from Zazzle, which is boxesUnfortunately when I received them my name was mis spelled on the back of the cardAll I wanted was my boxes to be replacedI was advised by customer service that they could issue me store credit, sounded easy enough right? Wrong! Firstly, they only issued me enough credit to replace one box of cards & when I attempted to order the one replacement box (even though I originally paid
for 2) at the end of check out I had a balance due of $This made me extremely upsetI should not have to pay anything! Just replace my cardsI will NEVER do business with this company again!
Do not shop here!
I ordered t-shirtsAll were poorly producedWhen I contacted Zazzle, even though they claim to take returns, their explanation for my problem was:
Unfortunately we couldn't reach designer *** Zazzle is providing blank products which are used by designers for placing their designBecause of that, we are not able to edit designWe would recommend to search for similar design on Zazzle.***So, I can't get a refund or an exchange because Zazzle can't connect with THEIR designerJust awful!!!
I placed an order on 7/25/According to their website, it indicates that I would receive the products between 8/1/17to 8/3/On 7/26/17, I received an email stating that my order is ready to be picked up by the courierOn 8/1, I checked their website and it showed that the package has been shippedI even tried to track the packageOn 8/2, I called the courier company and they told me that they never picked up the packageI immediately contacted Zazzle by sending them an email because their customer line was already closedIn my email, I stressed that I need the products by 8/On 8/3, I received a response to my email stating that my package was "lost in transit." It would take 4-days for production, then shipping OR if I want, they can offer me a refundI told them that I did not a refund, I simply want my products that I orderedIt was a generic response with no regards to urgency of the issueOn this same day, I contacted customer service and asked to speak to a mana
This company refuses to give me a refund even after they stated that they would give 100% refund for this inferior productHowever the funny thing is that they would give some people 100% return and let them keep their inferior productThis company has horrible customer serveVery slow on replies via email or phone callThis is a very unethical company
This company recommended a product to me that was completely not what I wantedGlossy business cardWhen it came in it was far from gloss and the font on the card was hardly legibleI hand delivered my package to them, and they lost itNow their customer service says their nothing they can do
on 4/30/I ordered a custom coffee mug off of zazzle.comIt arrived in good shape, but the customization was poorly doneThe wording was cut off at the beginning and it could not clearly be read what it said as the first letter was half chopped offI filled out the form on the website and uploaded a photo of the mugWhen I heard back via email they again asked for photo proofI emailed more photosThey agreed the lettering was cut off and it was defective and suggested an account credit so I could reorder the same item to see if it would come out right this timeI informed them (as I had in my first contact) that this was intended to be a gift and I didn't have time to place another order to see if it'd come out betterThey pushed for an account credit, but when I insisted on a refund they said they'd refund meThey also stated I could keep or dispose of the defective mug (I did not request this and would have been fine with returning it to them)This morning 5/I get an
I had ordered a birthday gift from Zazzle, marking regular mailingLater I realized that it will probably not arrive in timeI called if I can still update to first class mail, and they generously offered to deliver it first class, free of chargeThe gift was delivered days before the eventI am very pleased with this company's service
My order *** is incorrectI ordered baby shower invites and was sent templates instead of the customized version that I madeI have attempted to contact the business and they have been unresponsiveI want a full refund and for them to take the templates back
I utilized a free trial over a year agoThe trial period ended and then I was charged the annual membership of $I let it go even though I never used them againNow, a year later, they've charged another $for another yearI wish to cancel this sneaky recurring charge (especially because I haven't used their services since the last time I was charged)I want a refund for the most recent charge of $
I have had two experiences with Zazzle where I needed to contact them -- one problem was my fault and the other discrepancy was theirs I was delighted with their quick responses and the solutions which were presented to me I consider them an honorable company which I will be pleased to do business with again!
Worst experience EVER!!! Ordered mugs of the were defective when received Emailed, called, they said they would fix and resend So they resent the defective mugs -- which were ALL STILL DEFECTIVE with even more defects than the first time They then sent an entire new order of 5, of which were defective again!!! Even more than the first time!!! (All of which, by the way, arrived hours AFTER I needed them, even though I was told they would still be here in time.) Where is the quality control here? Don't your people look at the products you produce to make sure they're okay? Yet their "customer service supervisor" kept insisting it was my file that I submitted that was the problem, not them The same file was used for all mugs How can it be my file when it was not the same defects every time? That is impossible! Could not make this person understand what I was saying Yes, they refunded my money, but I NEEDED those mugs to present on 11/10, and since they were useless, I had to scramble to find something else at the last minute And then when I called their corporate headquarters to let somebody in charge know what kind of service people are getting, they just passed it on to the same person I talked to in the first place, who kept insisting it was my file that was the problem NEVER AGAIN!!! CUSTOMER BEWARE -- poor quality products and extremely poor customer service! And they just don't seem to care!
I was impressed with the speed of this delivery, as well as the presentation I did have an issue in that I wanted a man's and a woman's watch I called prior to my order to inquire as to if the woman's watch was smaller than the man's I was told it was When received, they were both he same size I called customer service they were extremely helpful, and told me to keep the woman's watch at no charge, and suggested I order a child's sizeThey also gave me a code to use to buy a new watch at the sale price which I originally paid I have become a repeat customer, and would recommend this company to everybody
Really terrible Took weeks to notify me that my card was being mailed Really disappointed
I specifically searched to find stone/agate guitar picks for their durabilityI chose the Zazzle site to utilize their custom pick making featuresAgate picks are much more expensive than typical plastic or Celluloid picks and they had a 'buy more save more' optionSo I used their custom template to select the stone and position the pick template over the striations in the stones to get the exact look I wanted and selected for their stone cutters to make or each totaling $I later decided to cancel my order, about minutes later in factI didn't get a response until a day or two later and they told me the picks weren't Agate at all, but Celluloid and they didn't answer my request to cancel the orderI had told them I wanted to cancel after finding out about Agate stone cutters getting ill inhaling agate dust etcand I didn't want to support such industryYet, they attempted to tell me there was no need to worry they weren't agate at all but Celluloid picksI told them
I placed an order of $*** on the 10th of July for product that was pre-purchased by clients of mineZazzle quoted me that they would arrive by the 19th of JulyI have had exchanges with customer service, and the order has still not left production stageThe exchanges are documented as follows: 7/17/17- I wrote to Zazzle customer service worried about the delivery of my productThe customer service rep kindly upgraded me from day shipping (I pay $** annually to be a member of faster shipping) to business day shipping, but could not promise that they would make it by the 19th7/20/- I inquired about the state of my orderThe only response I received is that orders can sometimes take 7-days to be fulfilled, and that I should expect a delivery one business day following the 7-day rangeAt that point my order was in the 9th business day of production7/25/- My third inquiry was never addressed, and I never received a response from customer service
This company is a joke I ordered thirts on 11/to be delivered 11/or 11/however it never came called and someone hung up one me Called again and was told it was in production still Why wasnt I updated when I emailed the company on 11/instead of a message from someone who couldn't have read my actual message Called again and was like yeah sorry dont know what to tell me? I paid extra money for delivery if you couldnt honor the order dont take it or my money and then saying I would need to wait 7-business days in order to get a refund for their mistake
Incident Reference* *** I ordered three personalized luggage tags on 11/30/The tracking information has said Shipped since 12/7, but the tracking number shows it was never picked upZazzle Customer service has told me nothing except sending me a tracking number that doesn’t workI just want a refund or my productsThis was a Christmas giftI can’t even see if they are in transitZazzle customer service will not give me any information
Product ok but would not use again due to overlong delivery time What was a present for my granddaughter ‘s 22st birthday arrived nearly a week lateVery disappointed