Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me IF AND ONLY IF the refund claimed to be en-route is actually received Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Please do not close my claimI have still not received anything from Samsung in regards to these two phones I sent themThey have not contacted me, and every time I call them, they say they will look into it and for me to call backI have been calling for weeks nowNo result.Regards, [redacted] ***

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order Our system shows a refund in the amount of $800.63; reference Refund number is [redacted] was issued on 8/12/for one devices In regards to the second device, this case was escalated to our warehouse and E-Commerce is currently waiting on an update from them on the refund However, it looks like the second device might have been sent back to Mr** by the warehouse E-Commerce has been advised that IF the second device was sent back, Mr [redacted] will not be refunded in full for the entire order Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I bought a Samsung Tab 7" from Best Buy, on the recommendation of a Samsung Agent that is inside the storeMy wife reads books on her tablet, it much easier on her neckThe agent said that the tablet comes with 8GB and I can add more with a memory cardSo I added a 32GB memory cardWell the Samsung internal 8GB memory is loaded and now freezes when we try to use itIt will not load the books or other applications into the external memory (32GB)The Samsung agents wants me to reset the tablet back to factory settings (causing me to loose all the books that were loaded) but they cannot give a reason to have the external memory that won't work or is of much useI want my money back from Samsung

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate that replacements have been issuedModel [redacted] (Samsung U Wireless Headphones) in the color Blue/Black will be shipping via UPS tracking: [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been offered an exchange and the customer has accepted under transaction [redacted] size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherIn reading the consumer’s complaint, we see that this has been very disappointing for them, and ultimately are in need of assistance in getting their washer repairedAlthough we do not like to see our products fail at any age, there are going to be the few instances to which parts require replacement or repair throughout everyday useThese instances are not a true reflection on the product line itself, and the provided warranty terms are given to every customer to assist in the event that this instance happens within a certain time periodThat period expired and a half years ago, and is truly too far outside the term to provide cost assistanceWe apologize again we could not meet the customer’s requests for a free of charge repair or a voucher to buy a new unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung Telecommunication’s department both refunds have been approved for Mrs [redacted] for accessories as well as the deviceThe amounts $for the accessories and $for the device We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I HAVE PREVIOUSLY PROVIDED THE MODEL NUMBER AND SERIAL NUMBER TO SAMSUNG SEVERAL TIMESTHEY ARE STALLINGTHEY PROMISED A REFUND OF THE PRICE OF THE CAMERA AND THE SHIPPING COSTSI PROVIDED THE MODEL NUMBER AND SERIAL NUMBER ON SEVERAL OCCASIONS TO SEVERAL DIFFERENT REPS, VIA PHONE, EMAIL, AND HAVE ALSO PROVIDED COPIES OF RECEIPTSTHEY HAVE THE MODEL NUMBER AND SERIAL NUMBER ONE HUNDRED TIMES OVER Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Trying to claim you are not responsible for how your products are advertised is ridiculousI don't expect any change is your stance but I am not sending my phone in just to be charged for repairs since you don't cover physical damage and I have admitted that it was dropped Thank you for responding Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somehow satisfactory to me However, Samsung in the past agreed to issue a refund to me for a cancelled order but never did (I had to file two disputes with my credit card issuer because Samsung charged me twice for one order that was cancelled)I will see if the refund will go through this timeI originally requested a replacement but I guess getting a refund is better than nothing after a more than 2-month fight with SamsungThank you Revdex.com for your help! Regards, [redacted] **

Samsung has contacted the customer regarding their concerns with their range Unfortunately after attempts that were made on 2/& 2/the agent has not been able to get in touch with the customer Please contact the agent that contacted you so she may assist We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

in his complaint along with notes in the system by the agent who handled the claim, the issues have been resolved The unit was repaired for the TLW Recall Repair as well as the leak in the unit As previously advised, there are no documentation on file advising Mr [redacted] to purchase a new unit and that he would be reimbursed the cost for said unit In conclusion, Samsung cannot reimburse or provide compensation for the new unit that Mr [redacted] purchased Samsung’s stance remains the same No additional accommodation will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows a Response Required for Refund Process e-mail was sent on 3/01/17, a request to process full refund for unit due to no service coverage in area was submitted and a Refund Payment Requested e-mail was sent on 3/03/requiring a response The refund was been approved on 3/07/17; reference Txt# [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge repair and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the least they could do They could have done just a little more to insure that they didn't loose a customer, but they chose the least Having to wait over days to get a resolution to this problem has proven to me that Samsung does not really care about their customers, only how many units they flood the market with They have not even taken into consideration the 3.h hours I had to spend on the phone with them to argue my case and finally days later, they simply exchange out the TV I understand that sometimes a TV will make it to a customer and not work properly However when the manufacture feels that it's acceptable for a customer to not be able to use the product as designed then require them to spend over three hours on the phone and stop their day for service that doesn't work on three occasions, then suggest to the customer that I am being irrational because my $investment doesn't work This whole experience has taught me that with so many other manufactures in the industry, it' not the amount of floorspace being used to advertise a name that matters Lanovo makes a great tabletto satisfactory I will be considering in a few months Dell has a very nice laptop I am now considering And the man-cave will be more than likely sporting a new 60" LG TV I apologise for being a burden to Samsung by expecting my TV to work as advertised If they treat their customers as though they are a dime a dozen, I can only imagine what it's like to work for them Maybe that is why customer service failed so miserably

Samsung has reviewed Ms [redacted] claim in regards to her microwave Our system shows the agent handling her claim spoke with her on 3/22/and set up service; reference Txt# [redacted] for the unit The agent advised Ms [redacted] she will be contact by an ASC to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her washer and dryer Our system shows a refund check in the amount of $879.20; reference Txt# [redacted] was issued on 8/15/for the washer The agent who handled the complaint received an email from Mrs [redacted] advising that *** has assisted her with an accommodation for the dryer Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her phone Our system shows the agent handling her claim made several attempts to contact her via phone and email in regards to her claim As of today 4/04/17, Mrs [redacted] have not responded to the agents emails or voice messages to call back to discuss the claim If Mrs [redacted] would still like to proceed with the claim, please have her contact the agent at her earliest convenience We apologize for any inconveniences and delays the customer may have experienced with this caseThank you