Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: In this latest response, I have not received what I have requested - namely, an explanation of how my damage fits into the category of physical damageInstead, it has been assumed in this offer that the damage is still a result of physical impactI maintain that this damage is a result of defective materials, and have stated my logic and reasons to support this claim in previous correspondenceTherefore I still seek my simple, warranty-guaranteed request of repair or replacement at no additional cost to meFor this reason, I will not accept this offer Regards, [redacted]

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear of your experience with E-Commerce and the refund process for your Samsung.com order We apologize for not meeting your expectations of a reasonable timeframe of refunding your order and the feedback you have provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer and again we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their washerThe customer has confirmed the unit has been repaired under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The defect of Samsung TV was due to their voltage under-rated capacitorThe problem of our TV set just occurred now is because we do not use the TV as oftenSamsung set a deadline of September is not valid Samsung should repair all defect free of charge Regards, [redacted] Complaint: [redacted] I am rejecting this response because: The defect of Samsung TV was due to their voltage under-rated capacitorThe problem of our TV set just occurred now is because we do not use the TV as oftenSamsung set a deadline of September is not valid Samsung should repair all defect free of charge Regards, [redacted] **

Upon further review of the customer’s file, the customer was sent via email at [redacted] by a Samsung Sales Representative on 8/the following information Good Morning Juan, I apologize due to the contracts and agreements we have with your Place of Purchase we can only provide you with a refund We can only refund the amount that is on your Bill of Sale and cannot increase that amount I have reviewed your refund and it shows that we have been trying to contact you to provide you options on how your refund can be disbursed Please check your voicemail and email for correspondence Thank you, We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

While Samsung requires all proof of purchase receipts include the date of purchase, place of purchase, and IMEI/Serial # of product purchased in order to confirm warranty for the actual product in need of service, Samsung has authorized the one-time repair of the device.Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been informed that the product has shipped as of 12/21/The tracking will be updated once product moves in transitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Mrs [redacted] regarding her concerns with the washer rebate The customer states that she was allowed to cover installation and removal of the old washing machine The agent advised the customer that if the items are not itemized then there will be no compensation We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung Note PCWe have advised to the customer that our authorized service center has deemed the unit to have liquid damage therefore voiding the limited one-year manufacturer’s warrantyWe also explained that due to this determination that all repair costs would be the responsibility of the owner and that we would not be able to honor her request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact Mr [redacted] at the number on fileThe call is going through as incomplete and 2nd # on file is not a valid # Please provide valid contact information so that we may reach you We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dishwasherThe customer has been offered a free of charge repair and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity to review you claim.A new service ticket has been processed for the evaluation of your tabletPlease note if there is physical/liquid damage present the product may be returned without repair.Please refer to Service Ticket # and use the UPS E-label provided.Thank you

The explanation for the receipt of the empty UPS box was explained in your Revdex.com responseAs a one-time courtesy Samsung has authorized refundIf the new purchase was a Samsung product it will need to be returned to Samsung along with a proof of purchase receipt copy Once received the refund request would be submittedOr If the new purchase was not a Samsung product we can only refund your original Note purchaseYou will need to return the replacement phone shipped to you by Samsung, accompanied with a copy of the receipt for the original Note purchaseOnce received the refund request would be submittedYou are to use UPS premailer box received to return the phone and receipt copyThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe understand that the customer is seeking a free of charge repair the unit for a picture and power concernThe Capacitor Settlement that the customer referenced was completed in September At that time, Samsung completed all legal requirements associated with the Settlement, thereby, making this unit out of warranty and ineligible for any accommodations due to the number of years since warranty lapsedWe sincerely apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for repair assistance at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, e [redacted]

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your productIf you would like to proceed with warranty service, please contact [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:This does not correspond to what I was told by [redacted] , of whom said that returning the sedge for the new phone would not be an issueThe ONLY reason I stayed with a Samsung phone and be loyal, was because I was told this phone swap could occurWhether it was Samsung telling [redacted] or whatever [redacted] is not honoring this agreement eitherIt's like the exchange program magically disappeared and doesn't have to be honored anymoreWhy ok earth would you expect customers to DOWNGRADE from a Note to sedge and expect them to be satisfied with a locked in year contract, especially after releasing a phone that could be life threatening and then forcing everyone to return them by making them a paperweight with a software updateNow I'm locked in a contract with [redacted] , paying for a last generation phoneAfter buying your flagship phone and being a dedicated customer to Samsung, you're telling me that I have to wait two years to buy the newer model of your phonesThat's what it sounds like Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their refrigerator [redacted] was offered a refund in which she has acceptedThe refund has been submitted and approved and processed for payment The customer should receive her refund within business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted] Thank you