Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to the rebate The Promotions team has advised that *** was not a participating retailer for this promotion and had their own in-store rebate offer Mr*** will need to contact *** Support for any information about their promotion Please have Mr [redacted] contact *** Support directly for further assistance with the rebate Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe are sorry to see what has transpired with the customer’s Samsung DLP, and understand that they are requesting for Samsung to cover the cost of the repairWhile we completely respect the customer’s concerns expressed, please know that this unit does not have a part that has been determined to have a common failure, which is why our customer service team has explained that we could not assist with the repair costAlso please understand that though 6-years of age does not seem like a long time, it is a long time outside of our limited one-year manufacturer warranty termsThough we realize the customer have also expressed seeing this same symptom online with other consumer DLPs, these posts do not represent a true reflection of the product line itselfWe apologize truly again, however, we will not be able to meet the customer’s request for cost assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe understand that the customer is seeking a free of charge repair for power cycling concernSamsung sincerely apologizes for any inconveniences in this matter but In September 2013, we completed all legal requirements associated with the referenced Capacitor SettlementToday the unit is considered beyond the warranty terms and ineligible for any out of warranty accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have my TV repaired and currently it seems to be working correctly.Service on the phone and on line with Samsung before the Complaint was filed was not at all helpful or satisfactory.Service on the phone after the complaint was better if not very timely or prompt. I had to contact the local Samsung repair people three times to get any response from them.Once the service was scheduled it was very prompt and efficient. Great job to the guys who repaired the TV, but not the customer service.

Complaint: [redacted] I am rejecting this response because:Since I open this dispute . I received a email 3 days later saying someone in the office of president will get back to me with 48 hours. Till this day no phone from nobody. Also I believe Samsung never send a check . The reason I say that is . For the whole month I was checking the mailbox and asking the mailman if I have anything say Samsung on it. Samsung knows very well that without a tracking number no one will able to know if a check has been issued. Everything I called Samsung customer service dept. I had to look at my phone to check the number because I kept getting the different answers from different people. I swear I be thinking I'm calling different companies . If in 2 weeks I don't receive the check . I will contact all my local TV stations and my state attorney general office to ask them for they help . It's been over 3 months and I'm no where getting a check. I've seen too many bad reviews from other customers having the same issue. I'm tired with all the round around from Samsung. My new address below and I have know idea where you guys have the address you provided. [redacted] [redacted] *** Regards [redacted]

Dear Mr. [redacted] :Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the S8 promotional bundle. Our Marketing Promotion team is currently reviewing your compliant and has been trying to contact you directly to provide you with a code... to redeem your promotional item. Sincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator. We have advised to the customer that the original 12-months of Limited Warranty coverage lapsed earlier this year. However, our records also show this lapse in coverage was addressed by their... purchase of additional coverage through the Samsung Protection Plus (SPP) program currently available. This additional coverage protects your investment beyond the original manufactures warranty and repair is available under this coverage. We have been working with the SPP team and they have checked in with the authorized repair company, Refrigeration and Appliances, and confirmed the necessary parts for the repair are expected to be delivered and depending on the customer’s availability, they can schedule install for Thursday 11/12/15. The Protection Plus team indicated they would be following up with the customer also to review the above information. Samsung sincerely apologizes for any delays during this repair and if the customer should require any additional information about the repair, we do suggest the customer to contact the SPP team directly as they will be able to provide and update without further delays. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] . Thank you.

Samsung has contacted Mr. [redacted] regarding his concerns with his television screws and the customer service. The agent apologized to the customer and informed him that she will document his concerns for improvement. Mr. [redacted] are in transit .We apologize again for any... inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the time being I will await further developments as the complaint is reviewed by upper management in the business Regards, ***n [redacted]

Samsung has contacted the customer regarding their concerns about their television The customer was not available so a message was left advising that the she would have to proceed with the repair of the unitWe explained that the warranty is a service so if the unit can be repaired it needs to be repaired We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung at one time told that I did not have insureance with they .I went through my paper work and found my paper work if this not through them .who thenthey called and cancled my last serice appointmentso if this is not enough to get this done right then I want them to send a repair person out right away .I will send copys of paper work to you at the email I have not sure how to do on this..thanks if you could let me know if you get them .and one will show I started having trouble with this thing Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF261BEAESR/AAWe have contacted Mr [redacted] and addressed his concernsWe have honored his request for repair fee reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe advised to the customer that we will reach out to our Product Engineers regarding the issue and will follow up with him on a resolutionWe will continue to monitor this complaint to ensure customer resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It's been days and several phone calls since I was promised a refund I keep being promised a return shipping label, but have received nothingI have not even received a return address.On the 15th the phone was officially recalled by the United States CPSC.I'm wondering what would happen if I brought this inaction to the attention of both the CPSC and the State's Attorney's OfficeTread lightly, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her refrigerator Our system shows the agent handling the claim submitted a compensation request in the amount of $195.00; reference Txt# [redacted] on 7/11/as reimbursement for the OOW (Out of warranty) parts We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have a receipt showing proof of purchaseAnd Samsung is capable of knowing and seeing this device is tied to my accountI've explained to Samsung how their server failed causing me to be locked out of my deviceYes I bought it used and the pawnshop wipes all devices before selling as well as offers replacement within 24hours if the item malfunctionsI've had it since February and worked fine until I factory restored it and the reactivation server failed to let me back inI should not suffer or lose for a Samsung errorBut as always Samsung won't openly admit they have server issues and it's their faultThey always look for the way out, which in my case is they claim it's used and has someone else's information on it when we both know it does not!!! I will not need any further assistance from this companyI've already started the process of getting rid of all my Samsung devices and I'll be deleting my Samsung accountYour apology is meaningless and your not worth me investing in any more of your productsBut thank you for showing me clearly you care nothing about hardships you caused me as your customer and you will make every effort to cover up your faults at the expense of a customer!!! No further contact of any form is needed I don't want to hear any more of your pitiful unfounded hollow worthless excuses period!!!!!! And to insinuate I've gotten someone else's device is about as low of an insult that you could have made!!! Regards, [redacted]

Unfortunately, Samsung does not inventory unlocked devicesAlthough minimal inventory, Samsung can only replace with carrier based model phones when/if all repair options have been exhausted As per warranty if a replacement is issued it is likely to be a reconditioned device; we cannot guarantee a new replacement.Samsung would require the phone be shipped to Samsung for evaluation in order to determine the cause of the claimed issues and to provide resolution.Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs Per Prizelogic, the customer has been stuck in the appeal process because the IMEI is marked invalidHowever, the device appears to be valid to me, so I will forward this customer’s information to AT&T for an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I am rejecting this response because: I want to know why I spent hours of my time emailing and speaking to different people within the Samsung organization and they all told me that I could not order the part The day I filed this complaint, I called a local appliance repair place that had previously told me the part was no longer made and they didn't know of a replacement, but on this day the lady gave me a part number for a replacement part, I stopped at Sears and ordered the part It was totally unnecessary for me to have spent the time I did on this problem I responded to the email I got from Samsung about my complaint but am yet to hear a response

Samsung has followed up with the customer regarding their washerThe customer has been set up for new service repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you