Samsung Electronics America

In review of your complaint we have found that the Live Chat agent did provide you with incorrect information Terms and Conditions of the program required a minimum trade in value of $10, anything under that trade in value would deny you of the rebateHowever, because the agent provided information that was not correct we have asked [redacted] to honor the rebate request for the one trade in receipt submitted You submitted documentation for a trade in of $9.36, with that stated a rebate of $will be issuedIf you believe another rebate is warranted you will need to submit to [redacted] the receipt reflecting your purchase, with the proper trade in documents showing the trade in value issued by the carrierYou may contact [redacted] directly with how to submit this information at 1-888- [redacted] , or you may submit paperwork to [redacted] and it will be forwardedPlease note, an agent from [redacted] should be in contact with you regarding the rebate currently being issued.Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his device Mr [redacted] has been advised that Samsung will cover the cost of the repair and if repair is unsuccessful we could move forward with replacement We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

Samsung has contacted the customer regarding their televisionUnfortunately, the television is way out of warranty and there will be no accommodationsAny repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is [redacted] as the [redacted] store told me to contact Samsung directlyI am not satisfied at all as Samsung is in violation of it's contract for warranty and is refusing to fix their product! Let's go to arbitration NOW!! Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe product was returned without repair due to the fact the repair center found components within the device consistent with the repair of an unauthorized dealer, meaning previous repairs had been performed on the device by a third party and not a Samsung authorized dealer Phones sent to Samsung under these conditioned are returned to the user unrepairedAs a one-time courtesy Samsung will authorize repair for your handset, however, a repair fee of $would be required for the complete repair of your deviceIf you would like to proceed with the repair please contact Samsung Customer Support directly at ###-###-####, refer to the new RMA # of [redacted] and make payment for the service Once payment is made a new UPS E-label will be emailed to you for shipment of your unit back to Samsung Outside of this repair offer Samsung would have to refer you to your service provider directly for possible resolutionThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID I am now on PHONE NUMBER FIVEWent to Verizon and spent TWO HOURS today, because the VOICEMAIL is not workingI was expecting four calls and did not receive oneNO NOTIFICATIONS of voice mail on task bar or app ICONS or anywhere elseI decided to check anyway on *and found four messages, none of which prompted me they were in VOICEMAILThese are IMPORTANT CALLS, from my realtor, doctor, Verizon, ectThey also did not show up where I want them to show up in VISUAL VOICE MAILHowever I did receive notification for ONE old voicemail and it notified me times for the same OLD VOICEMAILMy patients have run out I am computer literate since the inception of P.C.'s in the early 80's I have spent $for a top end phone that does not workAlso money spent for earbugs, tempered glass proctors, cases etcNot only does the phone not work, but my time since OCOTOBER, has been spent on running to and from BESTBUY, major money in gas as they are not close buy, also to VERIZON and sending phones back and fourth to SAMSUNG and VERIZON for a TOP OF THE LINE PHONE This is more then inconvenient...it is a hardship! Make this right or I will have to take measures none of us would care to partake inNO YOUR RESPONSE WAS NOT HELPFUL IN THE LEAST, AS I HAVE FOLLOWED YOUR PROTOCOL IN SENDING PHONES BACK ...JUST TO RECEIVE A PHONE FROM YOUR BONE YARD/REFURBISHED...AND NONE OF THEM HAVE WORKEDI WOULD CONSIDER ONE OR EVEN TWICE A BAD BREAK/LUCK...BUT NOT FIVE DIFFERENT PHONESOBVIOUSLY YOU HAVE SOMEONE IN YOUR PROBLEM SOLVING DEPARTMENT WHO CAN NOT FIX THEM PROPERLY OR YOU HAVE A DEFECTIVE PROBLEM WITH THE GALAXY NOTE 5, IN WHICH CASE YOU WOULD WANT TO MAKE RIGHT IN GOOD FAITH FOR ME, YOUR CUSTOMER WHOM KEEPS YOU IN BUSINESSI ALSO OWN OTHER SAMSUNG PRODUCTS...SO I HAVE BEEN A FAITHFUL CUSTOMER UP UNTIL NOW.ROSEANN STEDMAN [redacted] Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her television Our system shows that Ms [redacted] purchased a 55" Class The Frame 4K UHD TV, however it was never delivered by Associated Global Systems E-Commerce contacted Associated Global Systems via phone and was advised that as of 8/25/17, the television was deemed lost In light of this information, E-Commerce issued a refund in the amount of $2,126.99; reference Refund ID Number [redacted] which was processed on 9/19/for the unit Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has reviewed all call records, related to the customer’s recent contact with us regarding their television and compatible accessories, specifically the Skype cameraWe apologize for any inconveniences in this matter but our records do not confirm Samsung support staff provided a model code for the compatible accessoryBased on our data, on 04/12/15, there was in inquiry about the accessory camera for the UN55FtelevisionAt that time, Samsung’s authorized parts distributer contact information (J&J International) was provided but not the accessory informationThen a follow up call was received on 04/16/15, reporting a camera was not working correctly with the television, at which time it was identified to be incompatibleOnce again, we sincerely apologize for the inconveniences in this matter but respectfully, Samsung will not be honoring the customer’s request for reimbursement of $as there is no supporting data to show Samsung staff provided any misinformationAdditionally, unfortunately the information acknowledged by the call center agent was also nowhere within our records as wellWhile we understand the agent may have acknowledged the error the customer was reporting, no updates or calls confirm this We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your complaint regarding your Samsung Refrigerator and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model number and serial number We understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

Samsung has attempted to contact the customer at [redacted] to address their concerns regarding their RefrigeratorUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has reviewed Mr***’ claim in regards to his phone not arriving on 4/20/as he expected Our system shows an E-Commerce agent confirmed with FedEx that the package was delivered and signed for on 4/21/in their system The agent spoke with Mr [redacted] on 4/26/17, apologized for the delay in delivery and offered a $store credit (sent via email) as compensation which he accepted We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:They are not being truthful again My recourse is a lawsuit, social media and the fact that they sent a warranty bill which we were told that we would receive a year manufacturers warranty I do not accept this response Have them respond with a corporate address for certified mail Regards, [redacted] ***

I was contacted my Samsung and set up an appt for them to come look at my rangeThen I had a family emergency and had to cancel the apptI called back a few days later to reschedule my appt and left a messageTwice I did that and no one has returned my callsThat was last weekI also emailed the man I was dealing with, twice and he is not responding eitherPlease reopen my caseIt has not been resolved.Thank you

Complaint: [redacted] I am rejecting this response because:I HAVE BEEN CALLING THE ###-###-#### SAMSUNG MANG OFFICE NO ONE ANSWERS, SAYS ALL MANAGERS ARE BUSY & THE SAYS LEAVE A MESSAGE ,BUT THEN SAYS MAILBOX IS FULL &HANGS UPTHEY MAY HAVE BEEN CALLING MY PHONE BUT MY SAMSUNG PHONE DIED THE DAY AFTER MY COMPLAINT & I AM WAITING ON A REPLACEMENT ,I HAVE SENT AN EMAIL TO MR [redacted] @SAMSUNG BUT GOT NO RESPONSE FROM HIM & I ALSO LEFT A MESSAGE FOR HIM & NO RESPONSE I LEFT BOTH MY WORK & HOME EMAIL FOR SOMEONE TO RESPOND TO & NOTHING ,I HAVE AN ALTERNATE PHONE # ###-###-#### UNTIL MY REPLACEMENT SHOWS UPI JUST WANT MY FRIDGE FIXED & SOMEONE TO RESPOND Regards, [redacted]

Upon further review of the customer’s file, the customer contacted Prizelogic that he received his television and will follow up whether the television worksWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me These sm have my devices that were sent in for repair and then they have the nerve to tell me they were lost in transit then they opened up claims with ups and got paid for each device and then telling me the phones were on backorder and lying to me the entire time so there for legally they owe me or I should say my client devices My client gave up dealing with them after over a month and turned it over to me and I'm just trying to get this resolved because he's had a few panic attacks and had to go to the hospital on a few occasions due to these people stressing him out Regards, on top of that Samsung never once tried to reach out to any one because all of M [redacted] era calls are being forwarded to me and not only do they not return phone calls but their office of the president never returns calls or answers the phone and I have been recording every single phone call since and they continue to like and steal from consumers The phones were sent in for repairs and weeks later they claim that the service center lost his phones You can't yet steal people's phones because you are losing money on a worldwide recall because that's not our problem , I have told these crooks that we just want the devices back and they started forcing refund down me [redacted] throat , if he does not get his devices back in a timely manner we will be forced to take legal action and sue for the amount of the devices plus months of stress and of course the hospital bills incurred .why don't you people stop hiding behind your desk and return our phone call for a change I will also be contacting Samsung headquarters in Korea to let them know what you are doing to people and I will also be ordering devices of equal value from Samsung.com on our [redacted] corporate account then dispute the charges and show [redacted] this response , all the ups paid claim paperwork I obtained from them and I will let them listen to all the recorded phone calls It also appears to me that Samsung is a racist company because everyone I have spoken to besides the outsourced calls is [redacted] and they are racist again [redacted] people and they will be the ones losing in the end All the news media outlets and social media will know of this matter and you will have no choice but to surrender our devices [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the case attempted to contact Mr*** by phone but was unable to reach him The agent left Mr*** a voice message as well as sent an email informing him that the unit has been deemed physically damaged The agent advised that the spider web crack is considered physical damage and is not covered under the warranty Regrettably, due to the physical damage to the unit, no accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was rejected because their receipt did not indicate their service carrierHowever, it is confirm this is a Sprint customers based on their IMEI and receipt submitted to our Tier II teamFor customer satisfaction, the customer has been approvedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer submitted a cancellation request for his orderHowever, the product had shipped and the customer refused the shipmentThe product has not been received at the warehouse as of yetThe customer has been informed once the product has been received at the warehouse; we will begin processing the refund for the orderWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you