Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, e [redacted]

Upon further review of the customer’s file, the customer was sent via email at [redacted] by a Samsung Sales Representative on 8/the following information Good Morning Juan, I apologize due to the contracts and agreements we have with your Place of Purchase we can only provide you with a refund We can only refund the amount that is on your Bill of Sale and cannot increase that amount I have reviewed your refund and it shows that we have been trying to contact you to provide you options on how your refund can be disbursed Please check your voicemail and email for correspondence Thank you, We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, the television is way out of warranty and there will be no accommodationsAny repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe understand that the customer is seeking a free of charge repair for power cycling concernSamsung sincerely apologizes for any inconveniences in this matter but In September 2013, we completed all legal requirements associated with the referenced Capacitor SettlementToday the unit is considered beyond the warranty terms and ineligible for any out of warranty accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe are sorry to see what has transpired with the customer’s Samsung DLP, and understand that they are requesting for Samsung to cover the cost of the repairWhile we completely respect the customer’s concerns expressed, please know that this unit does not have a part that has been determined to have a common failure, which is why our customer service team has explained that we could not assist with the repair costAlso please understand that though 6-years of age does not seem like a long time, it is a long time outside of our limited one-year manufacturer warranty termsThough we realize the customer have also expressed seeing this same symptom online with other consumer DLPs, these posts do not represent a true reflection of the product line itselfWe apologize truly again, however, we will not be able to meet the customer’s request for cost assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator. We have advised to the customer that the original 12-months of Limited Warranty coverage lapsed earlier this year. However, our records also show this lapse in coverage was addressed by their... purchase of additional coverage through the Samsung Protection Plus (SPP) program currently available. This additional coverage protects your investment beyond the original manufactures warranty and repair is available under this coverage. We have been working with the SPP team and they have checked in with the authorized repair company, Refrigeration and Appliances, and confirmed the necessary parts for the repair are expected to be delivered and depending on the customer’s availability, they can schedule install for Thursday 11/12/15. The Protection Plus team indicated they would be following up with the customer also to review the above information. Samsung sincerely apologizes for any delays during this repair and if the customer should require any additional information about the repair, we do suggest the customer to contact the SPP team directly as they will be able to provide and update without further delays. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] . Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer has been informed that we received his Revdex.com complaint and due to the fact that the product has a cracked screen which would be considered as physical damage, we would not be able to grant his request for warranty serviceWhen Mr***’s television was serviced the assigned service center determined that the television was physically damagePictures of the physical damage are attached for your referenceThis type of physical damage voids Samsung’s limited manufacturer’s warrantyAccordingly, the warranty was voided and Mr [redacted] was advised that all repairs would be his responsibilitySamsung Electronics, as all manufactures, test their products in many different waysWe have investigated this type of claim and testing results show a unit will not display this type damage if there was no impact or pressure prior to the crack developingWith this being stated, we will not be able to honor Mr***’s request for a free of charge repairWe understand that this is not a resolution that Mr [redacted] is looking for but please understand that the damage to the unit was not caused by any mechanical defect but by physical damageAny repair or replacement needs are now Mr***’s responsibilityWe are able to set up a repair for Mr [redacted] but it will be at his expenseOnce repaired the unit’s original warranty will be reinstated which is not set to expire until 07/17/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have received the replacement USB cableI still have not received the SIM card tray Regards, [redacted] ***

Samsung has reviewed Mr [redacted] ’ claim in regards to this range Our system shows the agent who handled the claim submitted a service request; reference Txt# [redacted] for repair on the unit An ASC agent will be in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: The Samsung.com already copied the same apology timesNot buy a valueless promotion code Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and we are still waiting for a definite answer from SamsungWe still have not received payment, however when we do, I'll be sure to let you know Regards, [redacted]

Samsung has contacted Mr [redacted] regarding his concerns with his rebate Mr [redacted] advised that he sent his rebate in on 11/05/ The agent advised Mr [redacted] that a new rebate form will be sent to him and she will request that it be expedited We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung will evaluate your product and determine the appropriate resolution to this issueA premailer has been shipped for immediate servicePlease take advantage of the free shipping instrument provided for the return of your product

Samsung has reviewed Mr [redacted] complaint in regards to service for his tablet Our system shows the agent assigned to Mr [redacted] case attempted to contact him on his work number per his request but was unsuccessful in reaching him The agent left a message at the front desk to have him call back the Office of the President for further assistance with his claim However, the resolution previously provided remains unchanged Mr [redacted] device has water damage voiding his warranty and regrettably, Samsung will not cover the cost of his repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Not only did it take over a week for Jahala from the Office of the President to reach out to me, they did not listen to or consider my concernsPlease note that the reason this the warranty has been voided is due to 'infestation', because the is a gnat in the screenBased on the information I recieved from the technician is that the gnat/bug is in a SEALED portion of the screen, and could not have entered the screen unless it came that way from the factoryThis is an apparent lack of craftmanship on Samsungs error if it did enter after the factory, as it's sealed, and should not allow for entry of bugs/dust/anything Not only did they deny my claim, they also wasted my time and refused to provide the pictures they used to arrive at this claimI have no way of seeing the details of the infestation Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claims in regards to his refrigerator and washer Our system shows the agent who handled the claim submitted service requests; reference Txt# [redacted] for the fridge and reference Txt# [redacted] for the washer The agent also provided accommodations for the parts and labor on both fridge and the washer An ASC agent has been in contact with Mr [redacted] to schedule the repairsWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was informed the order has shipped and was delivered on 12/14/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has further reviewed Mr [redacted] claim in regards to his phone We understand that the phone was given to him as a gift however the service center deemed the phone had water damage which is why it was sent back without being repaired Samsung’s policy states that physical/water damage to the unit is not covered under the warranty No accommodations will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We do apologize for any delay Please note that issuance of a loaner phone is not a policy of Samsung, therefore, such a courtesy offer does require proper approval Unfortunately, the approval path cannot be rushed However, we have confirmed that a loaner phone is scheduled for outbound shipment by end of business 7/26/Once UPS collects and scans the package for shipping you will be able to track delivery via www.ups.com using tracking #: [redacted] 2.Thank you

Samsung has reviewed Mr [redacted] claim in regards to the $Infinitely Immersive bundle promotion Our system shows that PrizeLogic provided Mr [redacted] a new bundle link code Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case