Samsung Electronics America

We do apologize for any delay Please note that issuance of a loaner phone is not a policy of Samsung, therefore, such a courtesy offer does require proper approval Unfortunately, the approval path cannot be rushed However, we have confirmed that a loaner phone is scheduled for outbound shipment by end of business 7/26/Once UPS collects and scans the package for shipping you will be able to track delivery via www.ups.com using tracking #: [redacted] 2.Thank you

Complaint: [redacted] I am rejecting this response because: I was told by my charge card personal that the dispute would be removed as soon as the credit was made to the account by SamsungI am a bit apprehensive to remove the dispute since I've been told something different by everyone I've been in contact with at SamsungIf they credit my account, since the laptop was refused upon delivery the credit card company says the dispute automatically goes awayI would like Samsung to credit the account Regards, [redacted] ***

Samsung has contacted the customer regarding their WasherWe are waiting on the customer to submit their email and chat transcripts of being offered a refund and told the customer needs to repair her washerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Not only did it take over a week for Jahala from the Office of the President to reach out to me, they did not listen to or consider my concernsPlease note that the reason this the warranty has been voided is due to 'infestation', because the is a gnat in the screenBased on the information I recieved from the technician is that the gnat/bug is in a SEALED portion of the screen, and could not have entered the screen unless it came that way from the factoryThis is an apparent lack of craftmanship on Samsungs error if it did enter after the factory, as it's sealed, and should not allow for entry of bugs/dust/anything Not only did they deny my claim, they also wasted my time and refused to provide the pictures they used to arrive at this claimI have no way of seeing the details of the infestation Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the Samsung repair technician recalibrated the bake setting on the oven and it seems to bake more accurately now in the one oven conventional mode Unfortunately there are other issuesOne of the major selling points of this appliance was the option to divide the one larger oven into two smaller ovens The bake times are still not correct in the "two oven" mode The bake settings using the convection mode is not accurate in any of the oven setup states.The preheat indicator goes off when the oven is between to degrees below the set temperature - when it is not preheated and it takes another to minutes before it reaches the set preheat temperatureThis is much longer than any oven I have ever owned including the old one that this appliance replaced The bread proofing temperature is not accurate nor is the warming drawer temperature The "keep warm" burner on the cooktop does not heat to a temp high enough to keep food warm Let me clarify that the only thing that is accurate now is the oven when in plain bake mode (not convection)Convection oven temperature is not accurate in any of the oven set up optionsThis oven was recalibrated and bakes accurately in the conventional bake mode (not convection) using the large oven option not the two smaller ovensThe preheat funtion indicates the oven is preheated when it is anywhere from to degrees below the preheat temp Another to minutes is required to reach the preheat temp Please refund my money so that I can purchase a range that works Please call if you have any additional questions The warming drawer does not keep food warm at all The "keep warm" burner on the cooktop does not keep food adequately warmWhen baking, it appears that the oven is not level as baked goods are not level in the pan I have not tried the dehydrate mode so I don't know if it works or notI purchased this range with the expectation that it would offer the amenities advertised and it does not Please refund my purchase price so that I can purchase another range that meets my needs and performs as advertised I was forced to cook my family's Christmas dinner in crock pots Thanksgiving meal was ruined and I get the recalibration until after Christmas so I could not use it for that meal My level of frustration in this matter is beyond measure Regards, [redacted]

Samsung has contacted the customer regarding their dishwasherThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claims in regards to his refrigerator and washer Our system shows the agent who handled the claim submitted service requests; reference Txt# [redacted] for the fridge and reference Txt# [redacted] for the washer The agent also provided accommodations for the parts and labor on both fridge and the washer An ASC agent has been in contact with Mr [redacted] to schedule the repairsWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As per Samsung e-commerce division the item ordered was a series during the Black Friday specialsCurrently that item is on backorder with a restock date of 01/E-commerce will reach out to Mr [redacted] to find out if he would like to wait or if he would like to cancel the order and submit an order for another model We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been offered a free of charge repair and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the agent handling the claim received an email informing that they received another rebate check for the difference they were owed for the TLW Recall Rebate We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been set up for repair 7/under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent who handled the complaint offered Mr [redacted] a one-time FOC (free of charge) repair; reference Txt# [redacted] to cover the panel replacement An ASC agent has been in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the proper department regarding the customer’s concernsAssurant and E-Commerce are working together to resolve the customer’s issue Once we receive an update, we will contact the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mrs. [redacted] ’ concerns, we apologize for the issues and any inconvenience this may have caused. At this time our records are indicating that the refund under transaction # [redacted] has been completed and has been issued on 03/02. Mrs. [redacted] will have her refund within 5-7 business days. We apologize again for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their Dish Washer. The customer will be set up for repair and will be contacted by a technician. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact... Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .

Complaint: [redacted] I am rejecting this response because:We have been offered a refund for the tablet (please see below) from Samsung however, the gear fit was sent back yet again for repair (third time) and has not been repaired as of yetSamsung is by far the worst when it comes to customer service I keep telling Samsung to contact me at [redacted] however they keep leaving messages on my home phone [redacted] about the refund for the tabletI have emailed the necessary documents TWICE and have contacted [redacted] TWICE to explain that the tablet is a [redacted] carrier based tablet and that it was offered on promotion get the tablet free with a two year agreement at per monthWe are currently paying per month for an unusable tabletWe wish to have a refund of the tablet as stated in the below email that was sent to me by Samsung (see email below)and the activation fee so that we may go and purchase a new tablet from [redacted] A refund should have been offered after the 3rd repair and we should not have to send it in for the fourth time The representatives there really need to get their act together and actually have an appropriate escalation procedure in place so that customers do not have an awful experience as I have had in dealing with faulty products From: [redacted] < [redacted] > Date: 10/28/9:AM ( [redacted] ) To: [redacted] Cc: [redacted] Subject: Samsung Transaction Number [redacted] Hello!Mr [redacted] ***,Samsung strives to provide excellent customer service and products to our valued customers and take your experience seriouslySamsung remains committed to providing the best customer service possible and would like to extend our deepest apologies for any inconvenience to you throughout the process.The purpose of my call is to offer you a full refund for the amount you paid for your deviceDue to the length of inventory and shipment distribution issues with your case this is the fastest resolution we can recommendWe would need you to email with your Proof of Purchase/Activation or a Bill of Sale and also submit it too [redacted] and [redacted] Please include your transaction number and your first and last name in subject lineThank you for your patience and understanding in regards to this matterIf you have any further questions please call us at [redacted] The promise of expedited repair of the watch cannot be completed please see communication from Samsung belowI wish to have the watch replaced with a new watch as this is unacceptableI have contacted Samsung (spoke to repair center and they assured me that they would escalate and I would receive a call back)and have been told that they will yet again be replacing the motherboard, but do not have the part in stockThis is obviously a faulty unit if the motherboard needs to be replaced twice with less than hours of use Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair service for 5/18/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Basically they are calling me a liarI absolutely did NOT order a VRI have spent HOURS on the phone trying to get this resolved and both prizelogic and Samsung have been extremely negligent in this matterI did receive a shipping label and the VR was shipped back todayThis matter will be resolved only after I receive the Sand when a correction is made to note that I am not responsible for the combined errors and poor service from both prizelogic and Samsung I'll Regards, [redacted]

Samsung processed a rebate check for Mrs [redacted] which was sent out on 2/13/ Please allow for 7-business days to receive the check We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his rebate Mr [redacted] advised that he sent his rebate in on 11/05/ The agent advised Mr [redacted] that a new rebate form will be sent to him and she will request that it be expedited We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you