Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung tabletWe have advised to the customer that based on the information in our system she has been provided with the correct information regarding our out of warranty servicesWe explained that her limited one-year warranty has expired and there are no accommodations available other than out of warranty serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a buy-back refund request was submitted in the amount of $866.00; reference Txt# [redacted] due to no service coverage in his area Once Refund Depthas confirmed that the unit has been picked up to process the refund and it has been issued, please allow for 7-business days after the check have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I do not accept this response I am the one who told the business when they called that it was deemed our fault (which it wasn't) she told me it was showing repaired in her system, and was also told that the warranty didn't cover their transportation to and from my house to their outside contractor - Stanton TV The pictures of the TV were taken once it had arrived to their facility not before Therefor they cannot prove it was us who damaged it and I don't care for the accusation This has been one of the worst experiences I have ever had and never thought it would come from such a big company I will never ever recommend any of their products nor do I plan to purchase one again Customer service should not be handled in this way by any company and not worth my hard earned money Pictures should have been taken or the TV at least turned on upon pick up from Stanton TV and it wasn't This is the outcome after going days back and forth just trying to execute a warranty on a purchase made months prior Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I've yet to receive any replacement code and I've been told by Samsung's Customer Service that I should receive it soonI'll gladly accept their response after I receive the code, but until then, I have no proof that such a request for a new code has been placed, nor that I will ever receive a replacement code Regards, [redacted]

Upon further review of Mr [redacted] claim, we apologize for the inconvenience as there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Complaint: [redacted] I am rejecting this response because: the Samsung repair technician recalibrated the bake setting on the oven and it seems to bake more accurately now in the one oven conventional mode Unfortunately there are other issuesOne of the major selling points of this appliance was the option to divide the one larger oven into two smaller ovens The bake times are still not correct in the "two oven" mode The bake settings using the convection mode is not accurate in any of the oven setup states.The preheat indicator goes off when the oven is between to degrees below the set temperature - when it is not preheated and it takes another to minutes before it reaches the set preheat temperatureThis is much longer than any oven I have ever owned including the old one that this appliance replaced The bread proofing temperature is not accurate nor is the warming drawer temperature The "keep warm" burner on the cooktop does not heat to a temp high enough to keep food warm Let me clarify that the only thing that is accurate now is the oven when in plain bake mode (not convection)Convection oven temperature is not accurate in any of the oven set up optionsThis oven was recalibrated and bakes accurately in the conventional bake mode (not convection) using the large oven option not the two smaller ovensThe preheat funtion indicates the oven is preheated when it is anywhere from to degrees below the preheat temp Another to minutes is required to reach the preheat temp Please refund my money so that I can purchase a range that works Please call if you have any additional questions The warming drawer does not keep food warm at all The "keep warm" burner on the cooktop does not keep food adequately warmWhen baking, it appears that the oven is not level as baked goods are not level in the pan I have not tried the dehydrate mode so I don't know if it works or notI purchased this range with the expectation that it would offer the amenities advertised and it does not Please refund my purchase price so that I can purchase another range that meets my needs and performs as advertised I was forced to cook my family's Christmas dinner in crock pots Thanksgiving meal was ruined and I get the recalibration until after Christmas so I could not use it for that meal My level of frustration in this matter is beyond measure Regards, [redacted]

Samsung has contacted the customer regarding their dishwasherThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA day after I submitted this complain they contact me indicating the information belowThey money arrived on my account last week Thank you like always for your help Regards, [redacted]

Samsung has reviewed [redacted] complaint in regards to his Blue Ray player Our system shows the agent assigned to the claim spoke with [redacted] on 1/22/to discuss the case The agent submitted an FOC (free of charge) service request; reference [redacted] and sent [redacted] a shipping label in order to send in the device for service Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher and MicrowaveWe have offered the customer a one-time free of charge repair accommodation for the dishwasherSince the microwave is currently working we advised the customer to contact us if he has any issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair service for 5/18/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Basically they are calling me a liarI absolutely did NOT order a VRI have spent HOURS on the phone trying to get this resolved and both prizelogic and Samsung have been extremely negligent in this matterI did receive a shipping label and the VR was shipped back todayThis matter will be resolved only after I receive the Sand when a correction is made to note that I am not responsible for the combined errors and poor service from both prizelogic and Samsung I'll Regards, [redacted]

Samsung has attempted to contact the customer at ###-###-#### to address their concerns regarding their Washer MachineUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the agent handling the claim received an email informing that they received another rebate check for the difference they were owed for the TLW Recall Rebate We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s complaint regarding Model # UN55ES7500FXZA has been reviewed an additional time per customer’s rebuttal requestSamsung has offered the customer a pro-rated refund due to Ms [redacted] not wanting to proceed with an exchange for a new television because she advised that she didn’t like the new television that was being offeredWe advised Ms [redacted] the refund amount would be depreciated due to the age of the unitMs [redacted] decided that she didn’t want to proceed with these accommodations and decided to continue with serviceRepair service has been completed as of June 13, We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I am currently in the process of obtaining a copy of the receipt and will be searching my credit card transactions from November to December of Once I have a receipt, I may be writing another Revdex.com complaint to SamsungI do not accept this response from Samsung as they have not shown any customer appreciation Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted the customer regarding their Washing MachineThe customer has been set up for repair on 5/under transaction # [redacted] No ENR due to the repair has already been scheduledWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent who handled the complaint offered Mr [redacted] a one-time FOC (free of charge) repair; reference Txt# [redacted] to cover the panel replacement An ASC agent has been in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung tablet Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement in coaching and developing other agents We apologize for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because:We have been offered a refund for the tablet (please see below) from Samsung however, the gear fit was sent back yet again for repair (third time) and has not been repaired as of yetSamsung is by far the worst when it comes to customer service I keep telling Samsung to contact me at [redacted] however they keep leaving messages on my home phone [redacted] about the refund for the tabletI have emailed the necessary documents TWICE and have contacted [redacted] TWICE to explain that the tablet is a [redacted] carrier based tablet and that it was offered on promotion get the tablet free with a two year agreement at per monthWe are currently paying per month for an unusable tabletWe wish to have a refund of the tablet as stated in the below email that was sent to me by Samsung (see email below)and the activation fee so that we may go and purchase a new tablet from [redacted] A refund should have been offered after the 3rd repair and we should not have to send it in for the fourth time The representatives there really need to get their act together and actually have an appropriate escalation procedure in place so that customers do not have an awful experience as I have had in dealing with faulty products From: [redacted] < [redacted] > Date: 10/28/9:AM ( [redacted] ) To: [redacted] Cc: [redacted] Subject: Samsung Transaction Number [redacted] Hello!Mr [redacted] ***,Samsung strives to provide excellent customer service and products to our valued customers and take your experience seriouslySamsung remains committed to providing the best customer service possible and would like to extend our deepest apologies for any inconvenience to you throughout the process.The purpose of my call is to offer you a full refund for the amount you paid for your deviceDue to the length of inventory and shipment distribution issues with your case this is the fastest resolution we can recommendWe would need you to email with your Proof of Purchase/Activation or a Bill of Sale and also submit it too [redacted] and [redacted] Please include your transaction number and your first and last name in subject lineThank you for your patience and understanding in regards to this matterIf you have any further questions please call us at [redacted] The promise of expedited repair of the watch cannot be completed please see communication from Samsung belowI wish to have the watch replaced with a new watch as this is unacceptableI have contacted Samsung (spoke to repair center and they assured me that they would escalate and I would receive a call back)and have been told that they will yet again be replacing the motherboard, but do not have the part in stockThis is obviously a faulty unit if the motherboard needs to be replaced twice with less than hours of use Regards, [redacted]