Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and we are still waiting for a definite answer from SamsungWe still have not received payment, however when we do, I'll be sure to let you know Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a buy-back refund request was submitted in the amount of $866.00; reference Txt# [redacted] due to no service coverage in his area Once Refund Depthas confirmed that the unit has been picked up to process the refund and it has been issued, please allow for 7-business days after the check have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I do not accept this response I am the one who told the business when they called that it was deemed our fault (which it wasn't) she told me it was showing repaired in her system, and was also told that the warranty didn't cover their transportation to and from my house to their outside contractor - Stanton TV The pictures of the TV were taken once it had arrived to their facility not before Therefor they cannot prove it was us who damaged it and I don't care for the accusation This has been one of the worst experiences I have ever had and never thought it would come from such a big company I will never ever recommend any of their products nor do I plan to purchase one again Customer service should not be handled in this way by any company and not worth my hard earned money Pictures should have been taken or the TV at least turned on upon pick up from Stanton TV and it wasn't This is the outcome after going days back and forth just trying to execute a warranty on a purchase made months prior Regards, [redacted] ***

As previously stated in my original complaint, I was offered parts and labor paid for only to have your representative change that offer to only cover partslabor fees to fix this TV is upwards of $as originally stated, the customer service tactics are unethical and unprofessional Samsung customer service rep originally offered to cover the repair fully understand warranty and anything less than that at this point is unacceptablerespectfully [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was informed the order has shipped and was delivered on 12/14/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their Washing MachineThe customer has been set up for repair on 5/under transaction # [redacted] No ENR due to the repair has already been scheduledWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I called you back yesterday and left a message requesting that you contact me via the communication method as requested in the original complaint (EMAIL) I provided my email address in the message as well Please email me anything you may need from me and I will be happy to comply Also, just a hint on leaving messages Slow down when you are giving a phone number and say it twice Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer has been informed that we received his Revdex.com complaint and due to the fact that the product has a cracked screen which would be considered as physical damage, we would not be able to grant his request for warranty serviceWhen Mr***’s television was serviced the assigned service center determined that the television was physically damagePictures of the physical damage are attached for your referenceThis type of physical damage voids Samsung’s limited manufacturer’s warrantyAccordingly, the warranty was voided and Mr [redacted] was advised that all repairs would be his responsibilitySamsung Electronics, as all manufactures, test their products in many different waysWe have investigated this type of claim and testing results show a unit will not display this type damage if there was no impact or pressure prior to the crack developingWith this being stated, we will not be able to honor Mr***’s request for a free of charge repairWe understand that this is not a resolution that Mr [redacted] is looking for but please understand that the damage to the unit was not caused by any mechanical defect but by physical damageAny repair or replacement needs are now Mr***’s responsibilityWe are able to set up a repair for Mr [redacted] but it will be at his expenseOnce repaired the unit’s original warranty will be reinstated which is not set to expire until 07/17/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that currently there is a service pending and that if he has not received a call from the assigned service center by Thursday (4/23) to contact us so that we can look into additional accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on the evaluation performed by our technical staff the product was returned without repair due to liquid damage found internally If liquid was found this means the product may not have been used within the specifications required, or the liquid contact was too severeIn these circumstances, based on the guidelines of Samsung’s Standard Limited Warranty the product would be returned without repair due to void of warrantyThank you

Our files indicate that the customer’s request regarding model # [redacted] has been reviewed an additional time per customer rebuttal request Samsung has thoroughly reviewed Ms [redacted] ’s complaint, file and repair history Samsung provides a one-year limited manufacturer’s warranty from the purchase date, and Ms [redacted] ’s dishwasher’s warranty expired in June Typically there are no accommodations available for out of warranty unitsAlthough this is the case, we have made an exception to Ms [redacted] and offered her a pro-rate buy back (refund) based on her purchase price and the amount of time she has owned the unit however Ms [redacted] has declined this offerAfter further review of Ms [redacted] ’s file history we show that a repair was completed 05/2012, the reported issue after this date was 10/which was outside of the warranty terms and beyond the year of the original service dateWith this being said Samsung has fulfilled the warranty terms provided and any repair needs after the original month warranty are the responsibility of the consumerDue to warranty status we can only offer a prorated refund and unfortunately cannot accommodate customer’s request for a repair or a replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have been without the phone since 06/05/with any news or status update This is the most unreasonable service from a large company like Samsung I would like the phone refunded or replaced this week Regards, [redacted] ***6/

Complaint: [redacted] I am rejecting this response because: When I bought this washer and dryer I bought it because I was told by Samsung and Samsung's approved retailer that if anything happened to these machines within the first year of my purchase my machines would be fully covered at no cost to me When the time came to stand by this FRAUDULENT warranty claim, Samsung did nothing but provide me every reason why they could not service my machine and showed that they were not interested in doing anything to honor the claim they are trained to make in order to coerce a sale Samsung proceeded to tell me that no one would service my machines unless I physically unstacked them myself and provided me no option but to find another way to get my machines serviced since I am physically unable to do Samsung's job for them and unstack the machines myself Now Samsung is offering to do the right thing knowing full well I already took care of this issue and found an alternate way to get these piece of garbage machines fixed since Samsung refused to do it and put me under severe stress and duress Since Samsung sold me these machines under PRETENSES I want Samsung to come and pick up both of these machines and to give me a FULL REFUND!!!!! I will buy another set of machines from a Mom and Pop shop who values the customer and stands behind them even after they have made their sale I have been to a store here in [redacted] that is privately owned and not a Corporate Cartel and would like to give my business to an honorable and reputable business I would like to thank Samsung for the wonderful experience, the lies, the fraud, the added stress and the duress they put me under

Samsung has contacted the customer regarding her concerns with her washer A refund has been submitted and approved under transaction # [redacted] Once all required paperwork is received from the customer the refund will be submitted for final processing and the refund will be issued to the customerWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

I am currently in the process of obtaining a copy of the receipt and will be searching my credit card transactions from November to December of Once I have a receipt, I may be writing another Revdex.com complaint to SamsungI do not accept this response from Samsung as they have not shown any customer appreciation Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsung has not completed my return as the customer service agent initially told me would happenI have a broken chromebook and no way to send it back Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung tabletWe have advised to the customer that based on the information in our system she has been provided with the correct information regarding our out of warranty servicesWe explained that her limited one-year warranty has expired and there are no accommodations available other than out of warranty serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Note exchange and compensation credit Our system shows that the exchange was completed on 8/15/and Mr [redacted] device was received on 8/28/at the warehouse A compensation request in the amount of $200.00; reference Txt# [redacted] was submitted today, 8/31/for approval A Compensation ReqSubmitted email was sent to Mr [redacted] email on file, notifying him that the refund has been submitted for approval Mr [redacted] will also receive a Compensation ReqApproved e-mail notifying him that the refund has been approved and a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer at ###-###-#### to address their concerns regarding their Washer MachineUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you