Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I was told by my charge card personal that the dispute would be removed as soon as the credit was made to the account by SamsungI am a bit apprehensive to remove the dispute since I've been told something different by everyone I've been in contact with at SamsungIf they credit my account, since the laptop was refused upon delivery the credit card company says the dispute automatically goes awayI would like Samsung to credit the account Regards, [redacted] ***

Upon further review of the customer's file, how quickly the customer receives the return label is up to ingram after Prizelogic has submitted the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Based on the response provided the service provider has resolved this matterSamsung would consider this correspondence closedThank you

Our files indicate that the customer’s request regarding model # [redacted] has been reviewed an additional time per customer rebuttal request Samsung has thoroughly reviewed Ms [redacted] ’s complaint, file and repair history Samsung provides a one-year limited manufacturer’s warranty from the purchase date, and Ms [redacted] ’s dishwasher’s warranty expired in June Typically there are no accommodations available for out of warranty unitsAlthough this is the case, we have made an exception to Ms [redacted] and offered her a pro-rate buy back (refund) based on her purchase price and the amount of time she has owned the unit however Ms [redacted] has declined this offerAfter further review of Ms [redacted] ’s file history we show that a repair was completed 05/2012, the reported issue after this date was 10/which was outside of the warranty terms and beyond the year of the original service dateWith this being said Samsung has fulfilled the warranty terms provided and any repair needs after the original month warranty are the responsibility of the consumerDue to warranty status we can only offer a prorated refund and unfortunately cannot accommodate customer’s request for a repair or a replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Please take a look here with pages of other Samsung Customers complaining with the same issueRejected for the same "physical damage" nonsenseI am filing a small claims suit under my states protection clause for breach of contractAlso why would your own repair center come to my home and agree it was NOT physical damageI will be filing next monday so if you want to work something out let me know, if not expect to pay thousands of dollars to send your attorney outI have documents and documents of the same issue as mine whom you refuse to help until its taken to court.Thanks [redacted] Regards, [redacted] ***

Samsung has contacted the customer regarding her concerns with her washer A refund has been submitted and approved under transaction # [redacted] Once all required paperwork is received from the customer the refund will be submitted for final processing and the refund will be issued to the customerWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the proper department regarding the customer’s concernsAssurant and E-Commerce are working together to resolve the customer’s issue Once we receive an update, we will contact the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been set up for repair 7/under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Television and we appreciate the opportunity to respondWe apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided Please E-mail the Office of the President [redacted] or contact us via telephone with your customer service ticket reference number and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you To address your letter of concern, you may contact our customer service department via telephone at [redacted] (###-###-####)You may also contact us on our website at [redacted] where you may talk to a live chat agent or send us an email Regards, Samsung Electronics America, Inc [redacted] [redacted] (###-###-####)

Samsung has reviewed Mr [redacted] complaint in regards to his Note exchange and compensation credit Our system shows that the exchange was completed on 8/15/and Mr [redacted] device was received on 8/28/at the warehouse A compensation request in the amount of $200.00; reference Txt# [redacted] was submitted today, 8/31/for approval A Compensation ReqSubmitted email was sent to Mr [redacted] email on file, notifying him that the refund has been submitted for approval Mr [redacted] will also receive a Compensation ReqApproved e-mail notifying him that the refund has been approved and a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their WasherWe are waiting on the customer to submit their email and chat transcripts of being offered a refund and told the customer needs to repair her washerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case# [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on the evaluation performed by our technical staff the product was returned without repair due to liquid damage found internally If liquid was found this means the product may not have been used within the specifications required, or the liquid contact was too severeIn these circumstances, based on the guidelines of Samsung’s Standard Limited Warranty the product would be returned without repair due to void of warrantyThank you

Samsung has contacted the customer regarding their smart phoneThe customer has been offered a free of charge repair and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We've had recent contact with Alicia [redacted] of SamsungShe gave us an option for an exchangeThe exchange would only happen with [redacted] , where we purchased our washerHowever, the instructions for the exchange option weren't clearWe sent her two emails with additional questions regarding the exchange option; questions we wanted answers to before we decided whether or not we would agree to their exchange optionShe has had over hours to respond & has not done soWe've even called the phone number she gave us for Samsung USA, Office of the President ###-###-####, claim # [redacted] 3, & left a message with Lashonda [redacted] & still have gotten no responseWhile we waited for a response, we drove an hour an a half to look at the different model at [redacted] The only Samsung washers [redacted] carries are on the Recall list! [redacted] told us the only exchange they know of is the Rebate/Exchange programThey have never had any conversations with Samsung referring to exchanging one washer for anotherWhen we asked [redacted] why they're still selling Recalled washers they said they didn't know if they were on the Recall list or notWhen we showed them the list, they denied knowing anything about itWith the incompetence & terrible customer service of [redacted] and Samsung's not responding to us when they promised to "expedite" this option, we want one of two option: Samsung to either pick up this washing machine & give us our money back OR deliver us a washing machine that's safe & not on any Recall list equal to the one we haveWe did not buy a " [redacted] " washing machine, we bought a "Samsung" washing machine! Samsung can deal with [redacted] selling your Recalled & Defective Equipment Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV350AEW/XAAWe have offered the customer a one-time free of charge repair accommodation to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Please do keep in mind that reports of issues with the Note battery are extremely rare compared with the high volume of devices that we have soldShould this issue occur please contact us as soon as possible and we also recommend that you contact your local authorities if you feel it is necessaryThat said, we are encouraging each consumer to contact the place of purchase in order to fulfill the exchange process according to the Note Exchange procedures.Thank you

Upon further review of Mr***s’ concerns we apologize for the delay and any inconvenience this issue has caused Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It does not address any of my concerns I will not be contacting your support because I don't want to wait in line for an hour just to discover how unhelpful your support agents are I received the item and then had to pay $to ship it to the correct addressSomething that should have been avoided entirely if it weren't for the ineptitude of your "e-commerce" I want the Revdex.com to share my experience so others know not to be tricked by you guys Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Samsung agreed to fix TV It has been fixed Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]