Samsung Electronics America

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung tablet Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement in coaching and developing other agents We apologize for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that a replacement order has been processedAGS pro number has been assigned to the order: [redacted] Freight was received on 12/and we have insturcted the delivery company to call the customer as soon as they have the freight in hand and get it to him as soon as possibleWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA day after I submitted this complain they contact me indicating the information belowThey money arrived on my account last week Thank you like always for your help Regards, [redacted]

Upon further review of the customer's file, how quickly the customer receives the return label is up to ingram after Prizelogic has submitted the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher and MicrowaveWe have offered the customer a one-time free of charge repair accommodation for the dishwasherSince the microwave is currently working we advised the customer to contact us if he has any issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have received the replacement USB cableI still have not received the SIM card tray Regards, [redacted] ***

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling the claim made several attempts to contact her but have been unsuccessful As a last resort, the agent sent Ms*** an email informing her that the damage to the unit was determined to be physically damage Physical damage voids the warranty and any repairs to the unit would be at Ms [redacted] expense If Ms*** would like to set up for OOW (Out of Warranty) repair at her expense, please have her contact the agent at her earliest convenience to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: The Samsung.com already copied the same apology timesNot buy a valueless promotion code Regards, [redacted] ***

I am rejecting this response and will pursue further legal action to the class action sought regarding this productMy question as to why would you build and stand behind a product that does not move and that sensitive in the design flaw I remember when American Fridge units stood the test of timeWe will make sure to purchase American Products and continue to provide word of mouth advertisement into not purchasing Samsung Home Appliances

Complaint: [redacted] I am rejecting this response because: The contractor did not correct the problemMy refrigerator does not workI will be contacting Samsung tomorrow at the number listed in this emailI am not satisfied how my dispute has been handled Regards, [redacted] ***

I have received and deposited the check from Samsung, the same amount promisedThanks for all your help!

Upon further review of Mr [redacted] claim, we apologize for the inconvenience as there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her exchange Mrs [redacted] exchange has been submitted and as of 10/11/the order has been allocated The transaction number for the exchange is [redacted] and Mrs [redacted] can check the status on the trucking company website [redacted] .We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Samsung has reviewed Ms [redacted] ’s complaint in regards to repair costs for her refrigerator Our system shows that the agent who handled her complaint contacted her on 8/11/to discuss the claim Ms [redacted] verified that Samsung provided her a one-time courtesy FOC repair for the unit when it was OOW (Out of warranty) back in The agent advised Ms [redacted] that due to her unit being OOW, Samsung will not be able to reimburse her for the OOW cost of the repairs she incurred for the repair services rendered Based on this information, regrettably no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns with their RefrigeratorUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [email protected] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the Service Operations Department regarding their printerAs per Services, The customer will be contacted regarding an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: The phone would have never been damaged if the display hadn't separated from the device which was not from physical damage of any form The separation was a manufacturing defect On top of all of this no one at any point had warned me that by sending in my device to be REPAIRED that there was a risk it would return even more damaged! After several attempts to get it to charge and power on the device finally does but the screen is black and unresponsive If the defect of the screen separating from the device had never happened by phone would have never suffered any of the damage that it did and I would not be in this situation If my device can instead have the LCD replaced I would accept that even, but now I am out a phone that I absolutely loved and I still have to make payments on for something that was not my fault Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The repair did not resolve the issue, I do not want to close this complaint until the issue is resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: For the supplier it’s the product’s reliabilityAs a buyer there should be a relationship between the warranty period and the stated reliability of the product from defect in material workmanshipIf the supplier Samsung ia confident in the reliability of the product What's covered by warranty? Does it include parts only, when the real cost of correcting the problem like a Defect in material workmanship As a supplier like Samsung for a defective product an inspection or test should be perform for the supplier rule out that the problem tha defect was not from thier workmanship Instead of Samsung Having a good warranty against defects is high quality and reliabilityMore important defective products cause customer satisfaction issue Which in buying any of Samsung product would always be the issue that They just don't care and if their a problem like ours they won't responsible in take care of the customer When a customer buys a product and it fails, they care that it was the supplier’s product that failedAll they know is that they purchased the product from a supplier that won't back them up I've done all the research I need to do I see the other supplier like LG backs there product and defect like screen cracking on it's own, not only LG, Apple's prodcut protect against cracking of there screen even if it was accidental, What Samsung need to do for us is to backup there warranty as stated in from them in their LIMITED WARRANTY TO ORIGINAL PURCHASER This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty perioden (10) years: Magnetron This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United StatesTo receive warranty service, the purchaser must contact SAMSUNG for problem determination and service proceduresWarranty service can only be performed by a SAMSUNG authorized service centerThe original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service centerTransportation of the product to and from the service center is the responsibility of the purchaserSAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified aboveAll replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNGReplacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longerThis limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations, and overheating or overcooking by user; glass tray or turntable; reduced magnetron power output related to agingSAMSUNG does not warrant uninterrupted or error-free operation of the product Regards, [redacted] ***

I was contacted my Samsung and set up an appt for them to come look at my rangeThen I had a family emergency and had to cancel the apptI called back a few days later to reschedule my appt and left a messageTwice I did that and no one has returned my callsThat was last weekI also emailed the man I was dealing with, twice and he is not responding eitherPlease reopen my caseIt has not been resolvedThank you