Samsung Electronics America

This is a follow up complaint to Revdex.com ID # [redacted] Samsung TV UN32F5500AFXZA / VERSION VTS/ TV SN # [redacted] / UPC [redacted] I packed my unit up the exact way I received when I purchased it & it was perfect, both the TV & Packing My TV set was picked up on July for repairs (UPS) in regards to the problems I had with "Power Cycling" on my TV setThursday July I was notified the TV was there & repairs were under wayOn Monday July I get an email that my TV was fixed with a "lead connector" apparently an electrical part was removed & a new lead connector was installedI also learn from the email that my TV is shipping out today (July 2014) and coming back to meSometime in the day Wednesday July my TV was delivered at my homeEarly Thursday July 2014, I start unpacking the TV set to put it back to use, and I see that the screen has been damaged with what appears to be a crackThis TV was perfect when I sent it outNow it comes back from repairs damagedI tried contacting [redacted] to no avail, she will not return my emailI should never have closed the first complaintI am tired of all of this, tired of dealing with this set being out of service or damagedI have a chronic illness & dealing with all of this is more than I can handleI want a new TV from Samsung, this exact model is still sold at Samsung.comOr they can give me back my $428.I want either my $returned or a brand new TVSamsung still sells this model new at Samsung.com for $I do not want it repairedThis has gone on long enough & I have no confidence left with Samsung or their products

Upon further review of Mrs [redacted] ’ concerns the service center has attempted to contact Mrs [redacted] to schedule the repairThe ticket has since been closed A new ticket [redacted] hax been created and the service center will contact Mrs [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Gear SThe customer provided the purchase receipt and a UPS pre-mailer has been sent for the Gear retrievalOnce received the refund request will be submittedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I was contacted my Samsung and set up an appt for them to come look at my rangeThen I had a family emergency and had to cancel the apptI called back a few days later to reschedule my appt and left a messageTwice I did that and no one has returned my callsThat was last weekI also emailed the man I was dealing with, twice and he is not responding eitherPlease reopen my caseIt has not been resolvedThank you

As of right now they have agreed to fix the problem one time at their expense after another 1/hours on the phoneI was told by the representative "Myles" that the other guys I talked to did expedite anything like they told me they did and did not do anything like the promised they didThis womenWas helpful but I was very hesitant to believe herI had no choice but to trust what she was sayingI did get an email stating what she had told me and she contacted the repair company and the ordered the partI would like to know though how the repair company knows exactly which part they need to order for this when then only looked at a picture I sent them via text messageThis tells me that Samsung is aware and knows that these tvs have these issues and they just don't careI have found complaint after complaint online even a complaint board for this exact issue with their tvsI have wasted between 8-hours alone on the phone with people trying to get this worked outSamsungs products are being recalled by thousandsAnd class actions lawsuits alsoMaybe this should be looked into a little deeper alsoThank you for your time and I hope this also can help all those other people that have actually spent the thousands of dollars to fix s tv that's just over a year old!

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263TEAESR/AAWe have addressed MsJames’ concerns and have offered her a refund plus compensation for food lossThe customer has accepted and we have begun the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not heard back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit An ExchReqOrder Allocated e-mail was sent on 11/02/informing Ms [redacted] that the On-site exchange is being processed to be shipped/delivered by [redacted] Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer's file, the customer has been set up for a free of charge repair and a NDA label will be sent to the customer to retrieve the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung spoke with Mrs. [redacted] and offered to exchange the Samsung Galaxy Tab S2. An exchange order ticket was created, reference Txt # [redacted] which was emailed to her and a contact phone number was provided as well. We apologize for any inconveniences and delays the customer may... have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe want to assure you that Samsung stands behind its products and our word To resolve this matter Samsung will issue replacement of the Galaxy S Active upon the return of the repaired device returned to youA UPS premailer will be delivered to your home tomorrow in order to retrieve the deviceThank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] the email address provided color="#0000ff"> [redacted] does not show any registrations or submissions in any [redacted] promotionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate the exchange for large size Gear S bands have been complete and will ship via UPS tracking [redacted] Once UPS has scanned the package for shipment you are able to track delivery online at www.ups.comThank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , we can see that a month subscription for [redacted] was sent via code on 6/The code has not expiredPer the terms and conditions, the codes only work on new [redacted] accountsIf the account is pre-existing, the code will not workWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have offered the customer part(s) coverage leaving him responsible for the labor/trip feeThe customer has accepted our propose accommodation and we have set up service for him We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has approved an exchange for Ms [redacted] under transaction # [redacted] and she will be contacted by an Exchange and Refunds representative to start the process We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their TabletUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] com so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # CLP-415NW/XACSamsung has offered an exchange to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The repair did not resolve the issue, I do not want to close this complaint until the issue is resolved Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been provided the earliest repair date and advised on using the delicate cycle till repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you