Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their Tablet Samsung has contacted the customer by phone; unfortunately the customer was not availableA voicemail was left advising the customer to return callWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

As of right now they have agreed to fix the problem one time at their expense after another 1/hours on the phoneI was told by the representative "Myles" that the other guys I talked to did expedite anything like they told me they did and did not do anything like the promised they didThis womenWas helpful but I was very hesitant to believe herI had no choice but to trust what she was sayingI did get an email stating what she had told me and she contacted the repair company and the ordered the partI would like to know though how the repair company knows exactly which part they need to order for this when then only looked at a picture I sent them via text messageThis tells me that Samsung is aware and knows that these tvs have these issues and they just don't careI have found complaint after complaint online even a complaint board for this exact issue with their tvsI have wasted between 8-hours alone on the phone with people trying to get this worked outSamsungs products are being recalled by thousandsAnd class actions lawsuits alsoMaybe this should be looked into a little deeper alsoThank you for your time and I hope this also can help all those other people that have actually spent the thousands of dollars to fix s tv that's just over a year old!

Upon further review of Mr***s’ concerns we apologize for the delay and any inconvenience this issue has caused Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been provided the earliest repair date and advised on using the delicate cycle till repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have offered the customer part(s) coverage leaving him responsible for the labor/trip feeThe customer has accepted our propose accommodation and we have set up service for him We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows on 8/07/17, he was sent a Refund Payment Requested e-mail informing him that the refund is being processed and a Refund Payment Processing e-mail informing him that the refund is being processed to be issued to his email on file Once the check has been issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s request regarding her Samsung television has been reviewed an additional time per customer rebuttal request We have offered the customer an exchange as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV350AEW/XAAWe have offered the customer a one-time free of charge repair accommodation to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung e-commerce division has contacted the customer regarding their concerns about a Samsung gift card that was not received with orderPer the information provided the agent was unable to access a Samsung.com account for customerEmailed customer to provide order number for further assistanceThe agent will follow up once information is received We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday Thank you

Samsung has contacted the customer regarding their washerThe customer has been provided with the TLW line to assist with the repair service, so that the unit may be repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund Up on further review, our system shows a refund request was submitted; reference Txt# [redacted] and on 3/20/17, a Refund Payment Processing e-mail was sent requiring his response Once the process of the refund has been completed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: II have given them the order number over and over again to many of customer service people You wait on hold for over minutes then they transfer you to billing which you wait for Atleast another minutes then somebody comes on but you better get there name quick because there phones have an odd way of disconnecting on the customerI don't know if hanging up on unhappy customers is policy but is sure seems to be then have to call and wait againI have had to pay interest on credit card for not getting refund for TV I never recievedSend my refund immediatelyThis got old a month agoYou wanna pay my credit card nterest? Send me money now Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her phone Our system shows an exchange request; reference Txt# [redacted] was submitted for the device The exchanged device was shipped out via UPS; reference UPS tracking number [redacted] on 9/12/and was delivered on 9/14/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms. [redacted] claim in regards to his television. Our system shows the agent who handled the claim spoke with her on 7/26/2017 and advised her that the unit has been out of warranty since 2010; based on the model and serial numbers for the unit. Samsung offers a one year... warranty on most products, which is industry standard. No accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their television. The customer has accepted an accommodation for free of charge repair under transaction # face="Calibri"> [redacted] . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] . Thank you

Samsung spoke with Mrs. [redacted] and offered to exchange the Samsung Galaxy Tab S2. An exchange order ticket was created, reference Txt # [redacted] which was emailed to her and a contact phone number was provided as well. We apologize for any inconveniences and delays the customer may... have experienced with this case. Thank you

Samsung has contacted the customer regarding their concerns with their TabletUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] com so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the customer regarding their WasherThe customer has been contacted and we are waiting on the customer to send all paperwork so we may accommodation with a possible refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Samsung agreed to fix TV It has been fixed Thank you

I received a response from Samsung that they will be giving me a refund on the initial order and then once I place a new order, they will refund me the shipping on the new order