Samsung Electronics America

Upon further review of the customer's file, the customer has been set up for a free of charge repair and a NDA label will be sent to the customer to retrieve the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , we can see that a month subscription for [redacted] was sent via code on 6/The code has not expiredPer the terms and conditions, the codes only work on new [redacted] accountsIf the account is pre-existing, the code will not workWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their Blu-Ray PlayerThe customer has been offered a full refund under transaction # [redacted] and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] ’ concerns the service center has attempted to contact Mrs [redacted] to schedule the repairThe ticket has since been closed A new ticket [redacted] hax been created and the service center will contact Mrs [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not heard back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate the exchange for large size Gear S bands have been complete and will ship via UPS tracking [redacted] Once UPS has scanned the package for shipment you are able to track delivery online at www.ups.comThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the consumer has been fulfilledTheir order was sent to the fulfillment company on April 8thOnce tracking is received, the customer will be sent the tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

This is a follow up complaint to Revdex.com ID # [redacted] Samsung TV UN32F5500AFXZA / VERSION VTS/ TV SN # [redacted] / UPC [redacted] I packed my unit up the exact way I received when I purchased it & it was perfect, both the TV & Packing My TV set was picked up on July for repairs (UPS) in regards to the problems I had with "Power Cycling" on my TV setThursday July I was notified the TV was there & repairs were under wayOn Monday July I get an email that my TV was fixed with a "lead connector" apparently an electrical part was removed & a new lead connector was installedI also learn from the email that my TV is shipping out today (July 2014) and coming back to meSometime in the day Wednesday July my TV was delivered at my homeEarly Thursday July 2014, I start unpacking the TV set to put it back to use, and I see that the screen has been damaged with what appears to be a crackThis TV was perfect when I sent it outNow it comes back from repairs damagedI tried contacting [redacted] to no avail, she will not return my emailI should never have closed the first complaintI am tired of all of this, tired of dealing with this set being out of service or damagedI have a chronic illness & dealing with all of this is more than I can handleI want a new TV from Samsung, this exact model is still sold at Samsung.comOr they can give me back my $428.I want either my $returned or a brand new TVSamsung still sells this model new at Samsung.com for $I do not want it repairedThis has gone on long enough & I have no confidence left with Samsung or their products

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved to receive the television on July 26thOnce tracking number is received, the information will be sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263TEAESR/AAWe have addressed MsJames’ concerns and have offered her a refund plus compensation for food lossThe customer has accepted and we have begun the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states that physical damage is not coveredAt this time Samsung can offer to evaluate the product in order to determine a resolution, but cannot guarantee any free of charge repair at this time.A UPS Premailer (empty box) has been requested for retrieval of the phonePlease expect arrival of the premailer on 12/7/Should you chose to accept the evaluation offer, please place the phone only in the box (backing up all data and removing any SIM card or additional accessories prior to shipping)Upon receipt of the product an evaluation will be completed and a resolution providedEvaluation period is 1-business days, and should repair be offered turnaround time is 5-business days upon receipt of the device.Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit An ExchReqOrder Allocated e-mail was sent on 11/02/informing Ms [redacted] that the On-site exchange is being processed to be shipped/delivered by [redacted] Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Ms***, Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Television and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were also unable to locate any previous communication with our customer service for with the information you have providedWe have information regarding your Samsung television in Please provide your order number, order invoice, recent customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] [redacted] (###-###-####)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There is still zero sign of my refund and although my phone has been found, as indicated in the response, no one at the number can locate it I was able to come up with the address it was sent to and will be working with UPS to locate the phone Samsung has still been zero help! Since the complaint I have found that they have the wrong tracking number on file for my account No satisfaction here but it's obvious by the responses that the consumers are not a priority when you have that much money to refund to them Regards, [redacted]

I am rejecting this response because: I am not receiving any answers from the company regarding there procedures to follow to initiate the creditThey only just sent the paperwork yesterdayThey want us to cut the cord to the fridge which would mean that the freezer stops working and we lose all the food in itWe need to receive the refund before we cut the cord otherwise we are not only without a fridge, but also a freezerThe person I was working with hasn't responded to any phone calls or emails in the past daysI need answers on this otherwise I am going to start seeking a lawyer for more money for the ice that we have to buy to keep milk etc cold and if they want us to cut the cord on the fridge it will have to wait until the money is in my account and we have the new fridge delivered

Complaint: [redacted] I am rejecting this response because: The reason why I purchased Samsung extended warranty is because the washer was defective from the beginningThat defective have NOTHING to do with me, it was merely taking advantage of customers who are suffering from samsung poor service and defective productsTherefore, I should be FULLY compensated for this inconvenience caused and get FULLY refunded for the extended warranty that I purchased to cover Samsung's defectsSamsung on the other hand, should've taken responsibility and extended the warranty, since they are aware of their washer's defectsWe couldn't use "Bedding" option without the washer jumping off it's place and repeating the same functions all night, wasting our water and inflating our water billI don't care what claims I made, it's all samsung's fault and that's their responsibilityI never used this washer in a way that will cause it to break down and I never had a problem with any of my appliances nor needed to buy an extended warrantyINFACT, if you read the extended warranty, I'm allowed one replacement and since Assurant is responsible for it, they should compensate me for the replacement of any washer not necessarily samsungEven if Samsung want to replace my washer, I can't buy any of the Samsung Top Load washer because accordingly they are all defective except the front load washers, which is not my preference Again, if this matter is not resolved through the Revdex.com, I don't mind making a trip to NJ to file a lawsuit, corporations like that should be held responsible for their reckless conductDocumenting my phone calls is a good way to keep track of your poor customer service that's why I had to make several phone calls and I actually made more phone calls than thatI already sent a letter to Assurant and to the address provided to me and I received no compensation for the extended warranty that I purchasedNot even a reply! Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # CLP-415NW/XACSamsung has offered an exchange to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It does not address any of my concerns I will not be contacting your support because I don't want to wait in line for an hour just to discover how unhelpful your support agents are I received the item and then had to pay $to ship it to the correct addressSomething that should have been avoided entirely if it weren't for the ineptitude of your "e-commerce" I want the Revdex.com to share my experience so others know not to be tricked by you guys Regards, [redacted]