Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I have not received the check that was supposed to be sent overnight Regards, [redacted]

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] the email address provided color="#0000ff"> [redacted] does not show any registrations or submissions in any [redacted] promotionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has approved an exchange for Ms [redacted] under transaction # [redacted] and she will be contacted by an Exchange and Refunds representative to start the process We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system a refund in the amount of $634.94; reference Txt# [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Mrs [redacted] email on 5/01/with the acceptance document attached Once Mrs [redacted] sends in the acceptance document, the Refund Deptwill be able to process and issue the refund Please have Mrs [redacted] send in the acceptance document at her earliest convenience to proceed with the refundWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their Gear SThe customer provided the purchase receipt and a UPS pre-mailer has been sent for the Gear retrievalOnce received the refund request will be submittedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Please do keep in mind that reports of issues with the Note battery are extremely rare compared with the high volume of devices that we have soldShould this issue occur please contact us as soon as possible and we also recommend that you contact your local authorities if you feel it is necessaryThat said, we are encouraging each consumer to contact the place of purchase in order to fulfill the exchange process according to the Note Exchange procedures.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to release and explained to him how the new firmware will not negatively affect the SSDYou can view this at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA456DRHDWR/AA Samsung has submitted the customer for compensation for the damages in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his deviceThe agent verified that the customer dropped and cracked the screen and then a few months later the battery was drainingThe agent advised the customer that currently Samsung will service OOW units at the expense of the customerThe agent advised the customer that she can set him up for OOW service and he agreedVerified the customer home address and email, the agent advised the customer that I will be sending him a free shipping label to send the unit in for serviceAdvised the customer of the charge for the repair and he accepted and provided the cc info for the paymentWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe want to assure you that Samsung stands behind its products and our word To resolve this matter Samsung will issue replacement of the Galaxy S Active upon the return of the repaired device returned to youA UPS premailer will be delivered to your home tomorrow in order to retrieve the deviceThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have requested for the customer to provide to us pictures of the issue as well as a detailed description as to what the issue isWith this information we will be able to ask our product support team to see if there is a resolution for this issueCurrently, we are waiting to hear back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We've had recent contact with Alicia [redacted] of SamsungShe gave us an option for an exchangeThe exchange would only happen with [redacted] , where we purchased our washerHowever, the instructions for the exchange option weren't clearWe sent her two emails with additional questions regarding the exchange option; questions we wanted answers to before we decided whether or not we would agree to their exchange optionShe has had over hours to respond & has not done soWe've even called the phone number she gave us for Samsung USA, Office of the President ###-###-####, claim # [redacted] 3, & left a message with Lashonda [redacted] & still have gotten no responseWhile we waited for a response, we drove an hour an a half to look at the different model at [redacted] The only Samsung washers [redacted] carries are on the Recall list! [redacted] told us the only exchange they know of is the Rebate/Exchange programThey have never had any conversations with Samsung referring to exchanging one washer for anotherWhen we asked [redacted] why they're still selling Recalled washers they said they didn't know if they were on the Recall list or notWhen we showed them the list, they denied knowing anything about itWith the incompetence & terrible customer service of [redacted] and Samsung's not responding to us when they promised to "expedite" this option, we want one of two option: Samsung to either pick up this washing machine & give us our money back OR deliver us a washing machine that's safe & not on any Recall list equal to the one we haveWe did not buy a " [redacted] " washing machine, we bought a "Samsung" washing machine! Samsung can deal with [redacted] selling your Recalled & Defective Equipment Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was contacted by Samsung and told to send the unit back and they would repair it I returned the unit on 04/04/and they are showing a received date of 04/11/ The estimated repair date was showing as 04/15/on their website, now it shows 04/22/ This is an extremely long time for such a simple repair and at this time I can not be sure the unit will actually be repaired and returned to me I certainly don't want to close the complaint until I have the repaired unit back Regards, [redacted] ***

Upon further review of the customer’s file, Samsung has contacted E-Commerce regarding the customer’s concerns As per E-Commerce, we are not honoring any purchases for the 40" Class KU7-Series 4K UHD TV (Model) as it was a pricing errorWe have sent our customers a $E-certificate and no further compensation will be provided at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’ file, please have the customer contact us at [redacted] so that we may further assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product/s must be returned to Samsung for evaluation Samsung would not be able to provide immediate replacement or upgrade of your productFor such replacement requests contact would need to be made to the service provider.If you would like to ship your product/s for evaluation please contact Samsung Customer Support at ###-###-####.Thank you

Complaint: [redacted] I am rejecting this response because: This company produced a totally defective product that broke down after only year of useIt put my year old mother at risk for bodily injuryIn addition, this company was totally incompetent in the handling of the recall protocolWhy then should we believe them when they tell us it's safe now? Would you trust them? The fact that it's actually legal for them to conduct business this way is a case study in what's wrong with America: No one takes responsibility for anything Regards, [redacted] Regards,

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer accepted under transaction # size="3" face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that he has been already set up for service which is scheduled for 6/under transaction [redacted] The customer confirmed that he did receive the confirmation email for service thus we consider this matter resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you