Samsung Electronics America

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the rebate documents she attached was forwarded to the Rebate Depton 5/22/to process the rebate The rebate in the amount of $361.00; reference Txt# [redacted] has been received and is schedule to be processed on 5/25/to be issued by 5/30/next week Please allow 5-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

over contact attempts have been made and email correspondence has been made

Complaint: [redacted] I am rejecting this response because:I cannot afford to pay for something that is clearly a defect and I have been told that it is not my fault The company needs to repair my device I cannot understand how a company can charge a customer for something that is not the customers fault Seem like they are making money by ripping for the customer Regards, [redacted]

I heard from the company today that I was being refundedI can therefore withdraw the complainWasn't sure how to do that on the websiteThank you for your assistance

Samsung has contacted the customer regarding their Gear WatchThe customer has been offered a one-time free of charge accommodation and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

It is inaccurate and simply unacceptableThis "brand new " appliance was only in operation for months Our home is NOT situated on a mine We do not have Chinese drywallWe have well water that does contain sulphur as any other home with well water does We've lived with well water for over a decade now and have NEVER had any problems with our refrigerators Shame on Samsung for not standing behind this obvious inferior product that was so very expensive ! To us it has been devastating not having a refrigerator and having this very new broken one sitting in our kitchen next to our ice chests for several weeks now.It is beyond my comprehension how a lucrative company such as Samsung will do ABSOLUTELY nothing for their customers ! I find their letter most offensive and demeaning as well Regards,

Dear Mr***:Thank you for providing your order number in order to further assist with your case Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in your accountWe apologize for any inconveniences and delays you may have experienced with this case Sincerely, Samsung Office of the President

Samsung has contacted the customer regarding their refrigeratorUnfortunately, there will be no accommodations as the customer had been granted a free of charge accommodation on the unit previouslyAny repair cost would be the customer’s responsibility as the unit is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted me has settled this complaint, Thanks you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we understand the repair procedure can be of inconvenience, Samsung has an allotted time frame of 5-business days once the product is delivered to repair the device Our records indicate your phone was delivered 7/12/which means the repair center is still within the estimated time for repair.With that stated Samsung cannot warrant upgrade or exchange of your product.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe advised to the customer that Samsung will be happy to honor repair of the unit and should the assigned service center not be able to complete the repair or resolve the issue then we can look into alternative options at that timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank You

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows the agent handling his claim was contacted and advised Mr [redacted] that he can proceed with the service based warranty as other accommodation can only be made if the unit has been deemed un-repairable or defective AS there was no prior repair history, Mr [redacted] was advised to locate own ASC center if not wanting to send the phone inMr [redacted] accepted with service option and agent completed the fileWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Prizelogic Mr [redacted] ’ check was mailed on 08/16/ If Mr [redacted] has not received his check he would need to verify his address so that they are able to process a reshipment Prizelogic has also stated that they will be contacting Mr [redacted] via his helpdesk ticket For further inquiries, please have customer contact Prizelogic at ###-###-#### We apologize again for the inconvenience Thank you for being a valued Samsung customer

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that the panel is on order for the repair but that there seems to be a delivery issueWe advised to the customer that we would contact the assigned service center to obtain some of the order information needed to further research delivery as they would have the most up to date on delivery schedule for partsWe sincerely apologize for any inconveniences caused during this time of warranty repair and thank the customer for their patienceHowever, the unit does not qualify for an exchange at this time as repair options have not yet been exhausted We will continue to monitor this case to ensure unit is repaired satisfactory and issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerWe attempted to educate the customer on the Voluntary Recall Program options available but unfortunately the customer disconnected the callWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

The reason I had not responded until now, is I have had issues with accessing my email account The issue is NOT resolved, and Samsung keeps asking for information I have already submitted It took me another email yesterday (when the original was sent 11-21) for them to respond back to me In the interim, I have had to repurchase another washer, and now they want to know what I did with the recalled one Since they never responded back to me, I had the delivery crew take it I don't have room to store the additional machine What do I do now??

Samsung has reviewed Mr. [redacted] claim in regards to the warranty for the exchanged television. Our system shows his original warranty does not expire until 11/30/17 and will cover the exchange unit up to that date. As an accommodation for Mr. [redacted] being without a TV for 3 months, the agent handling his claim provided an additional 3 months warranty for the exchange unit. This will begin at the end of his original warranty; the exchange TV warranty will expire on 2/28/2018. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: [redacted] I am rejecting this response because: I had to wait around all day for a tech to come "repair" a brand new tv. Unacceptable Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request. Based off of our customer service records, the customer can’t decide whether to accept an exchange or refund or proceed with repairs. For now, the customer has decided to proceed with repairs. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] . Thank you.

Samsung has reviewed Mr. [redacted] claim in regards to his refrigerator. Our system shows the agent handling his claim spoke with him on 3/24/17 and offered a one-time FOC (Free of Charge) repair; reference Txt# [redacted] for the unit. We apologize for any inconveniences and delays the... customer may have experienced with this case. Thank you