Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung Television. The customer has advised to us that he has been provided the correct code for the promotion. We advised to the customer that we have forwarded his complaint to the proper department and they are aware of... the issues. We additionally advised that it is being handled accordingly. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you.

Samsung has contacted the customer regarding their Home TheaterA Samsung representative left a messageUnfortunately we have not heard from the customer; please have the customer contact us at [redacted] .com so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:The manager, Waqar A [redacted] at the *** Samsung store in NYC was so unprofessional that I will never buy another Samsung product againHe was rude and did nothing to try to help rectify the situation as I stated in my first complaintWas anything done about this managers horrible work ethic? Not replacing a broken phone during the warranty for a software issue and trying to blame it on a clearly not corroded charging port (as the phone charged fine) was ridiculoushaving to be without a phone for 10-days to just send a refurbished phone back is absurd I will NEVER buy Samsung again and will let everyone know how Samsung deals with loyal customers, which is being as unaccommodating and unhelpful as possibleBetween not replacing this phone, which would cost Samsung hardly anything and recalling my NOTE I'm done Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: First of all, I was told today on 10/30/by one of your representatives that the reason it has taken so long to receive my refund, is because I had filed a complaint with the Revdex.com Not only is this unacceptable but it is also unethical I cannot believe a company would purposely hold onto a refund of a customers because they filed a complaint If the handling of this concern had been done properly from the beginning I would not have been forced to complain Secondly, I did not request for a check to be issued I chose direct deposit It's nice to know that whomever wrote this response did not even look into the details of the request but instead just responded with whatever I can only hope this rejection does not further hold up my refund Regards, [redacted]

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedWe advised to the customer that we cannot offer any further accommodations or compensation for laundry since this is something that is not covered under our limited manufacturer’s warrantyWe did advise to the customer that we would address the customer service issues he describedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please be advised that a new Service Ticket has been processed in order to review matters concerning your Gear not holding a chargeThere is no repair cost associated with the evaluation of the product.Refer to Service Ticket # [redacted] and use the UPS E-label emailed to [redacted] for return of the Gear, charging cradle and USB cable.Thank you

Samsung can provide expedited service on both shipping (overnight to and from customer) as well as an expedited evaluation for the customer Customer will also be contacted directly on Monday 2-8-to directly discuss issues by phone

Upon further review of the customer’s file, Samsung does not reimburse for services renderedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung accessories hold a one year warranty from the date of purchaseTherefore, accessories included in the packaging of your phone hold a one year warranty from the date the phone was purchasedBased on [redacted] the Galaxy S is still under warranty, which means the headphones are as well If headphones were purchased separately then a proof of purchase receipt would be required in order to confirm warranty is valid and the model headphonesSamsung must have the defective headphones returned prior to shipment of replacements to ensure the same model headphones are returnedSamsung has made a request for a UPS Premailer box to be sent to you in order to retrieve the headphones, and once received an exchange can be processedSamsung will only be able to provide one pair of headphonesPlease expect arrival of the premailer box on Monday, August 8thThank you

Samsung has reviewed Mr [redacted] claim in regards to his microwave Our system shows a refund in the amount of $391.91; reference Txt# [redacted] was issued on 5/04/for the unit The agent who handled the claim spoke with Mr [redacted] on 5/09/and he confirmed he received the check via FedEx priority We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I have contacted Samsung two times nowTransaction # [redacted] The end of February I spoke with Kaitlin; ref# [redacted] She replied they called to confirm the disposal of my refrigerator and have been waiting for a Mr [redacted] to call back from the disposal company Also on March I spoke with ***, executive customer serviceShe called [redacted] to get conformation that they picked up my refrigerator [redacted] told her she had to contact the company they out source to do the pick upWhen she did, they told her [redacted] had that information, not themShe called [redacted] again and was told they don't have that informationIt appears she is seeking paper work that can not be provided I told her I have a $refrigerator pick up charge on my receipt I can send her if it will helpShe replied yes, however the email she provided is not validThis is still not resolvedI have not received my promised refund nor have they resolved my paper work to process my refund

We apologize for the inconvinience with our productSamsung has contacted the customer regarding their televisionThe customer has been educated that 3rd party application that Samsung is not responsibleAny repair cost would be the responsibility of the customer’sWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung Samsung has completely failed to contact me and sort this matter outI reached out to Representatives email his first name was Marvel sent him a request and never heard from him sinceSo no I do not accept Samsung resolution you can tell Samsung when they want to actually start working on it then we can get started Regards, [redacted] ***

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have apologized and explained to the customer why the order was cancelledWe informed the customer the order was cancelled by the fulfillment group because the item will be out of stock for longer than daysUnfortunately, we cannot resubmit the orderIn the event that the order is cancelled for any reason, prior to shipment, pre-authorization holds are lifted shortly after the cancellationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s complaint has been resolvedFedEx Tracking Number is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Complaint: [redacted] I am rejecting this response because:They never contacted me and never resolved my issueI tried to call them but no one knows who can help me, or anything about who responds to the Revdex.com complaintsWHo am I suppose to contact and at what number Regards, [redacted] ***

Dear Mr [redacted] : Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Samsung has contacted Mr [redacted] regarding his concerns with his washer A refund has been submitted and approved for the unit and has been submitted for final processing under transaction # [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer has registered for an SDue to inventory, the gift has not been shippedThe consumer has written into our customer support for assistance with registrationPrizelogic replied and the customer did not respondThe customer asked for a status update and was told his claim was receivedThe customer also asked for a ship date , he was informed tracking was not available yetWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you