Samsung Electronics America

Samsung has contacted the customer regarding their WasherThe customer has been offered a one-time free of charge repair accommodation for the unit under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung accessories hold a one year warranty from the date of purchaseTherefore, accessories included in the packaging of your phone hold a one year warranty from the date the phone was purchasedBased on [redacted] the Galaxy S is still under warranty, which means the headphones are as well If headphones were purchased separately then a proof of purchase receipt would be required in order to confirm warranty is valid and the model headphonesSamsung must have the defective headphones returned prior to shipment of replacements to ensure the same model headphones are returnedSamsung has made a request for a UPS Premailer box to be sent to you in order to retrieve the headphones, and once received an exchange can be processedSamsung will only be able to provide one pair of headphonesPlease expect arrival of the premailer box on Monday, August 8thThank you

Upon further review of the customer’ file, please have the customer contact us at [redacted] so that we may further assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I had to wait around all day for a tech to come "repair" a brand new tv. Unacceptable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung took no responsibility for this terrible customer service Regards, [redacted]

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe advised to Ms [redacted] that based off of our customer service records we do show that a service was set up but scheduling was declinedMs [redacted] advised that they had the dryer repaired on their own after they were told that there were no authorized service providers in their areaWe have asked for Ms [redacted] to forward us a copy of the paid repair invoice for review and consideration for some reliefCurrently, we are waiting for this invoiceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:The manager, Waqar A [redacted] at the *** Samsung store in NYC was so unprofessional that I will never buy another Samsung product againHe was rude and did nothing to try to help rectify the situation as I stated in my first complaintWas anything done about this managers horrible work ethic? Not replacing a broken phone during the warranty for a software issue and trying to blame it on a clearly not corroded charging port (as the phone charged fine) was ridiculoushaving to be without a phone for 10-days to just send a refurbished phone back is absurd I will NEVER buy Samsung again and will let everyone know how Samsung deals with loyal customers, which is being as unaccommodating and unhelpful as possibleBetween not replacing this phone, which would cost Samsung hardly anything and recalling my NOTE I'm done Regards, [redacted]

As per Prizelogic Mr [redacted] ’ check was mailed on 08/16/ If Mr [redacted] has not received his check he would need to verify his address so that they are able to process a reshipment Prizelogic has also stated that they will be contacting Mr [redacted] via his helpdesk ticket For further inquiries, please have customer contact Prizelogic at ###-###-#### We apologize again for the inconvenience Thank you for being a valued Samsung customer

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe advised to the customer that Samsung will be happy to honor repair of the unit and should the assigned service center not be able to complete the repair or resolve the issue then we can look into alternative options at that timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank You

The reason I had not responded until now, is I have had issues with accessing my email account The issue is NOT resolved, and Samsung keeps asking for information I have already submitted It took me another email yesterday (when the original was sent 11-21) for them to respond back to me In the interim, I have had to repurchase another washer, and now they want to know what I did with the recalled one Since they never responded back to me, I had the delivery crew take it I don't have room to store the additional machine What do I do now??

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlso I'm working on find out the purchasing receive since the buy was through online by Target websiteI don't even know if I do have the PO order paperwork available anymoreIs anything else I can show to probe them the purchase? Regards, [redacted] ***

I heard from the company today that I was being refundedI can therefore withdraw the complainWasn't sure how to do that on the websiteThank you for your assistance

Samsung has reviewed Ms [redacted] complaint in regards to her television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit An ExchReqOrder Allocated e-mail was sent on 10/16/informing Ms [redacted] that the On-site exchange is being processed to be shipped/delivered by [redacted] Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his microwave Our system shows a refund in the amount of $391.91; reference Txt# [redacted] was issued on 5/04/for the unit The agent who handled the claim spoke with Mr [redacted] on 5/09/and he confirmed he received the check via FedEx priority We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer has registered for an SDue to inventory, the gift has not been shippedThe consumer has written into our customer support for assistance with registrationPrizelogic replied and the customer did not respondThe customer asked for a status update and was told his claim was receivedThe customer also asked for a ship date , he was informed tracking was not available yetWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

As per [redacted] the consumer was sent their bundle on 12/via UPS, only one claim was submitted therefore only one claim was fulfilledThe consumer received a replacement [redacted] gift card which has not been redeemed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50F6300AFXZA We have addressed MsKopf’s concerns and have offered her a pro-rated exchangeThe customer has accepted our proposed accommodation We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr. [redacted] claim in regards to the warranty for the exchanged television. Our system shows his original warranty does not expire until 11/30/17 and will cover the exchange unit up to that date. As an accommodation for Mr. [redacted] being without a TV for 3 months, the agent handling his claim provided an additional 3 months warranty for the exchange unit. This will begin at the end of his original warranty; the exchange TV warranty will expire on 2/28/2018. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Dear Mr***:Thank you for providing your order number in order to further assist with your case Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in your accountWe apologize for any inconveniences and delays you may have experienced with this case Sincerely, Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that he has been already set up for service which is scheduled for 6/under transaction [redacted] The customer confirmed that he did receive the confirmation email for service thus we consider this matter resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you