Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263TEAESR/AAWe have addressed MsJames’ concerns and have offered her a refund plus compensation for food lossThe customer has accepted and we have begun the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request. Based off of our customer service records, the customer can’t decide whether to accept an exchange or refund or proceed with repairs. For now, the customer has decided to proceed with repairs. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] . Thank you.

Samsung can provide expedited service on both shipping (overnight to and from customer) as well as an expedited evaluation for the customer Customer will also be contacted directly on Monday 2-8-to directly discuss issues by phone

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product/s must be returned to Samsung for evaluation Samsung would not be able to provide immediate replacement or upgrade of your productFor such replacement requests contact would need to be made to the service provider.If you would like to ship your product/s for evaluation please contact Samsung Customer Support at ###-###-####.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that the panel is on order for the repair but that there seems to be a delivery issueWe advised to the customer that we would contact the assigned service center to obtain some of the order information needed to further research delivery as they would have the most up to date on delivery schedule for partsWe sincerely apologize for any inconveniences caused during this time of warranty repair and thank the customer for their patienceHowever, the unit does not qualify for an exchange at this time as repair options have not yet been exhausted We will continue to monitor this case to ensure unit is repaired satisfactory and issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedWe advised to the customer that we cannot offer any further accommodations or compensation for laundry since this is something that is not covered under our limited manufacturer’s warrantyWe did advise to the customer that we would address the customer service issues he describedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows the agent handling his claim was contacted and advised Mr [redacted] that he can proceed with the service based warranty as other accommodation can only be made if the unit has been deemed un-repairable or defective AS there was no prior repair history, Mr [redacted] was advised to locate own ASC center if not wanting to send the phone inMr [redacted] accepted with service option and agent completed the fileWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer has declined the accommodation and the only option is repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: First of all, I was told today on 10/30/by one of your representatives that the reason it has taken so long to receive my refund, is because I had filed a complaint with the Revdex.com Not only is this unacceptable but it is also unethical I cannot believe a company would purposely hold onto a refund of a customers because they filed a complaint If the handling of this concern had been done properly from the beginning I would not have been forced to complain Secondly, I did not request for a check to be issued I chose direct deposit It's nice to know that whomever wrote this response did not even look into the details of the request but instead just responded with whatever I can only hope this rejection does not further hold up my refund Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please be advised that a new Service Ticket has been processed in order to review matters concerning your Gear not holding a chargeThere is no repair cost associated with the evaluation of the product.Refer to Service Ticket # [redacted] and use the UPS E-label emailed to [redacted] for return of the Gear, charging cradle and USB cable.Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:They never contacted me and never resolved my issueI tried to call them but no one knows who can help me, or anything about who responds to the Revdex.com complaintsWHo am I suppose to contact and at what number Regards, [redacted] ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s complaint has been resolvedFedEx Tracking Number is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has reviewed Mr [redacted] ’ complaint in regards to his phone Our system shows Mr [redacted] missed the day window to be able to return the device through Ecommerce The agent assigned to the claim spoke with Mr [redacted] and advised him that in order to qualify for a refund return, there would need to be documentation of a refund request on or before 9/25/in the systemThere are no records of Mr [redacted] submitting a complaint until 9/28/about the deviceMr [redacted] ’ device has been repaired; reference Txt# [redacted] and has been shipped back via UPS; reference UPS tracking # [redacted] to address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Samsung Samsung has completely failed to contact me and sort this matter outI reached out to Representatives email his first name was Marvel sent him a request and never heard from him sinceSo no I do not accept Samsung resolution you can tell Samsung when they want to actually start working on it then we can get started Regards, [redacted] ***

Samsung has contacted the customer regarding their Home TheaterA Samsung representative left a messageUnfortunately we have not heard from the customer; please have the customer contact us at [redacted] .com so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their television Unfortunately, warranty does not cover cosmetic or physical damage & deemed physical damage per the ASCWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their Gear WatchThe customer has been offered a one-time free of charge accommodation and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

It is inaccurate and simply unacceptableThis "brand new " appliance was only in operation for months Our home is NOT situated on a mine We do not have Chinese drywallWe have well water that does contain sulphur as any other home with well water does We've lived with well water for over a decade now and have NEVER had any problems with our refrigerators Shame on Samsung for not standing behind this obvious inferior product that was so very expensive ! To us it has been devastating not having a refrigerator and having this very new broken one sitting in our kitchen next to our ice chests for several weeks now.It is beyond my comprehension how a lucrative company such as Samsung will do ABSOLUTELY nothing for their customers ! I find their letter most offensive and demeaning as well Regards,

We apologize for the inconvinience with our productSamsung has contacted the customer regarding their televisionThe customer has been educated that 3rd party application that Samsung is not responsibleAny repair cost would be the responsibility of the customer’sWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you