Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have advised to the customer that we would be more than happy to set up service and cover the full cost of repair as per our limited warrantyWe explained that we would not be offering an exchange at this timeThe customer advised that they tried using a separate rinse aid and that seemed to be workingWe informed the customer to call us back if for some reason issue occurs again and that we will be more than happy to send a technician outThe customer agreed with our proposalWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the complaint spoke with Mr*** on 8/18/and advised him that based on the information from the previous repair (reference Txt# [redacted] ), the unit has been deemed physically damage which voids Samsung’s warranty The agent further advised Mr*** that all the information he provided had been reviewed and due to the excessive damages, this would be considered physical damage partly based on the clear point of impact on the bottom right hand corner of the screen Regrettably based on the information Mr*** provided and in conjunction with what we have in our system, due to the physical damage to the unit, no accommodations made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Prior and after I purchased the television, I was told by several Samsung representatives that a voice control remote came with the TV I made phone calls on: 11/21, 11/28, 12/and was told by Samsung that the voice control remote came with the TV On 11/28, I was asked by Samsung to email them with a copy of the invoice that I received at the time of purchase I was provided a reference no( [redacted] ) by Samsung, which was for Samsung to send me the remote that was missing from my order I feel that since I was told by several customer service representatives that I was entitled to this voice control remote, I feel that I should get one (free of charge) This is bad customer service to consumers that purchases Samsung products The customer service representatives are not knowledgeable of the products that Samsung offers and I feel like I was given wrong information about the product that I purchased If I would have known that the Smart Remote did not come with the TV, I would have never purchased the TV in the first place based on the information Samsung customer service gave me before I purchased the TV Regards, Thomas Fisher

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HPT5054X/XAAAlthough the symptoms are inconsistent with those listed in the now finalized Capacitor Settlement, Samsung has offered assistance with coverage support for the capacitor part onlyThis accommodation will not be expanded upon at this timePlease note, Samsung completed all legal requirement associated with the Capacitor Settlement in September Respectfully, Samsung will not provide monetary compensation on this out of warranty repair request We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to the $promotion He dispute was sent to the E-Commerce division who reviewed the attachment he provided E-Commerce has decided to make an exception for Mr [redacted] to receive a $e-Certificate and sent a $promotion code request to the promotion code group Once a code has been generated it will be provided to Mr [redacted] The agent also contacted and informed Mr [redacted] of the same We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I have not heard back from the company regarding any resolution! What is next?

According to our files, Samsung has contact the customer regarding the customer’s unit model # SMH9207ST/XAASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80H9930US/AAWe have offered the customer a buyback (refund) as an accommodationThe customer has accepted our proposed resolution and we have initiated the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

Upon further review of Mr***s’ concerns with his dishwasher The completed documents have been attached to Mr***s file an the refund has been submitted for processing The agent assisting Mr [redacted] has also stated that he did explain the process to Mr***We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I never stated moisture damaged the screen, I mentioned that screens don't just crack due to physical damage only, I work in repair shop working on hospitals phones, I stated there was a time when we thought customers were damaging the screens and upon thorough investigation we discovered that moisture seal was missing.Why didn't the second tech come out to investigate as was promised, also why upon moving the TV is there loose parts inside the TV, Samsung Tech open the TV back in December to replace motherboard on a "new TV" and possibly forgot to tighten something that may have caused the screen to crackI refused out of warranty repair because why should I have to pay for something I did not do, my only mistake was trusting Samsung.Samsung need to replace this TV or repair it free of charge or provide a voucher to purchase another TV this has cause me enough grief Regards, [redacted]

Upon further review of Mr [redacted] complaint, our system shows the gift card was mailed to Mr [redacted] address on file Please allow the allotted 7-business days for standard shipping to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer to address their concerns regarding their refrigeratorUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has offered the cx a new model to complete his exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung e-commerce division has contacted Mr [redacted] regarding his concerns with his refund Mr [redacted] was inquiring about refund not being processed after product was returned to our warehouse on 12/5/Processed refund for customer on 2/8/17, informed to allow 3-business days to see the funds reflected on the accountThe agent for the inconvenience this matter has caused We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding his concerns with his television Mr [redacted] was advised and has agreed to proceed with service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his televisionMr [redacted] s has been advised that the first option would be repairAs per notes on file from the service center, the Mr [redacted] s was contacted on 10/to schedule, however he was not available and a voicemail was left Please contact the service center if you have not already done so to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you Tell us why here

Samsung has reviewed Mrs [redacted] claim in regards to her range, refrigerator and washer/dryer Our system shows the agent handling the claim spoke with Mrs [redacted] on 7/05/and informed her that Samsung will not be able to offer a refund for the units The agent advised Mrs [redacted] to have the units serviced in order to make a determination on whether they can be repaired or not Mrs*** agreed and the agent submitted service requests; reference Txt# [redacted] for the dryer, Txt# [redacted] for the range and Txt# [redacted] for the refrigerator An ASC agent will be in contact with Mrs*** to schedule the repairs on the units We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer is currently approved for 2VR headsets and was sent Netflix codesThe customer was informed the VR shipments are sent via FedEx and tracking numbers will be emailed once available [redacted] has not heard from the customer since informing them of the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows a refund check in the amount of $799.99; reference Txt# [redacted] was issued on 8/24/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case