Samsung Electronics America

Please let me know how you responded to meI have not been contacted by Samsung> Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has reviewed Dr [redacted] complaint in regards to her washer Our system shows the agent who handled the claim submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Dr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: The rules are those of Samsung, not Prizelogic They are online here https://promos.samsungpromotions.com/gearvr/en-us/Rules and attached Nowhere in the rules either before applying or in the attached is there a limitation on using more than one gift certificate I purchased two devices and was approved for certificates This is imposed on Samsung.com Regards, [redacted]

Samsung has contacted the customer via the below email that was sent as well as a voicemail. Thank you for contacting Samsung Electronics, Office of the President. Your feedback is important to us. I apologize that you have been frustrated by your recent request for service on your [redacted] .... I have reviewed your service history and I found that the repair was completed on January 3, 2017, the ice maker was replaced and the repair was successful. I understand that you have requested an exchange of the refrigerator; however, I will not be able to accommodate your request. Samsung’s one year manufacturer warranty is for service. We provide the service to ensure that any issues that arise are taken care of without the customer incurring any cost. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] . Thank you

Our records indicate your items are set for delivery via UPS tracking [redacted] , by end of business for residential deliveries.You should receive follow up after this expected delivery time to confirm receipt of your items.Thank you

Samsung has reviewed Mr [redacted] ’s claim again in regards to the refund(s) for his washer and dryer Our system shows the agent handling the claim emailed Mr [redacted] today, 5/11/requesting the paperwork for both the washer and the dryer in order to proceed with the refunds Once Mr [redacted] emails the documents to the agent, they will be able to proceed with the refund in the amount of $914.84; reference Txt# [redacted] for the washer and the amount of $914.84; reference Txt# [redacted] for the dryer Please have Mr [redacted] email the documents to the agent as his earliest convenience in order for the refunds to be processed in a timely mannerWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted [redacted] regarding their concernsAs per [redacted] , the customer was informed to please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing and delivery timeI will be notifying our fulfillment group that you have not received your order as of yetI will request further specifics on the expected delivery date for your orderUnfortunately we cannot guarantee delivery of your order by December 10, We would like to offer you $off a future order for this inconvenienceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe offered the customer a pro-rated buyback (refund) but at this time the customer declined the buyback and will continue with the scheduled repairWe asked the customer to contact us directly if he has any further questions of concernsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their car chargerThe customer has been informed it has been shipped UPS tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

HelloPlease be advised of the complete warranty statement “What are SAMSUNG's obligations? During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, SAMSUNG will repair or replace the Product, at SAMSUNG’s sole option, without charge.” Therefore, if the product was determined to have physical damage, determined to be beyond economical repair, that product was not returned in accordance the terms of the Limited WarrantySamsung’s warranty does not cover physical damage Beyond Economical Repair also does not mean the phone cannot be repaired This means the cost associated with repair, may cost more than the actual device itself so the product is returned to the owner Upon evaluation of your product it was found that the charger port was damaged Samsung cannot speculate how the damage occurred, but only report our findings We can advise, however, some incidents that have been known to cause this sort of damage would be inserting or disconnecting the charger improperly, tripping over the charging chord while connected to the unit or jerking the charging chord out of the unitAs a one-time courtesy Samsung will offer to bring in the unit for a free of charge repairPlease refer to Service Ticket # [redacted] for this offer, and utilize the UPS E-label emailed to [email protected] for return shipment of your product Thank you

Upon receipt of [redacted] Revdex.com rebuttal, we reviewed the customer’s file and the customer was advised the warranty on her replacement unit will be based on the receipt and the date of purchase from the retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their stoveThe customer has been offered an exchange through [redacted] and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I recently had came to a resolution with the company (Samsung) regarding this matter; however the service call they authorized was canceled without my knowledge or consent I reached out to Samsung and was told by a representative that the ticket was closed at 10:am on October th, by a technician The name I was given was Geriel I have tried to work with Samsung and their repair center in Illinois ( [redacted] ) without successRecently my hardwood floors in the kitchen were refinished and with the unit leaking water I am at risk of having my floors damaged I have had numerous service tickets from unique and they keep getting canceled I would like a new unit This unit was already repaired once and they day after the repair a plastic piece broke off the ice maker and shot into my glass

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherThe customer has opted to go back into serviceOur service team has located a servicer with scheduling availability this weekWith the customer’s permission we have canceled the buyback and requested the provider to contact the customer for scheduling to repair the dishwasherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been offered a one-time free of charge accommodation and the customer accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the complaint has been resolvedThe customer's refund has been credited back successfully on 9/22/A refund confirmation email was sent to the email address on the customer's order on 9/23/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered free of charge labor with the customer responsible for the parts costWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: There is no way they could have missed the issue of the SD card not working as it was sent in that way and it was returned that way While it may "assign" photos to the sd card, when you go to take a picture it immediately says it cannot go there (my own words) And it immediately got super hot to the point of burning me and draining the battery This was IMMEDIATELY out of the box upon return It is obvious that sending in to them for repair is useless All they did was remove the ballistic screen cover, wipe it down and perhaps update the s/w settings whatever that is There was glue inside my phone to the left...some type of sticky stuff which I cleaned upI received a box today with a ground shipping label which also means I will be without my phone even longer than before Last time I sent it in, they did a day and not ground It has yet another ticket number This one is the fifth ticket number I have called, I have contacted tech support online via chat, even spoke with them yet again today and guess what...was put on hold and left there No, this is absolutely NOT a satisfactory solution Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Gas RangeWe have informed the customer that we confirmed with our product engineer that the gas company would have to increase the pressureThe customer informed us that the gas company would not do it because where it is it is normalThe customer will continue with our refund accommodation offerWe offered to increase the refund offer to include the full install amount listed on the invoice and wait the cut cord requirementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Samsung Pay regarding your concernsPlease state which gift card is preferred from the promotion and provide the IMEI number for the deviceAvailable gift cards: • *** [redacted] • [redacted] • [redacted] • [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you