Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN51D7000FFXZA We have advised that baaed off of their file history, we see that their unit’s original one-year limited manufacturers’ warranty has expired approximately in 12/We explained due to the length of time the unit is out of warranty we are unable to grant any accommodations and honor her request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung e-commerce division has contacted Mr [redacted] regarding his concerns with his refund Mr [redacted] was inquiring about refund not being processed after product was returned to our warehouse on 12/5/Processed refund for customer on 2/8/17, informed to allow 3-business days to see the funds reflected on the accountThe agent for the inconvenience this matter has caused We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer to address their concerns regarding their refrigeratorUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a one-time free of charge repair accommodationThe customer accepted our offer and we have set up a repair service on her behalfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the complaint has been resolvedThe customer's refund has been credited back successfully on 9/22/A refund confirmation email was sent to the email address on the customer's order on 9/23/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further of Mr [redacted] complaint, our system shows the agent handling the claim spoke with him again today, 9/12/and advised him that we can either move forward with a refund or he can set up service with extended warranty Mr*** wanted service and the agent submitted a service request; reference Txt# [redacted] for the unit An ASC agent will be in contact with Mr*** to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I recently had came to a resolution with the company (Samsung) regarding this matter; however the service call they authorized was canceled without my knowledge or consent I reached out to Samsung and was told by a representative that the ticket was closed at 10:am on October th, by a technician The name I was given was Geriel I have tried to work with Samsung and their repair center in Illinois ( [redacted] ) without successRecently my hardwood floors in the kitchen were refinished and with the unit leaking water I am at risk of having my floors damaged I have had numerous service tickets from unique and they keep getting canceled I would like a new unit This unit was already repaired once and they day after the repair a plastic piece broke off the ice maker and shot into my glass

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

Samsung has reviewed Dr [redacted] complaint in regards to her washer Our system shows the agent who handled the claim submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Dr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer is currently approved for 2VR headsets and was sent Netflix codesThe customer was informed the VR shipments are sent via FedEx and tracking numbers will be emailed once available [redacted] has not heard from the customer since informing them of the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HPT5054X/XAAAlthough the symptoms are inconsistent with those listed in the now finalized Capacitor Settlement, Samsung has offered assistance with coverage support for the capacitor part onlyThis accommodation will not be expanded upon at this timePlease note, Samsung completed all legal requirement associated with the Capacitor Settlement in September Respectfully, Samsung will not provide monetary compensation on this out of warranty repair request We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been offered a one-time free of charge accommodation and the customer accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer via the below email that was sent as well as a voicemail. Thank you for contacting Samsung Electronics, Office of the President. Your feedback is important to us. I apologize that you have been frustrated by your recent request for service on your [redacted] .... I have reviewed your service history and I found that the repair was completed on January 3, 2017, the ice maker was replaced and the repair was successful. I understand that you have requested an exchange of the refrigerator; however, I will not be able to accommodate your request. Samsung’s one year manufacturer warranty is for service. We provide the service to ensure that any issues that arise are taken care of without the customer incurring any cost. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] . Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Gas RangeWe have informed the customer that we confirmed with our product engineer that the gas company would have to increase the pressureThe customer informed us that the gas company would not do it because where it is it is normalThe customer will continue with our refund accommodation offerWe offered to increase the refund offer to include the full install amount listed on the invoice and wait the cut cord requirementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contact the customer regarding the customer’s unit model # SMH9207ST/XAASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has offered the cx a new model to complete his exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF217ACPN/XAASamsung has attempted to contact the customer via email and telephone to discuss her complaint however we have not been able to reach the customerBased on our customer service records, we show that the customer had a recent repair request that was completed as of 7/3/Should the customer need further repairs or have any further questions please have the customer contact us at any timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted regarding her concerns with his dryerMr [redacted] has been set up for an exchange done directly through the place of purchase We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their car chargerThe customer has been informed it has been shipped UPS tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe offered the customer a pro-rated buyback (refund) but at this time the customer declined the buyback and will continue with the scheduled repairWe asked the customer to contact us directly if he has any further questions of concernsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you