Samsung Electronics America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, how her feel the company's response time for an issue is tedious for a working family Refrigerators are not meant to be disposable appliances Hopefully they will be more efficient for future customers

I have not heard back from the company regarding any resolution! What is next?

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com pre-order Our system shows Mr [redacted] order did not process successfully which is why he did not receive an "order confirmation email" confirming his order was placed No funds were held nor taken for the customer's order Mr [redacted] was contacted by E-commerce and informed that he would have to place a new order for the mobile device Unfortunately, the promotion was no longer being offered so there was no way to provide the promotional deal on the new order We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have advised to the customer that we would be more than happy to set up service and cover the full cost of repair as per our limited warrantyWe explained that we would not be offering an exchange at this timeThe customer advised that they tried using a separate rinse aid and that seemed to be workingWe informed the customer to call us back if for some reason issue occurs again and that we will be more than happy to send a technician outThe customer agreed with our proposalWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our records indicate your items are set for delivery via UPS tracking [redacted] , by end of business for residential deliveries.You should receive follow up after this expected delivery time to confirm receipt of your items.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4287HARS/XAA Currently we are waiting to hear back from the customerWe left a few voicemails and emails to give us a call back regarding her complaint We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I never stated moisture damaged the screen, I mentioned that screens don't just crack due to physical damage only, I work in repair shop working on hospitals phones, I stated there was a time when we thought customers were damaging the screens and upon thorough investigation we discovered that moisture seal was missing.Why didn't the second tech come out to investigate as was promised, also why upon moving the TV is there loose parts inside the TV, Samsung Tech open the TV back in December to replace motherboard on a "new TV" and possibly forgot to tighten something that may have caused the screen to crackI refused out of warranty repair because why should I have to pay for something I did not do, my only mistake was trusting Samsung.Samsung need to replace this TV or repair it free of charge or provide a voucher to purchase another TV this has cause me enough grief Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Two days after I filed the complaint, I received calls from the Exchange Dept and from Corporate headquarters apologizing and indicating that I would receive a replacement It arrived this afternoon, I hooked it up and it is working! Thank you for your assistance in this matter

Samsung has reviewed Mr [redacted] claim in regards to his refund Our system shows the IMEI associated with ticket number [redacted] he provided was refunded in the amount of $949.48; reference Txt# [redacted] for the device The check issued for this ticket is listed as being cashed on 2/22/in our systemWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows a refund check in the amount of $799.99; reference Txt# [redacted] was issued on 8/24/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80H9930US/AAWe have offered the customer a buyback (refund) as an accommodationThe customer has accepted our proposed resolution and we have initiated the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Please let me know how you responded to meI have not been contacted by Samsung> Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her range, refrigerator and washer/dryer Our system shows the agent handling the claim spoke with Mrs [redacted] on 7/05/and informed her that Samsung will not be able to offer a refund for the units The agent advised Mrs [redacted] to have the units serviced in order to make a determination on whether they can be repaired or not Mrs*** agreed and the agent submitted service requests; reference Txt# [redacted] for the dryer, Txt# [redacted] for the range and Txt# [redacted] for the refrigerator An ASC agent will be in contact with Mrs*** to schedule the repairs on the units We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Mr [redacted] regarding his concerns with his televisionMr [redacted] s has been advised that the first option would be repairAs per notes on file from the service center, the Mr [redacted] s was contacted on 10/to schedule, however he was not available and a voicemail was left Please contact the service center if you have not already done so to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you Tell us why here

Samsung has contacted Samsung Pay regarding your concernsPlease state which gift card is preferred from the promotion and provide the IMEI number for the deviceAvailable gift cards: • *** [redacted] • [redacted] • [redacted] • [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to misinformation he was provided prior to purchasing his sound bar Our system shows the agent assigned to the claim attempted to reach Mr [redacted] by phone but was unable to reach him The agent emailed Mr [redacted] apologizing on behalf of the agents and offered him a $egift card as an accommodation for the misinformation he was provided Please have Mr [redacted] reply to the agents’ email if he accepts the offer so the egift card can be sent to himThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of [redacted] Revdex.com rebuttal, we reviewed the customer’s file and the customer was advised the warranty on her replacement unit will be based on the receipt and the date of purchase from the retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case [redacted] Thank you

Samsung received Ms***’ device and the claim was handled according to our warranty policy FOC (Free of Charge) repair was provided for CSAT resolutionThere was no injury or property damage with her caseWhen we initially received her phone, her device was evaluated and her claim was initially denied however we provided exception and repaired her device free of charge Ms [redacted] reached back out on 2/20/in regards to her overheating claim and the agent that handled her claim replied the next dayThe agent and Ms [redacted] spoke in regards to this matter and the agent offered to have the device returned for evaluation and possible replacement device Ms [redacted] denied the offer and demanded a replacement device be shipped to her firstThe agent explained our warranty process and advised we could not send her a new phone without evaluating her device first The agent even offered her a loaner device with CC hold which she also denied Ms***’ resolution was that she was going to exchange the device with her carrier since they should now accept the phone since it has been repaired Her carrier had initially rejected her exchange request because of the numerous cracks on her phone No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted [redacted] regarding their concernsAs per [redacted] , the customer was informed to please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing and delivery timeI will be notifying our fulfillment group that you have not received your order as of yetI will request further specifics on the expected delivery date for your orderUnfortunately we cannot guarantee delivery of your order by December 10, We would like to offer you $off a future order for this inconvenienceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim While we do understand your concerns regarding the durability and life span of your device, under the coverage section of the Samsung Standard Limited Warranty phones carry a one year warranty If you have reached beyond this time frame a standard repair fee is required in order for Samsung to complete repairs Samsung does not supply loaner devices during repair In the event a phone is needed during servicing we would suggest contacting your local service provider for possible loaner availabilityShould you wish to continue with repair service under the conditions of the Samsung Standard Limited Warranty please contact Samsung Customer Support at [redacted] and a live agent will be available to assist you with processing of a new service ticketThank you