Samsung Electronics America

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer submitted on 6/and the receipt was approved on 6/The customer received an official approval email on 6/Their submission status is approvedTheir check will be expedited and the check will be mailed FedEx 2-day with trackingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We are happy to hear [redacted] was able to provide resolution, and apologize Samsung was unable to provide support for this matter.We hope that you will allow Samsung the opportunity to serve you again in the future.Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we have contacted the customer to offer an alternativeCustomer has accepted our proposed resolution and we have processed a new order for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We sincerely apologize for any negative experience with our WaFacility The unpleasant experience described is not consistent with the high standards and values that you, as well as Samsung, expect from our employeesWe will forward your feedback along to the appropriate parties for further review and coaching opportunitiesUnder the coverage section of the Samsung Standard Limited Warranty physical/liquid damage is not covered Products received into the Samsung Repair facility with signs of physical/liquid damage will require payment for repair With that stated, Samsung is not able to authorize refund for charges applied for repair, however, we will forward your feedback regarding the service center accordingly for considerationThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of our customer service records we do show in fact that we did offer the customer a buyback (refund) on 6/8/in the amount of $1,We asked for the customer to review our buyback process and steps included that the customer is required to complete to ensure check/funds will be releasedOn 6/8/2015, the customer replied to our offer advising that [redacted] has already come and took the unit back last weekSamsung was unaware that the customer sought resolution from [redacted] ***Since they have removed the unit from the home the Samsung buyback offer is now void as the customer no longer has the unit in questionWe called [redacted] to confirm their resolution for the customer and they confirmed that they did a credit/repurchase transaction for the customer for the same refrigerator and a replacement was already delivered on 5/30/Since the customer no longer has the original unit referenced and has had a replacement delivered we therefore will not be able to honor her request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Warranty on this television was months, parts and labor, which expired 11/30/based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the ownerWe apologize for the inconvenience, but Samsung will not be honoring the customer’s refund request or free of charge repair requestWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her dish washer Our system shows a refund was submitted and processed on 2/28/17; reference Txt# [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent who handled the claim spoke with Mr [redacted] on 9/29/and advised him that further information is needed in order to proceed with his claim The agent provided their email address for Mr [redacted] to send in the requested information (ticket numbers) for the repairs he mentioned in his complainThe agent also advised Mr [redacted] that his claim will be closed until the information is received Please have Mr [redacted] provide the service tickets for the previous repairs on his unit in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to her washer/refund Our system shows a refund request was submitted in the amount of $667.79; reference Txt# [redacted] for the unit A Refund Check Issued e-mail was sent on 4/11/to Ms [redacted] email on file Once the refund has been issued, please allow for 7-business days after the check have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

My apologies for not responding on timeI would like to respond to the complaint if I it is still possibleI just wanted to thank Samsung for offering to repair the TV and being fair about the situation

Samsung has reviewed Mrs [redacted] claim in regards to her washer As previously advised by the agent that handled her claim, there are only recall (CPSC regulated) options; recall repair with a one-year extension or the rebate with installation and removal fees reimbursed to which Mrs [redacted] has refused either option at this time No further accommodations will be made for this claim other than the aforementioned We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

On June we placed an order at Samsung.comProduct was in BONext day we decided to cancel the order and buy locallySamnsung shipped out the order eventhou it was already cancelWe wait for their "procedures" and they received the product back in their warehosue July We never received this product.- We were told several times we will received our money back in 7-business days after thatToday August 2nd I still dont have my moneyCalled again and somehow the refund process was still pendingAn agent ask for a manual refund and now I have to wait another 5days! They are holding my money for over a month!!! The whole cancellation and refund procedures are not effective at allCustomer service is not customer oriented! I was denied the right to speak with a supervisor, even get a name or phone number to request expedite refundThey make a mistake and now we are without almost 400usd less in our account for more than a monthTotal disappointmentI would love my voice to be hearI need my money back today which according to their "procedure" is the day I need to wait for

Complaint: [redacted] I am rejecting this response because: There is no mention of apology or reason for why I was put on hold for over minutes and forced to deal with incompetent representatives I won't be purchasing any other Samsung product, ever - and I will informs others to direct their money elsewhere alsoI want to be refunded for this device Please make the necessary accommodations to send refund and receive this device back Regards, [redacted] ***

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his refrigerator Our system shows a refund check in the amount of $2,was issued on 9/29/for the unit Please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was informed the product is unfortunately outside of the Samsung.com day return policy and a return cannot be set upFortunately the product has a year warranty assistance can be providedThe customer has been advised to contact our Samsung Technical Support line so that our cellphone department can provide further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Note Gear VR not being compatible with his new Note phone Our system shows E-Commerce has been in contact with Mr [redacted] via email and advised him that unfortunately, they were not able to exchange the Gear VR for the Note to the Gear VR for the Note phone Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr. *** claim in regards to his coupon code. Our system shows the E-Commerce Division emailed Mr. *** a $50.00 replacement promotional code on 4/28/17 to the email on file. $50 Replacement Promotional Code: [redacted] (partially blocked for... security)Expiration Date: July.31.2017Please have Mr. *** check his SPAM folder in the event the email went there. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung is not fulfilling its rebate obligationI purchased a full kitchen appliance set and have been waiting for a $VISA gift card for over months I registered properly, received a verification code, and the "status" website indicates my rebate is "under review" It has been under review for over monthsI don't have an issue with a delayed card shipment What is disturbing and, I feel, criminal, is that every time I call customer service, one of three things happen: 1) I'm put on hold and no one ever comes back on the line2) I am given a phone number to call about "promotions" and the number is bogus3) I am told someone will contact me by email within "business" hours (meaning hours for each day, so DAYS) The email never arrivesI simply want Samsung to uphold their obligation to this promotion and send me my deserved $VISA cardFailure to do so is fraudSo far, they have failedI will never again buy Samsung products and will share this with everyone I know and tell them to avoid this fraudulent company

Samsung has reviewed Mr [redacted] complaint in regards to returning the Gear FitPro for not being compatible with his iPhone devices Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr*** with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case