Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: They owe me money for the washerThey made me cut the cordThat's They owe me money for all of my bounced checked because I had to pay for the plumberMy acctgot closedI had to go to the hospital ER because of all the stress they causedI almost got evicted from my home because my lot rent check bouncedWhy did they wait almost days to turn my claim over to dish network instead of giving the run around and telling me I had to do this or do that or sign this or sign that and email this or email that? This is ridiculous and now there is more than damage to my home than the original estimate! Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Warranty on this television was months, parts and labor, which expired 11/30/based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the ownerWe apologize for the inconvenience, but Samsung will not be honoring the customer’s refund request or free of charge repair requestWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Hello, I am still waiting for the refund to be processed and sent to me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to returning the Gear FitPro for not being compatible with his iPhone devices Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr*** with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I received an acceptable offer but am awaiting a refund check from samsung

Samsung has reviewed [redacted] ***’ complaint in regards to delivery delay of his refrigerator Unfortunately [redacted] did not provide the name of the company (i.e [redacted] or [redacted] where he made his purchase for Samsung to be able forward his complaint to the correct Deptfor a resolution Samsung emailed [redacted] on 12/21/and again on 12/28/from the Office of the President requesting this information As of today 12/29/17, we have not received a reply from [redacted] in order to be able to further assist him Please have [redacted] reply or send an email to [redacted] *reference Revdex.com Complaint# [redacted] /Txt# [redacted] with the name of the company he purchased (include order #) the refrigerator from in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung E-Commerce division they have been provided with a restock date of 10/07/from the fulfillment center Unfortunately samsung.com does not operate on a live system and that is why the customers are notified after the orders are placed that the item is on backorder Once the order has shipped and email will be sent out with the tracking information We apologize for any inconveniences and delays the customer may have experienced with this caseTell us why here

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of our customer service records we do show in fact that we did offer the customer a buyback (refund) on 6/8/in the amount of $1,We asked for the customer to review our buyback process and steps included that the customer is required to complete to ensure check/funds will be releasedOn 6/8/2015, the customer replied to our offer advising that [redacted] has already come and took the unit back last weekSamsung was unaware that the customer sought resolution from [redacted] ***Since they have removed the unit from the home the Samsung buyback offer is now void as the customer no longer has the unit in questionWe called [redacted] to confirm their resolution for the customer and they confirmed that they did a credit/repurchase transaction for the customer for the same refrigerator and a replacement was already delivered on 5/30/Since the customer no longer has the original unit referenced and has had a replacement delivered we therefore will not be able to honor her request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his order Our system shows Mr [redacted] order was not being delivered and he was refunded in the amount of $44.51; reference Refund number [redacted] for the product Mr [redacted] was informed of this by an E-Commerce agent who also advised him that if he wishes to repurchase the product, Samsung would be more than happy to price match for the price of this original order We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was informed the product is unfortunately outside of the Samsung.com day return policy and a return cannot be set upFortunately the product has a year warranty assistance can be providedThe customer has been advised to contact our Samsung Technical Support line so that our cellphone department can provide further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the memory card will be reshipped to the customerThe customer will receive the tracking number once the item is shippedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I had a voice mail regarding this claim, did call them back and harshly, a person named Bianca M said my claim was not valid, period.I tried to explain her that I got an email from Samsung accepting the warranty claim, I did pay to ship the unit as explained on the email (email on attachment), then they just had a third party company asking me for money to repair the unit, which was not the original agreement (again, see email).I got the unit back from SamsungThey refused to repair and honor what is stated on the emailHopefully you can help solve this type of abuse from a powerful company.Thanks and Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] was issued on 08/12/ Please allow 3-business days for the funds to reflect in your account We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer via email regarding their refrigeratorWe are investigating the Mr [redacted] ’s customer service experience so that our agents can be provided the training and coaching needed to improve the quality of support being offeredThe customer has been requested to submit his purchase receipt for possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent who handled the claim spoke with Mr [redacted] on 9/29/and advised him that further information is needed in order to proceed with his claim The agent provided their email address for Mr [redacted] to send in the requested information (ticket numbers) for the repairs he mentioned in his complainThe agent also advised Mr [redacted] that his claim will be closed until the information is received Please have Mr [redacted] provide the service tickets for the previous repairs on his unit in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:I am percent sure they can validate a new promo code and they can verify that the old one was not usedI spent over us dollars for the Samsung phone to rrecive this promotion with [redacted] Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows a repair request; reference Txt# [redacted] was submitted to send in the device for service The device was received on 8/31/17, repaired and shipped back on 9/02/via UPS; reference UPS tracking # [redacted] to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I own my deviceI paid for it in full when I signed a two year contract with my service providerThe amount I paid for the device reflects a discount with a new two year serrvice agreement with my providerWhy is Samsung involving a third party when the dispute is between Samsung and myselfIt is out of the question to accept a buy back offer because to do so would cost hundreds of dollars more in the form of early termination fees, a new device, and a new contract from my service providerFor me to bear this cost is unacceptableI would be in a worse position than I am now Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: After months, you give me new excuseIf you don’t have the product, why you sent me a useless promotion code insufficient to buy anything from Samsung.com? That seems a cheatingYou can send me an equivalent product or credit enough to buy an equivalent product Regards, [redacted] ***

Samsung has reviewed Mr [redacted] ’s complaint in regards to his phone Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/10/and advised him that the device was deemed BER (beyond economical repair) due to physical damage which voided the warranty on the device Regrettably, no accommodations can be made for the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case