Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As per Samsung E-Commerce division they have been provided with a restock date of 10/07/from the fulfillment center Unfortunately samsung.com does not operate on a live system and that is why the customers are notified after the orders are placed that the item is on backorder Once the order has shipped and email will be sent out with the tracking information We apologize for any inconveniences and delays the customer may have experienced with this caseTell us why here

Samsung has reviewed Mrs [redacted] claim in regards to the wok grate for her range Our system shows the agent handling her claim called on 3/24/and left a voice message advising that Samsung has provided missing wok grate which will be delivered to her home Monday 03/27/ We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: Samsung has not responded to the greater issue of the poor quality of the appliancesNor have they shown the ability to fix the appliancesTheir partial refund on the Microwave shows evidence that they cannot manage the process of repairs in an acceptable mannerTheir rejection of the Stove top based on their policy does not take into consideration the merits of the case at hand only their bottom lineAs a consumer they are giving me no viable recourse for the loss I have suffered from the purchase of these goodsWhat am I to do with two other appliances from them already with a history that shows poor Quality, when they can't get people out to fix them? What is acceptable weeks? Months? After my house burns down? Before things get fixed? The lack of quality in their product control runs straight through to their customer service where their lack of attention and treatment of the customer as just another $ leaves the logical outcome to be a full refund as they systemically lack the resources to ensure these products will make it even past the first year Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to a refund for his order Our system shows Mr [redacted] order was not being delivered and he was refunded in the amount of $44.51; reference Refund number [redacted] for the product Mr [redacted] was informed of this by an E-Commerce agent who also advised him that if he wishes to repurchase the product, Samsung would be more than happy to price match for the price of this original order We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Mr [redacted] was contacted via phone and emailThe agent assigned to his file stated when she called both lines( [redacted] & [redacted] ) it was a busy signalAgent also stated she attempted to contact customer by email and have not gotten a response back from the customer Please have the customer contact Caitlin via email at [redacted] or he may call 1- [redacted] between the hours of 9am and 6pm EST Monday-Friday and refer to case [redacted]

Samsung has reviewed Mrs***’ complaint in regards to her washer Our system shows the agent assigned to the claim spoke with Mr [redacted] on 11/20/to discuss the case The agent submitted a refund request in the amount of $539.99; reference Txt# [redacted] on 11/21/for the unit The agent advised Mr [redacted] that product was under review and to hold on to the unit until receiving further instructions Disposing of the unit prior to receiving these instructions will void the transaction and Samsung will not be able to proceed with the refund Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a one-time free of charge repairThe customer accepted our offer and we therefore have set up a repair service on his behalfThe customer then also advised that he is having a Television issueWe asked the customer to see the paperwork for his television repairThe customer asked that we call his wife and we advised that we will follwith his wifeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I received an acceptable offer but am awaiting a refund check from samsung

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung Level On headset Our system shows the agent who handled the claim submitted an exchange request; reference Txt# [redacted] to exchange the headset The exchanged headset was shipped out on 9/21/via UPS; reference UPS tracking # [redacted] which was delivered on 9/25/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mrs [redacted] concerns regarding her dishwasherWe apologize for the issue you have experienced with your unit and the inconvenience this may be causing At this time Samsung would like to offer you a free of charge repair If you would like to proceed please send an email to Alicia @ [redacted] and she will assist you in getting the repair started

Complaint: [redacted] I am rejecting this response because: They owe me money for the washerThey made me cut the cordThat's They owe me money for all of my bounced checked because I had to pay for the plumberMy acctgot closedI had to go to the hospital ER because of all the stress they causedI almost got evicted from my home because my lot rent check bouncedWhy did they wait almost days to turn my claim over to dish network instead of giving the run around and telling me I had to do this or do that or sign this or sign that and email this or email that? This is ridiculous and now there is more than damage to my home than the original estimate! Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/19/who informed the agent that he is having the unit replaced through The [redacted] *** Mr [redacted] provided the agent with his Case# [redacted] for the exchange with The *** *** to be noted on the account We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:I am percent sure they can validate a new promo code and they can verify that the old one was not usedI spent over us dollars for the Samsung phone to rrecive this promotion with [redacted] Regards, [redacted]

Samsung has reviewed Mr [redacted] ’s complaint in regards to his phone Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/10/and advised him that the device was deemed BER (beyond economical repair) due to physical damage which voided the warranty on the device Regrettably, no accommodations can be made for the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: My phone screen wasn't damaged when I shipped it to themThey state they can't speculate what happened to it why would I pay for damage to a screen if it wasn't like that when it was shipped to them I sent my phone because it wasnt turning on and I had a black screen and they tell me my screen is cracked that's the problem well it wasn't when I shipped it that wasn't the problem with my phone Regards,

Revdex.com: I have responded to the company's request for documentation and have included attachments to this message as well I am presently taking under consideration the pro-rated buy back offer they have sent to me for my refrigerator The company requires me to submit the process and basically disable the unit which means I will be without a refrigerator for some time I cannot afford to purchase a new fridge before hand Regards, [redacted] ***

I am rejecting this response because:Again, the frisge was reported broken to [redacted] , Samsung and the thrid party warrenty company in AprilI am not responsible for Samsung's clear inabilty to manage their recordsThey were contacted by me and by the [redacted] District managerThey didn't follow through on anything, and incorrectly told me my warrenty was expired with themhence why [redacted] finally became disgusted by Samsungs actions and switched out my fridgeI spoke to three seperate people at Samsung about the refund, and not ONE of them ever said that I needed to keep the unitI would have kept it, what harm was it doing to me =it hadn't worked in SIX WEEKSI want the refund I was promised, if not all of it at least a portion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI finally received the replacement laptop on Thursday, January 5thIt was brand new and in working condition

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a buyback (refund)The customer has accepted and we advised that they will receive a call from our refunds department with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you