Samsung Electronics America

Samsung has reviewed Ms [redacted] claim in regards to her washer/refund Our system shows a refund request was submitted in the amount of $667.79; reference Txt# [redacted] for the unit A Refund Check Issued e-mail was sent on 4/11/to Ms [redacted] email on file Once the refund has been issued, please allow for 7-business days after the check have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/19/who informed the agent that he is having the unit replaced through The [redacted] *** Mr [redacted] provided the agent with his Case# [redacted] for the exchange with The *** *** to be noted on the account We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter over a month of Samsung refusing to ship my order, they "magically" shipped it within hours of my filing this Revdex.com complaintI have no doubt that if it were not for the Revdex.com complaint, they would have never shipped the TVThank you very much for assisting me in getting this matter resolved Regards, [redacted]

Samsung has contacted the customer regarding their Washing MachineThe customer has been offered a pro-rated refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Samsung has reviewed Mr. *** claim in regards to his coupon code. Our system shows the E-Commerce Division emailed Mr. *** a $50.00 replacement promotional code on 4/28/17 to the email on file. $50 Replacement Promotional Code: [redacted] (partially blocked for... security)Expiration Date: July.31.2017Please have Mr. *** check his SPAM folder in the event the email went there. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Samsung has not responded to the greater issue of the poor quality of the appliancesNor have they shown the ability to fix the appliancesTheir partial refund on the Microwave shows evidence that they cannot manage the process of repairs in an acceptable mannerTheir rejection of the Stove top based on their policy does not take into consideration the merits of the case at hand only their bottom lineAs a consumer they are giving me no viable recourse for the loss I have suffered from the purchase of these goodsWhat am I to do with two other appliances from them already with a history that shows poor Quality, when they can't get people out to fix them? What is acceptable weeks? Months? After my house burns down? Before things get fixed? The lack of quality in their product control runs straight through to their customer service where their lack of attention and treatment of the customer as just another $ leaves the logical outcome to be a full refund as they systemically lack the resources to ensure these products will make it even past the first year Regards, [redacted]

[redacted] I am rejecting this response because: Samsung contacted on me on the and they said that were willing to exchange the problematic unit for a new unitI spoke to representative of Samsung today they offer me to pay them and they would give me a new unitthen said that might or might not be able to replace the unitI new is only dollarsAfter I provided every document possible for prove of purchaseSamsung as made statement claims to exchange my unit for a new unitSamsung is a charlatan and they make ambiguous statements they tell Revdex.com ,one thing and then tell the consumer a otherI do not understand how Samsung has A+ rating when they have thousands of claims for consumers I would love to see my refund or see a new piece of equipment .I have provided all proves of purchaseexcept for banks statement, which I have offered to provideI would to see this situation resolved

Samsung has reviewed Mrs [redacted] claim in regards to her washer As previously advised by the agent that handled her claim, there are only recall (CPSC regulated) options; recall repair with a one-year extension or the rebate with installation and removal fees reimbursed to which Mrs [redacted] has refused either option at this time No further accommodations will be made for this claim other than the aforementioned We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the product was delivered on Septand received by [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

My apologies for not responding on timeI would like to respond to the complaint if I it is still possibleI just wanted to thank Samsung for offering to repair the TV and being fair about the situation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to returning his Note phone for a refund Our system shows an Americase box was sent on 06/05/via UPS; reference tracking# [redacted] to an updated address: [redacted] *** to return the device The device has been received at the warehouse and Mr [redacted] will receive an email once his compensation has been submitted in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has review Mr [redacted] claim in regards to keeping the SD memory card from the cancelled Chromebook Plus order Samsung has decided to allow Mr [redacted] to keep the promotional SD memory card as compensation per his requestOur system also shows a refund was processed on 3/8/for the Samsung.com order We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] complaint in regards to his Note Gear VR not being compatible with his new Note phone Our system shows E-Commerce has been in contact with Mr [redacted] via email and advised him that unfortunately, they were not able to exchange the Gear VR for the Note to the Gear VR for the Note phone Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Repair was made to my washing machine on May 22, by [redacted] I have requested that Samsung provide me with something in writing stating that my warranty has been extended for one year Unfortunately, the representative was not able to do so I would like to receive an official document stating that my warranty has been extended for one year due to the recall on my appliance Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to the wok grate for her range Our system shows the agent handling her claim called on 3/24/and left a voice message advising that Samsung has provided missing wok grate which will be delivered to her home Monday 03/27/ We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because:Again, the frisge was reported broken to [redacted] , Samsung and the thrid party warrenty company in AprilI am not responsible for Samsung's clear inabilty to manage their recordsThey were contacted by me and by the [redacted] District managerThey didn't follow through on anything, and incorrectly told me my warrenty was expired with themhence why [redacted] finally became disgusted by Samsungs actions and switched out my fridgeI spoke to three seperate people at Samsung about the refund, and not ONE of them ever said that I needed to keep the unitI would have kept it, what harm was it doing to me =it hadn't worked in SIX WEEKSI want the refund I was promised, if not all of it at least a portion

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his refrigerator Our system shows a refund check in the amount of $2,was issued on 9/29/for the unit Please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case