Samsung Electronics America

Mr [redacted] was contacted via phone and emailThe agent assigned to his file stated when she called both lines( [redacted] & [redacted] ) it was a busy signalAgent also stated she attempted to contact customer by email and have not gotten a response back from the customer Please have the customer contact Caitlin via email at [redacted] or he may call 1- [redacted] between the hours of 9am and 6pm EST Monday-Friday and refer to case [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe offered the customer a pro-rated buyback (refund) but at this time the customer declined the buyback and will continue with the scheduled repairWe asked the customer to contact us directly if he has any further questions of concernsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung E-commerce division they had no interactions with MrM [redacted] prior to shipping There are interactions with technical supportA return of the product will be set up to ensure that the order is refunded We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a buyback (refund)The customer has accepted and we advised that they will receive a call from our refunds department with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung is not fulfilling its rebate obligationI purchased a full kitchen appliance set and have been waiting for a $VISA gift card for over months I registered properly, received a verification code, and the "status" website indicates my rebate is "under review" It has been under review for over monthsI don't have an issue with a delayed card shipment What is disturbing and, I feel, criminal, is that every time I call customer service, one of three things happen: 1) I'm put on hold and no one ever comes back on the line2) I am given a phone number to call about "promotions" and the number is bogus3) I am told someone will contact me by email within "business" hours (meaning hours for each day, so DAYS) The email never arrivesI simply want Samsung to uphold their obligation to this promotion and send me my deserved $VISA cardFailure to do so is fraudSo far, they have failedI will never again buy Samsung products and will share this with everyone I know and tell them to avoid this fraudulent company

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we have processed a no charge part order for the IR connector cable and that they should receive it in a few business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:While I do understand, it is poor business practice not to honor an order placed, especially when you take money in the processNot to mention you still have it and I have nothing in returnShipping the order placed should not be a burden, considering it is standard business practice and you ship hundreds per day Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer submitted on 6/and the receipt was approved on 6/The customer received an official approval email on 6/Their submission status is approvedTheir check will be expedited and the check will be mailed FedEx 2-day with trackingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I am not requesting them to provide free repairI want to complaint the poor quality of their productI knew the product already after year manufacture warrantyBut that does not mean a product should be of poor quality after warrantyTheir product quality does not meet a reasonable expectation Regards, [redacted] **

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionBased off of our customer service records, the customer’s television has been confirmed as no defect found by Samsung’s technical supportWe have contacted the assigned repair service center and confirmed that they will send a skilled technician out to the customer’s home to fully explain the issue with the unitWe advised to the customer the information provided to us and the customer advised that he will wait on the call to arrange the service appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

On June we placed an order at Samsung.comProduct was in BONext day we decided to cancel the order and buy locallySamnsung shipped out the order eventhou it was already cancelWe wait for their "procedures" and they received the product back in their warehosue July We never received this product.- We were told several times we will received our money back in 7-business days after thatToday August 2nd I still dont have my moneyCalled again and somehow the refund process was still pendingAn agent ask for a manual refund and now I have to wait another 5days! They are holding my money for over a month!!! The whole cancellation and refund procedures are not effective at allCustomer service is not customer oriented! I was denied the right to speak with a supervisor, even get a name or phone number to request expedite refundThey make a mistake and now we are without almost 400usd less in our account for more than a monthTotal disappointmentI would love my voice to be hearI need my money back today which according to their "procedure" is the day I need to wait for

Samsung has contacted the customer regarding their washing machineThe customer has been offered free of charge parts only with the labor cost being the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her dish washer Our system shows a refund was submitted and processed on 2/28/17; reference Txt# [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease allow 24-business hours for direct follow up to your complaint as it has been forwarded to the appropriate parties and is currently under reviewThank you

Revdex.com: I have responded to the company's request for documentation and have included attachments to this message as well I am presently taking under consideration the pro-rated buy back offer they have sent to me for my refrigerator The company requires me to submit the process and basically disable the unit which means I will be without a refrigerator for some time I cannot afford to purchase a new fridge before hand Regards, [redacted] ***

Samsung has contacted Mr [redacted] regarding his concerns about his washing machine Mr [redacted] was offered a full refund in which he accepted The refund is being processed under transaction # [redacted] The refund has since been submitted and approved We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Upon further review of the customer’s file, the customer has been sent an email regarding the refund on 12/12/The check was then issued on 12/13/2016, please allow weeks to receiveWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim While we do understand your concerns regarding the durability and life span of your device, under the coverage section of the Samsung Standard Limited Warranty phones carry a one year warranty If you have reached beyond this time frame a standard repair fee is required in order for Samsung to complete repairs Samsung does not supply loaner devices during repair In the event a phone is needed during servicing we would suggest contacting your local service provider for possible loaner availabilityShould you wish to continue with repair service under the conditions of the Samsung Standard Limited Warranty please contact Samsung Customer Support at [redacted] and a live agent will be available to assist you with processing of a new service ticketThank you

Samsung has reviewed Mrs***’ complaint in regards to her washer Our system shows the agent assigned to the claim spoke with Mr [redacted] on 11/20/to discuss the case The agent submitted a refund request in the amount of $539.99; reference Txt# [redacted] on 11/21/for the unit The agent advised Mr [redacted] that product was under review and to hold on to the unit until receiving further instructions Disposing of the unit prior to receiving these instructions will void the transaction and Samsung will not be able to proceed with the refund Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: My phone screen wasn't damaged when I shipped it to themThey state they can't speculate what happened to it why would I pay for damage to a screen if it wasn't like that when it was shipped to them I sent my phone because it wasnt turning on and I had a black screen and they tell me my screen is cracked that's the problem well it wasn't when I shipped it that wasn't the problem with my phone Regards,