Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Mrs [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows a repair request; reference Txt# [redacted] was submitted to send in the device for service The device was received on 8/31/17, repaired and shipped back on 9/02/via UPS; reference UPS tracking # [redacted] to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer is correct; our policy is that we require a police report and affidavit in order to reship a lost prizeWe do this to protect ourselves from scammers looking to receive multiples of the same prizesAccording to the tracking report, the customer’s prize was delivered to the correct locationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed [redacted] ***’ complaint in regards to delivery delay of his refrigerator Unfortunately [redacted] did not provide the name of the company (i.e [redacted] or [redacted] where he made his purchase for Samsung to be able forward his complaint to the correct Deptfor a resolution Samsung emailed [redacted] on 12/21/and again on 12/28/from the Office of the President requesting this information As of today 12/29/17, we have not received a reply from [redacted] in order to be able to further assist him Please have [redacted] reply or send an email to [redacted] *reference Revdex.com Complaint# [redacted] /Txt# [redacted] with the name of the company he purchased (include order #) the refrigerator from in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I had a voice mail regarding this claim, did call them back and harshly, a person named Bianca M said my claim was not valid, period.I tried to explain her that I got an email from Samsung accepting the warranty claim, I did pay to ship the unit as explained on the email (email on attachment), then they just had a third party company asking me for money to repair the unit, which was not the original agreement (again, see email).I got the unit back from SamsungThey refused to repair and honor what is stated on the emailHopefully you can help solve this type of abuse from a powerful company.Thanks and Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease allow 24-business hours for direct follow up to your complaint as it has been forwarded to the appropriate parties and is currently under reviewThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionBased off of our customer service records, the customer’s television has been confirmed as no defect found by Samsung’s technical supportWe have contacted the assigned repair service center and confirmed that they will send a skilled technician out to the customer’s home to fully explain the issue with the unitWe advised to the customer the information provided to us and the customer advised that he will wait on the call to arrange the service appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] was issued on 08/12/ Please allow 3-business days for the funds to reflect in your account We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the product was delivered on Septand received by [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Our files indicate that the customer’s request has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, our policy is not to refund the shipping and handling and that is the difference the customer is seeingFor customer satisfaction and we submitted the refund difference of ($13.61) and he should see it within 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor your reference, we have enclosed a copy of the proof of deliveryWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding her Revdex.com complaintBased off of our customer service records, we have offered the customer a $gift card off his next purchase and apologized of the units being on backorderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: While I appreciate you confirming that the TV is on the way, this completely ignores the motivation of the complaintFirst, I'll point out that driving time from even the furthest point north in Illinois takes between 20-hoursIf you take into account 3-hours for possible traffic and another for sleep/breaks, you're still looking at hours totalAdd another hours on either end of the trip for some type of order processing and we're still looking at only 5-daysSo, I don't believe it takes 7-business days to get from that warehouseThis is more of a purposeful corporate policy that was implemented with full knowledge of what they were doingI'm positive there was a meeting where executives tried to come up with a policy that wasn't so cumbersome that pissed people off to the point of them not wanting to buy another product, but wasn't convenient enough to keep a majority of people from just saying "screw it" and taking their product back to the store themselvesThereby saving the company money on the transactionWhen my [redacted] range broke it took one phone call and two days for a repair tech to come and fix the problemI already mentioned my great experience with [redacted] I have no problem with corporate profits, I do have a problem with corporate pigs and this policy is totally in lineWhy create something so inconvenient? Because they're guarding against customers that purposely try to get new free stuff from them by breaking the gigantic $2,piece of equipment they just bought? This policy, the service experience, and the company's response is outside the acceptable standard of good customer serviceThis week my refrigerator broke, the new Samsung units are getting great reviews online, but because of this experience we decided to get another brandSadly, Samsung still won't care, but we will always consider our TV issues when looking at electronic products in the futureRegards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: After months, you give me new excuseIf you don’t have the product, why you sent me a useless promotion code insufficient to buy anything from Samsung.com? That seems a cheatingYou can send me an equivalent product or credit enough to buy an equivalent product Regards, [redacted] ***

Samsung has contacted the customer regarding their Washing MachineThe customer has been offered a pro-rated refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif the consumer’s location code on his receipt did not reflect a qualifying online or telesales purchaseWe have communicated with him and are currently escalating the shipment of an Sto the address that he verified via our customer supportWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave OvenAs an accommodation we offered to set up service with a different service centerThe customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[redacted] I am rejecting this response because: Samsung contacted on me on the and they said that were willing to exchange the problematic unit for a new unitI spoke to representative of Samsung today they offer me to pay them and they would give me a new unitthen said that might or might not be able to replace the unitI new is only dollarsAfter I provided every document possible for prove of purchaseSamsung as made statement claims to exchange my unit for a new unitSamsung is a charlatan and they make ambiguous statements they tell Revdex.com ,one thing and then tell the consumer a otherI do not understand how Samsung has A+ rating when they have thousands of claims for consumers I would love to see my refund or see a new piece of equipment .I have provided all proves of purchaseexcept for banks statement, which I have offered to provideI would to see this situation resolved

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the memory card will be reshipped to the customerThe customer will receive the tracking number once the item is shippedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I own my deviceI paid for it in full when I signed a two year contract with my service providerThe amount I paid for the device reflects a discount with a new two year serrvice agreement with my providerWhy is Samsung involving a third party when the dispute is between Samsung and myselfIt is out of the question to accept a buy back offer because to do so would cost hundreds of dollars more in the form of early termination fees, a new device, and a new contract from my service providerFor me to bear this cost is unacceptableI would be in a worse position than I am now Regards, [redacted]