Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Hello, I am still waiting for the refund to be processed and sent to me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent handling the claim made several attempts to speak with Ms [redacted] to request the BOS (Bill of sale) to offer an accommodation but have been unsuccessful in reaching her The agent spoke with Ms [redacted] father and also her fiancé on 7/18/advising that the BOS is required in order to proceed with the claim Ms [redacted] fiancé informed the agent that the BOS was already sent via email The agent checked their email but could not find the email Ms [redacted] father and her fiancé advised that they would send the information to the agent Please have Ms [redacted] , her father or fiancé send the agent the BOS in order to proceed with a possible accommodation for this claimWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has review Mr [redacted] claim in regards to keeping the SD memory card from the cancelled Chromebook Plus order Samsung has decided to allow Mr [redacted] to keep the promotional SD memory card as compensation per his requestOur system also shows a refund was processed on 3/8/for the Samsung.com order We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washing machineThe customer has been offered free of charge parts only with the labor cost being the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter over a month of Samsung refusing to ship my order, they "magically" shipped it within hours of my filing this Revdex.com complaintI have no doubt that if it were not for the Revdex.com complaint, they would have never shipped the TVThank you very much for assisting me in getting this matter resolved Regards, [redacted]

As per Samsung E-commerce division they had no interactions with MrM [redacted] prior to shipping There are interactions with technical supportA return of the product will be set up to ensure that the order is refunded We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer Our system shows a refund in the amount of $899.50; reference Txt# [redacted] was issued on 5/14/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have contacted me but as of this mailing I have not received any reimbursement

Upon further review of the customer’s file, the customer has been sent an email regarding the refund on 12/12/The check was then issued on 12/13/2016, please allow weeks to receiveWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:While I do understand, it is poor business practice not to honor an order placed, especially when you take money in the processNot to mention you still have it and I have nothing in returnShipping the order placed should not be a burden, considering it is standard business practice and you ship hundreds per day Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Under the Samsung Warranty it is clearly stated that the defective product must be returned to Samsung for serviceWe must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementAs a one-time courtesy Samsung has authorized the advanced replacement of your charger Upon receipt of the charger please return the defective product using the UPS E-label emailed to youPlease note, if future accessory exchanges are needed we will require receipt of the original product prior to exchangeService Ticket for exchange: [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am not requesting them to provide free repairI want to complaint the poor quality of their productI knew the product already after year manufacture warrantyBut that does not mean a product should be of poor quality after warrantyTheir product quality does not meet a reasonable expectation Regards, [redacted] **

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe offered the customer a pro-rated buyback (refund) but at this time the customer declined the buyback and will continue with the scheduled repairWe asked the customer to contact us directly if he has any further questions of concernsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Repair was made to my washing machine on May 22, by [redacted] I have requested that Samsung provide me with something in writing stating that my warranty has been extended for one year Unfortunately, the representative was not able to do so I would like to receive an official document stating that my warranty has been extended for one year due to the recall on my appliance Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we have processed a no charge part order for the IR connector cable and that they should receive it in a few business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns about his washing machine Mr [redacted] was offered a full refund in which he accepted The refund is being processed under transaction # [redacted] The refund has since been submitted and approved We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to returning his Note phone for a refund Our system shows an Americase box was sent on 06/05/via UPS; reference tracking# [redacted] to an updated address: [redacted] *** to return the device The device has been received at the warehouse and Mr [redacted] will receive an email once his compensation has been submitted in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer via email regarding their refrigeratorWe are investigating the Mr [redacted] ’s customer service experience so that our agents can be provided the training and coaching needed to improve the quality of support being offeredThe customer has been requested to submit his purchase receipt for possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate that upon your contact to Samsung you were informed a replacement device was ordered, and Samsung is awaiting the receipt of this unitSamsung received UPS payment of your claim on 7/10/and the unit was orderedSamsung, unfortunately, cannot expedite this processOnce the phone is delivered to Samsung it will be shipped to you accordingly.Please allow the turnaround time advised of 1-weeks for receipt of the replacementThank you.?

I bought a faulty 4k television set from Samsung, To do troubleshooting on it I went out and bought a Evolution kit and a UHD movie packAfter numerous failed attempts at repair it (and months later) was finally agreed upon that my TV set would be exchanged for a newer modelI asked the lady who set up the repair what they could do about the extra hardware that I purchased and she stated that they will refund me the amount since the day return policy from [redacted] had long expiredI sent various emails to the rep in ECR team by the name of Caitlin and I never got a replyI have chatted to customer support reps at least times and I am told that someone within ECR will contact me to get this set up, but I have not heard anything back and it has been at least months since this was set up I want a refund for the Evolution kit that I was forced to buy for troubleshooting purposes