Samsung Electronics America

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we have contacted the customer to offer an alternativeCustomer has accepted our proposed resolution and we have processed a new order for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of Mrs [redacted] concerns regarding her dishwasherWe apologize for the issue you have experienced with your unit and the inconvenience this may be causing At this time Samsung would like to offer you a free of charge repair If you would like to proceed please send an email to Alicia @ [redacted] and she will assist you in getting the repair started

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a one-time free of charge repairThe customer accepted our offer and we therefore have set up a repair service on his behalfThe customer then also advised that he is having a Television issueWe asked the customer to see the paperwork for his television repairThe customer asked that we call his wife and we advised that we will follwith his wifeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: While I appreciate you confirming that the TV is on the way, this completely ignores the motivation of the complaintFirst, I'll point out that driving time from even the furthest point north in Illinois takes between 20-hoursIf you take into account 3-hours for possible traffic and another for sleep/breaks, you're still looking at hours totalAdd another hours on either end of the trip for some type of order processing and we're still looking at only 5-daysSo, I don't believe it takes 7-business days to get from that warehouseThis is more of a purposeful corporate policy that was implemented with full knowledge of what they were doingI'm positive there was a meeting where executives tried to come up with a policy that wasn't so cumbersome that pissed people off to the point of them not wanting to buy another product, but wasn't convenient enough to keep a majority of people from just saying "screw it" and taking their product back to the store themselvesThereby saving the company money on the transactionWhen my [redacted] range broke it took one phone call and two days for a repair tech to come and fix the problemI already mentioned my great experience with [redacted] I have no problem with corporate profits, I do have a problem with corporate pigs and this policy is totally in lineWhy create something so inconvenient? Because they're guarding against customers that purposely try to get new free stuff from them by breaking the gigantic $2,piece of equipment they just bought? This policy, the service experience, and the company's response is outside the acceptable standard of good customer serviceThis week my refrigerator broke, the new Samsung units are getting great reviews online, but because of this experience we decided to get another brandSadly, Samsung still won't care, but we will always consider our TV issues when looking at electronic products in the futureRegards, [redacted] ***

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer Our system shows a refund in the amount of $899.50; reference Txt# [redacted] was issued on 5/14/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have contacted me but as of this mailing I have not received any reimbursement

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Under the Samsung Warranty it is clearly stated that the defective product must be returned to Samsung for serviceWe must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementAs a one-time courtesy Samsung has authorized the advanced replacement of your charger Upon receipt of the charger please return the defective product using the UPS E-label emailed to youPlease note, if future accessory exchanges are needed we will require receipt of the original product prior to exchangeService Ticket for exchange: [redacted] Thank you

We are happy to hear [redacted] was able to provide resolution, and apologize Samsung was unable to provide support for this matter.We hope that you will allow Samsung the opportunity to serve you again in the future.Thank you

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent handling the claim made several attempts to speak with Ms [redacted] to request the BOS (Bill of sale) to offer an accommodation but have been unsuccessful in reaching her The agent spoke with Ms [redacted] father and also her fiancé on 7/18/advising that the BOS is required in order to proceed with the claim Ms [redacted] fiancé informed the agent that the BOS was already sent via email The agent checked their email but could not find the email Ms [redacted] father and her fiancé advised that they would send the information to the agent Please have Ms [redacted] , her father or fiancé send the agent the BOS in order to proceed with a possible accommodation for this claimWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s request has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, our policy is not to refund the shipping and handling and that is the difference the customer is seeingFor customer satisfaction and we submitted the refund difference of ($13.61) and he should see it within 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor your reference, we have enclosed a copy of the proof of deliveryWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: There is no mention of apology or reason for why I was put on hold for over minutes and forced to deal with incompetent representatives I won't be purchasing any other Samsung product, ever - and I will informs others to direct their money elsewhere alsoI want to be refunded for this device Please make the necessary accommodations to send refund and receive this device back Regards, [redacted] ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer is correct; our policy is that we require a police report and affidavit in order to reship a lost prizeWe do this to protect ourselves from scammers looking to receive multiples of the same prizesAccording to the tracking report, the customer’s prize was delivered to the correct locationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung Level On headset Our system shows the agent who handled the claim submitted an exchange request; reference Txt# [redacted] to exchange the headset The exchanged headset was shipped out on 9/21/via UPS; reference UPS tracking # [redacted] which was delivered on 9/25/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We sincerely apologize for any negative experience with our WaFacility The unpleasant experience described is not consistent with the high standards and values that you, as well as Samsung, expect from our employeesWe will forward your feedback along to the appropriate parties for further review and coaching opportunitiesUnder the coverage section of the Samsung Standard Limited Warranty physical/liquid damage is not covered Products received into the Samsung Repair facility with signs of physical/liquid damage will require payment for repair With that stated, Samsung is not able to authorize refund for charges applied for repair, however, we will forward your feedback regarding the service center accordingly for considerationThank you

Dear Mrs [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI finally received the replacement laptop on Thursday, January 5thIt was brand new and in working condition

According to our files, Samsung has contacted the customer regarding her Revdex.com complaintBased off of our customer service records, we have offered the customer a $gift card off his next purchase and apologized of the units being on backorderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave OvenAs an accommodation we offered to set up service with a different service centerThe customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a refund in the amount of $4,299.99; reference Txt# [redacted] was issued on 4/29/for the unit Please allow 7-business days after the check has been issued to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:The day I called support, I was transferred multiple timesSo I didn't just talk to one personListen to all calls.The first agent said: No problem, our sales team can help you with that replacementI was then transferred to a Tech support team, who then transferred me to your 3rd party warranty company who then transferred me back to Tech Support, where I explained my situation again: This is due to faulty hardware and someone needs to recognize that At the end of our call the agent said, "yes if the service team inspects the phone and finds that this is not caused by accidental damage then we can help youBut if they find it was dropped or mishandled we cannot" This is why I agreed to send my phone back - so an expert can look at it and determine that this is faulty hardware The only explanation I got from Customer Relations is: "I did a search online and no one has had this issue.." - unacceptableWhen an actual repair person can explain to me how hardware can break like this and that it is my fault- I will happily accept their explanation Regards, [redacted] ***