Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW7933LRASR/AASamsung has authorized an exchange for the customerUnfortunately, Samsung will have to deny the customer’s request for an extended warranty and for additional compensation We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer initially rejected our offer for a service after explaining that he will be able to be set up for thisA Samsung representative persuaded the customer to wait for a week, however, rejected this and asked refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I will wait until the phone is successfully repaired and then accept the response! Regards, [redacted] ***

Samsung has contacted the customer regarding her concerns with her request to be credited for the unitWe apologize however if the same unit is available the retailer generally provides the same model We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF217ACWP/XAASamsung has reviewed the customer’s file and service history and have advised that her limited warranty on her product is a service warranty for one-year therefore any repair/replacement needs of the product after the Standard Warranty has expired would be the responsibility of the consumerThe unit is not eligible for any consideration other than service/repair per the warranty guidelinesRespectfully, Samsung declines the customer’s request for an exchange or refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionThe unit out of but the customer states that the unit was purchased in early An agent has requested the bill of saleThe BOS department contacted the customer and he stated that he has to contact best buy for a copy of the bill of sale The ticket is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Mrs [redacted] complaint, E-Commerce has advised that there is a slight delay in the issuance of promotional codes at this timeE-Commerce has also advised that the case has been escalated to upper management for further assistance Mrs [redacted] will be notified via email by an E-Commerce agent once the code has been generated in the system E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Bought a brand new Samsung sedgeThey admitted to having overheating issues after the screen cracked, but refused to fix itTried to charge me $because the warranty was voided due to the screen cracking from overheatingI will never buy anything Samsung or Samsung related, again

Due to the fact Samsung cannot confirm what actual software was downloaded to the device we cannot confirm how this affected the functionality of the device.As offered if the phone does not show custom software detected you may arrange to return the device to Samsung for warranty service.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:We believe that the person [redacted] that signed for the delivery and worked in our apartment office stole the TV and she no longer works for the company Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I did not cause liquid damage, Their employees who fixed my tablet the first time must have spilled on it causing the damage. There is no way that it was caused on my end Regards, [redacted]

Upon further review of the customer’s file, a Samsung Representative has attempted to call the customer on 4/and as well as an emailThe customer has been offered parts only repair for the unit based upon the last repair service in We are still waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Customer was contacted and offered warranty service which he has accepted

I am rejecting this response because Samsung Experience staff were those that instructed me the bootloader would not be locked on this device AT&T has indicated they are not aware of how to unlock the bootloader on Samsung devices, and that I'd need to contact Samsung I'm not able to find anything on the Samsung website stating that non-developer phones contain locked boot loaders, nor am I able to find developer models listed.Please contact me ASAP to discuss how to either unlock the phone or how to get a refund

Samsung has contacted the customer regarding their DryerThe customer has contacted ASC for parts and a Samsung Representative has apologized for the issues the customer has experiencedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, a Samsung representative has contacted the customer on 12/Unfortunately the customer was unavailable and the representative left a message on their voicemailWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs./Ms [redacted] regarding her concerns with her refund The refund has been submitted and is awaiting approvalThe refund transaction number is [redacted] Regarding the extended warranty, that was purchased through the retailer and Samsung will not make an accommodation for that; however the customer may contact the place of purchase and speak to them regarding that matter

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe must confirm the Samsung’s warranty clearly states that the defective product must be returned prior to shipment of any replacement We must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementAs a one-time courtesy, Samsung has authorized the advanced replacement of your battery Please expect delivery of the accessory within 1-business days Upon receipt of the battery please return the defective product using the [redacted] E-label already emailed to youPlease be aware that should an accessory exchange be requested in the future the defective product will need to be returned prior to any replacement being providedThank you

Upon further review of the customer’s file, the customer’s rebate was sent on August 16thThey should receive it shortly if not alreadyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns with their dishwasherThe agent reached out to Mr [redacted] regarding the repair that took place on 02/ She was inquiring if the unit has been repaired successfullyWe are waiting on the customers response We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you