Samsung Electronics America

Samsung has contacted the customer regarding their concernsAs per Prizelogic, the consumer’s location code was not valid for the SWe have switched him and contacted him and he said he will pull his complaints downWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # XE503C32-K01USSamsung has advised to Mr [redacted] that when our authorized repair service received his unit it was determined to have liquid damage thereby voiding our limited one-year manufacturer’s warrantyThis being said we offered the customer a one-time labor accommodation leaving him responsible for the part(s)We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to her television Our system shows the agent assigned to the claim spoke to [redacted] on 12/18/to discuss the case The agent informed [redacted] that a different ASC would be sent to evaluate the unit The agent updated service request; reference [redacted] with the new ASC for the repair The new ASC has been in contact with [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I will wait until the phone is successfully repaired and then accept the response! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I did not cause liquid damage, Their employees who fixed my tablet the first time must have spilled on it causing the damage. There is no way that it was caused on my end Regards, [redacted]

I am rejecting this response because Samsung Experience staff were those that instructed me the bootloader would not be locked on this device AT&T has indicated they are not aware of how to unlock the bootloader on Samsung devices, and that I'd need to contact Samsung I'm not able to find anything on the Samsung website stating that non-developer phones contain locked boot loaders, nor am I able to find developer models listed.Please contact me ASAP to discuss how to either unlock the phone or how to get a refund

We understand the product may not be damaged, however, if the phone is missing parts it will need to be shipped to Samsung’s repair facility for repairContact will need to be made with Samsung Customer Support to arrange shipment of the device once time allows.Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer was offered a buyback accommodation and the customer acceptedThe refund was processed under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS2530BBP/XAA Samsung has offered a pro-rated buyback (refund) to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund in the amount of $347.94; reference Txt# [redacted] was submitted on 9/07/for the unit for approval The refund has been approved and a Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method was sent on 9/15/to the email on file as well as a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Ms [redacted] refund/compensation payment method has been received 9/16/and updated in the system The acceptance documents were received on 9/22/and upload into the system to proceed with the refund The agent assigned to the claim will notify Ms [redacted] once an update on the refund status is provided to themThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, we are currently waiting on the customer’s purchase receipt so we may reimburse the cost of shipping in order to return his televisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Unfortunately, ETA is still not available for parts.Samsung cannot return the original phone, and provide a new device Samsung would keep the original phone currently pending repair and provide replacement The other options are to continue to wait for parts or have the phone returned without repair and return it at a later date once parts are available.You may contact [redacted] if you wish to continue with replacement, or an alternate option provided aboveReference Claim # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I received an offer from Samsung saying that they are not refunding the total purchase price on the sale receipt I sent them or pay all the damages to my clothingthey have sent about different repair men here to my home and they do not see the machine operating they only say its not broken and needs no repair .my complaint was that the machines did not perform properly by not having enough water to wash the stains out or the dryer did not dry clothes completely they said to add more water my self to cover clothes and dry them longer well the results from that was damaged clothing higher electric bills .I used the machine just as the manual suggested for settings this was my resultsI have submitted the pictures of damaged clothes and prices I now have a personal loss of damaged clothes ,the rewards had on my [redacted] card to purchase them, days of waiting at home for repair men to come here, higher electric bills and machines I can not use I am totally disappointed that the company I choice to purchase products from I thought was very reputable and recommended I would like a better offer to resolve this issue the cost of my machines and for my clothing to be replaced the rest will be a of my loss Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate that upon your contact to Samsung you were informed a replacement device was ordered, and Samsung is awaiting the receipt of this unitSamsung received UPS payment of your claim on 7/10/and the unit was orderedSamsung, unfortunately, cannot expedite this processOnce the phone is delivered to Samsung it will be shipped to you accordingly.Please allow the turnaround time advised of 1-weeks for receipt of the replacementThank you.?

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAs per the details provided, the consumer must contact the original place of purchase to complete exchange Devices are distributed upon availability to each individual retail outletSamsung must refer each consumer to the place of purchase to complete exchange or refund requestsThank you

Samsung has contacted Mrs./Ms [redacted] regarding her concerns with her refund The refund has been submitted and is awaiting approvalThe refund transaction number is [redacted] Regarding the extended warranty, that was purchased through the retailer and Samsung will not make an accommodation for that; however the customer may contact the place of purchase and speak to them regarding that matter

Samsung has reviewed Mrs [redacted] ’s complaint in regards to a refund for her range Our system shows a refund check in the amount of $303.93; reference Txt# [redacted] was issued on 9/07/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their TelevisionThe unit out of but the customer states that the unit was purchased in early An agent has requested the bill of saleThe BOS department contacted the customer and he stated that he has to contact best buy for a copy of the bill of sale The ticket is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe must confirm the Samsung’s warranty clearly states that the defective product must be returned prior to shipment of any replacement We must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementAs a one-time courtesy, Samsung has authorized the advanced replacement of your battery Please expect delivery of the accessory within 1-business days Upon receipt of the battery please return the defective product using the [redacted] E-label already emailed to youPlease be aware that should an accessory exchange be requested in the future the defective product will need to be returned prior to any replacement being providedThank you

Samsung has attempted to contact the customer on 10/and 10/and have been unsuccessful in reaching him Please contact us at the phone number you were provided on your voicemail for further assistance with this matter We apologize for any inconveniences and delays the customer may have experienced with this case