Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
April 10, 2015
 
 
 
[redacted]
 
 
RE:          Barclaycard Rewards MasterCard account ending 3801
 
[redacted] 
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.
 
[redacted]
 
 
 
[redacted]          [redacted]

Revdex.com:Thank you for your assistance.
I returned the call from their office, spoke with the representative, and received an acceptable resolution.  He apologized for the confusion and difficulty I had contacting customer service.He informed me the interest charges had been reversed. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   February 20, 2015   [redacted]
[redacted]
[redacted]  [redacted]  RE:          Barclaycard Rewards...

MasterCard account ending 1274 [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]          [redacted]

Tell us why here...P.O. Box 8885Wilmington, DE  19899-8885November 30, 2015[redacted]
[redacted]
[redacted]RE:          Wyndham Rewards Visa account ending 6912[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,
[redacted]
[redacted]
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still do not agree with this business's decision although it was brought to my attention that it was "TransUnion" the credit reporting agency that made the error in letting Barclays Bank even access my credit in the first place Barclays bank had no regards to my feelings or to why they weren't suppose to access my credit and call me first before they even ran my credit, they just said they did everything right on there end so that was it they couldn't help me and they never addressed the rude customer service I got the first time I called! So no my complaint is NOT resolved and I believe this inquire should be removed from my credit report immediately! Even though it wasn't there fault they had no compassion for my situation and TransUnion told me the only way this can be removed is for Barclays Bank to call or write TransUnion to have them remove it! 
Regards,
[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 3, 2017
 
 
 
[redacted]
 
 
RE:     Barclaycard Visa with Apple Rewards Application
          
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted], or call me directly at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]

Every communication from Barclaycard and FAQ stated it was my responsibility to notify merchants of the new card number.  Further, the Barclaycard rep on the day I cancelled the barcalycard confirmed that no other charges could appear on the Barclaycard.  In a follow-up support call after the new charges appeared in May, Barclaycard changed their story and redefined how a cancelled card behaves and described a new policy they follow to accept recurring merchant charges regardless of my instructions.  This rep also withheld information on how to escalate my issue to the office of the president (in a follow-up response Barclaycard claimed that was because I asked for a phone number and the reps only have an address, so the rep logically provided neither. I see a pattern of deceptive and obstructive practice.
Barclaycard refuses to stop processing recurring merchant charges to my old Amex Card. I believe Barclaycard has repeatedly acted in bad faith and is trying to trap and prevent me from leaving their services thru a series of deceptive and unethical practices.
The only acceptable resolution from my point of view is for Barclaycard to stop processing charges on my account. 
 
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

P.O. Box 8885
font-family: 'Times New Roman';">Wilmington, DE 19899-8885
March 12, 2014
[redacted]
[redacted]
[redacted]  [redacted]
Re:   Priceline Visa Platinum ending 8262
[redacted]
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
September 16, 2014
 
 
 
[redacted]
 
Re:  Marketing Solicitations from Barclays Bank...

Delaware
          
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885October 30, 2015[redacted]RE:          Barclaycard Rewards World MasterCard account ending in 8647[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]         [redacted]

They trashed my otherwise stellar FICO score (from 840 to 699) because I was not aware that there was a small ($150 out of 12,500 credit line) unpaid balance on the card that I thought had being paid in full and was not in use of their credit card anymore (because Barclays voluntary changed Travelocity points program to a junk miles one). My e-mail did not work that time for technical reason and IT could not figure out what was wrong with it. Barklays Bank silently collected late fees and interest on the balance for 3 months and only after that send me a paper letter about delinquency and subsequent closure of my account. Indeed, they notified credit bureau agencies about a "serious" delinquency. The customer service rep was rude and helpless. I have 6 opened revolving accounts and was never late on any of them for more than 8 years. Couple of times when I was several days late I was always notified by Citi, Chase or BofA customer services about a possible late payment. My fellow Americans - please stay away from these scammers!

Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 14, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
    
 
RE:     Barclaycard Arrival MasterCard account ending 0751
          
[redacted] 
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   August 25, 2015    [redacted]  RE:          Application for...

Barclaycard Visa with Apple Rewards account                [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,    [redacted]

P.O. Box 8885Wilmington, DE 19899-8885December 11, 2015[redacted]
[redacted]
[redacted]RE:          Barclaycard Financing Visa account ending 1536[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,
[redacted]
[redacted]
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
November 7, 2014
 
 
 
[redacted]
 
 
/>
RE:         Barclaycard Financing Visa Card account ending 0856
               
[redacted]  
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   June 17, 2015   [redacted]      RE:     Frontier Business MasterCard account...

ending in 4904           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

P.O. Box 8885Wilmington, DE 19899-8885   July 28, 2015   [redacted]      RE:     NFL Extra Points Program Visa account ending...

in 9372           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,  [redacted]
 
 
[redacted]          [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
April 9, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:      ...

US Airways MasterCard account ending 6773
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.